Suddenlink Internet Review 2022

Suddenlink offers fast internet from Greenville, North Carolina, to Kingman, Arizona—and a few towns in between. But are the speeds you get worth the price?

Suddenlink Internet Plans
Plan
Price
Download speed
Details
Internet 75$29.99/mo.*Up to 75 MbpsView Plans
Internet 100$29.99/mo.*Up to 100 MbpsView Plan
Internet 150$49.99/mo.*Up to 150 MbpsView Plans
Internet 200$59.99/mo.*Up to 200 MbpsView Plan
Internet 300$39.99/mo.*Up to 300 MbpsView Plan
Internet 400$79.99/mo.*Up to 400 MbpsView Plan
Internet 500$59.99/mo.*Up to 500 MbpsView Plans
Internet 1 Gig$79.99/mo.*Up to 940 MbpsView Plan
Data effective 05/05/22. Offers and availability vary by location and are subject to change.
* w/Auto Pay & Paperless Bill plus taxes & equip. charges. Terms apply. Not available in all areas.
Catherine McNally
Editorial Lead, Internet & Gaming
Read More
March 14, 2022
5 min read

If you live in Jonesboro, Abilene, or another small Southern town, then Suddenlink may be one of your few choices for high-speed internet.

Suddenlink’s strategy seems to be this: offer affordable, high-speed internet in the places where the biggest internet service providers (ISPs) haven’t yet dominated the market. That's good news for anyone stuck with satellite internet, dial-up, or no internet at all.

But before you jump on the Suddenlink bandwagon, make sure you read up on its less flashy attributes: price increases, weird fees, and less-than-stellar customer service. Let's dig in and find out if Suddenlink internet is right for you.

Pros
  • Fast speeds
  • High-speed internet in rural areas
  • No annual contracts
Cons
  • Oddball fees
  • Price hikes after one year
Find out if Suddenlink internet is available near you.

Suddenlink prices and plans

Suddenlink's promotional prices are reasonable, and its 1 Gig plan comes with a year of HBO Max.

Suddenlink offers internet plans with download speeds ranging 75 to 940 Mbp, and its prices for those speeds sit on the low end when you look at other internet service providers (ISPs).

Plus, Suddenlink internet comes with no contract and no data cap.

Suddenlink internet promotional prices
Plan
Price
Download speed
Data cap
Details
Internet 75$29.99/mo.*Up to 75 MbpsUnlimited
Internet 150$49.99/mo.*Up to 150 MbpsUnlimited
Internet 100$29.99/mo.*Up to 100 MbpsUnlimited
Internet 200$59.99/mo.*Up to 200 MbpsUnlimited
Internet 300$39.99/mo.*Up to 300 MbpsUnlimited
Internet 400$79.99/mo.*Up to 400 MbpsUnlimited
Internet 500$59.99/mo.*Up to 500 MbpsUnlimited
Internet 1 Gig$79.99/mo.*Up to 940 MbpsUnlimited
Data effective 05/05/22. Offers and availability vary by location and are subject to change.
* w/Auto Pay & Paperless Bill plus taxes & equip. charges. Terms apply. Not available in all areas.
Need help deciding how much speed you need?
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We'll help you figure it out with our easy internet speed guide.

Is Suddenlink internet cheap?

Suddenlink’s 400 Mbps undercuts Spectrum’s 400 Mbps plan, and Suddenlink's Internet 100 plan is $10 less than Xfinity's price for its 100 Mbps plan in the western US.

If you're after gig speeds, the price for Suddenlink's Internet 1 Gig plan is pretty excellent. Most gig-speed plans fall around that monthly price—and some are even costlier. 

Suddenlink internet price comparison
Provider
Monthly price
Download speeds
Learn more
Suddenlink Internet$29.99$79.9950940 Mbps
Spectrum Internet®$49.99$89.992001000 Mbps
Xfinity Internet$19.99$79.99^501200 Mbps
Data effective 04/18/22. Offers and availability vary by location and are subject to change.
Plus taxes, fees, and other charges.
For the first 12 months.
^ For the first 12 months. Some packages require a 1- or 2-year contract.

