Vivint Home Security Review 2022

Vivint’s super smarts keep it at the top of our professionally installed system recommendations

Vivint
4 out of 5 stars
4
  • Check
    Proprietary smart home and alarm equipment
  • Check
    No contract required
  • X
    Expensive
Plan
Price
Monitoring type
Mobile app access
Smart home support
Details
Smart Security
$29.99
/mo
Professional
Icon Yes  DarkYes
Icon No  DarkNo
Smart Home
$39.99
/mo
Professional
Icon Yes  DarkYes
Icon Yes  DarkYes
Smart Home Video
$44.99
/mo
Professional
Icon Yes  DarkYes
Icon Yes  DarkYes
Brianne Sandorf
Staff Writer, Home Security & Smart Home
Read More
Published on October 29, 2021
10 min read

Is Vivint right for you?

Vivint has top-notch smart home equipment and a no-contract option. It also has top-tier prices and a sometimes questionable customer service reputation. But overall, if you’re looking for the smartest system possible, we think it’s worth it to say yes to Vivint.

To get the most accurate review possible, we tested a Vivint system that includes all cameras, a Smart Drive, a flood sensor, a lamp module, and Car Guard.

Pros
  • Proprietary smart home and alarm equipment
  • Amazing smart home connectivity
  • No contract required
Cons
  • Expensive
  • No self-monitoring
Vivint monitoring plan comparison
Monitoring planSmart SecuritySmart HomeSmart Home Video
Price
$29.99
/mo
$39.99
/mo
$44.99
/mo
24/7 professional monitoring
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Mobile app access
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Smart home integrations
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Security camera support
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Text or email alerts
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Environmental monitoring (smoke, flood, etc.)
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Details

Data effective 10/28/2021. Offers subject to change.

We recommend the Smart Home Video plan

Go big or go home!

If you’re going to shell out for Vivint equipment at Vivint prices, we think you might as well go whole hog. Get the Smart Home Video plan so that you can take full advantage of Vivint smart home and video features.

But if the Smart Home Video plan is too pricey for your pocketbook, our next suggestion is the Smart Home plan. We don’t really recommend the Smart Security plan—Vivint’s strength is in its smart home connectivity, not its basic security devices.

Vivint pricing and monitoring

Vivint costs add up quickly.

Vivint home security monitoring service starts at about $30 a month. If you want smart home integration (which we recommend), you’ll pay $40. And if you want video, you’ll pay a starting price of $45 a month. Oh, and for every camera you add to your system after the first one, it’s an extra $5 every month.

If you reach the six-camera maximum, that pushes you up to almost $70, which is more than ADT’s most expensive plan. And ADT’s no slouch when it comes to prices.

That’s not even counting the equipment costs, which typically start at around $599. We’ll dive more into the equipment a little later.

Vivint monitoring plans
Plan
Price
Mobile app access
Smart home support
Learn more

Smart Security

$29.99
/mo
Icon Yes  DarkYes
Icon No  DarkNo

Smart Home

$39.99
/mo
Icon Yes  DarkYes
Icon Yes  DarkYes

Smart Home Video

$44.99
/mo
Icon Yes  DarkYes
Icon Yes  DarkYes

Data effective 10/28/2021. Offers subject to change.

Top feature: mobile app access
Light Bulb

We really like that Vivint still gives you access to the mobile app on its lowest-level plan. App access should be an automatic thing, but some companies make you subscribe to higher-level plans before they’ll give it to you. (Lookin’ at you, ADT.)

Contracts

Happily, Vivint is one of the only professionally installed systems that doesn’t require a contract.

To our understanding, when you go the non-contract route with Vivint, you can cancel at any time, with no fees or penalties. The cancellation requires 30 days to take effect, so you’ll likely have one final bill to pay after you’ve formally canceled. But altogether, it seems like a relatively painless process.

However! You can only get the non-contract option if you pay for all of your equipment at the start. That means you’re looking at shelling out $600+ right off the bat.

If you can’t afford that, you must take a loan through Vivint and repay it over a five-year contract (in addition to the cost of your monthly monitoring fees). And yes, that’s two years longer than the average industry contract, which is a pain.

Fees

Five years is a long time, and you might need to cancel your contract. Last we heard, Vivint takes 100% of your remaining equipment and monitoring costs as a cancellation fee, unless you have extenuating circumstances.

