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Suddenlink Internet Review 2022
Suddenlink offers fast internet from Greenville, North Carolina, to Kingman, Arizona—and a few towns in between. But are the speeds you get worth the price?
|Internet 75||$29.99/mo.*||Up to 75 Mbps||View Plans|
|Internet 100||$29.99/mo.*||Up to 100 Mbps||View Plan|
|Internet 150||$49.99/mo.*||Up to 150 Mbps||View Plans|
|Internet 200||$59.99/mo.*||Up to 200 Mbps||View Plan|
|Internet 300||$39.99/mo.*||Up to 300 Mbps||View Plan|
|Internet 400||$79.99/mo.*||Up to 400 Mbps||View Plan|
|Internet 500||$59.99/mo.*||Up to 500 Mbps||View Plans|
|Internet 1 Gig||$79.99/mo.*||Up to 940 Mbps||View Plan|
If you live in Jonesboro, Abilene, or another small Southern town, then Suddenlink may be one of your few choices for high-speed internet.
Suddenlink’s strategy seems to be this: offer affordable, high-speed internet in the places where the biggest internet service providers (ISPs) haven’t yet dominated the market. That's good news for anyone stuck with satellite internet, dial-up, or no internet at all.
But before you jump on the Suddenlink bandwagon, make sure you read up on its less flashy attributes: price increases, weird fees, and less-than-stellar customer service. Let's dig in and find out if Suddenlink internet is right for you.
- Fast speeds
- High-speed internet in rural areas
- No annual contracts
- Oddball fees
- Price hikes after one year
Suddenlink prices and plans
Suddenlink offers internet plans with download speeds ranging 75 to 940 Mbp, and its prices for those speeds sit on the low end when you look at other internet service providers (ISPs).
Plus, Suddenlink internet comes with no contract and no data cap.
|Internet 75||$29.99/mo.*||Up to 75 Mbps||Unlimited||View Plans|
|Internet 150||$49.99/mo.*||Up to 150 Mbps||Unlimited||View Plans|
|Internet 100||$29.99/mo.*||Up to 100 Mbps||Unlimited||View Plan|
|Internet 200||$59.99/mo.*||Up to 200 Mbps||Unlimited||View Plan|
|Internet 300||$39.99/mo.*||Up to 300 Mbps||Unlimited||View Plan|
|Internet 400||$79.99/mo.*||Up to 400 Mbps||Unlimited||View Plan|
|Internet 500||$59.99/mo.*||Up to 500 Mbps||Unlimited||View Plans|
|Internet 1 Gig||$79.99/mo.*||Up to 940 Mbps||Unlimited||View Plan|
Is Suddenlink internet cheap?
If you're after gig speeds, the price for Suddenlink's Internet 1 Gig plan is pretty excellent. Most gig-speed plans fall around that monthly price—and some are even costlier.
|Suddenlink Internet||$29.99–$79.99†||50–940 Mbps||View Plans|
|Spectrum Internet®||$49.99–$89.99‡||200–1000 Mbps||View Plans|
|Xfinity Internet||$19.99–$79.99^||50–1200 Mbps||View Plans|
Where is Suddenlink internet available?
Suddenlink provides internet service in 17 different states, with most of its service focused in West Virginia, Arkansas, and Louisiana.
To find out if your particular town has Suddenlink internet, we recommend checking out the full list of service areas.
Suddenlink internet speed and data
If you're looking for quick downloads, Suddenlink starts you at 75 Mbps and goes up all the way to one gig (940 Mbps).
Those speeds are more than enough to keep most families streaming Parks and Recreation over and over or enjoying a game of Overwatch together.
Unless you've got a ton of connected devices, like cell phones, computers, tablets, home security systems, and smart TVs, in your home or have the next YouTube star streaming from the living room, the 100 and 300 Mbps plans should be enough.
But if your family says yes to all the above or if you do a lot of downloading, file sharing, or work from home, the 400 or 940 Mbps plans are probably more your speed.
We're pretty impressed with Suddenlink's speed score in our analysis of the fastest ISPs in the US. It earned a weighted score of 37.1 out of 100, putting it ahead of competitors like Frontier, AT&T, and Cox.
Cable ISP rank
11th out of 38 ISPs
5th out of 22 cable ISPs
Just a quick note, though: Suddenlink's weighted score doesn't represent any actual download speeds you might see if you sign up for its service. Instead, that score is a combo of the average download speeds, upload speeds, and latency that Suddenlink users saw in more than 1 million speed tests taken in 2019.
