Suddenlink Internet Review
|High Speed Internet 300-400 Mbps||$64.99/mo.||1000 Mbps||View Plan|
|High Speed Internet 200 Mbps||$54.99/mo.||400 Mbps||View Plan|
|High Speed Internet 50-100 Mbps||$44.99/mo.||200 Mbps||View Plan|
|High Speed Internet 25 Mbps||$34.99/mo.||100 Mbps||View Plan|
If you live in Jonesboro, Abilene, or another small Southern town, then Suddenlink may be one of your few choices for high-speed internet. If you live nearly anywhere else, you’ve probably never heard of it.
Suddenlink’s strategy seems to be this: offer affordable, high-speed internet in the places where the biggest, baddest internet service providers (ISPs) haven’t yet dominated the market.
But before you jump onto the Suddenlink bandwagon, make sure you read up on its less flashy attributes: data caps, price increases, and contract fees.
|Plan||Download speed||Upload speed||Price||Details|
|High Speed Internet 25 Mbps||100 Mbps||10 Mbps||$34.99/mo.*||View Plan|
|High Speed Internet 50-100 Mbps||200 Mbps||20 Mbps||$44.99/mo.*||View Plan|
|High Speed Internet 200 Mbps||400 Mbps||40 Mbps||$54.99/mo.*||View Plan|
|High Speed Internet 300-400 Mbps||1000 Mbps||50 Mbps||$64.99/mo.*||View Plan|
- Fast speeds
- Cheap promotional prices
- Tricky contracts, fees, and data caps
Suddenlink prices and plans
Suddenlink goes for quality over quantity—and hopes you don’t read the fine print
If internet plans were supermarkets, then Suddenlink would be Trader Joe’s. It doesn’t have a ton of variety, but the products it does sell are high quality at a low price.
|Plan||Download speed||Upload speed||Connection type||Price||Details|
|High Speed Internet 25 Mbps||100 Mbps||10 Mbps||Cable||$34.99/mo.*||View Plan|
|High Speed Internet 50-100 Mbps||200 Mbps||20 Mbps||Cable||$44.99/mo.*||View Plan|
|High Speed Internet 200 Mbps||400 Mbps||40 Mbps||Cable||$54.99/mo.*||View Plan|
|High Speed Internet 300-400 Mbps||1000 Mbps||50 Mbps||Cable||$64.99/mo.*||View Plan|
Suddenlink’s cheapest internet plan is 100 Mbps. That’s more than enough speed to stream the newest season of True Detective while the youngins (or your roommate) stream SpongeBob reruns in the basement.
Suddenlink’s 100 Mbps undercuts both AT&T’s and Centurylink’s 100 Mbps plans by a decent margin (at least until promotional prices end after 12 months).
Next up in Suddenlink’s plan lineup are the 200–400 Mbps tiers, which will keep the streams going strong for larger families, even when all of the kids are on their own devices.
Then there’s Suddenlink’s gigabit internet service, which is like a truck with a V10 engine. Most of us will never need that much power, but for others—like multi-family households—it can be essential.
If you’re interested in tacking on phone or TV services, then you might be able to save by bundling.
Which Suddenlink internet plans do we recommend?
Who it’s best for: Single professionals and retired couples
Why we picked it: This Suddenlink internet service will handle all the basics for lower-use households: streaming music and video, sending emails, obsessively checking your social media feeds when you’re supposed to be working—you know, the basics.
|Download speed||Data cap||Price||Details|
|100 Mbps||250 GB||$34.99/mo.*||View Plan|
Who it’s best for: Multi-family households, gamers, people who work from home
Why we picked it: 400 Mbps is a step up from 100 or 200 Mbps, for sure. But the real advantage to this plan is the unlimited data.
|Download speed||Data cap||Price||Details|
|400 Mbps||Unlimited||$54.99/mo.*||View Plan|
Suddenlink internet speed and data
It’s fast, but can it do the Kessel Run in less than 12 parsecs?
Let’s put it this way: do you remember the strange, staticky sound of an old dial-up modem? Those modems operated at 56 Kbps. Suddenlink’s slowest internet plan is about 200 times faster!