What are extenuating circumstances?
Info Box

With Vivint, “extenuating circumstances” covers some emergencies, like deaths and military moves. It typically doesn’t cover other situations, like losing a job or moving to another city for a civilian job. In those cases, you’ll need to pay off your contract, move your contract to your new residence, or get the person buying your home to assume your Vivint obligations.

Read How Much Does Vivint Cost? to get a fuller financial picture.

Vivint security equipment

Vivint has a lot of unique smart home equipment.

Most home security companies focus on, well, home security. In contrast, Vivint excels at smart home products.

Vivint excels at smart home products.

That doesn’t mean that its security system is bad. We’ve used it for about six weeks, and we think it’s a perfectly good system. But to get the best use of Vivint, you need to go for a full-on smart home setup. So if smart home functionality doesn’t matter to you, a Vivint alarm isn’t your best fit.

Vivint also stands out because it makes the majority of its own equipment. Systems like ADT and local providers buy devices from third-party manufacturers. There’s nothing wrong with that, but when you’re paying sky-high prices for security, it’s nice to get something special.

Vivint control panel

Image source: Reviews.org

What equipment Vivint offers

Let’s take a look at Vivint’s equipment roster.

Vivint equipment:

  • Vivint Smart Panel (control panel)
  • Door sensor
  • Security sensor
  • Motion detector
  • Flood sensor
  • Freeze sensor
  • Glass break detector
  • Smoke detector
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Vivint Smart Drive
  • Smart lock
  • Smart garage door opener
  • Smart thermostat
  • Smartbulb
  • Smart plug
  • Lamp module
  • Vivint Car Guard

Vivint tends to offer customized packages, but their basic offering typically includes the control panel, two door sensors, a flood sensor, and a motion detector.

Vivint equipment security features

Vivint’s best security features come through its Car Guard and cameras (both of which we’ll discuss in a minute).

The Car Guard tracks your car’s location so you’ll know if it’s stolen or disturbed.

The outdoor and doorbell cameras use features called Smart Deter and Smart Sentry to identify and scare off lurkers and intruders. Essentially, if someone lingers on your property too long or tries to steal a package off your porch, the cameras will make a startling noise. Our Vivint cameras review talks more about how this works.

Vivint Smart Drive

If you’re thinking of getting a Vivint camera or two, it’s worth considering the Vivint Smart Drive.

The smart drive is basically a DVR for your cameras. It allows you to store security footage longer, which is helpful. But the real virtue is the continuous recording.

That’s right! With the Smart Drive, your cameras will record all the time, not just when a motion event sets them off. That way, the cameras won’t accidentally miss something (which, sadly, happens with even the best security camera brands).

As far as we can tell, even when you have the Smart Drive, you have to pay the monthly per-camera fee. So the drive won’t save you any money, especially since you have to pay for it along with your other equipment, but it’s still useful.

Vivint Car Guard

Car Guard home screen

We’re crazy about the Vivint Car Guard! Seriously, this is probably our favorite thing from Vivint.

Once we installed the Car Guard in Marco, our test Honda, the device gave us the following info:

  • Notifications any time the Honda left a location
  • Notifications when the Honda was disturbed
  • Information about recalls for the Honda’s parts
  • Information about maintenance needs
  • Battery level reports
  • Fuel level reports
  • Vehicle trip history

Basically, any time anything happened with the vehicle, we immediately knew.

We loved the security we felt in knowing that if the car got damaged or stolen, we’d, one,  immediately be notified and, two, be able to track its location. Not to mention the convenient maintenance info!

Vivint cameras

Again, we cover the Vivint cameras pretty thoroughly in our Vivint cameras review, so we won’t get too deep into that here. But we did want to call out that Vivint has all three camera staples: an indoor, outdoor, and doorbell camera.

Vivint camera comparison
FeaturesVivint Indoor Camera (previously Indoor Ping)Vivint Outdoor Camera ProVivint Doorbell Camera Pro
Inside/outsideInsideOutsideOutside
Resolution1080p1080p1080p
Field of vision155º140º180º
4K image sensor
Icon No  DarkNo
Icon Yes  DarkYes
Icon No  DarkNo
Pool Alert
Icon No  DarkNo
Icon Yes  DarkYes
Icon No  DarkNo
Person detection
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Lurker detection
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Package detection
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Two-way talk
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Siren
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Night vision
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Outbound call function
Icon Yes  DarkYes
Icon No  DarkNo
Icon No  DarkNo
Learn more

Data effective 10/28/2021. Offers subject to change.

