Suddenlink Internet Review

Fast, cheap internet from Greenville, North Carolina, to Kingman, Arizona—and a few towns in between.
Internet Service Provider
NamePriceDownload speedView plan
Internet 1 Gig$84.99/mo.1000 MbpsView Plan
Internet 400$54.99/mo.400 MbpsView Plan
Internet 200$44.99/mo.200 MbpsView Plan
Internet 100$34.99/mo.100 MbpsView Plan
PriceDownload speedView plan
$84.99/mo.1000 MbpsView Plan
$54.99/mo.400 MbpsView Plan
$44.99/mo.200 MbpsView Plan
$34.99/mo.100 MbpsView Plan

If you live in Jonesboro, Abilene, or another small Southern town, then Suddenlink may be one of your few choices for high-speed internet. If you live nearly anywhere else, you’ve probably never heard of it.

Suddenlink’s strategy seems to be this: offer affordable, high-speed internet in the places where the biggest, baddest internet service providers (ISPs) haven’t yet dominated the market.

But before you jump onto the Suddenlink bandwagon, make sure you read up on its less flashy attributes: data caps, price increases, and contract fees.

Suddenlink internet plans

NameDownload speedUpload speedPriceView plan
Internet 100100 Mbps10 Mbps$34.99/mo.*View Plan
Internet 200200 Mbps20 Mbps$44.99/mo.*View Plan
Internet 400400 Mbps40 Mbps$54.99/mo.*View Plan
Internet 1 Gig1000 Mbps50 Mbps$84.99/mo.*View Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* For the first 12 months.

Pros

  • Fast speeds
  • Cheap promotional prices

Cons

  • Tricky contracts, fees, and data caps

Suddenlink prices and plans

Suddenlink goes for quality over quantity—and hopes you don’t read the fine print

If internet plans were supermarkets, then Suddenlink would be Trader Joe’s. It doesn’t have a ton of variety, but the products it does sell are high quality at a low price.

Suddenlink internet plan details

NameDownload speedUpload speedConnection typePriceView plan
Internet 100100 Mbps10 MbpsCable$34.99/mo.*View Plan
Internet 200200 Mbps20 MbpsCable$44.99/mo.*View Plan
Internet 400400 Mbps40 MbpsCable$54.99/mo.*View Plan
Internet 1 Gig1000 Mbps50 MbpsCable$84.99/mo.*View Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* For the first 12 months.

Suddenlink’s cheapest internet plan is 100 Mbps. That’s more than enough speed to stream the newest season of True Detective while the youngins (or your roommate) stream SpongeBob reruns in the basement.

Light Bulb icon

Need some help figuring out what Mbps are, and how many of them you need?

Suddenlink’s 100 Mbps undercuts both AT&T’s and Centurylink’s 100 Mbps plans by a decent margin (at least until promotional prices end after 12 months).
Next up in Suddenlink’s plan lineup are the 200–400 Mbps tiers, which will keep the streams going strong for larger families, even when all of the kids are on their own devices.

Then there’s Suddenlink’s gigabit internet service, which is like a truck with a V10 engine. Most of us will never need that much power, but for others—like multi-family households—it can be essential.

If you’re interested in tacking on phone or TV services, then you might be able to save by bundling.

Which Suddenlink internet plans do we recommend?

Internet 100

Who it’s best for: Single professionals and retired couples

Why we picked it: This Suddenlink internet service will handle all the basics for lower-use households: streaming music and video, sending emails, obsessively checking your social media feeds when you’re supposed to be working—you know, the basics.

Suddenlink's Internet 100 plan

Download speedData capPriceView plan
100 Mbps250$34.99/mo.*View Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* For the first 12 months.

Internet 400

Who it’s best for: Multi-family households, gamers, people who work from home

Why we picked it: 400 Mbps is a step up from 100 or 200 Mbps, for sure. But the real advantage to this plan is the unlimited data.

Suddenlink's Internet 400 plan

Download speedData capPriceView plan
400 Mbps999.999 TB$54.99/mo.*View Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* For the first 12 months.

Suddenlink internet speed and data

It’s fast, but can it do the Kessel Run in less than 12 parsecs?

Let’s put it this way: do you remember the strange, staticky sound of an old dial-up modem? Those modems operated at 56 Kbps. Suddenlink’s slowest internet plan is about 200 times faster!

