Vivint Home Security Review 2020

Vivint combines well-designed security equipment with flexible prices and full home automation support.
vivint smarthome logo
Overall Rating 4.5 out of 5
Top-notch equipment
Full home automation options
Hidden equipment pricing
Recent Updates: 1 month ago

Vivint's response to the COVID-19 pandemic

Vivint released a statement in response to the COVID-19 crisis saying it's still open for business, including installing new systems. It says its technicians must complete wellness checks daily and follow enhanced hygiene procedures. Read Vivint's statement here.

We used to think of Vivint as the champagne of home security systems. Sure, it has beautiful equipment and some cool technology, but the long contract and high bill every month made us think twice about the splurge.

But that was the past. These days, Vivint has flexible monitoring prices and financing options that make its feature-packed security system way more accessible. It’s a professionally installed system that still lets you get away with paying month-to-month (and at a reasonable price). Especially compared to ADT, Vivint is downright affordable.

Vivint Smart Home plans and pricing overview
CompanyMonitoring price rangeContractHome automation supportsLearn more
Vivint Smart Home$29.99–$44.99/mo.0–60 mos.YesView Plans

Data effective 6/18/2020. Offers subject to change.

Vivint Smart Home monitoring and pricing

Vivint’s monitoring plans let you stick to basic security or opt for total smart-home support.

Vivint’s monitoring plans basically let you choose what level of service you want, from just a simple security system to automated door locks, lights, and garage doors.

If you like Vivint’s equipment, but you don’t care if your thermostat knows when you come home every day, then Vivint has a plan for you.

On the flip side, if you want a security camera on every eave and never want to touch a light switch again, you can do that, too.

Vivint Smart Home monitoring plans and prices
PlanSmart SecuritySmart HomeSmart Home Video
Price$29.99/mo.$39.99/mo.$44.99/mo.
Mobile app access?YesYesYes
Home automation support?NoYesYes
Security camera support?NoNoYes
Contract length0–60 mos.0–60 mos.0–60 mos.
DetailsView PlansView PlansView Plans

Data effective 6/18/2020. Offers subject to change.

You’ll definitely pay more for a Vivint monitoring plan (and equipment) than you would through a DIY company like SimpliSafe. But, honestly, compared to the other traditional security providers out there, Vivint’s monitoring prices are pretty mid-range.

If you want access to all the cool smart-home gadgets that integrate with the Vivint system, (like smart door locks and lights,) then you’re gonna need the Smart Home or Smart Home Video plan.

But good news for your wallet: even if you go the minimalist route and stick with the base-level plan, you still get the same Vivint equipment and access to the mobile app.

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Top feature
We really like that Vivint still gives you access to the mobile app on its lowest-level plan. App access should be an automatic thing, but some companies make you subscribe to higher-level plans before they’ll give it to you. (Lookin’ at you, ADT.)

Contracts

Vivint’s contract terms go up to five years. We know, we know, we’re scared of commitment too, and that’s a long time. But we have to give it to Vivint: it doesn’t make you sign a contract.

Most traditional security providers make you commit to around three years. But with Vivint, as long as you pay for all your equipment up-front, you can go contract-free if you want to.

Don’t get too excited about your contract-free life just yet, though. Keep in mind that Vivint’s equipment is expensive and that up-front bill is going to be a lot of money. Even if you get a super basic system— just a panel and a few door sensors and maybe motion sensors—you’ll be spending about 600 bucks.

Vivint Smart Home technology and equipment

Vivint designs its own equipment and is usually among the first to come out with cool new features we all want to try.

Most traditional security providers use the same equipment. Whether you go with Link Interactive or even ADT, you’re gonna get just about the same third-party stuff.

Don’t get us wrong; the third-party stuff is still good. It just means you can get it from anywhere, so why choose one company over another?

Vivint’s one of the few big security companies that designs its own equipment in house.

Vivint control panel installed on a wall

Source: Vivint

Vivint’s been one of the first (if not the first) to come out with some of our favorite security features, like putting an outbound call function in its Ping camera so your kids can call you from the camera through the Vivint app to let you know they got home from school safely.

Basic security equipment

Vivint has all the standard stuff you need to keep your house safe from intruders, floods, fires, or even wayward toddlers.

