Suddenlink TV Review

Suddenlink TV’s minimal offering gets you your favorites, hassle free.
Sudden Link Logo
Overall Rating 3.3 out of 5
Contract terms:
None required

THE BOTTOM LINE: Suddenlink doesn’t bring a lot of extra features, but its core service is solid with over 200 channels and a TiVo-powered DVR. However, with only two advanced cable service options, you’re limited unless you pay for additional packages.


  • No contracts
  • Any-Room DVR powered by TiVo


  • Limited choice in packages and DVR
  • Expensive expansions

Suddenlink's availability is limited. Is it near you?

How much does Suddenlink cost?

When it comes to pricing, using different ZIP Codes yielded very different results in the checkout process. Your monthly HDTV bill could start anywhere from $47 to $60. That’s before considering premium channels or add-on packages. And while it’s not unusual for companies to charge differently based on location, these differences could cause monthly prices to vary drastically—especially when you consider premium channels, which we’ll talk more about later.

Even if the pricing in your location is on the higher end, Suddenlink is pretty good for a no-contract provider. Here’s a comparison of similar services:

Suddenlink Cable Packages
PackagesAverage Monthly PriceChannel CountDetails
Suddenlink SL200 $60200View Plans
Optimum TV Value$64.95182View Plans
Charter TV Gold$99.99200View Plans
Verizon Fios Preferred$89.99245View Plans

Additional Fees

Suddenlink charges $5.88 monthly for sports and broadcast fees, which is standard. However, we’d still like to see these prices at least mentioned in the checkout process rather than being an unwelcome surprise on your bill.

If you’ve wondered why TV service providers charge additional fees, here’s what Suddenlink had to say about it:

“…a $3.00 sports programming surcharge will be added to the bills of customers subscribing to this service to cover a portion of the skyrocketing cost of dedicated sports channels and general entertainment networks with sports programming. The broadcast station surcharge will increase $2.88 per month to cover the escalating fees charged by broadcast TV station owners.”

Technical Costs

Your one-time installation charge will range from $20 to $40; some companies charge upwards of $100, so this is a pretty good deal. Installation for up to three TV outlets is included with your package. For more than three TVs, there is an additional one-time charge of up to $60 and monthly charges of $3.50 per TV. If you want a protection plan, Suddenlink’s Safeguard covers in-home wire repairs for $4.99/month. This service doesn’t cover accidental damage, but it could come in handy if you run into trouble.

What packages does Suddenlink offer?

Two just isn’t enough

Suddenlink is limited in packages, and even then it’s unclear what you’re actually getting. After consulting the TV channel lineup, there are roughly 400+ channels included with SL300, but 100 of them are HD versions and 50 are music channels. So for pure variety, you’re looking at about 250 or so channels. If you want to order the SL300 but don’t see it in the buyflow, contact an agent.

HDTV SL200$47–$60/mo200
HDTV SL300$69–$82/mo400

HDTV SL200 package

Suddenlink’s first tier of non-local programming has 200 channels. They’re popular favorites, so most users can find the shows they want. Notable channels include USA, FX, the History Channel.

HDTV SL300 package

The biggest benefit to upgrading is the addition of Pac-12 sports (western division), which seems odd for a company based mostly in the South and East. In many of the tested ZIP Codes, this option did not pop up in the buying process despite the agent confirming its availability in the area. If this poses a problem, contact Suddenlink. Notable channels include Sundance TV, IFC HD, and NFL HD.

Which channels can I get with Suddenlink?

Bring on the add-ons

With only two package options, your real ability to choose channels lies in add-ons. You can add up to 100 special interest channels with packages for sports and info, movies, and family entertainment. Each package costs $9.00/month. Unfortunately, the packages don’t directly spell out which channels are included, so it’s a bit of a shot in the dark.

If you do get all three packages, you’re getting 100 channels for an additional $27/month, but is this actually a good value? Let’s compare:

  • With DIRECTV, the jump from their Select package with 145 channels to their Ultimate package with 240 channels costs $28.50.
  • DISH’s America’s Top 120 plan has an average monthly cost of $49.99. For another $20, you get at least 100 more channels in their America’s Top 250 plan.

With these facts in mind, Suddenlink’s add-on pricing seems reasonable, but remember this doesn’t include premium channels like HBO or Encore.

On demand/HD channels/premium channels

Suddenlink has an impressive On Demand selection with 11,000 titles, many of which are free. You get up to 100 HD channels free with your TV service.

Premium channels are subject to location, along with the pricing. In some locations, you’ll see the premium channels as combined add-ons that do actually save you money. For example, there’s a combined HBO/Cinemax package that’s $20.50/month, which is a pretty good deal. However, in some areas, that package doesn’t exist. Instead, those premium channels are listed for $18–$19/month each, effectively doubling the monthly charge for the exact same thing.

Click here to plug in your ZIP Code and see your Suddenlink TV Channel Lineup.

What equipment and features will I get with Suddenlink?

TiVo is nice, but choice is better

DVR Tivo-Premier
EquipmentStorage CapacityRecording HoursService FeeSimultaneous Recordings
Any-Room DVR powered by TiVo300 GB75 HD/150 SD$16/mo3
HD ReceiverNoneNone$7/moNone

DVRs and receivers

With the Any-Room DVR, you can record and watch on up to three TVs from a single DVR and also pause and rewind TV in any room. You will need receivers in each room requiring service; mini-DVR receivers are $7/month each. Conveniently, the service is provided by TiVo, so you can access your account anywhere in the world to set and watch your recordings.

