CenturyLink Internet Review

Horrible. I contacted Centurylink to switch from Time Warner because they had to new prism coming out. I emailed with a lady back and forth. Multiple times I was told I would not receive an activation fee and/ or transfer fee. On my first bill I was charged a $300 activation fee. I contacted the management and they apologized for the confusion, I also showed them emails where the lady told me I would not be charged an activation fee. They said there was nothing they could do however they will make sure that the lady gets in trouble. So I set up a payment plan with someone, however they continued to charge me late fees since my bill wasn’t paid in full. Lastly upon moving I disconnected my services and they told me I would receive a bill for my remaining balance. Well guess what I didn’t instead they back dated my last bill to 11/30 and put it as past due, even though I already paid my 12/1 because thats when my last bill was due, so now I owe a late fee. This is a horrible company and the services are not even that great. They took an unnecessary amount of money from us and didn’t care one bit.

One of the worse Companies and customer service department i have ever delt… 2 separate days over 4 hrs on the phone. Over 20 different individual’s I spoke too and each time a had to explain my story, and I was a new customer. Technician never showed up first off to install service, so they decided to send the modem via usps. Still no service hooked up… never came out. I have more than 2 hrs recorded on my phone and my goal is to make a YouTube video to show the ignorance and plan lack of professionalism especially to a new customer

Customer service don’t know what they doing. All they can do is keep you on hold find you another customer service and ask you account information again and keep you hold again ask account information again and again. When the finally figure the DSL is down. They said will sent tech out he next day. So I guess we can’t run our business for people with credit card.

Was just told Technician/Repairman was in my area on his way. Was scheduled for Monday… didn’t show. Then they said Wednesday. Stayed on phone with a rep for over 25 mins. saying he was on his way. Nope! How can they get away with expecting you to pay your bill when you go DAYS without service?!?!?

The only good thing about our 3 years experience with CenturyLink is their staff at the Henderson, NV store. His name is Zeti. Zeti has a great customer relationship. He patiently answers your questions and provides the best recommendation for your internet needs.
The rest of it sucks, customer supports are inexperienced, don’t know how to solve issues. Our internet is down most of the time and yet they don’t give you any credit for lost time.
They keep changing the fees without giving you any notice. Unfortunately, CenturyUNLInk is the only option we have in our area.

Don’t do it! Don’t sell your soul over a piece of s*** service. Nothing but problems. First our modem was to be shipped to our house. One month later… they keep saying it’s coming… well guess what after waiting to speak to manager for 45mins we find out they had us set up for pick up at one of their stores. My husband goes to pick it up… guess what they are out of stock… He has to drive 30mins to their other store to get one. Then surprise when the bill comes in it’s $39.99 what happened to the $29.99 that was promised? Then when we need a tech guy to come out they setup a date. Note I took the day off to wait around for this idiot that never showed. My husband again calls and they reschedule. I again took the day off and again no idiot showed. Finally for the last time my husband called and spoke to a manager and for the final time the idiot finally showed. After our contract was finally up I called and cancelled. Lord behold I am still getting billed. Don’t sign up for auto pay unless you want them continuously billing you. Not only is their service s***** but note the internet is slow and lags and cuts in and out. Not worth it. Go with Comcast better price better internet service.

PRISM & CENTURY LINK SUCKS!!!!!!!

The service is horrible. It was a 3-day process to get an actual technician to our house.

On Friday, they claimed they couldn’t get in. (Our community is not gated.) The following Monday, they claimed to have shown up. (There was no vehicle on any of the surveillance cameras.) I hate a liar. I hate even more a company that lies and takes one’s money for services not rendered.

To go through a complaint process or to speak with a supervisor does nothing more than waste one’s time. There was no resolution other than, “Do you want to be scheduled for another appointment, or not?” What professionals.

Being part of my company’s relocation team, I WILL ALWAYS provide a heads up to people new to the area. STAY AWAY FROM CENTURY LINK & PRISM!!!