Vivint Smart Home equipment in a line

Source: Vivint

Vivint Smart Home basic security equipment

  • Door sensors
  • Motion sensors
  • Glass break sensors
  • Smoke detectors
  • Carbon monoxide (CO) sensors
  • Water sensors

We wish we could give you prices for those baseline devices, but Vivint doesn’t put its prices . . . anywhere.

If you want to know how much your system’s going to cost, you’ll have to call in for a quote and, even then, you might not know the final price until your installation day. But plan on spending at least $599 for a base-level equipment package (or financing that cost over the length of a contract).

Cameras

Vivint has indoor and outdoor camera models (plus a Vivint doorbell camera), so you’re pretty much covered if a surveillance fortress vibe is what you’re going for.

Vivint Smart Home camera specs
ModelPing Indoor Camera Outdoor Camera ProDoorbell Camera Pro
Inside/outsideInsideOutsideOutside
Resolution1080p1080p1080p
Field of vision155º140º180º
4K image sensorNoYesNo
Person detectionNoYesYes
Lurker detectionNoYesYes
Package detectionNoNoYes
Two-way talkYesYesYes
SirenNoYesYes
Infrared night visionYesYesYes
Outbound call functionYesNoNo
StorageVivint Smart Drive*Vivint Smart Drive*Vivint Smart Drive*
DetailsView PlansView PlansView Plans

Data effective 4/29/2020. Offers subject to change.
* Sold as a separate device

Vivint Outdoor Camera Pro

Vivint Outdoor Camera Pro installed on the outside of a house

Source: Vivint

Vivint’s new Outdoor Camera Pro is its most impressive model yet. Similar to the Nest Cam IQ Outdoor, the Outdoor Camera Pro has standard features like motion sensors, plus it gives you a super clear HD view of whatever you point it at, and its 4K image sensor lets you zoom in really close on images and still see everything clearly.

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Pro tip
Vivint lets you add up to six cameras with its Smart Home Video monitoring plan for an extra $5 per month per camera.

That’s a lot of cameras and, normally, that many would slow down your internet connection. But Vivint’s Smart Hub (formerly the Vivint Sky control panel) streamlines the bandwidth the cameras use so you can have more cams with less slowdown.

The Outdoor Camera Pro also has “lurker detection” where it can alert you if it sees someone it doesn’t recognize. Plus, it has a “siren extender,” so if someone trips your security system, the camera will help sound the alarm and alert your neighbors.

Vivint Ping Indoor Camera

Vivint Ping Indoor Camera sitting on a countertop

Source: Vivint

We didn’t even know we needed the Ping camera until it came out. If you have a nine-year-old who’s too young for a smartphone but old enough to stay home alone for a bit, then the Ping’s callout feature (via the Vivint app) makes up for that landline you’ve never had.

Your kid just pushes a button on top of the camera and the Ping will call you through the Vivint app, so you can talk to them and also see what damage they’ve done to the living room. We think the Ping is also a great option for younger kids left with babysitters. Even if the babysitter doesn’t hand over their phone, your kids still have a way to contact you.

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FYI
The Ping was the first indoor cam to have the callout feature, but now you can get something similar from other providers, like Link Interactive and Frontpoint.

Vivint Doorbell Camera Pro

Vivint SmartHome doorbell camera installed on a house

Source: Vivint

We don’t know about you, but we love a good doorbell camera. Greet visitors without leaving the couch, skip the door-to-door salesmen, and tell the delivery guy to put your Amazon package on the side of the house—video doorbells let you do it all.

The Vivint Doorbell Camera has (almost) OG status. Vivint offered a video doorbell before a lot of other traditional security companies hopped on the doorbell camera train. And Vivint recently upgraded its doorbell model so you get full 1080p resolution and smart features, like person detection.

Home automation

Ah yeah, it’s Jetsons time. Okay, not quite yet—we still don’t have a robot maid. (We know, Roomba, you’re doing your best.) But automatons aside, Vivint makes it super easy to automate just about anything in your house.

Your system’s control panel uses Z-Wave, which is a radio frequency that lots of home automation devices pair up with. So along with the smart door locks, smart outlets, and smart thermostats that Vivint sells itself, you can also add in a slew of third-party Z-Wave devices. Just check with a Vivint rep first to make sure your chosen smart thing will work.

