Quantum Fiber Review (2026): Has It Improved Since AT&T Took the Reins?

Quantum Fiber
Quantum Fiber
3.3 out of 5 stars
3.3
Prices
$50-$165
Download Speeds
500-8000 Mbps
Upload Speeds
500-8000 Mbps
Data Cap
Unlimited
Technology Type Name
Fiber
Corey Whelan
Sep 14, 2026
Icon Time To Read3 min read
Icon CheckEdited ByKelly Huh

Quantum Fiber is a high-speed fiber internet provider that’s currently available in parts of 11 states. AT&T acquired Quantum Fiber from Lumen Technologies on February 2, 2026. Quantum Fiber reviews are mixed, but most of the negative comments were published before AT&T’s takeover of the brand.

Data published in the Reviews.org State of Consumer Media Spending Report found that 20% of respondents use fiber internet. Given fiber’s speed and reliability, this is likely to increase, as it becomes more available. For that reason, it’s important for consumers to get a solid understanding of Quantum Fiber’s pros and cons.

Is Quantum Fiber a good choice for you? In my opinion, AT&T’s reliable network, coupled with Quantum Fiber internet’s low cost, non-existent data caps, and 360 WiFi umbrella make this brand a solid option, provided you live in one of their service areas.

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Key takeaways
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Check availability of Quantum Fiber plans in your area.
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Meet the expert
Corey Whelan is a health, science, and consumer tech writer. To determine if Quantum Fiber is a good choice for consumers looking to make a change from cable, she analyzed the pros and cons of their current lineup, and gauged the brand’s attributes, costs, and viability. To make her assessment, she spoke directly to brand representatives. She also reviewed consumer input via sources including the Better Business Bureau, Trust Pilot, and Reddit.
Reviews.org

Overall quality

Quantum Fiber
Quantum Fiber
3.3 out of 5 stars
3.3
Starts at$50/mo

Quantum Fiber delivers reliable, high-speed internet with low latency at competitive prices. No bundling is required, but customers can significantly lower their costs by adding AT&T wireless service to their package, at least for the first year.

Low availability is a downfall of the brand. Despite the size and scope of AT&T’s national network, Quantum Fiber is largely limited to parts of the Midwest, Western, and Southern U.S. The persistence of customer complaints about installation, technical support, and the Quantum Fiber app, are additional negatives to take into account.

Plans and prices

4/5

Quantum Fiber internet plans and prices

Plan
Price
Download speed
Details
Up to 500 Mbps$50/mo. plus tax*Up to 500 Mbps Mbps
Up to 1 Gig $50/mo. plus tax†Up to 940 Mbps Mbps
Up to 2 Gig $70/mo. plus tax‡Up to 2000 Mbps Mbps
Up to 3 Gig $70/mo. plus tax^Up to 3000 Mbps Mbps
Up to 8 Gig $165/mo. plus tax*Up to 8000 Mbps Mbps
* New customers only. Limited availability. Service, speed, and rate in select locations only. Bank account payment required. Taxes and fees apply. Limited availability. Service and rate in select locations only. Offer subj to change. To receive advertised monthly rate, customer must pay by bank account (via ACH payment). If customer changes bank account to a different payment method or Quantum Fiber requires a change to payment method after two failed bank account draws within a twelve-month period, the then-current standard monthly rate will apply.
† $50 Price Offer: Offer: subj to change. New Quantum Fiber customers who sign up for 940/1-GIG speed are eligible to receive a $30/mo discount off the monthly recurring charge ($80mo). Customers who pay and enroll in AutoPay with a bank account will receive an add'l $5/mo discount. If customer changes bank account to a different payment method or Quantum Fiber requires a change to payment method after two failed bank account draws within a twelve-month period, the then-current standard monthly rate will apply.
‡ Price after combined discounts of $30/mo when enrolled in Autopay w/ bank account. Paperless bill required. New customers only. Taxes & fees extra.
^ Price after combined discounts of $35/mo when enrolled in Autopay w/ bank account. Paperless bill required. New customers only. Taxes & fees extra.

Quantum’s current lineup starts at $50 a month for both the 500Mbps plan and the 1 Gig plan. Their 2 Gig and 3 Gig plans are both priced at $70 a month. There’s also an 8 Gig plan that goes for $165 a month.

This price structure struck me as unusual, since users often mention a “Price for Life” promotion. I called Quantum to get a solid handle on their costs, and was told by a very helpful representative that the price of the 1 Gig and 3 Gig plans may go up after a year. He also said there hasn’t been a price increase in all of the many years he’s been employed at Quantum Fiber. Some customers may find this reassuring, but others may prefer a more solid handle on what to expect (I’m in the latter camp).

Even with a price increase, however, you may be ahead of the game with Quantum’s least expensive plans, given that consumers spend, on average, $68 a month for internet.

Plan speeds
Best for:
Up to 500 MbpsModerate to high internet usage
Up to 1 GigHD streaming and casual gaming
Up to 2 GigSmart home connectivity
Up to 3 GigLive-stream gaming and 4K video viewing
Up to 8 GigMassive data sharing and competitive gaming
Speed and reliability

4/5

With a few frustrating hiccups, Quantum Fiber customers largely mention having reliable, fast internet, with few outages and slowdowns.

