ADT Home Security Review 2020

ADT is the oldest security company in the industry, and all those years in business aren’t for nothing; it’s a super reliable security option.
Overall Rating 4.25 out of 5
Best-known name in home security
Multiple monitoring centers
Pricey monitoring plans
Recent Updates: 3 months ago
ADT finally has a DIY, no-contract security system option called Blue by ADT. Learn a bit more about Blue by ADT in our video below and read our full Blue by ADT review.

If you’ve never heard of ADT, then we’re not sure where you’ve been the last 100+ years because that’s how long ADT’s been the biggest name in home security. And there’s a reason for the hype: ADT systems have a long history of reliable service.

But don’t think it’s all sunshine and roses just yet. ADT is a huge company that uses a network of third-party contractors to sell, install, and maintain its alarm systems, so you never know quite what kind of customer experience you’re gonna get. Plus, its smart home and camera monitoring plans are pretty expensive.


Get a $100 gift card

Our favorite ADT provider, SafeStreets, has a deal going on. You can get a $100 Visa gift card when you sign up for a new agreement. Restrictions apply. Check out the SafeStreets website for full info.
ADT SafeStreets plans and pricing overview
CompanyMonitoring price rangeContractSmart home integrationsLearn more
ADT$27.99–$62.99/mo.36 mos.Z-Wave, Amazon Alexa, Google AssistantView Plans

Data effective 10/28/20. Offers subject to change.

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Pro tip
Because ADT uses multiple contractors to sell its service and equipment, it can get a bit confusing. Personally, we recommend going through SafeStreets. We think it’s your best bet for top-notch customer service when you order your system and get it installed.

ADT SafeStreets monitoring and pricing

Anything above ADT’s basic landline option gets pretty pricey. But ADT’s monitoring is super reliable.

All ADT systems are professionally monitored. That means if someone breaks into your house, or if your toddler has suddenly learned how to work a deadbolt, a professional will respond to anything that triggers your system and call the police (or fire department, or paramedic) if they need to.

ADT SafeStreets prices and packages
PlanPriceConnection typeInstallation feeLearn more
Essentials Plan$27.99/mo.Landline$99View Plans
Complete Monitoring Bundle$36.99/mo.Landline$99View Plans
Premium Bundle II + Cellguard$44.99/mo.Cellular$99View Plans
ADT Command Tier I Remote Access$52.99/mo.Cellular$99View Plans
ADT Command Tier II Video Security$58.99/mo.Cellular$99View Plans
ADT Command Tier III Video Security + Home Automation$62.99/mo.Cellular$199View Plans

Data effective 10/28/20. Offers subject to change.

You get to choose from two different connection types: landline and cellular. We really recommend going with cellular plus smart home support—which means subscribing to an ADT Command plan. And as cellular plans go, ADT Command’s base pricing is about as expensive as it gets.

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Why are we so big on cellular?
Landline connections can be disabled pretty easily. (A potential burglar could cut the connection with a pair of scissors.) Cellular connections are faster and more secure.

ADT’s top plans are expensive. The average price for a professional monitoring plan is less than $40 per month. ADT’s Command plans start at $52.99 per month.

You’ll pay more for an ADT Command plan than you would for similar plans from other top security companies—like Vivint or Xfinity Home Security—so be sure it has the features you want before you jump on board. ADT does throw in some free starter equipment, but it’s hard to say if it’s enough to offset the high base pricing because ADT hides its equipment pricing.

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Want a well-known name at a lower cost?
If you want to have a security brand people will recognize, but you don’t want to pay ADT prices, then check out SimpliSafe. It’s the most popular DIY home security system, and it costs a fraction of what a whole ADT system would. You’ll miss out on some home automation features, but at least you don’t have to sign a contract.


Ah, contracts . . . we meet again. Unlike some flashy new contractless security systems out there, ADT does require you to sign a 36-month contract. That used to be the industry standard, but contracts are becoming less common. We’d love to see ADT offer more flexible contract options like Vivint, Link Interactive, Frontpoint, and a dozen other systems do.

On the bright side, you don’t have to sign on the dotted line until the end of your installation day, after all your equipment is up and in place. So you don’t have to worry that you’ll be signing on for a system that’s not even in your house yet. Just keep in mind those installation days can also be upselling opportunities for ADT, so keep an eye on your grand total.

