All CenturyLink internet plans now have unlimited data, but you could end up with bumbling DSL download speeds.
CenturyLink Internet Review 2023
CenturyLink offers two internet plans, one DSL option, and one fiber option. The long and short of our CenturyLink review is that the fiber internet plan offers excellent value, whereas the DSL option leaves a lot to be desired. If you’re deciding between the two options, allow us to make your life easier and strongly recommend choosing the CenturyLink Fiber Gigabit plan over the Simply Unlimited plan.
If you want to dive deeper into plans, pricing, data caps, and equipment costs, then this CenturyLink internet plans review is for you.
|Simply Unlimited Internet 100 Mbps||$50/mo.*||Up to 100 Mbps||DSL||View Plans|
|CenturyLink Fiber Gigabit||$65/mo.†||Up to 940 Mbps||Fiber||View Plan|
CenturyLink prices and plans
CenturyLink keeps it simple and only offers two internet plans, one DSL plan, and one fiber plan. Our turn to keep it simple: If you can get the CenturyLink Fiber Gigabit in your area, you should absolutely choose that plan over the Simply Unlimited Internet 100 Mbps plan. Fiber internet, unfortunately, isn’t as widely available as DSL internet, so consider yourself lucky if the Fiber Gigabit shows up as an option in your area. Speaking of which, you can enter your ZIP code below to see if you can get the CenturyLink fiber plan in your area:
Now that you know your internet plan options, let’s take a closer look at both plans. There’s a few things to shout out that apply to both internet plans, namely the inclusion of unlimited data caps. Feel free to download and install all the games you want and stream a movie every night because you’ll never run out of data with either CenturyLink plan.
|Simply Unlimited Internet 100 Mbps||$50/mo.*||Up to 100 Mbps||Unlimited||View Plans|
|CenturyLink Fiber Gigabit||$65/mo.†||Up to 940 Mbps||Unlimited||View Plan|
Simply Unlimited Internet 100 Mbps
CenturyLink’s Simply Unlimited plan costs you $50 a month and gives you download speeds up to 100 Mbps, which means that the best-case scenario still doesn’t even come close to fiber speeds. You can still make the Simply Unlimited plan work if you’ve only got one or two people in your household and neither of you are big online gamers. Honestly, if CenturyLink’s DSL plan is your only option, we’d recommend trying a 5G home internet service instead. For example, you can get up to ~250 Mbps with T-Mobile 5G home internet for the same price you’d pay for the CenturyLink Simply Unlimited plan.
CenturyLink Fiber Gigabit
If you can get CenturyLink’s fiber internet plan in your house, then this won’t be a hard decision at all. The CenturyLink Fiber Gigabit plan gets you speeds up to 940 Mbps, which means you (and the entire household) can stream, game, and scroll TikTok without latency issues. What’s wild is that the service only costs $75 a month, only $25 more than what you’d pay with the DSL option. Fiber internet is just so much more efficient than DSL internet that you can basically 10x the performance without having to pay 10x the price.
CenturyLink’s fiber plan compares super favorable with other fiber internet providers out there as well. You’ll pay less for fiber speeds with CenturyLink than you will with just about any other internet provider out there.
|CenturyLink Internet||$50-$65‡||100-940 Mbps||DSL/Fiber||View Plans|
|Frontier Fiber Internet||$49.99-$154.99^||500-5000 Mbps||Fiber||View Plans|
|AT&T Fiber||$55-$250°||300-5000 Mbps||Fiber||View Plans|
|Cox Internet||$9.95-$149.99**||100-2000 Mbps||Cable||View Plans|
|Xfinity Internet||$19.99-$70††||75-1200 Mbps||Cable/Fiber||View Plans|
No price hikes, no contracts
Trust me, I’ve researched every major internet provider in the country, and CenturyLink not implementing price hikes is a major anomaly. As opposed to an ISP like XTREAM by Mediacom, the price you pay for your CenturyLink internet on day one will be the same price you pay five years later. Most ISPs give users a “discounted” rate for the first year of service and then hike the price up after your first year of service–not something you need to worry about with CenturyLink.
Since your price won’t fluctuate, you won’t have to sign a contract for your CenturyLink service either. For example, if you’ve been using CenturyLink’s DSL internet plan, you can easily cancel your service and switch to 5G mobile internet if it ends up being the better option.
CenturyLink equipment fees
More good news for CenturyLink fiber customers: you don’t have to pay for a modem, you’ll get it for free with your service, and you also get installation for free as well. Some more bad news for CenturyLink DSL customers: you’ll either need to rent a modem from CenturyLink for $15 a month, or pay $200 outright to own the modem. Our advice is to stick with renting the modem until you can get a better internet connection than DSL.