Why do you need a computer to hook up your modem I only needed the internet to get Hulu Netflix etc on my roku I don’t have a computer so I can’t even hook it up

Ok, here we go. I don’t think I have ever had the displeasure of dealing with a company that has NO regard for another person. I find the customer service agents very rude and un-personable each and every time I call. You can never speak to a supervisor only “escalation”…
If you have the opportunity to choose another internet provider, I strenuously encourage you to do so!
My service was interrupted for nonpayment. I made a payment on the automated system after hours but realized I put in a wrong account number as they had it under a very old phone number and I could not remember that number. I called the 800 number the following day to inform them I had accidentally entered my acct # incorrectly and paid money on another account. I was told that they could not find that account but if I see it come out of my bank I should call them back. I then preceded to pay my past due amount with the agent on the phone to get my service reinstated. After giving her my card number I asked her what amount would be charged. She told me she processed it for the full amount. I said “no, I only wanted to pay the past due amount”. She then stated she would PUT in to cancel it and we proceeded to have the payment put in for the correct amount…(never once did she say this amount has already been taken from your bank account and there would need to be a credit done) I checked my bank account the following day and to my surprise 3 transactions for over $400.00 was deducted from my bank account paid to “Century Link” leaving me in a financial bind! I immediately called Century Link back, was transferred without notifying me I would be transferred, was hung up on… before being told I would receive a “CREDIT” to my Century Link account. I did not want a credit as I had no funds to live off of for the next 2 weeks. They informed me the “credit” would take 5 days. So, since I was not receiving the immediate satisfaction I was needing at the time I contacted my bank to dispute the “extra” 2 charges paid in error. I was given my money back within 2 business days by my bank. About 7 days later I went home to no internet/cable service as I made the mistake of bundling…I again contacted Century Link to be told it was interrupted because of a returned check?! Really! Are you kidding me??!! When I asked how much it would be to get out of my contract early for the internet portion I was told it could be up to an 80.00 charge to break my contract (2 months left by the way. Please make a note I was told later they have a 200.00 max that they can charge for early termination whether you have 6 months left or 11…take into consideration, this information did come from someone at Century link so it may or may not be the truth!) This company put me in a bind and their customer service agents acted as if I did something personal to them… The only possible way they could have 3 ½ stars is if they are getting on posting their own reviews because this is a horrible company since they have not put anything in place to prohibit their agents type of attitude/behavior. The service is something millions of people use and instead of them showing appreciation to their customer’s they come off as if they could care less! Please proceed with this company using extreme caution!

Terrible customer service. I believe that they discretely lack in communication when it comes to being in a contract. I was never told when I signed up for the service that I would be in a contract so when I called to cancel was told there would be a $200 cancellation fee. I was told that I agreed to the contract because they have sent on every bill that I was in month what ever in a paragraph at the bottom of the bill. Needless to say I now have internet service with two different companies. Centurylink is terrible been a customer since before 2004, after 6 more months never again. I would
not sign up for Centurylink internet.

Wish I had been getting a paper bill. Long story short at the end of my contract they about x3 my internet rate and no recourse. Billed me for late fee’s I shouldn’t owe.. If class action suit comes up I’m in.. Best wishes..!

Worst customer service ever! They lie, make false promises and don’t care about retaining their customers! I will never get any product they offer ever again

Do not do business with centurylink! Had no idea how bad I was being ripped off until I started shopping around, i called centurylink to find out how fast my so called “high speed internet” was and they told me 20mbps. And they are charging me 80.00/month for, nothing else just internet… Okay? Not very tech savvy which they take full advantage of! Call Vivint wireless they explain everything to me, they charge 50.00/month and give me 50 mbps. So I call centurylink and tell them I want to cancel, now after paying them 80.00 a month for internet they start giving me deals! WTF?!!! SURE! After ripping me off for years we will give you a deal on our what they call “high speed internet” that p issed me off!!! I finally got them to cancel and wanted my services terminated on Saturdays 3 days later, the day vivint wireless came to install centurystink said they would and terminated services that day! Not 3 days later on Saturday like they said they would Do! So I’m out 3 days without internet! Running up my data plan on my phone! Then the crooked sons of bitches sends me a bill for the full month!!! I will not do business for a company who takes advantage of people like that and i will talk EVERY PERSON I see that has it or mentions it the name out of any business centurystink has to offer! DO NOT DO BUISNESS WITH THEM NO MATTER HOW GOOD THEY MAKE IT SOUND!

FRAUDULENT.