ADT SafeStreets technology and equipment

ADT has a full range of basic security sensors and smart home options.

For the most part, ADT doesn’t have some kind of fancy exclusive equipment. It uses a lot of the same standard sensors we’ve seen from a dozen other security companies. That said, if you opt for one of the ADT Command packages, you get full home automation options and control.

Source: ADT

Basic security equipment

Whether you just want to secure your doors and windows or you want a fully armed fortress complete with flood sensors and smart lights, ADT has the equipment you need. The only downside is it’s a guessing game how much it will cost at the end of the day.

ADT doesn’t list its equipment prices online, or anywhere else for that matter. That’s because the prices can change depending on where you live, the details of your installation, which contractor installs your system—and probably the color of your left shoe, for all we know. Transparency is not ADT’s strong suit.

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Hot tip
Some homeowner’s insurance companies offer discounts or incentives for alarm systems. Check your policy to see if yours is one of them.

You won’t find out the total cost of the equipment you order until your installation date. We don’t like that you have to wait that long to know, but it helps that your installation is pretty flexible. If you decide you don’t want that third indoor camera or that fourth flood sensor, you can nix it from your final package.


We gotta say, if you want the best cameras around, then ADT is not our first pick. If you want an ADT system mainly for the cameras, then we’d say go with another system entirely. Sure, you’ll get basic features like night vision, but we’ve seen cheaper cameras with better specs from companies like Arlo and Nest, as well as from full systems like Vivint.

That said, ADT does offer a few different cameras, including an indoor model, an outdoor option, and a doorbell cam.

Source: ADT

The outdoor cameras are decent but missing some top features we’ve seen in other, standalone cameras. They’renot bad—they’re just missing that razzle dazzle you get from a Vivint camera, an Arlo Ultra, or a Nest Cam IQ Outdoor.

All of ADT’s cameras record in 1080p HD, and they come with two-way audio, motion detection, and infrared night vision. But don’t expect AI features like facial recognition or package detection. ADT cameras also skip nice extras you find in some other models, like built-in sirens or spotlights.

Source: ADT

ADT doorbell camera

ADT app and doorbell

ADT’s video doorbell is one of a bunch of options on the market. You have professionally installed options like the Vivint Doorbell Cam Pro and DIY options like the Nest Hello, the SimpliSafe doorbell cam, the RemoBell S . . . we could go on.

As for ADT’s offering, it gives you HD recording but lacks smart features like person detection and package alerts. It does give you basics like two-way audio, so you can tell the Amazon delivery person to hide your new Nintendo Switch behind the potted begonia.

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Want better cameras?
If you want the ADT name but with better quality cameras, then we recommend Blue by ADT. The Blue cameras have features ADT hasn’t gotten around to including in their regular models yet, and you still get the ADT name on your yard sign. Our favorite ADT dealer, SafeStreets, sells the Blue system as well.

Home automation

We’ll give it to ADT on this one—it has full home automation capabilities. The system supports Z-Wave and you can add smart locks, lights, thermostats, etc. But there’s a caveat: you have to subscribe to an ADT Command plan. (Formerly known as ADT Pulse.)

We recommend ADT Command over your other options anyway, but it’s important to note because ADT Command doesn’t come cheap. You’ll pay more for a Command plan than you would for a similar plan from Link Interactive, Vivint, or Frontpoint (to name a few).

That said, ADT Command gives you access to cooler equipment, more features, and better integrations than the lower-priced plans. If you’re set on an ADT system, then we think a Command plan is worth it.

ADT Command (formerly ADT Pulse) features:

  • Cellular connection and battery back-up (more secure than a landline connection).
  • Complete control of smart home devices (like lights, locks, thermostats, smart outlets, and garage door openers).
  • Access to the ADT Control mobile app, which lets you control every aspect of your security system and smart home from anywhere.
  • Integration with Amazon Alexa and Google Assistant.
  • Camera support and live video streaming. (If you want security cameras, then you’ll need a Command video plan.)
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Want to learn more about ADT Command?
Check out our full ADT Command review (Formerly known as ADT Pulse.)

Mobile app

Like we said, you’ll need an ADT Command plan to get access to ADT’s Control mobile app. But once you have it, the mobile app lets you control your whole security system and all your smart home devices.

You can check your camera’s live streams from anywhere (if you have a video plan). You can turn on your house’s air conditioner before you leave work. You can even arm your security system with just your voice and your Amazon Echo (or Google Home).