Where can you get CenturyLink internet?
Currently, CenturyLink offers internet service in 16 different states, including Washington, Oregon, Colorado, Minnesota, and North Carolina, among others. Unfortunately, those in states like California and New York can’t get CenturyLink internet.
In the internet availability map above, states in dark blue have more CenturyLink internet coverage, while states in light blue have less coverage. And states in gray have no CenturyLink internet coverage.
As for the CenturyLink Fiber Internet plan, so far it’s available in 19 cities in the United States, but the list is likely to continue growing. Here’s the 19 cities with CenturyLink fiber coverage:
- Phoenix, Arizona
- Tucson, Arizona
- Boulder, Colorado
- Denver, Colorado
- Fort Myers/Cape Coral, Florida
- Ocala/The Villages, Florida
- Orlando, Florida
- Idaho Falls/Pocatello, Idaho
- Minneapolis/St. Paul, Minnesota
- Columbia/Jefferson City, Missouri
- Springfield, Missouri
- Omaha, Nebraska
- Las Vegas, Nevada
- Portland, Oregon
- Salt Lake City, Utah
- Seattle-Tacoma, Washington
- Spokane, Washington
- La Crosse, Wisconsin
- Platteville, Wisconsin
CenturyLink customer service
CenturyLink subscribers say its customer service is a headache, but then again, that’s the case with most internet services. We wish internet providers would level up their customer service efforts. This goes for pretty much every ISP out there, not just CenturyLink.
One customer, Candice, told us her CenturyLink technician never showed up on the day her installation was scheduled.
She called customer service and CenturyLink ended up telling her that someone canceled her appointment. Candice finally managed to get her installation date rescheduled, but only after she talked to multiple people. Even then, her family didn’t have internet for six days.
Installation issues like this can be a real pain, just like outages and slow internet speeds. If your internet is on the fritz, check out our guide on what to do if your CenturyLink internet isn’t working. Or, if you end up having to call, take a quick look at these customer service tips to make your experience at least a teensy bit better.
- CenturyLink customer service phone number: 800-871-9244
- CenturyLink live chat link
Recap: Is CenturyLink a good internet provider?
CenturyLink simplifies things by only offering two internet plans: one DSL plan, and one fiber plan. If you have the choice between the two, definitely choose the fiber option.
CenturyLink’s fiber internet plan gives customers near-gigabit speeds at a cheaper-than-average price. CenturyLink’s DSL option maxes out at 100 Mbps and will still cost you $50 a month. If the DSL option is your only option with CenturyLink, we recommend going with a different ISP.
CenturyLink Review: Methodology
In reviewing CenturyLink internet, we employed a systematic approach that evaluated critical factors, including price, data speeds, data caps, price increases after introductory pricing, and regional availability. Our methodology used the following steps:
We began by gathering data on CenturyLink internet plans from official CenturyLink sources, including their website and customer service representatives. We also accessed third-party sources, such as online forums and social media (like Reddit), to gain insights from real customers' experiences. This allowed us to collect a wide range of data points and ensure the accuracy of our findings.
In evaluating CenturyLink’s internet plans, we analyzed its pricing structures, including introductory offers, regular rates, and any additional fees or price hikes. Our goal was to compare the overall value offered by each plan, considering both cost-effectiveness and the features included.
Speed and Data Cap Assessment
Whenever possible, we conduct internet speed tests to measure actual performance. We also examined any data caps or limitations imposed by each plan, assessing how they could impact users' online activities. Plans offering higher data speeds and data caps are recommended.
Price Increases and Contract Terms
To understand the potential long-term costs of subscribing to CenturyLink internet service, we scrutinized any price increases after the introductory period. Additionally, we examined the terms and conditions of service contracts to make sure users don’t get fined if they decide to cancel and switch internet service providers.
As CenturyLink’s service is regionally available, we considered the geographical coverage of CenturyLink internet plans. In this case, CenturyLink covers 19 states with internet coverage.
Depending on which download speed you can get, CenturyLink should be okay for streaming. The DSL plan with 100 Mbps data speeds plans should be fine even for a household of two to three people, while its Fiber Internet option has more than enough speed for larger families supporting multiple streams at a time.
CenturyLink’s download speed isn’t the most reliable—it scored 28th out of 38 different internet providers in our analysis of the fastest ISPs.
But if you prefer to save money over getting the fastest speeds available, CenturyLink is still an excellent choice thanks to its low monthly prices.