Where is Suddenlink internet available?

Suddenlink provides internet service in 17 different states, with most of its service focused in West Virginia, Arkansas, and Louisiana.

To find out if your particular town has Suddenlink internet, we recommend checking out the full list of service areas.

Suddenlink internet speed and data

Suddenlink internet speeds zoomed past other large ISPs in the US.

If you're looking for quick downloads, Suddenlink starts you at 75 Mbps and goes up all the way to one gig (940 Mbps).

Those speeds are more than enough to keep most families streaming Parks and Recreation over and over or enjoying a game of Overwatch together.

Unless you've got a ton of connected devices, like cell phones, computers, tablets, home security systems, and smart TVs, in your home or have the next YouTube star streaming from the living room, the 100 and 300 Mbps plans should be enough.

But if your family says yes to all the above or if you do a lot of downloading, file sharing, or work from home, the 400 or 940 Mbps plans are probably more your speed.

Suddenlink internet download and upload speeds
Plan
Download speed
Upload speed
Internet 75Up to 75 Mbps5 Mbps
Internet 100Up to 100 Mbps10 Mbps
Internet 150Up to 150 Mbps7.5 Mbps
Internet 200Up to 200 Mbps10 Mbps
Internet 300Up to 300 Mbps20 Mbps
Internet 400Up to 400 Mbps20 Mbps
Internet 500Up to 500 Mbps20 Mbps
Internet 1 GigUp to 940 Mbps35 Mbps

We're pretty impressed with Suddenlink's speed score in our analysis of the fastest ISPs in the US. It earned a weighted score of 37.1 out of 100, putting it ahead of competitors like Frontier, AT&T, and Cox.

Suddenlink internet speed score1
Provider
Overall rank
Cable ISP rank

Suddenlink

11th out of 38 ISPs

5th out of 22 cable ISPs

Just a quick note, though: Suddenlink's weighted score doesn't represent any actual download speeds you might see if you sign up for its service. Instead, that score is a combo of the average download speeds, upload speeds, and latency that Suddenlink users saw in more than 1 million speed tests taken in 2019.

As with any internet provider, you may run into days where your internet experience is a slog. So we put together some tips for speeding up your internet to help you out.

Data caps

Suddenlink says "No problem!" to unlimited data. That means no data overages and no paying extra for more data when you go wild with streaming and Steam downloads. And that's what we like to hear.

'Nuff said.

Suddenlink contracts, equipment, and fees

"No contracts" is music to our ears. We just wish Suddenlink would explain these weird fees . . .

We like that Suddenlink's plans have no contracts and no data caps, but there are some hidden features. 

Turns out that low price for the 100 and 300 Mbps plans lasts for only 12 months. That means your bill goes up after that amount of time. Yup, there's no price for life guarantee to be seen here. Move along.

Equipment and fees

You can rent a Wi-Fi modem or a wireless gateway from Suddenlink for $10.00 a month. If you’d prefer to spend that money on a loaded burrito instead, then you can bring your own compatible modem.

We recommend checking out the ARRIS SURFboard modem and Wi-Fi router, available on Amazon.

Service fees2

Suddenlink’s fine print is like a thriller novel: the further on you read, the more twists and turns you find. The next big reveal is the dreaded fees.

  • Standard installation fee: $99, but Suddenlink sometimes offers free installation deals if you sign up online.
  • Premium installation fee: Suddenlink charges $149 to hardwire one device and set up Wi-Fi on six devices of your choice. It'll also help you create a Suddenlink ID.
  • Activation fee: $40
  • Upgrade service fee: $25. It seems kind of icky for an ISP to charge a fee just to upgrade your service plan, which likely costs more per month than what you previously paid.
  • Hourly service call fee: $60. Yikes, better to see if a Suddenlink rep can help you troubleshoot over the phone instead.
  • Network enhancement fee: $0. We're not sure what this is, but Suddenlink used to charge you a $3.50 one-time fee for it.

