Suddenlink TV Review

Suddenlink TV has a great channel-to-cost ratio, but its customer service approval is lower than average

TV Service Provider
Plan
Price
Available channels
Details
Basic TV$30.00/mo.*50+View Plans
Value TV$75.00/mo.225+View Plans
Select TV$95.00/mo.*290+View Plans
Premier TV$115.00/mo.*340+View Plans
Data effective 10/20/21. Offers and availability vary by location and are subject to change.
* Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.
For one year. Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.
Brianne Sandorf
Staff Writer, Home Security & Smart Home
Read More
April 15, 2022
6 min read

You already have Suddenlink internet service and are curious about adding TV . Is it worth it?

We think yes—you'll pay a nominal amount compared to the number of channels you’ll be able to access. But Suddenlink isn't available everywhere, and its customer service approval is low, which may mean it isn’t for you.

First comes internet
Info Box

If you don't already have Suddenlink internet, be warned: you'll have to get it to use Suddenlink TV.

Suddenlink TV deals
Plan
Price
Available channels
Details
Basic TV$30.00/mo.*50+
Value TV$75.00/mo.225+
Select TV$95.00/mo.*290+
Premier TV$115.00/mo.*340+
Data effective 10/20/21. Offers and availability vary by location and are subject to change.
* Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.
For one year. Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.
Find Suddenlink TV in your area.
Pro Heading
Pros
Pro Bullet Good dollar-to-channel ratio
Pro Bullet Many channels
Pro Bullet Multiple DVR and TiVo options
Con Heading
Cons
Con Bullet Limited service locations
Con Bullet Low customer service approval

Suddenlink prices and plans

With Suddenlink TV plans, there are two things to consider: the cost-per-channel value and the overall cost.

Suddenlink has a quality cost-per-channel value, period. You pay less than a dollar per channel with every plan, which is a pretty darn good deal.

The very best value is the Select TV package.  With that one, you’ll pay just $0.29 per channel! In contrast, the worst value is the Basic TV package: $0.60 per channel.

But you also need to consider how much you’re paying overall. That makes things a little trickier! The Basic TV plan may not have the best value, but it does have the lowest monthly cost, making it a more economical choice. 

So to determine which plan is best for you, we suggest weighing how many channels you want against how much you’re willing to spend. 

Suddenlink TV prices
Plan
Price
Available channels
Details
Basic TV$30.00/mo.*50+
Value TV$75.00/mo.225+
Select TV$95.00/mo.*290+
Premier TV$115.00/mo.*340+
Data effective 10/20/21. Offers and availability vary by location and are subject to change.
* Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.
For one year. Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.

Every plan comes with popular options such as Disney Channel, Nickelodeon, Hallmark, and ESPN. That means you can watch DuckTales, SpongeBob, cheesy holiday movies, and the Super Bowl with even the Basic TV plan, no satellites required. Nice!

Although Suddenlink has a Price for Life guarantee for one of its internet plans, it doesn’t offer the same benefit for TV.

Suddenlink does have some hidden monthly fees, though. There’s a broadcast station surcharge ($15.00), a sports programming surcharge ($6.65), premium channel fees (up to $19.00), and DVR services (up to $20.00).

Luckily, it appears that all fees but the broadcast surcharge are optional.  You won’t have to pay the others unless you don’t want to use the services that go with them.

Costs
Price Tag

Suddenlink costs and plans may vary based on where you are. Our data is based on prices in Dallas.

Where is Suddenlink TV available?

Suddenlink TV availability is limited. You can get it in parts of the following 20 states:

  • Arizona
  • Arkansas
  • California
  • Connecticut
  • Idaho
  • Kansas
  • Kentucky
  • Louisiana
  • Mississippi
  • Missouri
  • New Jersey
  • New Mexico
  • North Carolina
  • Oklahoma
  • Ohio
  • Oregon
  • Rhode Island
  • Texas
  • Virginia
  • West Virginia

The best way to know if your home is eligible for Suddenlink service is to check our ZIP finder.

Find Suddenlink TV in your area.

How does Suddenlink TV compare to Xfinity TV, Spectrum TV, and others?

Suddenlink is a competitive cable TV provider. It has way more channels than our favorite cable service (Xfinity TV).

In fact, Suddenlink has more channels than all of its top competitors—but it typically charges less per channel. That alone makes it worthy of accolades.

Suddenlink also has a massive range of content that’s appealing to a diverse household. If you live with a toddler and a great-grandparent, or if you have a bunch of roommates from different backgrounds, you should all be able to find something you can enjoy with Suddenlink. Not every cable service can say the same.

How does Suddenlink TV compare to other cable TV providers?
Service
Provider
Price
Available Channels
Learn More
Suddenlink TV$30$115340
Xfinity TV$49.99$59.99185
Spectrum TV$34.99$49.99^140
Cox TV$53$132^250
Data effective 11/11/21. Offers and availability vary by location and are subject to change.
For the first 12 months. Some packages require a 1-year contract.
^ For the first 12 months.