If you want the full smart home experience, then you’re definitely gonna need the Control app.


DIY home security systems are all the rage these days. Abode and Ring Alarm are like the popular kids at a boring high school dance. But sometimes you just want the professionals to do the work for you, and that’s exactly what ADT does.

When you order your ADT alarm system, you’ll set up an installation date for a professional to come out and set everything up. Then, when the tech gets there, they’ll put up your yard sign and install your control panel first, and then go through your house with you and identify any areas that could use a little security love.

There are a few benefits to the whole professional installation deal:

  1. You don’t have to do it yourself. Score!
  2. You don’t have to guess which windows need sensors or where just a motion detector will get the job done. These people are trained to know what should go where.
  3. You’re not gonna mess it up. Your alarm system will be up and running smoothly without you lifting a finger.

But what about the drawbacks of professional installation? There are a few of those, too:

  1. It costs a bit extra. (ADT’s installation fee starts at $99 and goes up to $199.)
  2. You have to be home and available for the contractor, which might mean taking time off work or finding someone else to entertain your kids. (The installation process usually takes 2–4 hours.)
  3. You don’t know how much equipment you’re going to end up with. (Which means you don’t know how much it will cost.)

The contractor will go over the final price with you before they install all your new equipment (except the keypad). You don’t have to sign off on anything you don’t want. That said, it can be frustrating to not know beforehand how much you’re going to have to pay.

What’s new from ADT in 2020?

ADT SafeStreets customer experience

ADT’s customer experience is unpredictable because it uses so many different retailers. We recommend SafeStreets.

Just like Forrest Gump and his box of chocolates, with ADT, you never know quite what customer experience you’re gonna get. Because the company uses multiple third-party contractors, your customer experience depends on which of those contractors you use.

We’ll make things a little easier for you: use SafeStreets. ADT itself doesn’t get great customer service reviews,1 but SafeStreets gets glowing recommendations on the whole.Plus you know you’ll get SafeStreets installation techs, which makes things a little more predictable.


ADT’s top systems don’t come cheap—but you get loads of extra features for that extra money.

ADT has a long history of providing reliable security systems backed up by professional monitoring. But is it the best alarm system for you?

Basic security equipment: ADT’s equipment isn’t the most exciting stuff we’ve seen, but it gets the job done. If you really want the good stuff, then spring for an ADT Command plan that gives you a touchscreen keypad and access to the mobile app.

Cameras: ADT cameras are okay. They’re HD and offer features like night vision. But they don’t offer some features we expect from top cameras, like smart alerts.

Home automation integrations: As long as you subscribe to an ADT Command plan with smart home support, then ADT has a ton of different home automation integrations. You can control everything from locks to electrical outlets.

Installation: ADT is strictly professional installation. Your installation tech will work with you to properly secure your home, but that does mean it’s harder to predict which equipment you’ll end up with (and how much you’ll pay for it).

Monitoring: If you subscribe to a landline or broadband plan, then ADT pricing is par for the course. But we recommend ADT’s cellular Command plans, which cost considerably more (even compared to competitors).

Customer experience: Customer experience is a little unpredictable because ADT uses multiple contractors for everything from sales to installation. (Which is why we recommend going through SafeStreets. It gets excellent customer service reviews.)

ADT security services are the best-known in home security for a reason, but keep in mind that if you want access to all its best features, then you’re definitely going to pay for them.

Still not sure if ADT is the right system for you? Check out our best home security systems review to compare all the top systems on the market.


  1. Trustpilot, “ADT.” Accessed September 29, 2020.
  2. Trustpilot, “SafeStreets.” Accessed September 29, 2020.
  • John

    Untrue, ADT auth dealers literally tell you its a contract when they run the credit. They go over it again with you at the end. So phone call you are told twice alone, not to mention confirm of appt email told me.

  • Andy R

    As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my door. I am writing this review in the hope of preventing others from making the same mistake I did. The contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumer. I have found my ADT service to be over priced and unnecessary. My advice for new home owners: When an ADT sales representative comes to your house, don’t worry yourself over talk of bumper keys and burglaries, different contract options, and taking advantage of the new home owner “deal” before it is too late — simply don’t answer the door.

  • Richard Jesse

    Wow What a joke!!! Horrible do not sign with these people they are crooks and should be investigated!

