Suddenlink Internet Review 2020
|Internet 100||$34.99/mo.||100 Mbps||View Plan|
|Internet 300||$44.99/mo||300 Mbps||View Plans|
|Internet 400||$59.99/mo||400 Mbps||View Plan|
|Internet 1 Gig||$74.99/mo||1000 Mbps||View Plan|
If you live in Jonesboro, Abilene, or another small Southern town, then Suddenlink may be one of your few choices for high-speed internet. If you live nearly anywhere else, you’ve probably never heard of it.
Suddenlink’s strategy seems to be this: offer affordable, high-speed internet in the places where the biggest, baddest internet service providers (ISPs) haven’t yet dominated the market.
But before you jump on the Suddenlink bandwagon, make sure you read up on its less flashy attributes: price increases and fees.
- Fast speeds
- Price for life on 1,000 Mbps plan
- High-speed internet in rural areas
- Oddball fees
- Price hike after one year for 100 and 300 Mbps plans
Suddenlink prices and plans
Suddenlink’s prices aren’t the cheapest, but some come with a price for life guarantee.
At first glance, Suddenlink’s internet plans probably don’t stand out from the crowd. Unless you live in the towns it services, which means you likely don’t have a crowd of ISPs shouting for your attention anyway.
Even in the grand scheme of things, Suddenlink internet sits right in the middle of the pack. Its speeds aren’t the fastest or the slowest, and its prices aren’t the highest or the lowest.
But what Suddenlink does offer is zippy internet with speeds of 100 to 1,000 Mbps in areas that tend to be neglected by big-name internet providers. And its internet comes with no contract, no data cap, and a price for life guarantee on its 1,000 Mbps plan. (As long as you remain a customer in good standing.)
|Plan||Price||Download speed||Data cap||Details|
|Internet 100||$34.99/mo.*||100 Mbps||Unlimited||View Plan|
|Internet 300||$44.99/mo*||300 Mbps||Unlimited||View Plans|
|Internet 400||$59.99/mo†||400 Mbps||Unlimited||View Plan|
|Internet 1 Gig||$74.99/mo‡||1000 Mbps||Unlimited||View Plan|
Suddenlink’s 400 Mbps undercuts Spectrum’s 400 Mbps plan, and Suddenlink’s Internet 100 plan is $5 cheaper per month than AT&T’s 100 Mbps plan. Hey, we’ll take any amount of savings we can get.
If you’re after gig speeds, the Suddenlink Internet 1 Gig plan isn’t a bad deal. It’s just not the best deal. AT&T Fiber, Verizon Fios, and CenturyLink all have lower prices for their gig speed plans. And CenturyLink’s internet comes with a price for life guarantee too.
|Provider||Monthly price||Download speeds||Learn more|
|Suddenlink Internet||$34.99–$74.99^||100–1000 Mbps||View Plans|
|Spectrum Internet||$49.99–$109.99°||100–940 Mbps||View Plans|
|Verizon Fios||$39.99–$79.99**||200–940 Mbps||View Plans|
|CenturyLink Internet||$49–$65††||15–940 Mbps||View Plans|
Suddenlink internet speed and data
It’s fast, but can it do the Kessel Run in less than 12 parsecs?
If you’re looking for quick downloads, Suddenlink starts you at 100 Mbps and goes up all the way to one gig (1,000 Mbps).
Those speeds are more than enough to keep most families streaming Parks and Recreation over and over or enjoying a game of Overwatch together.
Unless you’ve got a ton of connected devices, like cell phones, computers, tablets, home security systems, and smart TVs, in your home or have the next YouTube star streaming from the living room, the 100 and 300 Mbps plans should be enough.
But if your family says yes to all the above or if you do a lot of downloading, file sharing, or work from home, the 400 or 1,000 Mbps plans are probably more your speed.
|Plan||Download speed||Upload speed|
|Internet 100||100 Mbps||10 Mbps|
|Internet 300||300 Mbps||30 Mbps|
|Internet 400||400 Mbps||40 Mbps|
|Internet 1 Gig||1000 Mbps||50 Mbps|
We’re pretty impressed with Suddenlink’s speed score in our analysis of the fastest ISPs in the US. It ranked 11th out of 38 internet providers overall, putting it ahead of competitors like Frontier, AT&T, and Cox.
|Provider||Reviews.org weighted score|
|Suddenlink||37.1 out of 100|
Just a quick note, though: Suddenlink’s weighted score doesn’t represent any actual download speeds you might see if you sign up for its service. Instead, that score is a combo of the average download speeds, upload speeds, and latency that Suddenlink users saw in more than 1 million speed tests taken in 2019.
