Xfinity vs. AT&T: TV & Internet Service Review 2019

Which is best for internet, TV, and bundling, Xfinity or AT&T? There can be only one. Or . . . maybe not.
Best for Internet-Only Plans
Monthly price
$49.99$159.99
Download speeds
60500 Mbps
Available channels
260
Best for TV & Bundles
Monthly price
$65$230
Download speeds
51000 Mbps
Available channels
330

Comparing Xfinity and AT&T is just as difficult as wrangling a pile of hyper puppies during dinnertime—without the adorable fluff and aroos.

But despite the lack of cuteness, we held it together and compared Xfinity’s and AT&T’s prices, internet plans, TV channel selection, and bundle options to see which is better. Ready to find out? Let’s get this show on the road.

We’ll cover the TV-only winner, the internet-only winner, and we’ll follow up with the big finale: which company has the best TV/internet service bundle.

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Heads up on AT&T pricing
AT&T’s bundle prices went up—but for the first year only. That means your second-year pricing looks exactly the same as it did before. Of course, we wish they would lower their pricing or do away with that second-year price jump. But we suppose we’ll settle for some of the pricing staying the same.

Compare Xfinity and AT&T bundles near you.

Xfinity vs. AT&T: Prices

Xfinity internet prices are tops, but you get more channels for your money with AT&T.

If you just look at price, Xfinity nets you a better deal for internet while AT&T is the way to go for TV and bundling.

Xfinity’s gig internet plan runs you about $70 a month, while AT&T Fiber’s gig plan runs at $90 a month. And for about $5 extra each month, you’ll get 50 extra Mbps from Xfinity versus AT&T’s 100 Mbps plans.

Xfinity internet prices and plans
ProviderMonthly priceDownload speedsLearn more
Xfinity Internet$29.99$299.95*152000 MbpsView Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* For the first 12 months. Some packages require a 1- or 2-year contract.

That said, any time you’re comparing Xfinity prices, it’s worth taking a second look. Xfinity offers different speeds and prices depending on which region of the US you live in. This could make AT&T a better deal for you.

AT&T internet prices and plans
ProviderMonthly priceDownload speedsLearn more
AT&T Internet$40$505100 MbpsView Plans
AT&T Fiber$50$701001000 MbpsView Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
For the first 12 months with a 1-year agreement.

That said, any time you’re comparing Xfinity prices, it’s worth taking a second look. Xfinity offers different speeds and prices depending on which region of the US you live in. This could make AT&T a better deal for you.

And don’t forget that these are promotional prices. If you’re a longtime AT&T or Xfinity customer, it’s always worth negotiating your bill.

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A quick note about availability:
While we usually recommend fiber internet over cable or DSL, the fact that Xfinity is available almost nationwide is a huge plus. Unfortunately, AT&T Fiber is limited mostly to the East Coast and the West Coast . . . for now.
Xfinity TV prices and plans
ProviderMonthly priceAvailable channelsLearn more
Xfinity TV$49.99$104.99260View Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
For the first 12 months. Some packages require a 1-year contract.

When it comes to TV, AT&T throws DIRECTV into the mix alongside its U-Verse options. That gives even the pickiest shoppers a choice between 10 different triple- and double-play bundles.

And unless you want a smaller channel package (say, around 140 to 220 channels), both U-Verse TV and DIRECTV offer better prices and more channels.

AT&T TV prices and plans
ProviderMonthly priceAvailable channelsLearn more
AT&T U-verse TV$59.99$134.99550View Plans
DIRECTV$59.99$134.99^330View Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
^ For 12 months with a 2-year contract, paperless bill, & autopay. Price increases for months 13-24.

Sure, Xfinity’s Digital Starter and Digital Preferred packages are good value. For a similar number of channels, you’ll pay more for both U-Verse and DIRECTV.

But if you channel-flip like no one’s business, Xfinity’s Digital Premier package, with 260+ channels, just can’t cut it compared to U-Verse and DIRECTV.

U-Verse offers two packages with more channels at a lower price than Xfinity’s Digital Premier package: U200 (360+ channels) and U300 (470+ channels). And DIRECTV’s ULTIMATE package (250+ channels) also looks better on your monthly bill.

Xfinity vs. AT&T: Internet speed

Xfinity wins with a wide range of speeds—up to 2,000 Mbps.

We vote Xfinity as tops for internet, and here’s why: you generally get more speed for the price. It doesn’t hurt that Xfinity has more choices for download speed too.

For all you speed demons out there, Xfinity’s max speed goes all the way to 2,000 Mbps. So far, that speed is unrivaled by any other ISP—though it does come with a hefty price tag and pretty limited availability.