Spoiler alert: the Vivint Doorbell Camera Pro is our favorite Vivint camera. It has people and package detection, a super-wide field of view, and a feature for protecting your mail from porch pirates. Vivint also just barely started selling the doorbell as a standalone device, so you don’t have to get a full Vivint system to use it.

Vivint Video Doorbell Pro

Image source: Reviews.org

What’s Pool Alert?
Pin

This newer feature for the Outdoor Camera Pro allows you to create a motion zone specifically designated for your pool. When someone enters that zone, you’ll receive a special notification.

You can also use the feature for another area on your property you especially want to monitor, like a pond or outbuilding.

Vivint home automation

In addition to its proprietary smart home devices, Vivint has quite a bit of compatibility.

Vivint has three smart home integrations:

Vivint Alexa and Google integration

With Alexa, you need to download two different skills to get full command of the smart home and security system, whereas Google requires just one integration with the system.

In both cases, though, you’ll have to practice specific wording to get the systems to do what you want. And note that while you can arm your Vivint system with voice control, you can’t disarm it without physically entering your code.

Vivint Z-Wave integration

Vivint also works with most Z-Wave devices, which allows it to connect to some of the leading smart home brands.

While we’d also love to see some IFTTT or Zigbee compatibility, you’ll be able to get most smart home functionality with Vivint’s existing connectivity.

Vivint mobile app

The Vivint app (once known as the Vivint Sky app) comes with every level of professional Vivint monitoring. With the app, you can arm and disarm your system, turn your smart devices on and off, look at your camera feeds, and check on your car (if you have Car Guard).

Most app functions can also be performed with the Vivint Smart Panel.

You can also use the app to set up smart home chains, similar to the ones you create with IFTTT. For instance, you can create a setting so that when your car arrives at your home address, the lights turn on and the door unlocks. This is the kind of functionality that sets Vivint Smart Home apart compared to other security offerings.

Vivint installation

Vivint is installed by professionals.

You won’t have to use a screwdriver or wire a camera to get Vivint in your home. But you will have to set aside a good amount of time.

Vivint offers consultations with a professional who will decide what equipment you need and where. We didn’t follow the usual consultation process, but to our understanding, the consultation and installation are done separately.

Vivint offers consultations with a professional.

We did go through the typical installation process. Vivint told us our tech would arrive somewhere between 8 a.m. and noon. After the tech arrived, installation took another four-ish hours.

Luckily, the tech showed up close to the beginning of the window. If he’d arrived on the noonish side of things, the installation process would have eaten up a whole workday. That’s not great news if you have an inflexible schedule!

Overall, the installation process went pretty smoothly. The technician took most of our concerns into account when placing the equipment. But he was adamant about installing the outdoor camera in a location where we already had cameras instead of placing it in an area without camera coverage we’d picked out. And while he may have had a good reason for that, he didn’t clearly explain it.

Vivint customer experience

Vivint has had a lot of ups and downs over the years and has had something of a rocky reputation for a while.

When customers have good experiences with Vivint, they seem to be extremely good. But when they have bad experiences . . . let’s just say the pendulum swings severely in the opposite direction.

As discussed in this Vivint review, the alarm system is very smart and relatively easy to use, and users love that. But Vivint suffers from repeated complaints about the following:

  • Deceptive sales tactics, such as inaccurate initial estimates or misrepresentations of Vivint’s contract terms
  • Contract confusion, such as contracts being renewed without the user’s express permission

Vivint has taken considerable strides in improving its reputation, and we commend the company for that. But we still see complaints about these issues more often than we would like to.

In-house customer service

We will say this for Vivint’s customer service—it’s done by actual Vivint staff.

That seems like it should be a given. But a lot of security companies outsource their customer service centers, so the person you’re talking to doesn’t even work for the security company.

Everyone at Vivint—from the installation techs to the customer service reps to the monitoring staff—actually does work for Vivint, which should make things a bit more cohesive.

If you went with a company like ADT, it’s really hard to tell who the person you’re talking to works for or who’s doing your installation. (Most of the time, it’s not ADT itself.)

How does Vivint compare to other companies?

Vivint is more expensive than most security systems, but it does offer a no-contract option. Plus its smart home support is simply unparalleled in the industry.