  • Bill

    This is the worst company around . Very poor service fought with them for over 2 weeks to transfer to new place. They set appointments then never show up. This started April 21 they finally showed up April 30 to remove the system put it in a plastic bag handed it to me said I will be back at 9 AM May 1 to install at new house. For the 4 time it was a no show. Finally showed up May 10 and half ass installed it. As of today we still up able to use it. I also found they charged my account. Whatever you do not use this worthless company unless you want all your stuff stolen due to ADT not being able to provide a good service of protecting you home and family. ADT you are more then welcome to call me you have the number but you will not like the conversation. I give the same respect you give to me. So you know that it going to be a crappy conversation to match your crappy company service.

  • Danny

    I was told by moving we did not extend our contract. After moving a 2nd time I learned it was renewed without my notice. I signed a waiver of installation but it was changed to a contract magically. We pay for security when in fact we are paying the thieves. Absolutely no integrity about ADT whatsoever. No punishment for the representative who lied either. Probably promoted for a good steal

  • Ethan

    Do not go with ADT. They are the epitome of bait and switch con artists and are not the least bit transparent with their sales, service, or promises.
    After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.
    First off, they will charge you an up front $99 to install, plus charge tax on that, even before you get a technician to conduct the review to set up the system. Then, the promise of equipment – they promise “pre-wired” door and window sensors, however this only actually applies if you have an existing security system and all sensors are wireless anyway, so really they offer 7 wireless sensors ($129 per additional sensor). They will bait you on by saying “a manager is on and will work with you to approve this” – don’t believe it, as you’ll never hear from that manager ever again, even when you have his/her manager id number.
    Then there’s the monitoring service – they offer $27.99/mo but that’s only if you have a land phone line in your home. Including the warranty on the equipment that is supposed to be $36.99, but again they claim it’s only if you have a land line. I know others who have the service without a land line paying $36.99 no problem, yet ADT claims they don’t do that. Total garbage and lies. So now the monthly monitoring fee is up to $48.99 for wireless. However if you speak with their customer service, they will bring that down to $44.99/month and offer $300 in gift cards to make up the difference between the $48.99 and the $36.99 as promised. It’s all such a set up.
    The next lie is the $100 gifts cards. They offered:
    – $100 to offset the installation (which installation cost $104.94 with tax so there’s lie number 1)
    – $300 to offset the $48.99 to $36.99 monthly monitoring service (as mentioned above)
    – $100 referral for the person who referred us
    Here’s where the lies come in – they charge you $4.95 per card in “shipping and handling fees” as they say it’s for the tracking to make sure it arrives properly. Furthermore, they reneged on the referral card as they said I had reached the maximum of $400 in gift cards. Lies, lies, and more lies.
    DO NOT USE ADT to protect your home. There are better services out there who will be transparent from the start. I’m beyond disappointed in ADT – for a company that has been around as long as they have you would think they would want to keep a good name rather than tarnish it. Oh well. When my contract is up in 3 years, I’ll be promptly cancelling and there will likely be better solutions on the market.

  • cvanriley

    I typically prefer to expend efforts on positive reviews, but after such a bad experience with ADT, I feel an obligation to share my experience with anyone who might be considering a home security system.

    We originally used ADT in a former home, and eventually switched to a different provider after a false alarm occurred while we were out of the country. Upon our return, ADT technicians were never able to determine the root cause of the issue. The new provider that we used wasn’t perfect either, but I felt that their customer service and the technology were far better than our collective experience with ADT.

    Last year, we relocated to a new home and decided to give ADT another chance since the prior homeowner had used ADT and there was some existing equipment that we hoped to re-use. In addition to the existing equipment (sensors, etc) that we re-used, we opted to add internal and external cameras, in addition to the garage door automation feature. Shortly after installation, we encountered a few issues which, individually, weren’t a big deal and could have been shaken off if they were the only issues. We also realized that the technology was cumbersome and NOT user-friendly. For example, the internal and external cameras are on different systems and need to be accessed using two different apps. We had trouble with the app for the external cameras, and when asking if there was a way to access the cameras via an internet browser on a computer, we were informed that the app was the only means for viewing. When inquiring as to how we could view the external camera activity if the app wasn’t working, they indicated that we should hook up a monitor to the DVR system (the equipment that powers the external cameras). When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity. Additionally, this solution doesn’t solve the problem if we are attempting to view the external camera activity from a remote location. I recognize that integrating this type of technology is complicated, but the other security system provider that we had previously used was able to combine all cameras into one system which could be viewed either via app or internet browser.

