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AGL NBN plans review

AGL offers feature-light but speedy NBN plans at a price.

AGL-logo
AGL NBN
3.8 out of 5 stars
3.75
Available plans
NBN 25, 50, 100/20, 250, 1000
Evening download speeds
25, 50, 100, 250, 650Mbps
Stand-out feature
Bundle and save
Cheapest typical price
From $69/mth
Nathan Lawrence
Jan 25, 2024
Icon Time To Read4 min read

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AGL-logo
Quick verdict
AGL has a solid selection of NBN plans, offering fixed-line homes all of the major speed tiers except for the slower, less popular NBN 12. All of AGL’s NBN plans have fast download speeds and solid upload speeds. Those speeds come at a cost, though, which is only softened if you’re bundling an NBN plan with an AGL Energy plan. Despite that high base asking price, AGL NBN plans don’t have many features and there’s also low reported customer satisfaction.
pro
Pros
pro Great selection of NBN plans
pro Fast self-reported download speeds
pro Discounts for AGL customers
con
Cons
con Base prices could be more competitive
con Light on features
con Low reported customer satisfaction

AGL NBN value for money

Okay pricing but not the cheapest plans around.

AGL offers a good selection of NBN plans, which includes all of the major speed tiers from NBN 25 and faster. As is the norm, all AGL NBN plans come with unlimited data. AGL’s first NBN plan is an NBN 25 offering.

AGL’s NBN 25 plan is towards the middle of the providers in our comparison engine if you’re looking at typical pricing. Tangerine, Exetel, Southern Phone, Dodo, Kogan Internet, SkyMesh and Belong all have cheaper ongoing pricing. Mateis cheaper, too, and it’s with an NBN 25 plan that has upload speeds up to 10Mbps instead of the standard max 5Mbps. For comparison, check out popular NBN 25 plans from our database.

NBN 50 is the most popular speed tier in Australia, and here’s how AGL’s plan looks.

AGL’s NBN 50 plan is one of the priciest in our comparison engine, so start comparisons with plans from Tangerine, Exetel, Spintel and Swoop first. Alternatively, check out popular picks below.

Next up is AGL’s NBN 100 plan, which is built on the more popular 100/20 model rather than the rarer 100/40, which has up to double the upload speed.

AGL is, again, closer to the pricier end of the NBN 100/20 plans in our database. For comparable speeds and cheaper prices, have a look at plans from Dodo, Exetel and Spintel; or check out popular picks below.

Those living in Fibre-to-the-Premises (FTTP) or Hybrid Fibre Coaxial (HFC) homes can take advantage of NBN 250 plans. Here’s AGL’s NBN 250 plan.

AGL’s NBN 250 plan is, again, one of the priciest options in our comparison engine. That said, it looks better if you take download speeds into account. Check out Swoop or Southern Phone for similarly speedy plans with better ongoing pricing. Here are the popular NBN 250 plans in our database today.

Finally, FTTP and HFC homes can get even faster speeds with an NBN 1000 plan, and AGL has a particularly speedy one.

AGL is, once again, on the pricier side of the scale but what it lacks in competitive pricing it makes up for in great self-reported download speeds. Compare AGL’s NBN 1000 plan with Southern Phone’s offering or use one of the options below as inspiration.

Speeds: How fast is AGL?

The extra monthly cost equates to faster download speeds.

While its plans are comparatively expensive, AGL self-reports fast download speeds and solid upload speeds with its NBN plans.

Plan
Max download speeds
Evening download speeds
Evening upload speeds
AGL NBN 2525Mbps24Mbps4Mbps
AGL NBN 5050Mbps50Mbps17Mbps
AGL NBN 100100Mbps100Mbps17Mbps
AGL NBN 250250Mbps250Mbps21Mbps
AGL NBN 1000990Mbps650Mbps43Mbps

Here’s how AGL plans look in comparison to some of the fastest NBN plans in our database.

AGL features and perks

If you like your NBN plan with perks, AGL may not be the one for you.

AGL plans are offered as bring-your-own (BYO) NBN-compatible modem , though you can pay extra for an Amazon Eero router or Eero two-pack (router + mesh satellite): either outright or an extra monthly fee over 12 or 24 months. You can also add a home phone for an additional monthly fee.

Outside of the above, there aren’t other perks of note. If you’re an AGL Energy customer, you may be able to get cheaper monthly NBN pricing by bundling your energy and internet plans.

AGL customer support and satisfaction

Good selection of support pathways but low reported customer satisfaction.

AGL ticks almost every box for its support pathways, except if you’re after a blog, forum or in-person support at a retail store. All other major support avenues are available, though, from social media and online chat, through to self-paced support and email assistance. Additionally, you can call AGL for support on 131 245.

In terms of customer satisfaction, we track user reviews on Facebook, Google, Product Review and Trustpilot. It’s worth flagging that these outlets tend to attract negative reviews for most NBN providers. AGL didn’t appear on most of these sites but it did have a two-out-of-five-star rating on Product Review at the time of writing.

icon-expertise

How we review NBN providers

For the 20+ NBN providers we track in our comparison engine, we use a schema to comparatively rank them all in terms of key metrics: price, speed, features, support and user-reported satisfaction. Price and speed are ranked relative to the NBN plan prices and speeds available from the NBN providers in our database.

An NBN provider doesn’t have to be the cheapest, but it should at least have the speed to justify a steeper price. Note that we use typical pricing to better determine overall value, rather than relying on potentially short-lived promotional pricing. For speed expectations, the trend is towards parity between max potential download speeds and an NBN provider’s self-reported typical evening download speeds for NBN 12 (12Mbps), NBN 25 (25Mbps) and NBN 50 (50Mbps) plans. Faster NBN speed tiers tend to offer below-parity speeds, but faster is still preferred.

For features, we favour NBN providers that offer more bang for your buck, while acknowledging that the price-to-speed ratio is the most important. Similarly, the more support pathways an NBN provider offers its customers, the greater its investment in helping which, in turn, offers more options for users. Finally, we scour user-review websites to find satisfaction scores for customers of NBN providers to paint a better picture of their reputations.

Read more about how we rate NBN providers.

Provider NBN frequently asked questions

AGL internet and mobile services come under the umbrella of AGL Energy, which is also the owner of Southern Phone.
AGL NBN plans are available to homes in metropolitan areas, specifically those serviced by NBN fixed-line technologies: FTTP, HFC, FTTC, FTTB and FTTN. Note that AGL’s NBN 250 and NBN 1000 plans are only available to homes with FTTP or HFC technologies.
AGL is one of dozens of providers that use the NBN to connect homes in Australia, so AGL is the provider of its NBN services.
Nathan Lawrence
Written by
Nathan Lawrence
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.

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