Although you have the option to go with a third party DVR, we still think it’s a little unusual to only have one DVR available. The storage capacity and recording hours are weak compared to our top 2016 DVR picks, like the DISH Hopper 3, which features 2 TB of storage with 500 HD/2,000 SD recording hours. Although the Any-Room DVR has options for expanding with additional receivers, it’d be nice to get everything you need in one box.


You can pause and play live TV in any room in your home, which is great if you need to take a break to run errands or make a snack. You can also skip ahead 30 seconds or get an instant replay. More than just for watching, the Suddenlink2Go app allows you to use your smart device as a remote control, set your recordings, and download shows to go. If you’re watching a show on your tablet or smartphone, you can push it to your TV so everyone can enjoy. Between the TiVo app and the mobile website Suddenlink2Go, you’ll be able to take your favorites on the road easily.

Click here to get more info on the Multi-Room DVR powered by TiVo.

How is Suddenlink’s customer service?

Convenient and direct, Suddenlink won’t keep you waiting

Suddenlink’s live chat is great for answering your questions. The agents are friendly and to the point, as long as you ask your questions directly. They provided helpful links and specific information that wasn’t just copied and pasted, unlike other providers. Of course, they’ll try to add on services or get you to commit to a plan, but that’s expected.

They even go above and beyond with their news blog at, where they inform customers of new movies on demand, new and upcoming TV shows, and technical details.

Suddenlink recap

For most, great service is enough

With no contractual obligation, decent prices, and all the favorite channels, Suddenlink is a great no-frills service. While you might not get the advanced features you could find with providers like DISH, you have a more-than-capable DVR, great customer service, and device support with on-the-go capabilities.

Sudden Link Logo

Our recommendation

The best bang for your buck is the SL200 package with an add-on package or two catered to your needs (Movies, Sports & Info, or Family pack). If it’s available to you, the HBO/Cinemax combination is a good deal at $20.50/month. And if you need DVR service, a single Any-Room DVR box should be enough for the average family, coupled with a receiver for each TV.

Click here to sign up for service or get more information from Suddenlink.

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  • Teresea Reifsteck

    Got new service three months ago talking to the”salesperson” I was told as long as I have service with them for three months I qualified for a $200 Gift Card. On the end of my three months I called them and asked when my gift card will be sent. They told me I did not qualify because my bill on my second month was late a few days. I told them I was never told or explained the stipulations of the card when I signed up. I told them I would gladly give my $165 to a more honest carrier, since there are a lot of choices out there, and they were fine with me discontinuing my service before giving me the gift card. So they will loose a customer.

  • Lynn

    Suddenlink is the only “game in town” where I reside. I believe Suddenlink has struck deals with the landlords and property owners. None of them will allow satellite service on their properties. I recently received my Suddenlink bill and there was no information about increase in fees. I already am charged a $10.00 Broadcast Station Surcharge! This is so bogus! Only here in America do the providers “buffer” or “slow down” internet speed. Even in Romania this is not done! The US Government and the Monopolies they “sleep with” are financially raping us on a daily basis. America needs to wake up and stop being so complacent with all this! It’s time we took America back!

  • Lynn

    Suddenlink won’t tell anyone this, but they have a Basic Cable package of around 90 channels. The “HD BOX” is not required if you have an HD tv. The cable runs directly to the back of the tv. It runs about $25.00 a month, saving you about $50.00 a month. No music channels or program guide come with this.

    • Jeffrey Edens

      I called and they said they don’t offer this service

  • Douglas Greene

    Suddenlink is the worst….if you can avoid it. Do not get this service. Pricing and initial setup with this company is good. Its not until you have any kind of service interruption or technical issues that this company is as bad as they come. May God have mercy on you, because Suddenlink sure will not. I could go on and on about the countless times over a three year period I have been a customer that their services have been interrupted, techs not showing up on time or not at all, billing department sending a fee on my bill, all sorts of billing issues, as well as sending my 73 year old grandfather home with a cable box and cables to set up all by himself. Absolutely rediculous. If you have any problems at all with your services that require a technician, Their tech services have a 10-14 day waiting period at all times before they will arrive at your home. They are just plain awful.

  • Furious

    We signed up for HBO and Cinemax had the service 8 weeks, Great. Now no Cinemax no warning, just not knowing what has happen. Its up to the end user to find out why no sudden link service, that you have been paying for. No worries your not going to forget sending out the bill in mail… Why not let paying customers know in advance about program cancelations in your bill! Great Customer service Sudden link! Ha!

  • David dawson

    Sucks expensive poor service

  • David dawson

    Horrible service expensive later after been there awhile. Keeps going up. Need more they just take it. Internet charge mgs you don’t get.

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  • Carol

    Our service tech stood us up for our appointment. We waited 4 hours and when we called suddenlink they said he had been at our and the service was done. But he never showed. We better not be charged for this ‘service call’ that never happened. We will be making a strong conplaint with the dispatch supervisor. Hopefully they will do the right thing and we will get a tech out tomorrow.

  • Wayne

    HORRIBLE SERVICE! Wish I hadn’t got Suddenlink. Customer service is even worse and their techs must have to pass the “I’m dumber than a rock” test!!! I strongly recommend anyone else.

  • Deorc Darksong

    Once again they dropped channels but did my charges go down? Hell no
    Ask not one but 2 morons what I was being charged for each of the services.
    quote “we don’t know” quote “I can’t tell you
    Next question was, I order a upgrade in download speeds when will it go. Answer ” it is already active ”
    I told them no it is not that is why I am asking. they hung up

  • Richard Stewart

    any 4k content available?

  • Darlene Daniels Lopez

    Im paying $120! For 45 chanals! With suddenlink… ive been with them since 1992 & i dont even get a discount for being so loyal.