As with any internet provider, you may run into days where your internet experience is a slog. So we put together some tips for speeding up your internet to help you out.
Suddenlink says "No problem!" to unlimited data. That means no data overages and no paying extra for more data when you go wild with streaming and Steam downloads. And that's what we like to hear.
Suddenlink contracts, equipment, and fees
We like that Suddenlink's plans have no contracts and no data caps, but there are some hidden features.
Turns out that low price for the 100 and 300 Mbps plans lasts for only 12 months. That means your bill goes up after that amount of time. Yup, there's no price for life guarantee to be seen here. Move along.
Equipment and fees
You can rent a Wi-Fi modem or a wireless gateway from Suddenlink for $10.00 a month. If you’d prefer to spend that money on a loaded burrito instead, then you can bring your own compatible modem.
We recommend checking out the ARRIS SURFboard modem and Wi-Fi router, available on Amazon.
Suddenlink’s fine print is like a thriller novel: the further on you read, the more twists and turns you find. The next big reveal is the dreaded fees.
- Standard installation fee: $99, but Suddenlink sometimes offers free installation deals if you sign up online.
- Premium installation fee: Suddenlink charges $149 to hardwire one device and set up Wi-Fi on six devices of your choice. It'll also help you create a Suddenlink ID.
- Activation fee: $40
- Upgrade service fee: $25. It seems kind of icky for an ISP to charge a fee just to upgrade your service plan, which likely costs more per month than what you previously paid.
- Hourly service call fee: $60. Yikes, better to see if a Suddenlink rep can help you troubleshoot over the phone instead.
- Network enhancement fee: $0. We're not sure what this is, but Suddenlink used to charge you a $3.50 one-time fee for it.
Suddenlink customer service
Unfortunately, your customer service rep might be less fun to deal with than running out of toilet paper. Suddenlink, like most ISPs, has a bit of a public relations problem.
But while your average ISP earned a score of 65 out of 100 in the latest American Customer Satisfaction Index (ACSI) report, Suddenlink scored a 55 out of 100.3 That's a drop in score from the previous year. Sounds like Suddenlink needs some tutoring on how to give the customer what they want.
55 out of 100
Our picks: The best Suddenlink plan
Best for most families: Internet 400
Who it’s best for: Small- to medium-size families that enjoy streaming and gaming together.
Why we picked it: The Internet 400 plan comes with 400 Mbps download speeds. That's more than enough to cover all your bases when it comes to streaming The Mandalorian on Disney+ (baby Yoda!) or going toe-to-toe with your friend across the country in a game of Hearthstone.
Recap: Is Suddenlink internet good?
Suddenlink may not be everyone’s ISP in shining armor, but it does have plenty to offer the right person, like low prices for fast speeds in areas other ISPs have forgotten.
But Suddenlink isn't without issues too. Its plans don't come with a price for life guarantee, so your cost goes up after one year. There's also a few weird fees, not to mention Suddenlink's less-than-stellar customer service.
Overall, though, we think Suddenlink internet is a good deal for anyone living in the small towns it serves. (Read: It's still faster and cheaper than satellite internet.)
Recap: Suddenlink internet deals
Data effective 3/14/2022. Offers and availability vary by location and are subject to change.
* w/Auto Pay & Paperless Bill plus taxes & equip. charges. Terms apply. Not available in all areas.
Q: Is Altice the same as Suddenlink?
Suddenlink is a subsidiary of Altice, which bought Suddenlink Communications in 2015. Altice owns and operates several media and communications brands across the US, including Suddenlink, Optimum, Cheddar, and Altice Mobile.
Q: Does Suddenlink throttle its speeds?
Not officially. You may see slower internet speeds from Suddenlink during peak hours (like weekends or when everyone gets home from work) or if there's a performance issue with your modem or router.4 Slow download speeds may also occur if Suddenlink experiences issues with its hardware.
Q: Does Suddenlink have an app?
- Catherine McNally, Reviews.org, “The Fastest Internet Providers,” December 2020. Accessed December 16, 2020.
- Suddenlink, “Pricing and Packages,” 2020. Accessed December 16, 2020.
- American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Report 2019-2020,” June 2020. Accessed December 16, 2020.
- Suddenlink, “Residential Services Agreement,” June 2020. Accessed December 16, 2020.