Product
Monitoring price
Installation type
Contract length
Learn more
Vivint$29.99–$44.99/mo.ProfessionalNo contract, or 5 years
SimpliSafe$14.99–$24.99/mo.DIYNo contract
ADT$27.99–$62.99/mo.Professional3 years
Frontpoint$49.99/mo.DIYNo contract
Ring$10.00/mo. OR $100.00/yr.DIYNo contract
Blue by ADT$19.99/mo.DIYNo contract
Cove$14.99–$24.99/mo.DIYNo contract

Amazon.com List Prices (as of 10/28/2021 9:30 MST) Full Disclaimer

Recap: Is Vivint a good security system?

There’s a reason Vivint is one of our top-recommended systems.

While it costs a lot and has some work to do to improve its customers’ buying experience, it has excellent equipment and smart home compatibility.

  • Pricing: Vivint’s proprietary equipment, monitoring, and smart home functionality all add up to quite a bit. To get the best value for your dollar, you need to be all in with a full security and smart home setup.
  • Equipment: Vivint has some of the best equipment on the market. The proprietary products and their smart functions are what make Vivint a top system.
  • Home automation: Vivint offers tons of smart home devices, and it integrates with even more.
  • Installation: A Vivint representative will install your system for you.
  • Customer experience: Vivint’s reputation with customers is a little bumpy due to some questionable past events, but it’s slowly improving itself.

If you’re still not sure about Vivint, check out our best home security systems.

Vivint Home Security
Vivint
Smart Home Integrations
Yes
Contract Length
0-60 mos.
Monthly price
$29.99$44.99
Starting from
$29.99
/mo

Data effective 10/28/2021. Offers subject to change.

Vivint FAQ

Get answers to your lingering Vivint questions.

Can I get Vivint Solar with my Vivint Smart Home system?

Our understanding is that you can have Vivint Solar, and you can have Vivint Smart Home. But they’re separate entities, so you can’t get them bundled together.

In short, if you were hoping for a smart home system with solar attached, sorry. You’ll have to reach out directly to Vivint Solar if you want to power your smart home with energy from the sun.

Will my Vivint equipment work without paying monthly fees?

You won’t be able to reuse your Vivint equipment with another security service. And if you choose to stop subscribing to Vivint services, you won’t be able to use the equipment on its own either. Our research suggests that includes the proprietary smart devices, not just the alarm stuff.

Yeah, you paid for that equipment, so it’s a shame that it won’t work independently. But that’s typically how it rolls with these services.

There’s an exception, though. Vivint sells and installs some devices from other companies, like Kwikset smart locks, Nest thermostats, and Philips Hue smart bulbs. That equipment will work fine on its own without Vivint services. You’ll just have to use their branded apps, not the Vivint app.

What’s the benefit of professional monitoring?

Using the Vivint home security system monitoring service makes monitoring oh-so-easy. Vivint monitoring specialists will contact the authorities for you when an intruder breaks in or your smoke alarm goes off.

Professional monitoring doesn’t cross into the smart home realm, though. If you leave your door lock unlocked or a water sensor picks up on flooding, Vivint won’t respond to that. That’s your job.

Which home security system is the best?

The Vivint security system is at the top of our list because of its super-smartness. It’s not the cheapest, but it’s one of the best, if not the very best.

You can watch this video to learn more about how Vivint compares to other systems.

Methodology

One of our reviewers has been living with a Vivint system for almost a year. We also spent a significant amount of time on consumer review sites, Vivint’s site, and news sites that discuss Vivint’s legal battles.

Related articles

Disclaimer

Certain content that appears on this site comes from Amazon.com. This content is provided “as is” and is subject to change or removal at any time. Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this product. Reviews.org utilizes paid Amazon links.

Brianne Sandorf
Written by
Brianne Sandorf
Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times. Contact her at brianne@reviews.org.

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  • What a horrible experience with this company. My uncle has this system. He has been unable to use the 24 hour recording feature of this system since it was installed in July 2016. They have sent out someone to work on it 3 times. Each times they said it works great but he had his life threatened and called cops to show them the video and there’s no video. There’s no way it ever worked because I fixed it today in 5 minutes. The smart drive was plugged into the wrong piece of equipment. After talking to support he finds out that he is down for a 42 month contact instead 24. He was offered a credit of $15 after talking to numerous people. After over an hour on the phone he was refunded more money he is still stuff with the contract he did not agree too.

