The best NBN provider in Australia is one that delivers great value, speeds, perks or latency (or all of those).
Best NBN providers in Australia | 2025
In this guide to NBN plans:
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In this guide, you’ll find our ranking of the best NBN providers in Australia. Our product team monitors the comings and goings of the Australian broadband market to help build our recommendations. We give each provider a score out of five stars, based on 50+ considerations across value, customer service, speed (downloads and uploads), plan features, support pathways and reported customer satisfaction.
Below are our top picks for the best NBN providers in Australia across four categories: value, speed, perks, and gaming.
Best NBN provider for value
How we chose the best NBN provider for value: We looked at around 80 NBN plans from our database across the NBN speed tiers available to most Australians: NBN 12, NBN 25, NBN 50 and NBN 100. Typical pricing was the main focus for analysis, though we did favour NBN providers with low ongoing prices. For close competitors, we used our in-depth NBN schema to consider speeds, perks, available support pathways and more.
Winner: iiNet
- Tends to offer promotional pricing
- Competitive typical pricing
- Offers every major speed tier
- Fast reported download speeds
- Option for a 4G-backup modem
- Reported upload speeds behind competitors
- Slowest ACCC-tracked speeds
- Highest ACCC-tracked latency
- No CVC transparency
- No referral scheme
iiNet is a great place to start if you’re looking for great value in an NBN plan. For starters, iiNet offers NBN plans for every major speed tier, including the speediest NBN 1000 tier and the slowest bare-bolts NBN 12 one. We recommend starting with an NBN 50 plan because it's a good mixture of price vs. speed and should suit most households. But given NBN 100 is pretty close in price, that's also a good option if you need a little extra juice.
Promotional pricing is usually available for iiNet NBN plans, but typical pricing is also comparatively competitive. iiNet NBN plans have fast self-reported download speeds, plus you can optionally grab a modem-router (compatible with all NBN technologies) add-on, which has 4G backup via the Vodafone network.
Best NBN provider for speed
How we chose the best NBN provider for value: We used the latest available ACCC data from the Measuring Broadband Australia program, which ranks NBN providers in real-world conditions based on a range of metrics, including speed. Because download speed is generally more important than upload speed for online tasks, we favour participating NBN providers that offer the highest percentages for download speeds during peak (busy, 7:00pm to 11:00pm) and off-peak hours. Upload speeds are also considered, but are typically at least 10% below max attainable plan speeds.
Winner: Telstra
- Fastest ACCC-tracked download speeds
- Fastest ACCC-tracked upload speeds
- Telstra Plus
- Expensive
- 5G back-up on modem
If you want consistently fast download and upload speeds, you want to look at an Telstra NBN plan.
Telstra has a knack of nabbing the pole position for download speeds in the ACCC’s quarterly Measuring Broadband Australia reports. In the most recent quarter, Telstra customers were noted to get 105.2% of the maximum attainable download speeds during peak periods
Being a Telstra customer means paying the "Telstra Tax", but it comes with meaningful extras for NBN plans. Telstra NBN plans come with a preconfigured Telstra Smart Modem: a WiFi 7 modem-router with 5G backup via the Telstra network.
Then, there's Telstra Plus - the provider's reward points program. Every dollar spent with the provider contributed to a points balance which can be used to purchase various from the store.
ACCC speed results
While NBN providers are required to self-report typical evening download and upload speeds – between 7:00pm and 11:00pm daily when the internet is most in demand – we lean towards the ones who are part of the ACCC’s Measuring Broadband Australia program. Below is a breakdown of these participating NBN service providers, from fastest overall downloads to slowest, represented as percentages of the max wholesale speeds (e.g. NBN 50 is 50Mbps download and 20Mbps upload).
For an idea of pricing, below you can compare NBN 100 plans from providers in the ACCC's measuring program, ranked by introductory price for the first six months. Unfortunately, we don't have Launtel in our database, but we do compare the other 10.
Best NBN provider: Perks and features
How we chose the Best NBN provider for perks and features: Our NBN schema has more than a dozen criteria for plan features. We like NBN suppliers that offer no contracts, zero setup fees, discounts for bundled plans and referral credit. More important are internet-specific features like preconfigured routers, modem-routers or mesh WiFi systems, either included by default or available as a plan add-on. ACCC tracking is preferred, as is CVC transparency and internet plans outside the norm, like NBN 100/40, Fixed Wireless NBN and Sky Muster satellite or private fibre (like Opticomm).
Winner: Superloop
- Tends to offer promotional pricing
- Competitive typical pricing
- Offers every major speed tier
- Fast non-peak download speeds
- Optional mesh WiFi add-on
- CVC transparency
- Offers all major support pathways
- Offers an NBN 100/40 plan
- Optional modem-router add-on isn't great
- Low reported customer satisfaction on Google
Superloop is a great all-rounder NBN provider, offering every major NBN speed tier except for the one we advise against (NBN 12). There’s an NBN 100/40 plan, too, for the fastest available speeds to most Aussie homes. On the price front, Superloop typically offers promotional pricing for new customers and competitive ongoing fees. Plan speeds are great, too, for ACCC-recorded downloads, uploads and latency.