Here’s another example: Suddenlink’s fastest internet speed—1 Gbps—is fast enough to download an HD movie in roughly 30 seconds! Now that’s fast.

But internet speed isn’t just about downloading. As serious gamers, freelancers, and home business owners know, it’s also about uploading and network reliability.

Since Suddenlink’s internet mostly runs through a cable network, its upload speeds are just a fraction of its download speeds, and its connection is not as reliable as fiber.

Suddenlink's internet speeds

NameDownload speedUpload speedView plan
Internet 100100 Mbps10 MbpsView Plan
Internet 200200 Mbps20 MbpsView Plan
Internet 400400 Mbps40 MbpsView Plan
Internet 1 Gig1000 Mbps50 MbpsView Plan

If you need speeds that can truly rival the Millennium Falcon, then you might need to look to AT&T, Frontier or another super-fast ISP that provide a fiber network.

Suddenlink data caps

Can you have too much of a good thing? Suddenlink seems to think so.

Suddenlink’s Internet 100 and Internet 200 plans will cap your data use at 250 GB and 350 GB of data, respectively. That equals about 100–300 hours of streaming Netflix (depending on if you’re watching standard or HD).

100–300 hours might sound like a lot, but if you divide it between three or four people, then you might have to start limiting yourself to one episode of The Good Place each night. The horror!

Suddenlink will charge you $15 for each additional block of 50 GB that you use over your cap. If data caps are a deal breaker for you, then you’ll need to bump up into a pricier plan, or look into plans from Frontier, Optimum, or Spectrum.

Suddenlink fees, contracts, and equipment

Check for SUDDEN price changes before you LINK yourself to a contract. (Ba-dum-TSH!)

Suddenlink service contracts

As they say, the devil is in the details.

Suddenlink’s low, low advertised prices are, it turns out, “promotional”. After 12 months, the company can raise them to the standard prices, and you can watch your sweet deal disappear.

Internet 100, 200, and 400 plans will cost, respectively, $75, $85, and $95 a month at standard pricing. Ouch!

Suddenlink service fees

Suddenlink’s fine print is like a thriller novel: the further on you read, the more twists and turns you find. The next big reveal is the dreaded fees.

  • Installation fees: Standard installation is listed as $99, but it is waived for some plans when you sign up online.
  • One-time fees: There’s a $40 activation fee. (A little steep, no?)
  • Early termination fees: If you terminate a promotional deal before the 12 months is up, it could cost you “up to $200”.

Suddenlink equipment and fees

You can rent a Wi-Fi modem from Suddenlink for $10 a month. If you’d prefer to spend that money on a loaded burrito instead, then you can bring your own DOCSIS 3.0 compatible modem.

We recommend checking out the ARRIS SURFboard modem and Wi-Fi router, available on Amazon.

Suddenlink customer service

When something’s strange in your computer browser, who you gonna call?

Unfortunately, your customer service rep might be less fun to deal with than the Ghostbusters. Suddenlink, like most ISPs, has a bit of a public relations problem.

The company comes in 4th place among ISPs in the American Customer Satisfaction Index report for 2018.1 That sounds like an accomplishment, but remember that the bar is pretty low.

If you need to reach ‘em, go ahead and give ‘em a call at 1-877-794-2724.

You can also contact Suddenlink online here:

Recap: is Suddenlink good?

Or, as Marie Kondo would ask, does it bring you joy?

Suddenlink may not be everyone’s ISP in shining armor, but it does have plenty to offer the right person, like low promotional costs, high speeds, and unique availability.

But Suddenlink internet has its problems too. Price increases, fees, and data caps are inconveniences that can really add up, especially if you’re already strapped for cash.

If you’re still on the fence, it might be helpful to compare Suddenlink internet to more established ISPs, like our top recs for streaming and gaming.

FAQs

Q: Does Suddenlink throttle its speeds?

Yes, in some areas. The company states that it strives “to deliver a fair and equitable share of the available capacity to all of our local customers.”2

Q: Does Suddenlink have a phone app?

Yes, Suddenlink has apps for both Android and IOS devices. However, both apps only work for those who are subscribed to Suddenlink TV services.

