How To Lower Your Optimum Internet Bill

Here’s what other customers and the experts say about saving money with Optimum.

Easton Smith
Jul 11, 2024
Icon Time To Read5 min read
Optimum
Optimum
Prices: $30.00– $280.00/mo.
Speeds: 300—8,000Mbps
3.5 out of 5 stars
3.5
pro Low prices
pro No data cap
con Limited fiber availability
Data as of 04/05/2023. Offers and availability vary by location and are subject to change.

Optimum offers some of the best prices on internet plans for new customers. But it’s no secret that the company often raises prices after the first year or two of service.

We’ve read the fine print, talked to the experts, and looked at what real customers have to say. Below, you’ll find the six best ways to lower your Optimum Internet bill.

If you still feel like you’re being ripped off after trying these tricks, then maybe it’s time to get a new internet service provider (ISP). You can see all of the best plans in your area by using the nifty zip code tool below.

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Check out all of the internet plans available at your address right here. All the fiber, cable, DSL, satellite, and 5G home internet providers are included!

Change your plan

Optimum offers several plans in every coverage area it serves. Are you sure you’re on the right one?

Many people are paying for way more internet speed than they actually use. For example, one Altice Optimum Internet customer wrote about paying for a 1 Gig internet plan when they use two smart TVs, two laptops, and several smart home devices on their Wi-Fi network. Most of the users on the forum suggested—and we agree—that they could save money by switching to a slower, cheaper plan, while still powering all those devices.

Honestly, most households really don’t need gigabit internet. Unless you’re a professional gamer, have 10+ devices streaming at once, or work remotely on Zoom calls all day, you can probably make do with 500 or even 300Mbps. Switching from a 1 Gig Internet plan to a 300Mbps would save you a full $25 a month. That’s $300 a year!

Optimum cable internet plan comparison
Plan
Price
Download speed
Connection type
Details
300 Mbps Fiber Internet$40/mo.*Up to 300 MbpsFiber
500 Mbps Internet$60/mo.Up to 500 MbpsCable
1 Gig Internet$80/mo.Up to 940 MbpsCable
2 Gig Fiber Internet$120/mo.^Up to 2000 MbpsFiber
5 Gig Fiber Internet$180/mo.^Up to 5000 MbpsFiber
8 Gig Fiber Internet$280/mo.^Up to 8000 MbpsFiber
* w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Terms apply.
For 1 yr. w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 6 months at then prevailing rate (currently $15.99/mo). Price sbjct to change. Terms apply.
For 1 yr. w/ Auto Pay & Paperless Bill. Wired connection up to 940 Mbps. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $15.99/mo). Price sbjct to change. Terms apply.
^ For 1 yr. w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $15.99/mo). Price sbjct to change. Terms apply.

You might be able to switch to a lower-speed plan and boost your internet performance in other ways, like upgrading your gear (we’ll talk about that more below). In any case, you can always go to a slower speed plan and then switch back if you find yourself stuck with low-quality video streams or lag in your Warzone 2 games.

Why did my Optimum bill go up?
Info Box

Optimum recently started implementing guaranteed pricing for two years on many of its plans. But after that, your bill could go up by as much as $10 a month without any change in services. Older plans may have even worse price hikes. We’ll talk more about how to negotiate with Optimum when you see these price hikes in a later section.

Bundle your internet with other services

One of the best ways to save money on your Optimum internet bill without losing out on performance is bundling. In fact, Optimum makes our list of the very best TV and internet bundling deals. You can get tons of cable channels and superfast internet without paying an arm and a leg.

Here’s a look at some of our favorite Optimum bundles.

Optimum TV and internet bundle plans
Bundle
Price
Internet download speed
TV channel count
Details
300 Mbps Internet + Basic TV$80/mo.°Up to 300 Mbps50+
1 Gig Fiber Internet + Basic TV$120/mo.°Up to 940 Mbps50+
300 Mbps Internet + Core TV$115/mo.°Up to 300 Mbps220+
300 Mbps Fiber Internet + Premier TV$175/mo.°Up to 300 Mbps420+
1 Gig Fiber Internet + Core TV$175/mo.°Up to 940 Mbps220+
1 Gig Fiber Internet + Premier TV$215/mo.°Up to 940 Mbps420+
° Internet w/Auto Pay & Paperless Bill plus taxes. Terms apply. Not available in all areas. TV: Offer for new residential customers. Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.

Another way that you can bundle with Optimum internet is by signing up for the company’s mobile plan. Optimum Mobile is available only to existing Optimum customers. It’s not the cheapest unlimited data plan on the market, but it’s a good deal compared to pricier plans from Verizon or AT&T.