  • Seriously. I thought I did my due diligence in researching, and figured that the reviews couldn’t be legit. I was wrong. Run…run…run. I’m stuck with over $2500 worth of equipment, and have spent hours on the phone with support. If you’re reading this…run..run..run to a more reputable company with a history in home security. Their equipment may not be as up to date as vivint…but vivints equipment sucks, and their customer service is a pure joke. I’m actually looking into a class action suit against this company…enough is enough.

  • I agree with everyone, this is an absolutely horrible company. Outside of the ridiculous contract length they were supposed to be sending me a rep to discuss options they had for new installation. After taking off work I waited for hours for a technician to show up for a noon appointment. He did not show up and at 430 they said we don’t know if anyone called you but he had personal problems and couldn’t make it. I then tell them I don’t want to see anything if I want anything else i will buy it off the web. The end up billing me $700 for equipment and panels that they didn’t install and never even had permission or clearance for. I have to call like 3 times and when they finally connect me they tell me it will take a couple of days for the refund but when I call after 3 days they tell me oh its 5 business days. I am so sick of this company and I do not not recommend them to anyone. Avoid them like the plague.

  • I will start off by saying this is the worst security company ever. When we moved into our home in 2017, I got Vivint and got the basic system, no cameras, etc and didnt have issues. 2 years later, we had a technician come to our door and offered an upgrade for the same monthly price. They added cameras, garage control from our phones, etc. Then came the nightmare. I started being double charged. I contacted 3 customer service reps and was told to email my bank statements, I did that and no one ever answered me. I finally got a rep to care enough to find out that my old account was never cancelled with my so called upgrade so thats why i was being charged twice a month. On to my next issue, since my “upgrade” the system never works. The panel constantly disconnects from WiFI, I know my WiFi isn’t the issue being as i have 3 smart TVs in my home and they all stay connected to the WFI. I can never view my live footage on my cameras or use the garage feature. So in conclusion, they have horrible customer service, they get your business and after that, they do not care. I am paying double for a system to never work. I am now stuck in a contract with a system that doesn’t work and I am wasting money.

  • I had no idea to not trust sales reps… I am sure they’re not all bad! But the one we got really screwed us over…
    My husband and I just bought a house, we were not interested in Vivint- we wanted to purchase our own system that we manage. A rep came by and said he could give us a free quote. When we got a quote for the security system, the sales rep promised us (verbally) over and over that we could have a 30 day free trial so we decided to give it a shot, but 13 days in we decided we didn’t want it. We tried contacting the rep (Drew M) multiple times, but he was conveniently “too sick to talk on the phone” to us, and we were also told by their customer service line that Drew will not answer the phone either… It has now been 5 days with no response.
    Because of the fact that Drew failed to tell us that the normal protocol for a free trial is 3 days, he did not write his consents down, and verbally gave us promises he apparently refuses to keep- so now it is our word verses his and Vivint will not grant us the 30 day free trial. Therefore we are now screwed into paying $55 a month to hear our doors open and close… I am sure the products are great if you have extra money to spend per month, but for a family who does not I wouldn’t trust anyone at this company unless you are 100% committed. I hate that one bad rep but a horrible taste in my mouth for sales and this entire company.

  • After reading the comments on this page I went to Armorax’s site to see what they offered; they’ve partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that’s good. Monitoring is priced well too, so all in all a great deal.

  • This has to be the worst company out here. Before signing up they make you do a video basically promoting them. I started having problems about a month after they left. It’s been malfunctioning every since (a year and a half). You can forget about any technical support coming to help. Just run from this company. Not to mention anytime a situation happened the cameras are down at the very moment its needed but back up and running every time the situation is over. Imagine your cameras running perfectly fine every single day until a break in.. now the camera down for maintence. Smh

  • Absolutely terrible company. They hit our street hard with the heavy sales pitch and sucked in my wife, locked in several others for a 5 year contract!!!!….that you cannot get out of! The product is crap, support is awful and again the 5 year contract. Top it off, i cancelled my service with them early out of pure frustration, paid my contract out in full. Now i am fighting with them as they are still billing me my monthly fee. This is after numerous phone calls and an email confirmation. These guys are bandits, choose anyone else…..STAY AWAY.