Sources

  1. ACSI, “Telecommunications Report 2018
  2. Suddenlink, “Bandwidth Management
  • Marilyn

    Suddenlink has no customer service at all. The internet representative don’t know what they are doing and talking about. They charge for a service fee and wouldn’t waive it. I explained to them that I was with the phone with a representative to resolve my internet issue because it wasn’t working. The representative was working with me and told me it was my router so I went get a router and it still didn’t work. I called them back again to give them my router information to be hooked up and it still doesn’t work. They said all they can do is to send a representative to go out and look at it. The representative also stated that I will not be charged a service fee and when I went to pay my bill. I saw my bill increased by $50 and they couldn’t waive the fee. They also charge a late fee $10 if you pay your bill just 2 days late. Other places like water, electricity, bank etc give their customer 5 to 10 grace period to pay after the due date and not charge their customer. Suddenlink is all about money and not willing to help customers at all. I would not recommend anyone to go with them for services. As soon as I find somewhere else that will service my internet, I will cancel them.

  • Chas Quisenberry

    SUDDENLINK IS HORRIBLE!!!!!

    I have tried for WEEKS to get ahold of someone to fix THEIR TERRIBLE service.

    Why am I paying this worthless company $200 a month to treat me like I am just another dollar bill in their Bank Acct.

    They are a JOKE PEOPLE! …PLEASE listen to me and I pray that I can steer even 1 person away from this business, (If you don’t take my advice, trust me, you will be disappointed)

    & MESSAGE TO SUDDENLINK: – PLEASE… Quit spending all your money on worthless commercials, take that money and make you’re products and service WORK. Or take that marketing money and hire a few people to actually answer your support phone lines.

    I am Leaving Suddenlink TOMORROW!

    I’m sure your competition will appreciate my business.

  • 30yrfed

    Also funny they claim to have a Overall Rating of 3.7 out of 5 stars but there is no place to rate them. The comments below tell the real ratings

  • psychoace

    Make sure you’re using cat5e and not just regular cat5. Also try cat6 just to make sure it’s not the older style cable that’s the problem.

  • Tish Comby

    Over three years ago, I made the mistake of signing a contract with suddenlinkbusiness.com, to save an installation fee. When my business “went out of business”, I was stuck with a punishing cancellation fee. However, since I was moving to another place of business, a motel that I had inherited, Suddenlink Business agreed to transfer the service, avoiding that outrageous cancellation fee. Later, when I moved into my permanent residence, Suddenlink Business again agreed to transfer the service, apparently happy to simply continue collecting $75 a month.
    The long and short of it is that for three long years I paid $75 a month for a service that would be inadequate for any business. The upload and download speeds were too slow for either business or home use.
    Finally, I figured the three years should be up, and called Suddenlink Business at 1-800-490-9604. The lady on the other end of the line informed me that I was just going “month-to-month”. At that time, I scheduled my Suddenlink Business line to be disconnected, well over a month before my next bill was due.
    In the process of setting up my new service, the Suddenlink Residential service technician had already disconnected the Suddenlink Business line the week before, and taken the equipment back to the local office in Many, Louisiana. Yet, the following week, I received another bill from Suddenlink Business.
    When I called Suddenlink Business to inform them of this mistake, the operator was both unwilling and unable to make any corrections. Her attitude, which I assume she gets from the corporate management of Suddenlink Business, was basically, “This is the way it is, this is the way we’ve always done it, I can’t help you with anything.” She interrupted me, and talked over me in her attempts to assert her authority. That customer service representative needs to be retrained, and reminded that she is not a bureaucrat at the Department of Motor Vehicles.
    Personally, I would not recommend Suddenlink Business to anyone who has any other choice at all. The entire organization is unorganized, from their website to their technicians, and from the billing department to their customer service. If Suddenlink Business can’t communicate between their own departments, how on earth can they offer a good communication service to the public?