THERE IS NO HIGH SPEED INTERNET SERVICE ANYWHERE IN THE STATE OF FLORIDA BECAUSE CENTURYLINK DOES NOT HAVE THE MONEY TO UPGRADE TO DIGITAL LINES. UNLESS YOU ARE RICH AND CAN PAY TO HAVE THE LINES INSTALLED FORGET IT.

I haven’t even been able to sign up with CenturyLink yet, as I rented an apartment in a very new complex in Highlands Ranch. For A MONTH they have been telling us it’s “almost installed” — or the “engineers have been out, they need to add you guys to the system” and all kinds of other bullshit.

Now it’s been over a month of no internet because I hate Comcast and they’re my only other choice. I never thought I’d find an even shittier company with worse customer service. At least Comcast sends people out to pretend to fix things. CenturyLink simply lies and at EVERY chance (every time I talked to someone they just BS you):

1. A month ago, an agent told me I had to give THEM all of my county/town/area information (certain phrases they used were ridiculous — I’m certain they’re stupid AF and were reading me nonsense, flipping through the BS excuse manual they probably don’t even understand).

2. Two days later, I talk to the “account representative” for our complex, who promises service will begin in a week, even though all the hardware had been pre-installed.

3. Three days later, I am told by the same woman that engineers are “due to come out to your complex and install the hardware needed — then it’s up to you to go to centurylink.com/ON, and everything will work.”

4. A week later, I call again because my apartment complex is STILL not registered (repeat this step 50295874 times).

5. Last week, the representative now blames it on the holiday (yep, since we’ve been having Thanksgiving CONTINUOUSLY since the end of October) and tells me that DEFINITELY BY MONDAY “the permits will be ‘trickling in’ and you’ll be able to use centurylink.com/ON — keep checking through the day!”

6. Today, I attempted contact TWICE — once in the morning and once just a few minutes ago (via chat). Both representatives were unhelpful. The one promised to call back with an answer for me and never returned my call as she promised. Absolutely disgusted with this company. How hard do I have to try to have you take my money for internet services?

I CANNOT believe I’m saying this, but Century Link makes Comcast look like all-stars, and I generally HATE Comcast from years of service in NJ with them. Looks like I have to stick with them. I never thought another company could be so many leagues WORSE than Comcast.

SUCH a bullshit company. SUCH terrible customer service. Hey CL, get your HEADS OUT OF YOUR ASSHOLES AND LEARN YOUR JOBS!

I’m totally disgusted. I have had centurylink since they first started in my rural area. We have a plan that is supposed to be 3.0. I am lucky to receive half of that. The internet is so slow, my desktop will not work longer than about 20 minutes (if I’m lucky). I have contacted them. But all they tell me is, i am in an exhaust area. I’m at the end of their line. So when more people are on it (the service line that i am attached to) the slower it goes. They have given me some good credits. But, if it won’t run my desktop, what good is it? The only reason i still have them, is because, there is no one else that i can get. I am about ready to call them and ask if they want to buy my desktop. Don’t waste your money. Especially if you live in a rural area.

Century Link is terrible both in service 1.5 mbs if you are lucky & reps lie about cost all the time. Worst company to deal with!

Absolutely the worst company in the world, everyone start your own business! Because all you have to do is be 25% good and you will blow century link out of the water. Four hours on the phone, do you have to wait two weeks, because they screwed up. Cannot say enough bad about Centry link. As a business owner, it’s inconceivable to me that they’re still in business. Absolutely no one cares in customer service or technical support. As a phone company you would think the connection would always be clear, people hanging up on you because you cannot understand a word they are saying. Cannot say enough bad about this terrible terrible company.

They lied to me!!! We’ve been with Centurylink for 7 years. No problems ever until we moved. I was excited because Centurylink had services in the area we were moving to. I set up to move our accounts with a customer service rep. Come to find out that he “canceled” our account and I incurred at $200 cancellation fee. I thought I “moved” our services to another state not canceled it!!! Well they reimbursed us that after I called and complained. Then a month later, I found I have another charge for $107!! Come to find out that I have to return the router. The customer service rep would not waive that “fee”. Even though I’ve been a loyal customer for 7 years. DON’T USE Centurylink. Now I’m stuck in a contract for 2 years. Cox is the way to go.