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Remember
If you want smart home functionality with your Vivint system, you have to subscribe to at least the Smart Home monitoring plan. That’s the one that costs $39.99 per month.

Mobile app

Vivint mobile app displayed on a smartphone

Source: Vivint

Vivint’s mobile app lets you do everything your control panel does but from anywhere. You can be sipping mojitos in the Bahamas and still see your camera livestreams and unlock your front door for the dogsitter.

Vivint Car Guard

If you’ve ever wished you could keep an extra set of eyes on your car—especially if you have a teenager who drives it—then Vivint’s new car monitoring device is a gift.

You can get Vivint Car Guard as an add-on to your Vivint system, or you can get it as a standalone device with a monthly subscription. Either way, you get a bunch of anti-theft, anti-vandalism, and anti-teenager features.

Vivint Car Guard features:

  • Bump, tow, and theft alerts. (The device knows if the car just got bumped or if someone broke in and hotwired it.)
  • Location tracking and geo-fencing (so you know if your teen driver goes out of bounds).
  • Speed alerts (so you know if your teen is trying to relive The Fast and the Furious).
  • Integration with your Vivint home security app and system (so you can set your lights and cameras to turn on if someone sets off your Car Guard).
  • Car diagnostics (so you know when to take your car in for maintenance).

The Vivint Car Guard device itself costs about $200. If you want it as a standalone thing, you just have to pay $10 per month for access to alerts and the app.

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What if I want more than one Car Guard?
Then you just pay an extra $5 per month for each additional device. Vivint also lets you finance the device if you can’t pay $200 all at once.

Installation

All of Vivint’s equipment is professionally installed. So you will have to work with an installation tech who will come to your house and set everything up for you.

There are some downsides to professional installation. You almost always have to pay an installation fee (usually around $100), plus it takes up a pretty big chunk of time out of your day. But at least you know everything’s set up correctly right from the get-go.

Heads Up icon
Heads up
You can add or remove equipment from your system on installation day, and you’ll work with the technician to come up with the final cost for the tech and monitoring plan.

Part of the technician’s job is to upsell you on equipment, so make sure you know how much you’ll end up paying before you sign on the dotted line.

Vivint Smart Home customer service experience

Vivint’s had some customer service complaints on the record, but at least it keeps its support staff in house.

Vivint’s had some struggles with customer service experience. (Note that BBB rating.1) Most of the complaints we’ve seen have been around salespeople, specifically the door-to-door ones. Some customers have been left not understanding their contracts or what exactly they signed up for.

If you want a Vivint system, we recommend calling in over signing with a door-to-door rep. Just make sure you understand how much you’re paying and what kind of contract you’re signing (if any).

It’s also worth noting that, BBB aside, Vivint gets really great reviews on Trustpilot.Its reputation for customer support is definitely on the up-and-up.

In-house customer service

We will say this for Vivint’s customer service—it’s done by actual Vivint staff.

That seems like it should be a given, but a lot of security companies outsource their customer service centers, so the person you’re talking to doesn’t even work for the security company.

Everyone at Vivint—from the installation techs to the customer service reps to the monitoring staff—actually do work for Vivint, which should makes things a bit more cohesive. If you went with a company like ADT, it’s really hard to tell who the person you’re talking to works for or who’s doing your installation. (Most of the time it’s not ADT itself.)

Recap

Vivint has excellent equipment, and its current plans include more affordable monitoring options than Vivint’s ever had before.

Vivint is a pretty fancy security system, honestly. It’s professionally installed, and its equipment and monitoring plan prices are still more than what you’d pay cheapies like Abode or SimpliSafe. But as far as traditional security companies go, Vivint is a solid choice for full home security and home automation.