As with any internet provider, you may run into days where your internet experience is a slog. So we put together some tips for speeding up your internet to help you out.
Suddenlink says “No problem!” to unlimited data. That means no data overages and no paying extra for more data when you go wild with streaming and Steam downloads. And that’s what we like to hear.
Contracts, equipment, and fees
“No contracts” is music to our ears. We just wish Suddenlink would explain these weird fees . . .
Suddenlink’s 1,000 Mbps plan is easy, breezy, and beautiful. There’s no contract, no data cap, and you get that same price for as long as you remain a good Suddenlink customer on the same plan.
But for the 100, 300, and 400 Mbps plans, the devil is in the details.
Turns out that low price for the 100 and 300 Mbps plans lasts for only 12 months, while the price for the 400 Mbps plan lasts for 24 months. That means your bill goes up after that amount of time. Yup, there’s no price for life guarantee to be seen here. Move along.
Equipment and fees
You can rent a Wi-Fi modem from Suddenlink for $10 a month. If you’d prefer to spend that money on a loaded burrito instead, then you can bring your own compatible modem.
We recommend checking out the ARRIS SURFboard modem and Wi-Fi router, available on Amazon.
Suddenlink’s fine print is like a thriller novel: the further on you read, the more twists and turns you find. The next big reveal is the dreaded fees.
- Standard installation fee: If you’re not feeling fancy, standard installation is free when you sign up for service online. Otherwise it’s $49, which isn’t the highest installation fee we’ve seen.
- Premium installation fee: Suddenlink charges $50 to hardwire one device and set up Wi-Fi on six devices of your choice. It’ll also help you create a Suddenlink ID.
- Network enhancement fee: We’re not sure what this is, but Suddenlink charges you a $3.50 one-time fee for it.
We expect as much from Suddenlink as we do from other ISPs: not-so-great customer service.
Unfortunately, your customer service rep might be less fun to deal with than running out of toothpaste. Suddenlink, like most ISPs, has a bit of a public relations problem.
But while your average ISP earned a score of 62 out of 100 in the American Customer Satisfaction Index (ACSI) report for 2018, Suddenlink scored a 60 out of 100.1 Sounds like Suddenlink needs some tutoring on how to give the customer what they want.
|Suddenlink ACSI 2018–2019 rating|
|60 out of 100|
Our picks: The best Suddenlink plan
Best for most families: Internet 400
Who it’s best for: Small- to medium-size families that enjoy streaming and gaming together.
Why we picked it: The Internet 400 plan comes with 400 Mbps download speeds. That’s more than enough to cover all your bases when it comes to streaming The Mandalorian on Disney+ (baby Yoda!) or going toe-to-toe with your friend across the country in a game of Hearthstone.
And while the Internet 100 and 300 plans can handle all that too, they don’t come with a price that’s set for two years like Internet 400 does.
Recap: Is Suddenlink internet good?
Suddenlink may not be everyone’s ISP in shining armor, but it does have plenty to offer the right person, like low prices for fast speeds in areas other ISPs have forgotten.
But Suddenlink isn’t without issues too. Its 100, 300, and 400 Mbps plans don’t come with a price for life guarantee, so your cost goes up after one year (two years for the 400 Mbps plan). There’s also a weird “network enhancement” fee, not to mention Suddenlink’s less-than-stellar customer service.
Overall, though, we think Suddenlink internet is a good deal for anyone living in the small towns it serves. (Read: It’s still faster than satellite internet.)
Q: Is Altice the same as Suddenlink?
Suddenlink is a subsidiary of Altice, which bought Suddenlink Communications in 2015. Altice owns and operates several media and communications brands across the US, including Suddenlink, Optimum, Cheddar, and Altice Mobile.
Q: Does Suddenlink throttle its speeds?
Not officially. You may see slower internet speeds from Suddenlink during peak hours (like weekends or when everyone gets home from work) or if there’s a performance issue with your modem or router.2 Slow download speeds may also occur if Suddenlink experiences issues with its hardware.
Q: Does Suddenlink have a phone app?
Yes, Suddenlink has apps for both Android and iOS devices. However, both apps only work for those who are subscribed to Suddenlink TV services.