    Again, all of the issues that we encountered in the first few months were frustrating, but taken individually (or even collectively), these issues wouldn’t necessarily compel me to persuade consumers to NOT use ADT since most of the technicians and customer service agents which whom I interacted generally appeared to have good intentions to help customers and to provide good customer service.

    It was the most recent technical problem that convinced me that using ADT was a big mistake. When we installed our system, we added a new feature to automate the garage doors (this was brand new and NOT using any of the old equipment left by the prior homeowners). After about 3 months, one of the garage doors went “offline” and couldn’t be reset. The technician that was sent out replaced the associated equipment, and iit started working again. A few weeks later, the second garage door went offline and couldn’t be reset. This time, the technician that was sent out informed me that my garage door opener brand is incompatible with ADT equipment and will continue to short circuit and burn out as a result. There was no recommended fix for this problem, and that ADT only learned of this issue about a year ago. However, this equipment had been installed only a 3 or 4 months prior, so I do not understand why ADT would have allowed this installation if they knew about this issue. Nobody has been able to explain why they moved forward with the installation, so my conclusion is that it resulted from ADT’s inability to communicate with their sales force and technicians (keep in mind that the technician that came out to service garage door #1 wasn’t aware of this situation, while the technician that serviced garage door #2 DID know).

    After many hours spent trying to contact the right people within ADT to solve this problem, one of the customer service supervisors provided me with a statement credit and indicated that the manager at the local ADT office advised me to purchase a particular type of garage door opener (at my own expense), which should then work with ADT equipment. When I attempted to directly contact this local office manager in order to determine the exact equipment model to purchase, I left three voicemails, none of which were returned. I exchanged an email with someone at ADT (corporate, presumably) about the frustrating situation, but when I inquired about HOW to get the local office manager to call me back, she also stopped responding (I tried sending the email twice). When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation, that call also went unreturned.

    At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.

  • Frank Wakelin

    Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.

    This would not be an issue if the reset time wasn’t so RIDICULOUS; 5 minutes!?! This might be acceptable for a cheap stand-alone camera, but ADT is supposed to be a SECURITY vendor. Its widely known any time you see a camera and an ADT logo on the house, you just need to toss something in front of the camera, and then come back 30 seconds later. You now have 4:30s to do whatever you want, and if that’s not enough time, just repeat the same process. How embarrassing to say the least.

  • Alberto A.

    Though ADT Alarm may make most of their customers happy, they did
    not do so with this 1. I continue to pay for a system that does not
    work. And I continue to get the runaround to get it fixed. My advice: Be
    aware and shop around. And stay away from contracts. I’m stuck for 2

  • Leslie

    When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account. When I contacted the company, they advised that they owed me $424.23, and that they would reimburse. That was EIGHT years ago, and I haven’t gotten a cent. I’ve contacted the company numerous times, and they give me different stories each time. They’ll tell me that they sent the money to Illinois unclaimed funds- which they hadn’t, I checked. Recently, I spoke with a representative of ADT, followed up by a manager. The rep stated that she has numerous notes showing my attempts to get MY money back. The manager basically said that I was owed the money, and after a brief hold, advised that they owed me nothing. It’s been 8 years!! I think I’ve been more than accommodating. I’ve also kept notes, recording dates, times, names, and the info discussed. ADT you’re the theif that I need protection from.

  • Angela Engel

    ADT is the worst purchasing experience I’ve ever had. I
    contacted the company after an intruder vandalized my mother’s home. She had passed
    away and the home was vacant, newly listed on the market. The intruder(s)
    returned the following evening and attempted to make entry again. So when I
    called ADT on a Thursday I expressed that in order to sign the contract I would
    need assurance that installation could be done within a few days. The original
    Customer Care Manager promised me it would be done the next day. It wasn’t until
    after three hours on the phone all day Friday that another Manager scheduled
    installation for Sat. In the late evening before the apt. I received a
    voicemail that the branch manager had cancelled the appointment. The third
    appointment was scheduled for the following Tues. I explained how I was
    reluctant to schedule a third time since it was a four hour commute time and I
    had to reschedule several meetings. That Monday, with no explanation, the
    branch manager again cancelled the install. ADT has three major problems that
    potential buyers should be aware of:

    There is no accountability in the company structure.
    When I asked to speak to someone at the top of the organization chart, they
    could never identify anyone and I was not allowed to speak to a supervisor.
    When I asked to log a company complaint, they told me they can’t even make
    outgoing calls. When I finally did receive a phone call after cancelling the
    contract, the number I was given, went directly to voice mail. I tried that
    person five times!

