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Switching mobile telcos is incredibly easy
Is your relationship with your telco not working out? Here’s how to give them the flick.
So you’ve hit a wall with your current mobile phone plan and it’s time for something new. You’re ready to put yourself out there again. Basically, you’re on the market to see what’s on the market in the telco space. Good news! There are dozens of telco choices across a few key networks, and there are plenty of options to meet your current needs.
To help prove how easy it is to move on, here’s how to break up with your current telco.
How to break up with your telco
It doesn’t really matter why you want to go because it’s not up to you to explain to your soon-to-be-ex-telco why you’re ready to move on. They may ask and they may tempt you to stay with one form of attractive deal or another, but you don’t even have to talk to them.
In fact, the most important first step is to not cancel your existing mobile plan. Speaking from ancient experience, cancelling your existing plan definitely makes things trickier. Why? If you cancel your current mobile plan, it makes it trickier to port/transfer your existing mobile number.
Don’t want to keep your old number? Then you will have to have a chat with your current provider, either via phone, online chat or visiting a store to cancel your old number. But if you’re like the average person shifting telcos, you’ll want to keep your number when switching telcos. In terms of timing, we’d advise planning your plan switch with a couple of business days of breathing space before the current recharge/month ends.
The next step is the fun part: find a new plan.
Pick your new Prepaid plan
If you’re in the market for a replacement or new Prepaid plan, we’ve got you covered. Even if you’re currently on a SIM Only or Postpaid plan, there are plenty of reasons to consider a Prepaid plan. You may want greater control over your spending, and if you want to find serious value, consider a long-expiry Prepaid plan.
There are a range of Prepaid plans to choose from, and you can see the daily updating popular picks from our comparison engine below (covering Prepaid starter packs, recharges and subscriptions):
Pick your new SIM Only plan
SIM Only mobile plans are popular for a reason, likely because they have a great mix of perks and dollar-to-data value. If you already have a handset you’re happy with, there are plenty of fantastic SIM Only plans to choose from. For instance, check out the daily updating list of popular picks from our database below: There are a range of Prepaid plans to choose from, and you can see the daily updating popular picks from our comparison engine below (covering Prepaid starter packs, recharges and subscriptions):
Pick your new Postpaid plan
Maybe it’s not enough to just break up with your current telco, and you want to make the kind of shifting-telco statement that includes a shiny new handset. Buying a Postpaid plan with 12-month, 24-month or 36-month handset repayment terms helps you dodge the potential sting of an upfront handset cost, while tapping into all of the plan inclusions of a SIM Only offering.
Transfer your mobile number
Most of the steps of the new plan sign-up process are self-explanatory, but the most important one is whether you want to port or transfer your new number. If you select to have a new number, your new telco will allocate one. If not, input your existing mobile number after selecting the port/transfer option, punch in your current mobile digits and select your current telco.
For online sign-ups, you may come across number-porting weirdness if you’re attempting to shift from a telco that’s owned by a larger telco, like I did when attempting to transfer my number from Boost to Telstra. If you have any issues, do what I did and hit up support via your preferred channel to get it sorted.
Activate your new mobile phone plan
Unless you’ve signed up with a new telco in-store or purchased a SIM card from a retailer, you’re going to have to wait for your new SIM Card to arrive. If you’ve got an eSIM, activation is a lot faster. Once the SIM card arrives, swap it out with the old one and follow the activation steps from your new telco.
Once you’re activated with your existing mobile number, your old service will be cancelled, so there’s no need to reach out to your ex-telco to tell them to do anything. The trend these days is for month-to-month no-contract mobile plans, but it’s worth checking to ensure you’re not on a contract so you can avoid exit fees. For SIM Only plans, expect a final end-of-month bill. Also note that if you leave a Postpaid plan before the handset repayment period is done, you’ll have to pay the remainder of the handset cost.