Xfinity internet download speeds
ProviderDownload speeds
Xfinity Internet152000 Mbps

For all of us who don’t need our internet to go fast enough to break the sound barrier (can you imagine?), we’ve got plenty of other options. And the only time AT&T might be a better choice is if you’re considering its 300 Mbps fiber plan. (Or if you live in an area where Xfinity prices are on the high end.)

AT&T internet download speeds
ProviderDownload speeds
AT&T Internet5100 Mbps
AT&T Fiber1001000 Mbps

For all of us who don’t need our internet to go fast enough to break the sound barrier (can you imagine?), we’ve got plenty of other options. And the only time AT&T might be a better choice is if you’re considering its 300 Mbps fiber plan. (Or if you live in an area where Xfinity prices are on the high end.)

We love that both ISPs got called out for delivering the speeds they advertised—or better. They both got a mention in our review of the fastest internet providers too. Nice.

If you rely on hefty upload speeds, AT&T Fiber beats out Xfinity (and its own AT&T DSL service) any day. You just can’t top those symmetrical download and upload speeds fiber internet brings.

Of course, the faster your download speed, the more upload speed you usually get. And Xfinity’s Performance plan comes with enough upload speed (about 5 Mbps) to livestream on Twitch. So don’t count it out just yet.

Dive into the nitty-gritty details with us in our reviews on Xfinity internet and AT&T internet.

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Did you know?
If you bundle your AT&T internet service, you’ll bump that 1 TB data cap to unlimited. Time to stream all the things!

Xfinity vs. AT&T: Bundles

Bundling with AT&T almost gives you too many choices. Almost.

The sheer number of choices you have for DIRECTV bundles alone makes this no competition for AT&T. (More than 200. Seriously.)

We wouldn’t call AT&T’s own U-Verse TV service slim pickings either. It comes with 12 different choices—including some with home phone if that’s how you roll.

AT&T TV + internet bundles
ProviderDownload speedsAvailable channelsLearn more
AT&T Bundles51000 Mbps550View Plans

The main thing we don’t like is that both AT&T and Xfinity bundles seem to advertise a limited set of speeds. At first glance, it looks like almost all of AT&T’s bundles stick you with 100 Mbps. And it seems like Xfinity sticks you with 150 Mbps for most of its bundles too.

But if you dig around a little or ask a sales rep, you’ll likely find you’ve got more speeds to choose from when you bundle from both AT&T and Xfinity.

Xfinity TV + internet bundles
ProviderDownload speedsAvailable channelsLearn more
Xfinity Bundles60500 Mbps260View Plans

Those are decent speeds, don’t get us wrong. But we like choices, and you may want more or less speed depending on your home setup.

Dig in a little more with our Xfinity TV review, AT&T U-Verse review, and our in-depth look at DIRECTV.

Xfinity vs. AT&T: Customer service

Neither Xfinity nor AT&T amaze us with customer service, but AT&T is better when it comes down to it.

If you’ve used the internet any time since 1991, you know what a hot mess any ISP’s customer service can be.

So it is with both Xfinity and AT&T, but if you take a look at the 2019 report from the American Customer Satisfaction Index (ACSI), you’ll see AT&T is likely your best bet for a customer service call that doesn’t require two hunks of your hair to be pulled out as payment.1

Xfinity vs. AT&T customer service ratings comparison1
ProviderACSI 2019 rating
Xfinity61 out of 100
AT&T69 out of 100

Xfinity just barely scores lower than the overall industry average of 62 out of 100. To be honest, we’ve had to deal with both AT&T and Xfinity customer service, and it can be hit or miss either way.

But we’d hedge our bets with AT&T.

Recap: Which is better, Xfinity or AT&T?

Go with Xfinity for internet, but choose AT&T for TV and bundles.

We’d be doing you a disservice if we named one of these two companies as best overall.

Seriously, choosing between Xfinity and AT&T is like choosing between an authentic sushi restaurant and a five-star steakhouse. It really does depend on your specific situation. So, here’s our take in a nutshell:

  • Pricing: Xfinity hands you more internet speed for the money, but its TV packages and bundles can’t hold a candle to AT&T’s U-Verse and DIRECTV
  • Internet speed: Xfinity. With download speeds ranging from 15 to 2,000 Mbps and everything in between, Xfinity wins this one hands down. (Unless you need those sick symmetrical fiber download and upload speeds.)
  • TV + internet bundles: AT&T. Between hundreds of well-priced mix-and-match options with its DIRECTV and U-Verse bundles, AT&T is miles ahead.
  • Customer service: AT&T. Neither company is outstanding, but higher customer satisfaction scores have us leaning toward AT&T.