I have not had any problems with my bill just that they dont communicate. They claim i had 4 chargebacks so they blocked me from paying by check. I am NOT paying the 4.00 fee for cc usage. So I called and finally complained spoke to a supervisor and she acted like she could have cared less. They have alwasy been good to me but they cant figure anything out. Was told I have the check block on my account for chargebacks back from June July August and September. But I was never charged a fee from my bank. Nor did I receive any letters, emails or even a phone call. So I sent in a check in November and they accepted that but January payment is being sent back? Really??????? I have called in an complained about why my payment after 4 yrs was not accepted online and no one knows. And all of a sudden they block me? How stupid unfortunately there is no other internet provider in my area. Sucks!!! Communication there isnt..

DON NOT GET THIS SERVICE

I ordered internet more than a week ago. They said they would be here on 1/8 No show no call no email. So I called and then they said they would be here on the 11th. Nothing AGAIN. I called multiple times and was told they would be here on the 12th. No show again no call. I checked today and now they won’t be here until the 26th. Needless to say I canceled and Cable America sucks. It’s better to pay the extra for unlimited date on my phone than deal with this. I know things happen but call, email, text something to keep me updated. I turned my other internet off the day they said they would be here. This company is horrible and when you call corporate they laugh about you when they THINK you are on hold. Very bad business. Today I called and told them to not bother coming out. I am done they can treat us bad because they are the only provider around. Well screw that.

“CenturyLink’s internet speed ranges from 20 Mbps all the way up to 1 Gig” BULLCRAP! At the most, I get 1.45mbs-and I’m paying $45 a month for this

adds claim 40 meg, trucks now carry 1gig signs but i can only get 6 megs yet they charge 45 anyway
and during my earlier promotion they charged extra over rate for upgrading system well what century is the upgrade going to be done

I have been with Century Link for over 3 years and other than the speeds not always being what you really thought you were paying for, I didnt have many issues with them, until I moved. The tech who came out to install the new line was rude and short with me. What’s worse is he broke my hutch that has been in my family for 4 generations! He was leaning behind it to staple the wire to the ceiling (unfinished basement) and he pushed the top half straight onto the floor breaking two panes of glass and one of the doors. When I came into the room after hearing the crash, he just said, “I didn’t know it wasn’t attached.” Not even an apology was offered for what he did until I called him out and he replied with, “I can leave because it doesn’t seem like you want me here.” I responded with, “No, I want you to finish the job and I want the number to your immediate supervisor.” Before he left for good, he gave me a copy of the service order with my account number on it, which was wrong btw because I have my account number memorized, and the case number
I would have to give the insurance company. Dealing with them was a whole other nightmare that took 3 weeks of phone tag and an eventual threat of closing the claim if I didn’t call them back that day 3/9/18. I called back several times that day and left several messages but to no avail. I had to resort to email and that is slowly getting it done. They are the worst and I will be cancelling my account at the end of this month when I will be moving and not bringing them with me!

Nonexistent -poor customer service- misrepresentation-if you have a problem they’ll not do anything about it. The service is horrible. It was a 3-day process to get an actual technician to our house.Get your act together and take care of the customers. No matter what the price is its not worth the money. In the Cottonwood AZ area you are down more than up. Plus overseas support is a problem.

Terrible product, terrible service, terrible customer service. After big promises Our internet service was terrible, super slow and choppy. If we got a call on our land line the internet would reboot and if my kids were playing on line would had to start all over again( needles to say the constant frustration)We called several times and all they would try to do was to sell me a higher speed even when i told them that the readings were that I wasn’t getting even a fifth of what I was already paying. Needless to say, as soon as our contract was up we switched… and that brings to our second part of the problem… we called to close and pay our balance which we did. The next month we got another bill which surprised us but we payed anyway thinking we were being overcharged but not wanting to call and be on hold forever. The next month they sent us a check for a refund because, their words, we were overcharged (nice surprise!) Cashed it. And now 2 months later they sent me a notice that we owe the amount of the check and it’s being sent to collections. WHAT THE $&@&!
Called twice, got “disconnected “, called again after explaining again the whole deal, tells me she can’t help but can transfer me to a supervisor, another 30 minutes of being put on hold and back and forth for her to tell me that they had a computer problem back when that generated credits to several accounts hence they send me the check by mistake and now I have to pay them back. ARE YOU SERIOUS!! you are threatening to send me to collections bcs I cashed a $150 check that you sent me bcs you said you overcharged me and now 4 and 1/2 months after closing my account with you I have to come up with that money to pay you back. She couldn’t help me anymore but I could talk with her supervisor ( how many levels of supervisors do they have??) who was busy and would call me back. Needless to say never did. Today when I called back AGAIN was to no avail, now it’s in the financial departments hands and I could get transfer but probably won’t help me.
I AM DONE WITH THIS COMPANY!!!! But beware!!! Don’t use their services. They suck to say the least and they won’t help you!!! All they do is pass your call around until they wear you down. I hope this helps you stir clear away from century link.