  • Basic security equipment: Unlike a lot of competitors, Vivint designs its own security equipment and offers a full range of security sensors and environmental sensors.
  • Cameras: Vivint has some really cool security cameras. Its Outdoor Camera Pro is on par with the Nest Cam IQ Outdoor, and its indoor camera was the first to let you (or, more likely, your kids) make outgoing calls. Plus, Vivint recently upgraded its doorbell camera.
  • Home automation integrations: Vivint equipment uses Z-Wave and lets you integrate with tons of different smart home devices on the market.
  • Installation: Currently, Vivint offers only professionally installed systems. But that does mean you don’t have to do any of the hard work yourself.
  • Monitoring and pricing: Vivint’s monitoring plans are pretty average as far as pricing goes, and you can add up to six security cameras to its video plan. (The price goes up by $5 per month per camera.)
  • Customer service experience: Vivint’s had a slew of customer service complaints in the past, but most of them have had to do with door-to-door salespeople. We recommend skipping the sales pitch and just calling in. We like that Vivint keeps its support staff in house, and its current customer service reviews are looking up!
Vivint Home Security
Monthly price:
$29.99$44.99
Contract Length:
0-60 mos.
Smart Home Integrations:
Yes
Starting at $29.99 a month

Want to see some other options?

Don’t think Vivint sounds like your thing? Check out our reviews of these other home security systems.

Sources

1. Better Business Bureau, “Vivint Smart Home

2. Trustpilot, “Vivint Smart Home

  • Terry H

    What a horrible experience with this company. My uncle has this system. He has been unable to use the 24 hour recording feature of this system since it was installed in July 2016. They have sent out someone to work on it 3 times. Each times they said it works great but he had his life threatened and called cops to show them the video and there’s no video. There’s no way it ever worked because I fixed it today in 5 minutes. The smart drive was plugged into the wrong piece of equipment. After talking to support he finds out that he is down for a 42 month contact instead 24. He was offered a credit of $15 after talking to numerous people. After over an hour on the phone he was refunded more money he is still stuff with the contract he did not agree too.

  • Anastasia Lordes

    Seriously. I thought I did my due diligence in researching, and figured that the reviews couldn’t be legit. I was wrong. Run…run…run. I’m stuck with over $2500 worth of equipment, and have spent hours on the phone with support. If you’re reading this…run..run..run to a more reputable company with a history in home security. Their equipment may not be as up to date as vivint…but vivints equipment sucks, and their customer service is a pure joke. I’m actually looking into a class action suit against this company…enough is enough.

  • Lamar Pacley

    I agree with everyone, this is an absolutely horrible company. Outside of the ridiculous contract length they were supposed to be sending me a rep to discuss options they had for new installation. After taking off work I waited for hours for a technician to show up for a noon appointment. He did not show up and at 430 they said we don’t know if anyone called you but he had personal problems and couldn’t make it. I then tell them I don’t want to see anything if I want anything else i will buy it off the web. The end up billing me $700 for equipment and panels that they didn’t install and never even had permission or clearance for. I have to call like 3 times and when they finally connect me they tell me it will take a couple of days for the refund but when I call after 3 days they tell me oh its 5 business days. I am so sick of this company and I do not not recommend them to anyone. Avoid them like the plague.

  • Abbie Myers

    I will start off by saying this is the worst security company ever. When we moved into our home in 2017, I got Vivint and got the basic system, no cameras, etc and didnt have issues. 2 years later, we had a technician come to our door and offered an upgrade for the same monthly price. They added cameras, garage control from our phones, etc. Then came the nightmare. I started being double charged. I contacted 3 customer service reps and was told to email my bank statements, I did that and no one ever answered me. I finally got a rep to care enough to find out that my old account was never cancelled with my so called upgrade so thats why i was being charged twice a month. On to my next issue, since my “upgrade” the system never works. The panel constantly disconnects from WiFI, I know my WiFi isn’t the issue being as i have 3 smart TVs in my home and they all stay connected to the WFI. I can never view my live footage on my cameras or use the garage feature. So in conclusion, they have horrible customer service, they get your business and after that, they do not care. I am paying double for a system to never work. I am now stuck in a contract with a system that doesn’t work and I am wasting money.