Check out which Xfinity or AT&T plans and bundles are near you.

Sources

  1. American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Report 2018–2019
  • Margery Guest

    I have AT&T and am totally disgusted with their customer service. Is XFinity’s any better? And what is the name of the company–Comcast or XFinity?
    Margery Guest

    • Steve

      Comcast customer service is the worst you will find anywhere. You would not believe how bad they are. By far the worst customer service I have ever dealt with in my life. It took us 14 months to get a correct bill, and that was after monthly calls for hours to person after person in some other country. Every time they would tell us “okay the bill should be correct now”….then the bill would come and it was still totally wrong! On top of that we had the contract with signed right in front of us and they did not want to honor the contract. Terrible does not even begin to describe comcast customer service. We switched from Wideopenwest to comcast about 4 yrs ago because comcast had a channel package we wanted, now out of the blue they dropped the main ch we went with them for, which is something they have done before. The ONLY good thing with comcast is the internet speed, other than that everything about them sucks. We are looking to drop comcast now, unless you want continual headaches I would avoid comcast like the plague.

  • https://www.tricountyinspector.com Jeff Baker

    ATT UVERSE stinks. Bad picture quality and they even charge you for HD premier. I’ve had DTV for 15 years and is by far a better picture. Can’t get DTV where I live and I miss it. UVERSE needs to do something about their HD quality. Techs told me all their equipment is refurbished junk. You would think UVERSE could put a little more effort in to their equipment and services. Roku and streaming picture quality BLOWS AWAY UVERSE equipment. It’s sad that consumers get screwed by companies and SEO’s that make millions. It’s 2018 not the 90’s-Get your act together ATT

  • gloria

    Morning, you don’t talk about phone service with both companies. I have both. Comcast for TV, Att&t for internet/phone service. I need to change because the cost for both is too much. I can not decide which is better. My children use the internet and we use the TV. Out internet service is too slow. I don’t like DirectTV. I have been with both companies for over 35 years.

  • Michael Kowaleski

    I live in an area that gets ATT fiber (Zip 77433). They say 1000 mbps on their site. Does that change any of the recommendations above?

  • EllaFino

    What you are quoting are the base prices. You throw in the cost for the DVR, Modems, additional TV boxes, taxes, misc fees etc. and you are paying a heck of a lot more.

  • Clarkson Kent

    Here’s my story… First off, Comcast “straight up” lies to you. I cut the cord a long time ago. Didn’t know Comcast was breaching the contract, till my nephew moved in and comcast said I was using over 1TB of data each month. Turned out they changed my plan without my knowledge. Called to see what I could do and that’s when all the lying started. That’s another story, won’t get into that here. Started looking at options, saw this article and others – that are just flat out wrong.

    First off 50Mps, 150Mps – has nothing to do with speed (despite how the cable companies try and sell it). 50Mps, 150Mps has to do with the size of the internet pipe. So unless you’re running 25 HD TV’s you don’t need 150Mps. I did some real time tests. HD uses 5-6MPS, Netflix 4K HDR uses around 15MPS, Oculus GO VR uses around 12MPS, per stream. I ended up going with Uverse U300 and 50MPS, and ran that system right along side Comcast’s 144 Channel, 150Mps. Comcast promo price $113/mo w/1TB cap – plus $50 a month extra if you want unlimited (no recorder). Uverse 500+ channels,50Mps with Unlimited $85/mo (with recorder). As far as TV, side by side – they look identical. I do like ATT’s box a lot better, pulling up your favorite channels is really easy, and they do a few other things better. ATT’s box seems snappier too. On the internet side – ran real time tests on both systems – ATT is a consistent 50Mps, and let’s just say Comcast does “a lot” of throttling (very inconsistent). Uverse does take up some of that 50Mps for TV, but not much. I ran uverse HD TV upstairs, had Netflix HD running downstairs, along with a You Tube 720P video playing on one computer – all at the same time. Was seeing 35Mps (still open) on my wireless laptop. So if you’re hesitant on Uverse I wouldn’t be, I’m very happy with it. Unlimited internet, as long as I keep TV…sure the price is going to go up after the first year, but will be about the same as Comcast internet only with unlimited. BTW, saw faster upload speeds on ATT – if that’s important to you.

  • michelle

    Ok here is my dilemma I have comcast blast pro xfinity 250 Mbps on shared loop for the most part its pretty fast and lags sometimes I have about 7 devices average on the wifi. At&t internet 75 which is u verse and is offered at my house which is better????