Suddenlink customer service

We expect as much from Suddenlink as we do from other ISPs: not-so-great customer service.

Unfortunately, your customer service rep might be less fun to deal with than running out of toilet paper. Suddenlink, like most ISPs, has a bit of a public relations problem.

But while your average ISP earned a score of 65 out of 100 in the latest American Customer Satisfaction Index (ACSI) report, Suddenlink scored a 55 out of 100.3 That's a drop in score from the previous year. Sounds like Suddenlink needs some tutoring on how to give the customer what they want.

Suddenlink customer service score3
Rating
Suddenlink score

ACSI 2020–2021

55 out of 100

You can contact Suddenlink online here:

Our picks: The best Suddenlink plan

Best for most families: Internet 400

Who it’s best for: Small- to medium-size families that enjoy streaming and gaming together.

Why we picked it: The Internet 400 plan comes with 400 Mbps download speeds. That's more than enough to cover all your bases when it comes to streaming The Mandalorian on Disney+ (baby Yoda!) or going toe-to-toe with your friend across the country in a game of Hearthstone.

3.8 out of 5 stars
3.75
Download speed
Up to 400 Mbps
Data cap
Unlimited
$79.99
/mo
Data effective 03/08/2022. Offers and availability vary by location and are subject to change.

Recap: Is Suddenlink internet good?

Suddenlink may not be everyone’s ISP in shining armor, but it does have plenty to offer the right person, like low prices for fast speeds in areas other ISPs have forgotten.

But Suddenlink isn't without issues too. Its plans don't come with a price for life guarantee, so your cost goes up after one year. There's also a few weird fees, not to mention Suddenlink's less-than-stellar customer service.

Overall, though, we think Suddenlink internet is a good deal for anyone living in the small towns it serves. (Read: It's still faster and cheaper than satellite internet.)

Recap: Suddenlink internet deals

  • Internet 300: $29.99/month,* up to 300 Mbps download speeds, unlimited data
  • Internet 500: $39.99/month,† 500 Mbps download speeds, unlimited data
  • Internet 1 Gig: $49.99/month,‡ up to 940 Mbps download speeds, unlimited data

Data effective 3/14/2022. Offers and availability vary by location and are subject to change.

* w/Auto Pay & Paperless Bill plus taxes & equip. charges. Terms apply. Not available in all areas.

FAQ

Q: Is Altice the same as Suddenlink?

Suddenlink is a subsidiary of Altice, which bought Suddenlink Communications in 2015. Altice owns and operates several media and communications brands across the US, including Suddenlink, Optimum, Cheddar, and Altice Mobile.

Q: Does Suddenlink throttle its speeds?

Not officially. You may see slower internet speeds from Suddenlink during peak hours (like weekends or when everyone gets home from work) or if there's a performance issue with your modem or router.4 Slow download speeds may also occur if Suddenlink experiences issues with its hardware.

Q: Does Suddenlink have an app?

Yes, Suddenlink has a support app for both Android and iOS devices. You can use it to manage your account, pay your Suddenlink bill, keep tabs on when your tech is arriving, and more.

Sources

  1. Catherine McNally, Reviews.org, “The Fastest Internet Providers,” December 2020. Accessed December 16, 2020.
  2. Suddenlink, “Pricing and Packages,” 2020. Accessed December 16, 2020.
  3. American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Report 2019-2020,” June 2020. Accessed December 16, 2020.
  4. Suddenlink, “Residential Services Agreement,” June 2020. Accessed December 16, 2020.
Catherine McNally
Written by
Catherine McNally
Catherine has a degree in journalism and an MBA, and has spent the last 10+ years writing everything from Okinawa travel guides to stories on Medium. She’s been online since AOL CDs were a thing and is an unapologetic PC gamer. She believes the internet is a necessity, not a luxury, and writes reviews and guides to help everyone stay connected. You can also find her on Twitter: @CMReviewsIt.

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