  • John Coiner

    Just moved to Hurricane WV and seemed like I had great service with phone, TV and internet. Then I decided I would not instLL a TV in my office so I went by their office to have it cut off. Since the TV I was going to hook up there was still in unplacked boxes, I did not have it connected with the other TVs. Well the lady at the store said no problem and she cut the TV off. Went home and found out I have no reception in master BR so went back to the store this AM. she again very nicely said she would fix it. Went back home and found it still was not working. Went back to office and was told I would have to wait 10 days for a Tech to get out to see what was srong. went home and called hot line and they attempted to turn my set back on but had no luck. so I will now have to wait a full 8 days before they can look at the problem. Their auto voice helpl link is a stinker!! dont even try that line. The only way I got through was the hidden number on my sign up copy. I will not give them a total thumbs down but so far, I think they really lack sufficient technicians that can fix a problem quickly. Now I will give them credit – I wanted to watch WVU foootball last Saturday and paniced at about 11:00 when I could not pick up that channel. called them and they said I had to have the sports package and “snap” just like that they turned it on. Miracles when you get hold of right person.

  • Kathie Rost

    Nice of them to give THEMSELVES 3 and a half stars! I would give them MINUS 5 stars if I could. As I write, landline phone service has been down for 3 days, and they have no idea when it will be fixed.
    I have had to call them multiple times since moving here as my internet and cable go out constantly. Lucky I don’t have a home-based business! I’ve lived all over the country, and this is definetly the WORST internet/phone/cable I’ve EVER experienced! Here in Sedona they are a monopoly, so they really don’t care. GO ANYWHERE ELSE if you have a choice!!!!!!

  • Bill Watkins

    the change you made to guide is really bad the color blue is hard to read it should be back to what it was

  • Bill Watkins

    The blue color on the guide i really bad can’t read it please change it Now

  • Charlotte Laprarie

    most people cant get stuff in their area because suddenlink doesn’t want to upgrade. I pay 140.00 a month for 20/5 and most of the time i get 10/2. channels suck and no phone service. Internet and cable goes down every night and when i call to get someone out, they don’t know what the problem is. Be grateful you have the service you have with little pay. as far as i care, suddenlink and go screw themselves.

    • Keith Wing

      We still have reliable service and our actual speeds is always around 240 down instead of the 200 we are paying for. That being said, I recently noticed that our bill jumped up to almost $100 month. After reading some fine print on our old bills, it turns out that our $70/mo rate was a 2-year introductory price.

      • Shannon Hacker

        Yes ours did the same and now it’s up to 117 a month for same service you’re getting. Also noticed it says I’m saving 6 dollars in promotional savings which means eventually they’ll go up another6anothe 6 bucks!

  • DW

    Suddenlink is the worst company I have ever dealt with. We had had the worst internet connection for the past month and they have yet to come out and fix it…so we are paying for something we are not getting. We called 4 times now and on the day they told us they would fix it…they only send a general technician to “look” at it…I am not paying them until its fixed and there is a deep discount…then I may just cancel my service…worst #worstever #horriblecompany @suddenlink

  • Chad Weatherford

    Customer service is hit and miss. They are quick to blame a router that you bought for yourself. I have the gig service with telephone for $102/mth. For the first year it was great! Then I moved across town and it has been down several times for extended periods. So I call today to cancel my service, by apparently there is a service outage in my area so they cannot answer the phone at this time… what??? I went through the prompts saying all I wanted to do is cancel my service.
    I switched to AT&T Fiber service (lucky to have it here) and it has been awesome!

    The techs have always been great, but I have also been an IT professional for a LONG time so we speak the same lingo 🙂

  • Melanie

    Worst “service” Ever. If I could give a negative rating I would. Don’t do business with Suddenlink, they will only lie to you, add random charges to your bill, over draft your account and you’ll never see a dime back. Not to mention you won’t even have the service you paid for! No one cares, I’ve talked to managers and the corporate office, all I can do is warn you not to fall for this TERRIBLE business. I can’t wait until their customers see their scams and flee to better HONEST providers.

  • Sam j W

    I have been a customer for only 2 weeks now. To be honest, this has brought back memories of back when 56k modems where a thing. I cant watch a 144p youtube video with out a buffer every 20 seconds. I am paying for 100mbps down, but I am not even getting 1mbps down. On top of that. During installation, the tech refused to run lines I needed stating “I cant run a line over 6 feet”. I had to go and buy cable my self (cat5e which cost me around 20 dollars for 50 ft), and run it on my own. And they had the gaul to charge me a 30 dollar truck fee. All the guy did was use existing lines from a Dish Network satelite that was left by the previous owner of the home. Which I am guessing is not the right lines for cable internet but I could be wrong. This is ridiculous. I dont even know what to do. I have tried contacting customer “support” if you can even call it that, they have been very much less than helpful, and infact infer that I am the problem even though the only line I ran was from their split line where the internet is located (the dining room), to the tivo box in the living room through the attic. which should have 0 effect on the internet. If there was any other choice, I would take it, but there is not, they are the only cable company in my area, and they have me over a barrel, and are banging me out hard core.