As for features and perks, Superloop has some great practical inclusions. Keep plan prices low with a BYO NBN-compatible router or modem-router; optionally, add a mesh WiFi system or a mesh-compatible modem-router (though we advise against the TP-Link VX230v). Superloop offers advanced features like CVC transparency as well as member tools for network diagnostics. If you need support, Superloop offers every major pathway outside of retail stores, including phone assistance, online chat and a blog for self-paced help.
Best NBN provider for gaming
How we chose the Best NBN provider for gaming: Primarily, the best NBN provider for gaming is determined by the one that has the lowest latency according to the ACCC – but we also consider ACCC-tracked download and upload speeds.
Winner: Exetel
- Fast ACCC-tracked download speeds
- Fast ACCC-tracked upload speeds
- Second-lowest ACCC-tracked latency
- Promotional pricing is uncommon
- Typical prices are comparatively expensive
On top of great NBN speeds, Exetel also offers consistently low latency (or “ping” if you prefer the common misnomer). Low latency is important for responsive online gaming, video and voice calls, and any other online tasks that are sensitive to real-time data transfers. According to ACCC data, Exetel is second only behind Superloop for peak and off-peak latency, with a negligible difference of fractions of a millisecond. In addition to the latency silver medal, Exetel beats all but one of ACCC-tracked NBN provider for peak and off-peak download speeds.
Exetel also recently revamped its NBN lineup, condensing its offering down to a single NBN 500 plan. Although there's no promo pricing for new customers, this plan is priced competitively and comes with a few perks, including the ability to save up to $30 per month when you travel by toggling on a vacation mode for for your internet connection. For a sense of how this plan compares to other NBN 500 plans, check out the widget below.
How to change NBN providers
Whatever your reason for looking to switch NBN supplier, there are a few things you’ll want to do before you swap from your current NBN provider to a new one.
The first step is to find a new NBN provider. Ideally, one that better suits your needs. If you’ve got any specific grievances or shortcomings with your current NBN service provider, that’s usually the best place to start. Consider an NBN supplier that offers cheaper pricing—promotional or, more importantly, ongoing—or one that offers faster speeds, maybe even one that offers a speed tier your current provider doesn’t.
Before switching, keep an eye out for hidden fees. Exetel, for instance, requires 30 days’ notice before switching, so time your exit accordingly. NBN providers like Telstra might ask you to return your preconfigured modem-router or pay a pro-rata cost. Ask your current NBN provider about any exit fees and plan your switch accordingly.
The last step here is to sign up with your new NBN provider. For some switches, you may not have to cancel your existing plan, but other providers may require you to cancel your existing NBN plan.
Whatever your reason for looking to switch NBN supplier, there are a few things you’ll want to do before you swap from your current NBN provider to a new one.
The first step is to find a new NBN provider. Ideally, one that better suits your needs. If you’ve got any specific grievances or shortcomings with your current NBN service provider, that’s usually the best place to start. Consider an NBN supplier that offers cheaper pricing—promotional or, more importantly, ongoing—or one that offers faster speeds, maybe even one that offers a speed tier your current provider doesn’t.
Before switching, keep an eye out for hidden fees. Exetel, for instance, requires 30 days’ notice before switching, so time your exit accordingly. NBN providers like Telstra might ask you to return your preconfigured modem-router or pay a pro-rata cost. Ask your current NBN provider about any exit fees and plan your switch accordingly.
The last step here is to sign up with your new NBN provider. For some switches, you may not have to cancel your existing plan, but other providers may require you to cancel your existing NBN plan.
Best NBN provider FAQs
Yes, there are NBN alternatives, including 4G and 5G Home Internet plans or private fibre via providers like Opticomm. Alternatively, consider Starlink for high-speed satellite internet.
NBN speed tiers used to be talked about in terms of people, but it’s better to think in terms of device needs and specific use cases. NBN 12 shouldn’t be in the equation, but NBN 25 is a cheap option for homes with low internet needs. NBN 50 is a great balance of price and performance, while NBN 100 offers double the speed and is available to most homes.
If you live in an FTTP or HFC home, consider an NBN 250, NBN 500, NBN 750, NBN 1000 or NBN 2000 plan for faster download speeds. Outside of quicker downloads and uploads, faster NBN speed tiers will let you stream to multiple devices at 4K resolution. NBN 25, for instance, can handle one 4K stream but NBN 100 can handle up to four simultaneous 4K streams.
Customer service is a tricky metric to gauge for NBN providers because personal experiences can vary greatly. A speedy issue resolution with a provider for one person may be a drawn-out and frustrating headache for another. Our NBN schema does use available real-world customer information from Product Review, Trustpilot, Google and Facebook, but not every provider is available on all of those platforms.
Additionally, people typically use these places to highlight negative experiences rather than positive ones, meaning more popular providers typically have lower scores. That’s why we appraise NBN providers in terms of the number of available support ways as a gauge of how much a provider has invested in helping its customers. For NBN providers with lots of support pathways, consider Optus, Telstra, iiNet, Superloop and Vodafone.
In 2025, our sister site WhistleOut introduced the WhistleOut Customer Satisfaction awards. These awards are based on surveys that asked over a thousand Aussies about their experiences with telco providers. In the most recent set of awards, Superloop came out on top. Aussie Broadband ranked second while Origin came third.
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