    There is poor coordination between the sales
    office and installation branches. Customer care Manager’s are great at saying
    all of the right things: “I’m working for a solution for you. Your safety is my
    number one priority. I’ll make sure and get this taken care of.” The reality is
    that the sales office can make the promises but the branch offices operate
    independently and don’t have to adhere to any of the commitments made by the
    sales representatives.

    Throughout the seven days of trying to get the
    installation scheduled, I had to speak to a half dozen managers, and most of
    that time was spent on hold. ADT should assign one customer care manager to
    each case and they should be able to follow up until the problem is resolved.
    One manager would communicate something and the next representative would have
    to apologize for me being “misinformed.”

    To add insult to injury, ADT tried to blame
    me for the cancellations. I spoke to eight customer care managers and was on
    the phone for more than 5.5 hours over the course of four days trying to get
    installer scheduled. The branch officer would cancel the install even after I
    received the automated confirmation calls. When I asked to speak directly to the
    branch officers, I was told, “They can’t speak directly to customers.” So after
    three cancelled installations, I jumped ship. In the end we purchased a $100
    motion sensor activated home security system that connects to our phone line
    and calls when there is an attempted break in. We installed it ourselves. I
    would have preferred ADT but if they weren’t responsive to me, I can’t imagine
    how they would respond in the case of an intruder. Buyers beware, I’ve never
    dealt with such a frustrating company.

  • Janet Easter

    I was looking for a security system online and immediately ADT contacted me. I set up for a “consultation” and he would go over everything that day. They wanted a credit card for first payment and I verified with the person I spoke with that my card would not be charged as I didn’t have the money in my account. He said my card would not be charged until I signed up for the system. They charged $106.56 to my card, causing me to pay several overdraft charges. I called and cancelled the “consultation” and they said they would return my money. Two days later the money hadn’t been credit to my account, I called and was told it takes up to 7 days to return. Really why? I haven’t even signed up! If i do go with a security system it will not be this company. Trusting security to a dishonest company doesn’t make sense. Do not deal with this company

  • Martin Kneblewski

    Absolute garbage experience.

    From the start, ADT mixed up our contact info and made my wife the main contact, when we CLEARLY wrote my name in that section of the application.
    Sales rep promised to contact us within 30 days of initial hook up of services and equipment, with an offer for an additional camera. He never contacted us. When I called him – he said he’s waiting for a promotional deal for me. That never happened.

    THEN – we sold our home with approximately 1.5 years remaining on a 3 yr term.

    I called ADT to ask if we can transfer the remainder of the contract to the new home owners. They told me that yes, we could. We just had to write a letter requesting the transfer of contract to the new home owner and that we and the new owner were to sign and date the letter. We were given an email address to which we were to send the signed letter. We did this.
    Within 2 weeks we received a reply by email stating that this is NOT and option and that we are to call a representative. So we called a rep, who said it shouldn’t be an issue because the contract if bound to the equipment and the house it’s installed at, but that the new house owner would have to re-sign a 3 yr contract.
    The new home owner declined, because this wasn’t the agreement.

    ADT has since sent me an invoice for over $800 for cancellation fees. When I called to dispute, the ADT representative was immediately defensive and rude, and told me that’s not their policy. However, I argued stating that I was instructed differently, and that instruction was made by and ADT REPRESENTATIVE!.

    The rep then checked the date and phone transcript and confirmed that i was told the information that I CLAIMED I WAS TOLD, and that the rep I spoke to back then SHOULDN’T have said that. After much back and forth, he began to sympathize with me and agreed that I was misguided. He put me on hold to go discuss cancellation of the invoice and putting this behind us, with his manager.

    After almost 10 minutes on hold, he came back on the line, rude again, and basically went back on all that was just said stating that we had gone past 60 days without re-signing a contract and regardless of anything I was told, I’m liable to pay the $800.