Here’s another example: Suddenlink’s fastest internet speed—1 Gbps—is fast enough to download an HD movie in roughly 30 seconds! Now that’s fast.
But internet speed isn’t just about downloading. As serious gamers, freelancers, and home business owners know, it’s also about uploading and network reliability.
Since Suddenlink’s internet mostly runs through a cable network, its upload speeds are just a fraction of its download speeds, and its connection is not as reliable as fiber.
|Plan||Download speed||Upload speed||Details|
|High Speed Internet 25 Mbps||100 Mbps||10 Mbps||View Plan|
|High Speed Internet 50-100 Mbps||200 Mbps||20 Mbps||View Plan|
|High Speed Internet 200 Mbps||400 Mbps||40 Mbps||View Plan|
|High Speed Internet 300-400 Mbps||1000 Mbps||50 Mbps||View Plan|
Suddenlink data caps
Can you have too much of a good thing? Suddenlink seems to think so.
Suddenlink’s Internet 100 and Internet 200 plans will cap your data use at 250 GB and 350 GB of data, respectively. That equals about 100–300 hours of streaming Netflix (depending on if you’re watching standard or HD).
100–300 hours might sound like a lot, but if you divide it between three or four people, then you might have to start limiting yourself to one episode of The Good Place each night. The horror!
Suddenlink will charge you $15 for each additional block of 50 GB that you use over your cap. If data caps are a deal breaker for you, then you’ll need to bump up into a pricier plan, or look into plans from Frontier, Optimum, or Spectrum.
Suddenlink fees, contracts, and equipment
Check for SUDDEN price changes before you LINK yourself to a contract. (Ba-dum-TSH!)
Suddenlink service contracts
As they say, the devil is in the details.
Suddenlink’s low, low advertised prices are, it turns out, “promotional”. After 12 months, the company can raise them to the standard prices, and you can watch your sweet deal disappear.
Internet 100, 200, and 400 plans will cost, respectively, $75, $85, and $95 a month at standard pricing. Ouch!
Suddenlink service fees
Suddenlink’s fine print is like a thriller novel: the further on you read, the more twists and turns you find. The next big reveal is the dreaded fees.
- Installation fees: Standard installation is listed as $99, but it is waived for some plans when you sign up online.
- One-time fees: There’s a $40 activation fee. (A little steep, no?)
- Early termination fees: If you terminate a promotional deal before the 12 months is up, it could cost you “up to $200”.
Suddenlink equipment and fees
You can rent a Wi-Fi modem from Suddenlink for $10 a month. If you’d prefer to spend that money on a loaded burrito instead, then you can bring your own DOCSIS 3.0 compatible modem.
We recommend checking out the ARRIS SURFboard modem and Wi-Fi router, available on Amazon.
Suddenlink customer service
When something’s strange in your computer browser, who you gonna call?
Unfortunately, your customer service rep might be less fun to deal with than the Ghostbusters. Suddenlink, like most ISPs, has a bit of a public relations problem.
The company comes in 4th place among ISPs in the American Customer Satisfaction Index report for 2018.1 That sounds like an accomplishment, but remember that the bar is pretty low.
If you need to reach ‘em, go ahead and give ‘em a call at 1-877-794-2724.
You can also contact Suddenlink online here:
Recap: is Suddenlink good?
Or, as Marie Kondo would ask, does it bring you joy?
Suddenlink may not be everyone’s ISP in shining armor, but it does have plenty to offer the right person, like low promotional costs, high speeds, and unique availability.
But Suddenlink internet has its problems too. Price increases, fees, and data caps are inconveniences that can really add up, especially if you’re already strapped for cash.
Q: Does Suddenlink throttle its speeds?
Yes, in some areas. The company states that it strives “to deliver a fair and equitable share of the available capacity to all of our local customers.”2
Q: Does Suddenlink have a phone app?
Yes, Suddenlink has apps for both Android and IOS devices. However, both apps only work for those who are subscribed to Suddenlink TV services.