  • Abbie Myers

    Totally agree with this review

  • Katy Johnston

    I had no idea to not trust sales reps… I am sure they’re not all bad! But the one we got really screwed us over…
    My husband and I just bought a house, we were not interested in Vivint- we wanted to purchase our own system that we manage. A rep came by and said he could give us a free quote. When we got a quote for the security system, the sales rep promised us (verbally) over and over that we could have a 30 day free trial so we decided to give it a shot, but 13 days in we decided we didn’t want it. We tried contacting the rep (Drew M) multiple times, but he was conveniently “too sick to talk on the phone” to us, and we were also told by their customer service line that Drew will not answer the phone either… It has now been 5 days with no response.
    Because of the fact that Drew failed to tell us that the normal protocol for a free trial is 3 days, he did not write his consents down, and verbally gave us promises he apparently refuses to keep- so now it is our word verses his and Vivint will not grant us the 30 day free trial. Therefore we are now screwed into paying $55 a month to hear our doors open and close… I am sure the products are great if you have extra money to spend per month, but for a family who does not I wouldn’t trust anyone at this company unless you are 100% committed. I hate that one bad rep but a horrible taste in my mouth for sales and this entire company.

  • Timothy Cook

    After reading the comments on this page I went to Armorax’s site to see what they offered; they’ve partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that’s good. Monitoring is priced well too, so all in all a great deal.

  • Moe Brown

    This has to be the worst company out here. Before signing up they make you do a video basically promoting them. I started having problems about a month after they left. It’s been malfunctioning every since (a year and a half). You can forget about any technical support coming to help. Just run from this company. Not to mention anytime a situation happened the cameras are down at the very moment its needed but back up and running every time the situation is over. Imagine your cameras running perfectly fine every single day until a break in.. now the camera down for maintence. Smh

  • Brad Elder

    Absolutely terrible company. They hit our street hard with the heavy sales pitch and sucked in my wife, locked in several others for a 5 year contract!!!!….that you cannot get out of! The product is crap, support is awful and again the 5 year contract. Top it off, i cancelled my service with them early out of pure frustration, paid my contract out in full. Now i am fighting with them as they are still billing me my monthly fee. This is after numerous phone calls and an email confirmation. These guys are bandits, choose anyone else…..STAY AWAY.

  • Pelparkboy

    After being a Vivint customer for over 8 years I think my patients has run out. I’ve had numerous problems and after a tech has come to my home on numerous occasions, the final answer was “WE ARE AWARE OF THIS PROBLEM AND WE ARE WORKING ON IT”. Well, it has been months and they are still working on it. Whenever they wanted me to pay for an add on to my system they quickly mailed it to me and I had to instal it. Now, I only need a security panel battery because mine stopped holding a charge, but they told me, “they can’t ship that to me”. The only reason is because they want me to commit to a 5 year contract and I said NO. If I commit, they said they would dispatch a tech to my home. I asked if they have any certification of their health (because f what we are all going through) their answer was the techs were all healthy,but with no proof, masks on or gloves when they arrive, but they asked me on the phone if I and my families members have been home and healthy before they would come to my home. Am I missing something here? I told them I have not left my home for over two weeks, but their techs are in and out of homes, in and around possibly dozens of customers homes without any proof of their health other than their word that their techs are “HEALTHY”. Time to get a new security company, NOT VIVINT.

  • Jamie Cherry

    A few VERY IMPORTANT TRUTHS may need to be added in order to allow readers to make a fully informed decision about their personal and property security.

    This security company’s commitment is to its ability to collect from you while hiding the fact that your doors randomly unlock with no alert to make you aware. And it’s so committed to maximizing earnings on those collections in full that it hasn’t managed to prioritize the “glitch” fix in development in over a year, at minimum.

    Vivint, if pressed firmly will admit in carefully scripted language the following “software glitches” currently actively exist:
    – If Remote Assist is enabled (i.e. ANY functionality to control ANY part of the system from the mobile App) any door locks operating on the system randomly unlock themselves. Example: we pay >$100/month for home security through Vivint and discovered ON OUR OWN that our primary entry door was RANDOMLY UNLOCKING ITSELF. I spent over 6 hours on the phone with various levels of customer support and software development and had to very firmly demand explanations to get the truth about this undisclosed major security flaw. Which incidentally, the only monetary concession offered for unlocking doors is to turn off Remote Assist and discontinue the additional $5/month charge for that functionality.
    – Same supposed cause, using the Remote Assist App, also causes all cameras operating on the system to randomly NOT RECORD incidents as programmed. Another undisclosed major monitoring flaw.
    So proceed with caution.