    This company is garbage. Their service and fees are crap. Their people are obviously poorly trained and have no regard for their clients. They could care less about anyone, and sweep their mistakes under the rug by throwing their policy at you – regardless whether or not you’re aware or have been informed of them!

    There are many other options for security monitoring providers. Do yourself a life’s favour and stay away from ADT and their bullshit.

  • kat_scratch

    I paid over $6,000 for what they installed plus $58.00 a month to watch over it but I don’t feel I have good security as there are people in my basement with a child and police don’t do anything other than just walk around! I wasn’t told how much this would cost and tried to cancel everything but was told I can’t do that so I’m stuck and I’m not happy at all!!!!

  • Brian Nunes

    I use ADT for work. thought I might use it for the house so emailed for a quote. Within 2 minutes I was called,
    and passed to 3 different people to up sell me. understanding it is their job, being passed from person to person trying to convince me to sign right then was a big turn off. I ended up hanging up .

    Very poor salesmanship………..

  • Mark Piner

    Not happy at all with this company. Buyer be aware. If your thinking of getting this service don’t! Their adds are misleading and in some cases complete lies. Their 6 month guarantee is very misleading. I was told that I was getting a system that could do everything I wanted it to do after a detailed description of what I wanted. Now nearly 6 months later it still doesn’t do what they said it would. When I asked about the guarantee I was told I didnt qualify. I was told I would have to pay an early termination fee and would not get any money back inspite of the add. Been on the phone for over two hours being transferred from one person to another and still no fix, and that was just tonight. Their sale team do not know what they are selling and their tech support is no help. They just pass the buck to the next person with no one really helping to solve the problem. I will be starting a web page dedicated to explaining my issues and will be looking into a lawsuit if needed to resolve issues. I will post the website when it is up. I encourage others to leave their comments and experiences they have had with this company. It’s sad that companies don’t stand behind what they sell any more. When their sales people out right lie to get a sale and then your told to suck it up your out of luck, it kind of pisses you off.

  • David Finkelstein

    Menachim missed 3 doors during the installation and they had to come back after I called them about it. I didn’t get any signs until the 3rd visit from the installation people and only because I asked. Instead of telling me I wasn’t entitled to a key fob, they made me drive home from work to meet with me to tell me what they could have told me on the phone. When I complained about this, Menachim said “Well I had to drive from North Port”. ALL THE MORE REASON TO TELL ME ON THE PHONE. Geez. These people did a terrible job installing the system and they just about drove us crazy trying to get it straightened out. I only got 1 sign and I still need one for the backyard. They also owe me stickers for the windows. They gave us none. There are a whole lot of alarm companies out there. Try a different one. These guys might send Manakim to do the installation and he might miss wiring a few doors, forget your signs and stickers and make you drive home from work just to tell you something they could have said on the phone.

  • Staci Warde Somedays

    This is definitely not worth all the money you will be paying in the long run. They make it impossible to cancel and if they do they will charge you over $500 in cancellation fees. The prices tend to change and the technicians do very rushed work and repeatedly kept coming on to me. He even asked me on a date before he left even though i made it very clear i wasn’t interested in him. Trust me get a nest or a self monitored system and save THOUSANDS!! Nothing about this company is customer friendly. I am moving during the corona virus and i explained that i just lost my job and needed to cancel my service. The agent immediately went into a sales pitch. I stopped him and explained that again i cannot afford a upgrade just to move. He said since my service isn’t over till May I would have to pay a $500 cancellation fee or upgrade my system at the new house for $78 a month but i would have to extend my contract which in turn would cost me $926!!! Help me make this make sense!!! I am moving, i no longer require the service which ends in May but somehow if i don’t pay the whole cancellation fee i must extend and incur more charges giving them my money for free. DEFINITELY DO NOT GET ADT!!

  • Brandee Williams Lara

    Not worth the money. The phone app doesn’t work for CCTV playback. The indoor cams don’t have audio. Yeah, I need to go elsewhere…just not sure where. I feel like I wasted SO much money… 🙁

  • Hazel Kahl

    Didn’t know what Armorax’s system was before, but good thing I came here to the comments section. I placed an order for their Link Interactive alarm yesterday, 36 month contract with the 0 down option. Like others have mentioned, Armorax is now pushing a Link system. I got the Qolsys 7 inch touchscreen, and the Interactive monitoring plan. It includes the app and it costs way less than other systems I’ve been seeing online.