Their slowest 500Mbps plan still provides enough speeds for simultaneous streaming on multiple devices, and for work-at-home tasks like video calls, and file uploads.

At 8 Gig, their fastest plan is gamer-friendly, with way more speed than the average family needs. If you’re currently using cable, you’re bound to notice a significant improvement in speed when you switch to fiber.

According to Quantum Fiber’s broadband label, you can expect these typical speeds for some of their most popular plans:

Plan
Download speed
Upload speed
Latency
Up to 500 Mbps527.6 Mbps531.7 Mbps5.2 milliseconds (ms)
Up to 1 Gig 1,087.4 Mbps1,070.62.9 ms
Up to 3 Gig 3,252.73,208.32.6 ms
Up to 8 Gig 8,085.58,056.22.8 ms
Customer satisfaction

2/5

Quantum Fiber didn’t get high rankings in J.D. Power’s 2025 U.S. Residential Internet Service Provider Satisfaction Study, or the American Customer Satisfaction Index for fiber ISPs. However, both surveys analyzed results that seem to have been largely acquired prior to AT&T’s takeover.

In my research, I noticed a significant downwards shift in complaints starting with the later part of 2025. Up until that point, customers were mostly frustrated with Quantum Fiber’s reliability, tech support, and customer service. Account conflation issues were also reported. These concerns still arise, but at much lower rates. Many more users seem satisfied with the service they’re currently getting from Quantum Fiber.

That being said, there are still more complaints than I would like to see about technical support, and long wait times for technicians to show up. Customer service also seems to be uneven, although when I called, I was connected to a helpful rep in less than a minute. 

Quantum Fiber’s app is another complaint area. Some users say it’s slightly glitchy, while others call it terrible.

Ready to sign up for Quantum Fiber?

Check the latest plans and deals here.

How we came up with our rating

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How we came up with our rating

To come up with a solid rating you could trust, I did a deep dive into Quantum Fiber’s customer complaint history, dating back to 2023. I researched changes in the brand that have taken place since AT&T bought it from Lumen Technologies, and used the buyout date as a before-and-after benchmark for my analysis.

I took special note of attributes that are most important to consumers, such as cost, speed, reliability, and online security. Since I don’t live in a location currently serviced by Quantum Fiber, I relied heavily on input from current customers. I also called Quantum to get a sense for the quality of their customer support.

For a deeper look at our review process, check out How we test internet providers.

Frequently asked questions (FAQ)

Does Quantum Fiber require annual contracts?

No. Quantum Fiber is a prepaid, month-to-month brand. No contracts are needed, and your service will automatically renew for the upcoming month, unless you cancel. 

Does Quantum Fiber require credit checks?

No. Since you’re paying ahead for the next month, no credit check or security deposit is needed to open an account.

Does Quantum Fiber require professional installation (and is it free?)

Yes and yes. After you set up your account on the Quantum Fiber app, you’ll set up an appointment for a technician to install the service at your home. They’ll bring a fiber-optic cable and a SmartNID device to your location. They may also bring 360 WiFi pods that extend your online service area, for no additional fee. Professional setup, and the equipment needed, don’t cost extra.

Share your experience and rate your internet provider

Your feedback helps others find the right internet provider. Whether your experience was great, frustrating, or somewhere in between, we want to hear about it.

Quantum Fiber
Quantum Fiber Customer Reviews
Overall Rating
3.4 / 5
3.4 out of 5 stars

116 reviews

Quantum Fiber
3.8 / 5
3.4 / 5
3.7 / 5
3.3 / 5

Share your internet Experience!

Customer Reviews
Quantum Fiber internet
5 out of 5 stars
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Fast Speeds at a Great Price
Quantum Fiber has been a fantastic internet provider for our family. We subscribed to a different fiber internet provider previously, and the speeds are very comparable. When Quantum Fiber came into our area, we couldn't pass up the fantastic deal they were offering for their 1Gig plan. With the provided

Devin | North Salt Lake, UT

Submitted 3/28/2025
Quantum Fiber internet
5 out of 5 stars
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I love how fast fiber speed internet is, along with the price! Highly recommend changing to fiber better price for the quality speed.

Nope | Glendale, AZ

Submitted 1/15/2026
Quantum Fiber internet
5 out of 5 stars
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I personally love the speed that quantum fiber from centurylink provides. I am able to steam from multiple devices at the same time which is crucial for me since I do not live alone.

A. Non | Aurora, CO

Submitted 1/12/2026
Quantum Fiber internet
5 out of 5 stars
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0 out of 5 stars
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I enjoy my internet service it's reliable with few problems. I would recommend to a new customer.

Private | Peoria, AZ

Submitted 2/11/2026
Quantum Fiber internet
5 out of 5 stars
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0 out of 5 stars
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Read the fine print, and compare plans but bad weather affects signal.

A Nonymous | Littleton, CO

Submitted 2/8/2026
Quantum Fiber internet
5 out of 5 stars
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0 out of 5 stars
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It is very good but sometimes it drops but its mostly good

Prefer not to say | Aurora, CO

Submitted 2/9/2026
Corey Whelan
Written by
Corey Whelan is a Brooklyn-based freelance writer with 10+ years of experience covering science, health, and consumer tech. She utilizes hands-on testing and data analysis to inform her work. Whelan shares her life with her two wonderful children, a silly little rescue dog, and an amazing extended family of arms-entwined cousins.

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