  • MS Conair

    One of the most nasty mean, rude and unethical company I ever saw in my life. If your apartment property management is providing free internet then they will make sure that you buy either modem from them or rent or if you buy your own then they will make sure it won’t work so they can send technician and charge you $60. They make your situation as a hostage and force you to buy one of the service and pay them 60-80$ anyhow. I found that neither there is any regulatory body which can control their nasty mean unethical business. They have monopoly and control over the property management patch up so basically they are if making fool 1 million people annually and making them hostage by selling one of the service they are simply making 60 million USD just forcing users to buy one of the service. Isn’t it unethical and illegal but people just don’t understand and pay away because they have no choice and this is illegal way they make people hostage.

  • Sean Linderer

    So I’ve used suddenlink for the better part of a decade, and as long as I didn’t have signal issues with the internet I’ve had no complaints. Not until a recent move into an area that offered a lesser internet plan of a max of 25mbs. I was told by the service sales lady that I would have unlimited internet only to find out in the following months that it was 250gb which we has never had in the past with suddenlink. The supervisor I complained to about this told me there was nothing they can do (which I believe is the only line they are taught). Fast forward a few months to my intermittent internet outages. After hundreds of modem/router resets, dns dumps, ip renewals and service calls over several months I’ve had no help. The most recent spanned over a month of trying to get a tech to my house. I called to make an appointment which the soonest one was 6 days away. The day before I get an automated call cancelling it. The reason was apparently my street had a temporary outage unrelated to my issue which got fixed so they figure my issue magically went away. I call a day later and schedule another appointment for 4 days out from 1pm to 5pm on a Friday. I wait around and about 3:30 I get an automated call saying the tech was on his way and would arrive soon. The tech never showed. (It would only be fair to charge them the $60 fee for not being home when a tech arrives to your house, but not going to argue with life’s many injustices.) I call cs again and am told my street is experiencing a poor signal and a tech can’t respond to individual issues on a street that’s already having issues with the whole street. I asked the woman if it was standard practice to not let a customer know if he were expecting a tech to show up and they had no plans to show. She said….say it with me, there was nothing she could do. So currently I’m sitting here with a poor signal and intermittent outages and not a soul at suddenlink cares to make good on all the crappy service they’ve offered me.

  • Speedy Sims

    Suddenlink is the worst internet company I’ve ever had!!! They will raise the price of your monthly bill WITHOUT WARNING!! Save yourself the trouble and stay far far far away from this company! I started out paying $40 a month, now I am at $80 a month with NO CHANGES TO MY ORIGINAL PACKAGE. This company is TERRIBLE! I give them 0 stars!

  • Jesse

    Without a doubt the worst customer service that exists with any utility company. Their automated system will reboot your router regardless of whether or not you allow it or not. You can not reach an actual customer service rep no matter what you do with in the automated system. Suddenlink is mandatory with my apartment rent, I have no other option currently, but am in the process of buying a house, do you think I will use Suddenlink———not on your life, no in a hundred years would I put myself in this situation again if I have any kind of say in the matter.

  • Jordan

    DO NOT USE THEM!!!!! Absolute worst company ever. Company is full of incompetent liars who just want your money. They tell you one thing on the phone and do the complete opposite. They will add random charges to your bill and when you call to ask what the charge is……guess what “They do not know what it is” and that they cant take it off. Just weeks after they installed the cable it stopped working. I had put the safe guard on the account for that reason. They send a technician out to fix the problem. He gets it back up and running and proceeds to tell me that whoever installed it dint do it right and used the wrong parts. Then he leaves and we get charged for it. I call to ask why there is an extra charge for the technician coming out. She says that the notes from the technician state “tampered equipment” and safe guard does not cover equipment that has been tampered with. This company could be ran better by my 6 year old then people who work there currently. It would be a lot more honest too. Wish they had a negative star rather than zero stars.