How about other, non-cable TV services? Like Suddenlink, DIRECTV and Verizon both have over 300 channels. But while DIRECTV has fewer channels than Suddenlink for a higher cost, Verizon has more channels at about the same price point.

How does Suddenlink TV compare to other TV service providers?
Service
Plan
Price
Available Channels
Details
Suddenlink TV$30$115340
DIRECTV$74.99$149.99°330
Verizon Fios TV$55$110**425
Data effective 11/11/21. Offers and availability vary by location and are subject to change.
° For 12 months plus taxes & fees, w/24-mo. agmt. Autopay & Paperless bill reqd. Prices higher in 2nd year. Regional Sports Fee up to $11.99/mo. is extra & applies
** w/Auto Pay + taxes. Equipment charges may apply.

Except for Verizon Fios, Suddenlink TV’s competitors don’t provide as good a value.

If you’d like to learn more, check out the following:

Suddenlink TV channel range

You might be wondering, “What are all the channels that Suddenlink provides?” That’s kind of a mystery.

Suddenlink doesn’t release full lists of package channels, probably because they vary based on location. But here are a few guarantees.

Basic TV: 

  • Local channels

Value TV:

  • Local channels
  • Disney Channel
  • ESPN
  • Fox Business Network
  • Fox News
  • Hallmark Channel
  • HGTV
  • IFC
  • INSP
  • MTV
  • Nickelodeon
  • TNT

Select TV:

  • Local channels
  • CMT
  • Disney Channel
  • Disney Junior
  • Disney XD
  • DIY Network
  • ESPN
  • Fox Business Network
  • Fox News
  • FX Movie Channel
  • Hallmark Channel
  • Hallmark Drama
  • HGTV
  • IFC
  • INSP
  • MTV
  • NFL Network
  • Nickelodeon
  • Nicktoons
  • Smithsonian Channel
  • Sony Movie Channel
  • TNT
  • TV One

Premier TV:

  • Local channels
  • ACC Network
  • Big Ten Network
  • CBS Sports Network
  • CMT
  • Disney Channel
  • Disney Junior
  • Disney XD
  • DIY Network
  • ESPN
  • ESPNU
  • Fox Business Network
  • Fox News
  • FS2
  • FX Movie Channel
  • GOLTV
  • Hallmark Channel
  • Hallmark Drama
  • HBO®2
  • HBO Zone
  • HGTV
  • IFC
  • INSP
  • MTV
  • NFL Network
  • Nick
  • Nicktoons
  • Pac-12 Networks
  • Smithsonian Channel
  • Sony Movie Channel
  • Stadium College Sports
  • TNT
  • TUDN
  • TV One

As you can see, that’s quite a bit of variety to cover different interests. Even if you have a full household range of young kids to older adults, everyone is sure to find something that fits their interests. There are even options that you can all enjoy together!

Premium channels
Money

You can pay extra for some premium channels with Suddenlink TV:

  • HBO Max ($19/mo.)
  • CINEMAX® ($17/mo.)
  • SHOWTIME®/THE MOVIE CHANNEL™ ($17/mo.)
  • STARZ® and STARZ® ENCORE ($17/mo.).

Should you pay extra for them? Depends on your taste in entertainment. With Suddenlink’s variety, you don’t need premium channels for a good experience. But if you love streaming, HBO Max or STARZ might be worth it. And if you’re into traditional TV and movies, you might want CINEMAX or SHOWTIME.

Suddenlink TV channel selection
Plan
Price
Channels
Details
Basic TV$30.00/mo.*50+
Value TV$75.00/mo.225+
Select TV$95.00/mo.*290+
Premier TV$115.00/mo.*340+
Data effective 10/20/21. Offers and availability vary by location and are subject to change.
* Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.
For one year. Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.

Bundling

All Suddenlink TV packages involve bundling! You have to get Suddenlink internet if you want TV.

Suddenlink internet prices range from $24.99 to $49.99 each month. If you add the price of your preferred TV plan to the price of your preferred internet plan, you’ll get an idea of how much the whole thing would cost.

Suddenlink also offers mobile phone services. And while you won’t get a discount when you combine TV with internet or mobile, you will get a discount when you combine internet and mobile. So if you get all three services, you’ll save some money.

Suddenlink TV contracts, equipment, and fees

With Suddenlink TV, you don’t have an annual contract. And there’s no termination fee either.

No termination fees means you can cancel anytime for any reason. Moving? You can cancel.  Kick your TV-loving ex to the curb 

If you choose to use equipment from Suddenlink, you’ll have some extra monthly costs. And you’ll still have to pay other service fees, like broadcast and sports surcharges.

Equipment and devices

You don’t have to get Suddenlink hardware unless you want specific services, like DVR or TiVo.