Know the deals and discounts

If you’re an existing Optimum customer, then you might not be eligible for all of the latest deals that the company is offering for new customers. But you may be able to take advantage of some of these deals, and it can help if you want to negotiate with the company to lower your bill (we’ll talk about that next).

There are also discounts you might be eligible for as an Optimum Internet customer. For example, the company has an Optimum Advantage Internet plan that it doesn’t advertise widely. The plan is available for seniors, veterans, and those with students in their household, but it is a very affordable way to get high-speed internet.

Optimum discount plans
Plan
Price
Internet download speed
Internet connection type
Details
Optimum Internet$14.99/mo.**50Mbps Cable/Fiber
Data as of 04/05/2023. Offers and availability vary by location and are subject to change.
** Prices w/Auto Pay & Paperless Bill. Terms apply. Not available in all areas.

This Optimum Advantage Internet plan also comes with free installation, Wi-Fi router rental, and no data caps.

Some Optimum customers may also qualify for military or senior discounts. If you think you might be able to take advantage of these, call Optimum (888-276-5255) to check.

Negotiate with customer service

Normally you don’t think about haggling when you’re signing up for internet service. But you might be surprised at how far a little negotiation can go. Just be warned, it definitely isn’t like bargaining down the price of a cool old lamp at a flea market.

Negotiating down your internet price with Optimum is a delicate dance. One user describes the process in eight steps, beginning with logging into your account. Essentially, you want to get a customer service agent on the phone to talk about your account.

Once you’re speaking with an agent, you can lay out your predicament clearly: You think you’re overpaying for internet. Normally, just saying this won’t make your price go down. But, if you can demonstrate that you’re seriously considering leaving and there is a better deal offered by another company or another plan, then you might get somewhere. 

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Before you negotiate with Optimum, know your other options. See all of the internet plans in your area by entering your zip code here.

One Optimum customer warns, “You can’t back down and say you will call back later or think about it when you don’t get what you want. They’ll know you’re bluffing, and it will be noted on your account for the next person . . . It’s a negotiation where they hold most of the cards, and canceling is really your only card.”

So, unless you’re really willing to cancel your Optimum service, you might want to be careful about calling to negotiate a price change.

No matter which way the call goes, always be friendly to your customer service representative. You’ll get more help from retention agents who feel respected, and kindness can go a long way.

Buy your own equipment

Optimum used to charge users a monthly equipment rental fee. But the company has done away with this charge, which we think is a great move. However, you might still be able to save some cash by getting your own modem and Wi-Fi router.

How does this work? While Optimum’s standard equipment works fine for most people, it is far from ideal for those who want to maximize speeds. So, if you’re on a 1 Gig plan from Optimum, but you’re using a subpar router, you might be seeing speeds around 500Mbps or even slower.

As one Optimum user puts it when discussing which Optimum plan to buy: “The speed won't be the issue, it's about the router you use and how it handles traffic.” So, if you upgrade to a better cable modem and Wi-Fi router, you might be able to downgrade to a cheaper plan and still see the same—or even better—speeds you got before.

Buying new equipment will cost you more in the short run, but you’ll be able to use it for years to come, even if you switch to another provider, like Xfinity, that does charge rental fees.

Switch to an Optimum competitor

Hopefully one of the tips above worked to lower your Optimum internet bill. But if not, maybe it’s time to say sayonara, bon voyage, bye-bye. Now, with 5G home internet from companies like T-Mobile, there are high-speed alternatives almost everywhere in the country.

You can see all the best internet plans in your area with the zip code tool below. If you’re lucky, you’ll see some fiber internet plans listed there. While some of Optimum’s plans are fiber-based, many rely on older cable internet network technology, which isn’t as fast or reliable.

Either way, switching to another ISP can help you save money. And, if you wait six or so months, you might find an email or letter in your mailbox from Optimum, begging you to come back and offering a sweet, low-price deal.

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Check out the best Optimum internet alternatives in your area.

What makes this guide legit?

We’ve been researching, testing, and writing about Optimum internet for nearly a decade. So we know what the provider does well (like offering fast download speeds) and what they don’t do so well (like having annoying price hikes). We also know a lot about Optimum’s competitors and the kinds of deals they offer.

For this guide, we used all of this deep knowledge about Optimum, consulted some of our own proprietary data, and looked at what real Optimum Internet customers had to say. We laid out only well-researched and verified solutions for lowering your bill. Not all of them will work for everyone, but hopefully you’ve found one or two that do.

Easton Smith
Written by
Easton has worked as a freelance writer and researcher for several years, reviewing health, lifestyle, and technology products. He has probably read more Terms of Use contracts than any human alive. When he’s not sitting in front of a computer, Easton spends his time camping, climbing, and volunteering with humanitarian aid organizations.

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