  • After being a Vivint customer for over 8 years I think my patients has run out. I’ve had numerous problems and after a tech has come to my home on numerous occasions, the final answer was “WE ARE AWARE OF THIS PROBLEM AND WE ARE WORKING ON IT”. Well, it has been months and they are still working on it. Whenever they wanted me to pay for an add on to my system they quickly mailed it to me and I had to instal it. Now, I only need a security panel battery because mine stopped holding a charge, but they told me, “they can’t ship that to me”. The only reason is because they want me to commit to a 5 year contract and I said NO. If I commit, they said they would dispatch a tech to my home. I asked if they have any certification of their health (because f what we are all going through) their answer was the techs were all healthy,but with no proof, masks on or gloves when they arrive, but they asked me on the phone if I and my families members have been home and healthy before they would come to my home. Am I missing something here? I told them I have not left my home for over two weeks, but their techs are in and out of homes, in and around possibly dozens of customers homes without any proof of their health other than their word that their techs are “HEALTHY”. Time to get a new security company, NOT VIVINT.

  • A few VERY IMPORTANT TRUTHS may need to be added in order to allow readers to make a fully informed decision about their personal and property security.

    This security company’s commitment is to its ability to collect from you while hiding the fact that your doors randomly unlock with no alert to make you aware. And it’s so committed to maximizing earnings on those collections in full that it hasn’t managed to prioritize the “glitch” fix in development in over a year, at minimum.

    Vivint, if pressed firmly will admit in carefully scripted language the following “software glitches” currently actively exist:
    – If Remote Assist is enabled (i.e. ANY functionality to control ANY part of the system from the mobile App) any door locks operating on the system randomly unlock themselves. Example: we pay >$100/month for home security through Vivint and discovered ON OUR OWN that our primary entry door was RANDOMLY UNLOCKING ITSELF. I spent over 6 hours on the phone with various levels of customer support and software development and had to very firmly demand explanations to get the truth about this undisclosed major security flaw. Which incidentally, the only monetary concession offered for unlocking doors is to turn off Remote Assist and discontinue the additional $5/month charge for that functionality.
    – Same supposed cause, using the Remote Assist App, also causes all cameras operating on the system to randomly NOT RECORD incidents as programmed. Another undisclosed major monitoring flaw.
    So proceed with caution.

  • #Vivint #vivintsmarthome #vinintalarm #alarmsystems #securitysystem

    I’m going to go on a little bit of a rant, Vivint is probably the worst company to do business with, their cameras crash alot, don’t record cheap and when you sign your locked into a 5 year contract, if you want out there fine with that, but you have to pay your contract in full all at once. When your contract is over, they do everything to try yo keep you. Offer reduce cost, better services (more money mothly) they even make you purchase expensive crappie cameras, i spent $750 for just 1 “good” camera. Oh best part is when you do cancel and they can’t talk you out of it, you have to send an email to documents@vivint.com and request cancelation, only that takes 30 days, mean while you still have to pay for their shitty service.
    Definitely not a company to do business with, be fully aware before you sign up with Vivint!
    You can get your own 24 hr nonstop recording Surveillance system for well under $1000 and if you want to have an alarm to notify police, then you can get a non contract cheap system for around $100-$200, with a small fee to monitor it. Vivint charges around $80 ($82.61 to be exact) for a cheap system like i had, and if you want a 24hr system like what i purchased they’ll charge you through the nose for it, do yourself a favor do as i an doing, get your own 24hr Surveillance System, like Riotech and then get a cheap do it yourself alarm system and pay $5-$15 a month and be more secure and know that you are recording everything 24/7 with no cameras going down.

    1. Totally agree. Worse experience ever. And now they send some to my house during a pandemic isolation and they guy wants access to my home!!! They hire kids in collage to do this and don’t train them. I pay 75 dollars a month for this, 30 dollars more then what o was getting with ADT and for far less the service that ADT gave me. I can’t wait for the five year contract to be over. And by the way…they are now calling me very day after I told them I don’t want to talk to them ever again!! Mainly at this point is they sent some kid with no Covid protection to my neighborhood and house to solicit their agenda without any prior contact.

    2. That is the truth! Just got mine and I don’t there was a contract the tech just says press yes and I say to what he did not mention contract. Cameras go off all the time. I changed the codes myself. I know people enter. Black fingerprints and big footpri ts on freshly vacuumed carpet.
      If the company can turn on the cameras
      They can turn them off?

