Link Interactive vs. Protect America Review
|Company||Link Interactive||Protect America|
|Monitoring price range||$30.99–$44.99/mo.||$19.99–$54.99/mo.|
|Contract length||12–36 mos.||36 mos.|
|Contract cancellation fee||75% of remaining contract||Varies|
|Smart home support||Yes||Yes|
|Mobile app control||Yes||Yes|
|Learn more||View Plans||View Plans|
Data effective 12/29/2020. Offers subject to change.
What we like about Link Interactive
Link Interactive is a fully customizable home security system. It lets you tailor your equipment selection to your needs without forcing you to buy stuff you don’t want. Plus its equipment selection covers it all—home security, safety, and automation. It’s got an app too. The company partners with Alarm.com to get you access through your smartphone.
Most reviewers can’t say enough good things about Link Interactive. They gush about the amazing customer service and the easy installation. There’s even on-the-phone installation support from Link Interactive’s customer service line.
We also super love that Link Interactive offers more than one contract length.
What we like about Protect America
Protect America, alongside ADT, is one of the few companies that still offers landline monitoring. While cellular monitoring’s on the upswing, some users might need or prefer a landline system. (Broadband and cellular monitoring are also available from Protect America.)
Once you’ve selected your monitoring style, you can decide whether to add fire and smoke monitoring or video monitoring. Each plan comes with a base quantity of sensors, and you can add equipment à la carte if you choose.
Like Link, nearly all of Protect America’s devices are wireless, so you won’t have to worry about drilling holes to run wires. The company provides an installation support page that includes manuals and videos for installing its most popular products.
Unlike Link Interactive, Protect America has a lifetime warranty. When your control panel or sensors break, they’ll be replaced.
What we don’t like about Link Interactive
Link Interactive’s equipment comes from well-known manufacturers like 2GIG, Qolsys, and Alarm.com. These devices are backed by a three-year warranty by Link Interactive. That’s great if you want a 36-month contract with Link Interactive. But if you want to renew your service or switch to another monitoring company, the cost of equipment replacement falls to you.
What we don’t like about Protect America
It’s not easy to cancel Protect America, no sir. According to customer reviews, getting a rep on the phone to end service is a nightmare. You also have to sign a form to complete the cancellation process.
Beyond that, Protect America’s cancellation fees are notoriously slippery. It has a policy for canceling within the first 15 days, but it, seemingly, does not have one for canceling later in the contract. The company says instead that its approach to handling your mid-contract cancellation will probably depend on your circumstances. That’s maddeningly vague.
Which one should you choose?
Pricewise, Link Interactive stands out. Its monthly fees are lower than Protect America’s in most cases. Link Interactive also has better-rated customer service than Protect America.
But Protect America is a good option if you just need a simple, straightforward, traditional landline system. If you don’t want or need smartphone connectivity, the lowest-tier landline plan with no add-ons could save you a lot.