Suddenlink’s DVRs use the cloud to store your saved movies and shows. You can try the standard Cloud DVR, the Cloud DVR Plus, or the Cloud DVR Max.

DVR services fees: 

  • Cloud DVR: $8 per month for 25 hours of recorded content
  • Cloud DVR Plus: $10 per month for 75 hours of recorded content
  • Cloud DVR Max: $20 per month for 150 hours of recorded content

Or, if you like to rewind and play back your live content, we recommend trying the TiVo service.

TiVo service fees:

  • TiVo Stream: $10 per month for a TiVo that integrates directly with STARZ streaming content
  • TiVo Mini: $11 per month for a TiVo that allows a multiroom TV experience
  • TiVo Receiver: $17 per month for a TiVo that makes it easier to switch between streaming devices

Suddenlink also sells Apple TVs. Why? To get the full effect from your Suddenlink subscription, the company recommends a 4K viewing experience.

So if your current television isn’t up to scratch, buying an Apple TV from Suddenlink for $10 a month over 18 months could be the right answer for you.

And if that’s not enough, you can also get Suddenlink Amplify, a speaker with Alexa built in. It’s a great addition to your movie experience, but it’s not always available in every Suddenlink location.

Service fees

Suddenlink has two recurring service fees for you to look out for:

  • Broadcast station surcharge: $00 per month. Broadcast TV stations charge for access to their channels, and Suddenlink passes that cost on to you.
  • Sports programming surcharge: $6.65 per month. Sports stations and networks also charge for their programming, and you get to help Suddenlink cover the cost of those services (if you get a plan that uses them).

Suddenlink TV customer service

According to the American Customer Satisfaction Index, subscription TV services have an average satisfaction score of 65.¹

Suddenlink, on the other hand, has a satisfaction score of 56. And not only is its score lower than average, Suddenlink’s actually one of the lowest-ranked subscription TV services, period.

Suddenlink TV ACSI 2020–2021 customer service rating
Rating
Score
ACSI 2020–202156 out of 100

Suddenlink Communications also has an F with the BBB and a 2.2 rating on BestCompany. Yikes.

Why the low scores? Most negative Suddenlink feedback is aimed at the internet connectivity, not the TV service itself. But since you have to get Suddenlink internet to use Suddenlink TV, it makes sense that those frustrations are carrying over into the TV experience.

Recap: Is Suddenlink TV good?

Suddenlink TV is an excellent value, offers tons of content, and has multiple equipment options if you want DVR or TiVo services. If you want a flexible service with lots of options, this is a good one.

But if you value good customer service, you might want to skip Suddenlink, because its customer satisfaction is low right now.

  • Price: Suddenlink has an excellent dollar-to-channel ratio, so you’ll never pay too much per channel. And with four different plans, you can pick the price and number of channels that seem right to you.
  • Channels: Suddenlink has up to 340 channels with lots of variety. You’ll always have something to watch!
  • Contracts, equipment, and fees: Suddenlink requires no contracts and (unless you choose to rent a DVR, TiVo, or TV) has minimal services fees.
  • Customer service: Suddenlink ranks poorly with the ACSI and BBB. Most of the negative feedback seems to be related to the internet quality, but if customer service is important to you, this might put you off the TV service.
Available channels
340
Starting from
$30.00
/mo
Data effective 05/16/2022. Offers and availability vary by location and are subject to change.

Methodology

To rate Suddenlink TV, we took a hard look at the following:

  1. Price
  2. Channels
  3. Contract
  4. Equipment
  5. Fees
  6. Customer service

We obtained most of our price information by entering a Dallas address on the Suddenlink website and most of our customer service information from the ACSI.

For everything else, we relied on the Suddenlink website, Suddenlink customer feedback across the internet, and additional research about service fees, DVRs, TiVos, Apple TVs, and so on.

Suddenlink TV FAQ

No. Suddenlink offered TV as a separate service for a hot minute, but now you can only get Suddenlink TV as an add-on with Suddenlink Internet. And you have to have at least the 20 Mbps plan if you want the TV service.

We honestly aren’t sure.

We tried to get in touch with Suddenlink, but the service department doesn’t provide a general chat or email address like most companies.

You could try the sales phone number, but be warned—some companies with over-the-phone sales won’t engage with you unless you provide personal information (like your address) first.

You could also try visiting a Suddenlink storefront. They exist in the following states:

  • Arizona
  • Arkansas
  • California
  • Kentucky
  • Louisiana
  • Mississippi
  • Missouri
  • North Carolina
  • Oklahoma
  • Texas
  • West Virginia

Altice One owns Suddenlink, and the app you’ll use for streaming on an Apple TV is called the Altice One app, not the Suddenlink app.

Sources

Brianne Sandorf
Written by
Brianne Sandorf
Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times. Contact her at brianne@reviews.org.

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