  • Hi it is the worst! Off all night at 2204 with person at 2208 not on til 0556. Reset everything myself
    Then staff says I need a new App just got the system 1week and a half abd just changed password to App. Had dos barking and alarm on had to resy cameras for 4 hours becase they go off.
    One camera captured it. Called phoenix they said bus while panel said person. The front cameras don’t go off with bugs. Cameras go off night and day staff don’t help. Call at 0100 and the phone says twenty minute waite will answer in order received all the time. Today i put on extended
    Alarm on one camera dis nothing. Also if the
    Tech can turn cameras ob your phone he
    Can turn them off? I had it and am selling!

  • If anything happens to my cat it will be the cameras going off during the day. Already a 407$ vet bill .

  • I have cameras up that allow creeps to come on. my property to harass and harm my cat. Again nothing shows on the camer off it goes. It is worse if I should leave my house! We have been livi g on bread and water in one room. I am tired of spending a thousand dollars at store for only invasions.

  • Oh why should I call them well the first two weeks of service I got stupid replies and they wanted all my pass codes I had to change on my own.

  • When you cancel your account Vivint, you can no longer monitor your own equipment. I paid for all equipment in advance and was told I could turn off monitoring whenever I wanted. Apparently someone lied….it doesn’t work that way. When you cancel, your phone app won’t work anymore and only the hard wired stuff will show on your home panel only (Lots of good that does when you are away from home.) . I’m out about $1,800 for equipment alone and the only way I can use stuff is to continue with their monthly monitoring. Check carefully everything you are told and get it in writing. I would never recommend this company…. and feel very strongly about their lies and not having the right equipment for our needs. I will be trashing them every chance I get so others do not get taken.

  • Vivint started out o be fine but they have steadily declined in quality and safety. My mother had an attempted break-in last December just prior to Christmas. The thugs attempted to break the glass in the back door and the glass break sensor went off. Mom is legally deaf without her hearing aids and did not hear the alarm go off. The monitoring group addressed the house through the panel but obviously nobody answered because she didn’t hear it. Vivint does not offer a strobe or remote panel option so we didn’t have a panel near her bed. When nobody responded the monitoring tech put the alarm back in the queue as instructed by management because they had pushed out a bad software update that day and it was causing numerous false alarms!!!! WTH!!!!! An alarm company ignoring an alarm, yep you heard right!!! The thugs retreated to the rear of the property for approximately 5 mins and attempted another whack at the back door setting off the alarm a second time. This time the monitoring tech came back to the panel and again the same result, back in the queue it went. Fortunately I had the app on my smartphone and it woke me up the second time. Mind you I am the first point of contact on file. I never received a call from them either time. I looked at my phone, saw the video of the thugs in the yard and I called 911. The police showed up and fortunately the thugs did not get in the house. I have never been so livid in my life!!!! I worked for NASA for 37 years and I put this one right up there with the management decision to launch the Space Shuttle Challenger when warned not to by Morton Thiokol engineers. These folks are being very cavalier with our lives and management doesn’t seem to have a clue as to what it is that they are selling as a service. So while your mileage may vary, I can’t even in good conscience give them 1 star out of 5. I’m just glad Mom’s still with us. Good luck!!!!

  • I debated writing a review, but after seeing all of the horrible reviews, I may as well tell my story.

    I would not recommend this product to anyone…. UNLESS you just happen to have a bunch of extra time and money on your hands!

    In the first few months, communication failed between my application and the door lock. This is an inconvenience when you’re out of town and need to let people in to walk/feed your dogs. I called Vivent while we were away and they said I need to be home to troubleshoot it myself. Ok. We drive back, spend 1+ hours troubleshooting and get it working again. Great! Problem solved. Or so we thought.

    No more than 3 weeks later, same issue. I contact support, and they start walking me through the troubleshooting process. I asked For them to send a technician and they said “I am confident we can fix this for you.” 2 hours later, still not fixed and now worse than before. In fact, now the door lock isn’t working at all! This means we can’t get through our front door if it’s locked. I then asked for technician (once again) and they said I would be charged $50. I was too frustrated to argue. They sent someone out a week later (yes, 1 week of not being able to access our front door) and he finds out within 10 minutes we have a faulty lock! So I spent 2 hours troubleshooting a faulty lock and then got charged for it?! I contacted customer service and over ONE HOUR of haggling with them to get the charge removed or cancel my account they FINALLY removed it as a “favor.” I asked to speak to a manager several times and they refused to connect me. The best they could do was email me. What is up with this company???

    There is a huge disconnect in customer service and their hardware/software. We are going to hope for the best but as soon as something goes wrong (which seems very likely) we are cancelling and going in another direction. Please do not recommend to anyone else.

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