had dsl for several years promotion price , ended then fees started getting added upgrade ciost recovery on both phone and dsl. then adds ran 40 meg service . lie then the ad wet to 45 dollars for 25 megs. and recently trucks have 1 gig on signs found out that is business only . when my 6 meg sevice went to 85 i hut the roof complained. guy in store as well as a tech were string fibre so i got sold the 45 for 25 m .. almost 1 yr lsater fiber on main road and side road but not down to the houses so 6 meg for 45 and centrylink makes mor money

How much was reviews.org paid for this way too positive review? Are you on commission? I have endured the most inept customer service in my life, thanks to CenturyLink. Three no-shows for installation so far. Didn’t think anyone could be worse than Comcast. I mean, their system dropped my call back to the in-line pool three times when customer service reps placed me on hold. And keep in mind, this is a communications company! This is their customer service just for getting you setup and online. How do they stay in business, other than enjoying a near-monopoly with similarly inept Comcast.

I recently canceled my Century Link service. I had been a customer for about 6-7 years. Last July I moved and when I called CenturyLink to move my service, for some reason the agent said she had to close my old account and open a new one. I didn’t understand why, but she said that was my only option. After we had moved in, I was still being billed on my old account as well as my new one, among other fees I incurred for having both accounts. I called and spoke to a Supervisor of some sort. She was really confused as well as to why the agent had set me up with a new account. She took care of my billing issues and sent me a Visa gift card for all the inconvenience.
We recently decided to switch internet providers and close our CenturyLink account. When I called and talked to someone, he told me there would be a $200 cancellation fee because we were still in our two year contract (showing me as a new customer in July 2017, rather than showing that I had been a customer for over 6-7 years). When I explained the situation he said there was nothing he could do to waive the fee. I asked to speak to a Supervisor and was placed on hold for 25 minutes to then be disconnected.
I called back and talked to four different people before being transferred to the finance department.
The man on the phone said that the most I would be charged for “early termination” would be $125 (so, clearly I can see that CenturyLink doesn’t have their story straight) but upon further review, he said I would only be charged $40. At this point I was so annoyed and frustrated that I agreed to pay an early termination fee of $40 even when all of this was an error on CenturyLink’s part anyways. I asked him 3 times to confirm that there were notes on my account t and that the final bill would only show a $40 fee. He confirmed.
Today, I received my final bill. $200 termination fee. I can’t call anyone because it is Saturday and a holiday weekend. The folks on chat told me to contact the finance department (again) next week.
CenturyLink, this is precisely why I have chosen to leave. One agent says one thing and another says something different.
I am upset that I now have to waste more of my time fixing a mistake that even your own employees have admitted was a mistake and have compensated me for as an apology for the inconvenience! Such poor service.

The WORST ISP I have ever dealt with and I have been in IT For 30 years.

