Frontpoint vs. Link Interactive
Frontpoint and Link Interactive both earned high ratings. Comparing the two is no easy task; between both companies’ partnership with Alarm.com and incredible customer service ratings, the two are neck and neck on value. However, there can be only one best choice, and this article will explain why Frontpoint is the better of the two.
Link Interactive’s promotional pricing
Customers on a tight budget often balk at the cost of home security systems. Though monthly costs are reasonably low, the upfront cost can be daunting. However, Link Interactive often offers promotional deals to ease the upfront burden though, so it’s worth a call to see if they’re currently running any promotions by calling in to see what their weekly promotion is.
Unique features both companies offer
What sets both Frontpoint and Link Interactive apart from the competition is that they both offer a 30-day money-back guarantee, regardless of your contract. This is rare in the home security industry, so finding two companies that offer it is particularly notable.
Both Frontpoint and Link Interactive offer 24/7 wireless monitoring, as well as Crash and Smash protection. Link Interactive offers Crash and Smash protection at all levels of its monitoring, while Frontpoint only provides it for the mid- and top-tier plans. This feature ensures that even if someone destroys the control panel, the system will still transmit and alert the authorities.
Though neither company is a slouch about customer service, Frontpoint beats Link Interactive in this category.
Customers praise Link Interactive’s ease of installation, customer service representatives (even mentioning a few by name), and the price point. What made the company jump out to us was its recent decision to extend former promotional savings to all customers and its extension of their warranty.
Frontpoint received endless praise from consumers online. Almost every review mentions the customer service, specifically how friendly the customer support agents are and how quickly they respond to issues. One thing that stands out to us is the way Frontpoint responds to positive comments; while companies often respond to negative reviews to offer assistance, Frontpoint takes it a step further and thanks the customer. The only complaints we found were relatively minor and dealt with billing problems. Frontpoint’s website is easy to navigate, and though pricing isn’t immediately visible, getting a customer service representative on the phone is simple.
Both Frontpoint and Link Interactive have a standard 36-month contract. However, both offer ways of obtaining shorter contracts at higher costs.
Frontpoint offers a 12-month contract option, but offers less credit towards equipment. With a 36-month contract, Frontpoint provides customers with up to $300 in equipment on approved credit. Anything beyond $300 will need to be paid out of pocket. While there is no official way to end the contract early with Frontpoint without paying, some customers have mentioned that the company is willing to let you off the hook in certain circumstances.
Additionally, Link Interactive also offers a 12-month contract option as well as a 24-month contract option.
One thing to keep in mind are cancellation policies. With Frontpoint, you are required to pay 80% of the remaining balance, while Link Interactive requires you to pay 75% of the remaining balance unless you find someone to take over the remainder of the contract.
Both Frontpoint and Link Interactive offer do-it-yourself installation. While this may sound daunting, it’s not quite as bad as it seems. Frontpoint features peel-and-stick sensors that are extremely easy to install. On the other hand, Link Interactive requires the use of screwdrivers and making holes in the wall plus you have to sync each piece of additional add-on equipment you purchase to your control panel. The instructions are easy to follow, and customer support representatives are just a phone call away if you run into difficulty.
Although they are primarily home security companies, Frontpoint and Link Interactive offer equipment that provide more than just home security. Their customization options allow you to choose only the equipment you need so your system works just the way you like.
Frontpoint offers some standard equipment packages, but the company encourages customization instead of purchasing one of these pre-selected bundles. While its basic monitoring plans include a control panel, you select all additional pieces of equipment you’d like to see included. However, Frontpoint does offer $300 credit toward this equipment with a 36-month contract, which helps reduce out-of-pocket costs. This is a rarity in the home security industry, but it works in your favor—because the entire package is customizable, you don’t have to pay for equipment you have no use for.
All Frontpoint equipment comes with a three-year warranty. Link Interactive recently upped their equipment warranty from two years to three years, but it only applies to new customers.
Link Interactive equipment
Link Interactive no longer offers standard equipment packages. All of their equipment is purchased à la cart and your system can be customized, like Frontpoint, to your individual needs. However, Link does not provide the same amount of equipment credit as Frontpoint, bringing the upfront cost for your system higher. Link Interactive includes a two-year warranty at no extra cost with the purchase of any equipment.
To build your equipment package, you start with three window stickers, a yard sign, and a Go!Control Panel & Cell Module at no cost; from there, you select from 16 different components to add to the purchase. As a test, we selected six door and window sensors and two motion detectors to simulate securing a small apartment. It brought the equipment total to $238.
Link Interactive and Frontpoint both partner with Alarm.com to provide a comprehensive, thorough mobile app that grants control of your system. The Alarm.com mobile app allows you to see what’s happening in your home, arm and disarm your system remotely, set the temperature, control the lights, and much more. It also scores 4.5 stars from app store reviewers, with the only complaint mentioning connectivity issues.
Pricing and packages comparison
Frontpoint and Link Interactive each offer three service plans. The primary difference in these plans is the inclusion of Crash & Smash protection and price; although Link offers Crash & Smash protection on all its plans, Frontpoint includes it only in the two highest tiers.
|Contract Length||36 Months||36 Months||36 Months||36 Months||36 Months||36 Months|
|Crash & Smash Protection|
|Mobile App Support|
|Visit Website||View Plan||View Plan||View Plan||View Plan||View Plan||View Plan|
|Crash & Smash Protection|
|Mobile App Support|
Although both companies are strong contenders, Frontpoint’s ease of use and track record of excellent customer service place it ahead of Link Interactive. However, for basic home security Link Interactive is a solid choice. Because it offers Crash & Smash Protection on all tiers of its plans, someone who only wants security services (perhaps for a rental property) is the perfect customer for Link Interactive.
And although Link Interactive now has lower monthly prices on monitoring, its upfront costs are higher. Additionally, many of the features that have earned Link Interactive a place in our top security companies have been introduced only recently. We will be eagerly watching how the company continues to evolve.
Frontpoint, on the other hand, offers extensive home automation options you can integrate with your system, flexible pricing tiers, and up-to-date equipment in addition to continually and historically stellar customer service. For the modern home, Frontpoint is the better choice.