Exetel mobile plans review

Exetel sells Prepaid mobile plans that operate on the Telstra wholesale network, which makes Exetel a Telstra MVNO. All of Exetel’s Prepaid plans are 30-day offerings which, by default, automatically recharge upon expiry.

Exetel’s cheapest plan is the Everyday 4G Plan:

The Everyday 4G Plan typically costs $20 per 30 days for 10GB of data. In terms of competing plans in our comparison engine, TPG has better value with more data, as does Felix Mobile. Still, both of those plans are on the Vodafone network, so Exetel is still worth considering if you prefer to opt for a provider that uses the Telstra network.

For comparison, below is a daily updating list of popular Prepaid plans from our database with at least 3GB of data.

Exetel’s next Prepaid plan has more than double the typical data of the telco’s cheapest plan:

The Value 5G Plan costs $40 per 30 days and comes with 60GB of data.

TPG, again, has this beaten for overall data-to-dollar value, as does Lebara. Also on the Vodafone network, Kogan Mobile also offers better overall value, including some great perks.

Check out the daily updating list of popular Prepaid plans from our comparison engine below, which have at least 60GB of data.

If you’ve heard of Exetel before, you’ve likely done so in the context of the telco as an internet provider. Outside of Prepaid mobile plans, Exetel also sells NBN and non-NBN fibre plans to select areas, all of which you can see below.

Outside of operating on the widespread Telstra wholesale network, the main perk Exetel offers with its Prepaid plans is a 1000GB data bank. As long as you keep recharging your Exetel Prepaid plan, you can perpetually store leftover data at the end of every 30-day recharge period. If you have a month where you use more than your 30-day allocation of data, you’ll start using what’s stored in the data bank.

The only other feature worth noting is for Exetel’s four priciest Prepaid plans, both of which come with unlimited talk and text to 15 selected countries. These countries include:

Exetel support options include Exetel Webmail and forums, both of which are conveniently reached from the My Exetel login page, as well as more traditional support pathways. You can call Exetel tech support on 13 39 38 or email them by filling out the form on the Exetel contact-us page. If you prefer to reach out online, you can also find Exetel support on Facebook.

For all real-time support, get in touch with Exetel between 8:30am and 8:00pm Monday to Friday or between 10:00am and 7:00pm on Saturday and Sunday. At the time of writing, the Exetel website
noted that live chat and a call-back option are coming soon.

In terms of customer satisfaction, it really depends on where you look and how much the scores are weighted towards Exetel’s internet plans rather than its Prepaid offerings. Product Review had the lowest scores at the time of writing, at two out of five, while Trust Pilot was noticeably higher at 3.9. Averaged out, the overall reported customer satisfaction score is at 2.5, which can’t compete with noticeably higher averages from the likes of Felix Mobile, Mate, Moose Mobile and Pennytel.

Click the ‘Go’ button on any of the Exetel Prepaid plans you like the look of below to be taken directly to the corresponding sign-up page. Tap or click on the ‘Buy now’ button beneath the Prepaid plan you want to confirm your selection, then fill out the details to complete the sign-up process.

You can see all of Exetel’s Prepaid plans below.

These days, most telcos in Australia offer 5G mobile coverage and Exetel counts itself among that list. The cheapest plan available from the provider doesn't come with 5G but everything above that does. If you do want to see popular 5G plans from our comparison engine, check out the list below.