I Have spent the last couple hours back and forth with the agents here at century link, i had an appoint scheduled for 5/30/2018 as well as 5/31/2018, both appointments the company NO CALLED NO SHOWED, after contacting the too see why they missed the SECOND appointment they told me they could not get me an available appointment for another week! after missing two appointments the supervisor had no skill to even want me to keep their company, they still wanted to charge the full amount the the move as well. all i was doing was trying to move my internet service to a new home, and they lost me as a loyal customer for years. that is UNBELIEVABLE that a company can put you on the back burner and MISS TWO appointments, and still show no remorse for the next appointment date. DO NOT BUY CENTURY LINK

Yeah they are terrible. Horrible service and DONT SIGN UP FOR AUTO ACCOUNT WITHDRAWL. THEY DO NOT BILL ACCURATELY AND IF A PAYMENT IS NOT PROCESSED THEY CANCEL ALL SERVICES AND YOU NEED TO SET THEM UP FROM SCRATCH. HORRIBLE, -10, >:-0

This is the worst internet service I have ever had! My friend had recommended them to me because it was cheaper than other companies. Now I see why. They got me into a year contract which was just the beginning of all of the problems. When I was trying to set everything up, I called into Century Link to ask for help and I was hung up on THREE TIMES! They were annoyed of me when I talked to them.

I walked in there myself demanding help and they spoke to me like I was a baby to “calm me down.” They were no help, I called them again and they told me to call customer support. I was on the phone with customer support for two and a half hours!! After that, I figured out the problem which wasn’t too hard at all. For the whole year, it has been soo slow. Awful. It can’t even handle two phones on the internet. I wanted to cancel and I had to buyout so I didn’t cancel. But they told them they would give me a thirty dollar visa gift card which I never got. After a whole year of shit I finally am able to cancel. I have talked to three people to cancel, and the last one I asked her to cancel the account on the 27. She confirmed with me that she did it on the 26. She sound so rude, annoyed and sighed alot! I am so sick of this company already! So I asked her “So you cancel it for Friday 27 right?” She was annoyed but said yes. She lied to me just to get me off of the phone.

I am NEVER going back to this stupid, unprofessional company. It is the worst. I have never been treated this way, and am going with Xfinity.

Centurylink customer service is the worst I’ve ever dealt with! I mean straight up horrible! They couldn’t find my order then after a while they found it, ran my credit and said there would be no deposit needed and after setting everything up over the phone (approximately 30 minutes) he transferred me to the department where I would set up an installation time. After the transfer..they couldn’t find my order. Again! Then the guy who was very rude and unprofessional said I would have to place my order all over again and he dinged my credit yet again and this time said I had to pay a deposit. This was after another 20 minutes of going through the order process all over again mind you. Then when I asked to speak to a supervisor about why I was being charged a deposit when the first representative said I didn’t need one after running my credit, the “supervisor “ gets on the phone and says the first rep I spoke with was working for a 3rd party vendor and I would have to pay the deposit. It didn’t matter to this guy that my credit was already approved. Then he became arrogant and rude. They clearly didn’t care that I was told one thing and they were doing another. Very rude, unprepared and incredibly unprofessional. I would be shocked if I actually do receive the “Supposed” $200 visa gift card like they promise. This was by far the worst customer service experience I have ever had in my life. I work in a call Center and I know what is good customer service and what is not.

the worst thing ever trash I got 1000 so trash dont get it cant go on youtube or talk to friends my kids cant do anything trash dont buy

Moved and transferred the service. It’s been a month and after 5 phone calls, still have NOT received a modem. How is this acceptable??? Nothing but empty promises and false hope with this company. DO NOT RECOMMEND. RUN.

This is by far the worst and more unprofessional company I have ever dealt with. I ordered internet back In August, the modem came to the house and a tech was supposed to be here between 12-5. After 5, still no one had showed so I called (took another 30mins to get someone) they told me the tech was at the house and had been there for over an hour. So I went out front and he was parked across the road In his vehicle. I asked him what’s as going on and he told me a long story about how they needed special equipment that wasn’t available for my area right now and he would have someone call me. A week went by and still nothing, so I called them just to be put on hold and transferred 5 different time to be told the department That I needed was now closed and I would need to call back. I asked for a direct line and they told me they didn’t have one and when I called back I could just asked to be transferred. I called back to be put through the run around again. 3 months later and still NO INTERNET! I called back tonight just to be told the service has been disconnected which I then explained it was never connected in the first place and I just kept being put on hold. After my 5th hold and the rep ignoring me and telling me I would have to pay $800 if I didn’t ship the modem back, I asked to speak to a manager. The manager then just told me the only option I have is to go to UPS and ship it back or I would be charged. By far the worst company ever. I absolutely would never recommend this company!