2018 Suddenlink Internet Review

No contracts and decent pricing make Suddenlink a solid choice for internet.
Sudden Link Logo
No contracts and decent pricing make Suddenlink a solid choice for internet.
Overall Rating 3.7 out of 5
Lowest Price:
$39.95/mo
Best Deal:
Internet 75
Frustration Level:
Low

THE BOTTOM LINE: Suddenlink’s cable internet plans don’t require a contract, which is awesome. Suddenlink’s pricing isn’t too bad either, even if could be more clear on its website. The biggest downside to Suddenlink is a data limit on some plans.

Is Suddenlink Right for Me?

YES

  • If you want no-contract internet.
  • If you want to add TV service.

NO

  • If you’re scared of data limits.
  • If you don’t want to pay an installation or activation fee.

Is Suddenlink available in your area?

No contract is the best contract

We think Suddenlink’s no-contract internet service is a HUGE deal, really, and you don’t even have to pay extra for it. For example, Comcast XFINITY internet charges an extra $10 a month for no-contract service, which makes Suddenlink quite attractive in comparison. We know what it’s like to be tied up in an internet service contract (early cancellation fees can be painful), so we appreciate it when providers don’t force them on us. It also doesn’t hurt that Suddenlink’s price is pretty fair, too.

The need for (internet) speed

We found Suddenlink’s 50 Mbps (megabits per second) service in our area for $39.95 a month (pricing will vary by location, but not by too much). That’s a good pricing for 50 Mbps speed, which will let you download a two-hour movie (in HD) in less than 10 minutes. If 10 minutes is too long a wait you can pay an extra $10 a month for 75 Mbps speed, but we’d rather save the money and get ourselves some dinner to go with that movie.

Suddenlink does offer, as of January 2017, 100 Mbps, 200 Mbps, and 1 Gb plans, but those speeds are limited to areas of availability (you can get pricing if it’s available in your area). In other words, if you want extremely fast internet and you can get it, by all means go for it … but most people will be out of area and out of luck.

If you’re wondering about Suddenlink’s upload speed, it’s not so hot (see speed section). For example, the 50 Mbps plan has a 5 Mbps upload  speed. That’s not great (uploading a batch of hi-res photos will take more than a few minutes) but unless you’re constantly uploading photos, music, movies, etc., it shouldn’t be anything to be too worried about. You’ll just have to be patient.

The best internet for Netflix, really

If you’re concerned about streaming movies or shows, Suddenlink is the best ISP to watch Netflix, according to Netflix. We checked Netflix’s ISP Index, which measures ISPs’ Netflix performance, and did some number crunching. Turns out Suddenlink has the best average speed for 2015. It beat out AT&T (DSL), Windstream, CenturyLink and Verizon (DSL). If you’re more worried about Netflix buffering than data limits, Suddenlink is the way to go.

Some odd prices and data limits

If there’s something that might raise an eyebrow or two, it’s the online pricing for Suddenlink. We found plans listed for the same price as better plans (the 30 Mbps plan and 50 Mbps plan are the same price). We think this is because the quality of cable line connections vary by area, so speeds will vary too. In fact, all of Suddenlink’s internet plans are cable internet.

Suddenlink’s biggest downside is its data limit. Most plans limit you to 250 or 350 GB of data.

If you’re not familiar with how cable works, you can find out everything you want to know here. In short: cable is better than DSL, in general,  but speeds can be affected by how many people are sharing the cable line. For example, if everybody sharing the cable line is binge-watching Stranger Things, you can experience slower internet. You might not even notice anything if you have a high-speed plan and you’re not sharing internet with anyone else in your house, but it’s good to know how cable internet works.

Suddenlink’s biggest downside is its data limit. Most plans limit you to 250 or 350 GB of data. That’s probably more than enough data if it’s just you using the internet, but if you have a bunch of devices connected and you’re sharing with friends or family, it might not be enough. Suddenlink does offer plans with unlimited data, but they’re limited to availability. It doesn’t hurt to call and ask if you can get unlimited data in your area, but we weren’t so lucky.

If the data limit is a big worry, we do have some good news. There is no fee until the third time you go over your data limit, and the fee is a reasonable $10 per 50 GB. Other ISPs aren’t so lenient when you break the rules, so we appreciate Suddenlink’s tendency to forgive.

Support, fees, and other services

If you’re curious about customer support, our experience was fine, but Suddenlink has received average ratings from the likes of the American Customer Satisfaction Index (ACSI) and JD Power. Despite these lukewarm ratings from third parties, we still gave Suddenlink a “low” for frustration level. The biggest reason is because it offers service without a contract, which means we don’t have to deal with early termination fees (ETF).

If you’re curious about any Suddenlink fees, we did find an installation charge ($30) and activation fee ($20) for the internet service plan we chose (the 50 Mbps plan), but such charges are specific to the plan you order (you might have just one or both, or they could both be higher). Be sure to ask a representative what additional fees there are, if any, and get an answer in writing if possible.

If you want to add TV to your internet service, you can. And if you’re wondering what Suddenlink TV is like, check out our full review here. If you’re looking for a way to save money on TV and internet, “bundling” the services together is worth looking into. Suddenlink TV isn’t too shabby; it’s also available without a contract and it uses a TiVO DVR.

Our recommendation

Sudden Link Logo

Suddenlink’s Internet 75 plan earns our top pick. It’s 75 Mbps download speed will cover almost all internet needs for 2–3 people with multiple devices, and it only cost us $49.95 a month.

The Other Option:

  • If you want TV and internet together, you can get the HDTV & Internet 75 plan at $92.95 a month, which has 200 channels.

We love it when no-contract internet service is available to us, and Suddenlink offers it at a fair price with little fuss or frustration.If you’re eager for new service or looking to ditch your current ISP, Suddenlink is mighty appealing. Some of us at Reviews.org wish we had Suddenlink in our area so we could get out of dealing with contracts.

We think Suddenlink is worth checking out, and you can start by asking a Suddenlink representative what they’d be willing to do to get you as a customer.

Suddenlink unavailable? Find an ISP in your area.

  • Marilyn

    Suddenlink has no customer service at all. The internet representative don’t know what they are doing and talking about. They charge for a service fee and wouldn’t waive it. I explained to them that I was with the phone with a representative to resolve my internet issue because it wasn’t working. The representative was working with me and told me it was my router so I went get a router and it still didn’t work. I called them back again to give them my router information to be hooked up and it still doesn’t work. They said all they can do is to send a representative to go out and look at it. The representative also stated that I will not be charged a service fee and when I went to pay my bill. I saw my bill increased by $50 and they couldn’t waive the fee. They also charge a late fee $10 if you pay your bill just 2 days late. Other places like water, electricity, bank etc give their customer 5 to 10 grace period to pay after the due date and not charge their customer. Suddenlink is all about money and not willing to help customers at all. I would not recommend anyone to go with them for services. As soon as I find somewhere else that will service my internet, I will cancel them.

  • Chas Quisenberry

    SUDDENLINK IS HORRIBLE!!!!!

    I have tried for WEEKS to get ahold of someone to fix THEIR TERRIBLE service.

    Why am I paying this worthless company $200 a month to treat me like I am just another dollar bill in their Bank Acct.

    They are a JOKE PEOPLE! …PLEASE listen to me and I pray that I can steer even 1 person away from this business, (If you don’t take my advice, trust me, you will be disappointed)

    & MESSAGE TO SUDDENLINK: – PLEASE… Quit spending all your money on worthless commercials, take that money and make you’re products and service WORK. Or take that marketing money and hire a few people to actually answer your support phone lines.

    I am Leaving Suddenlink TOMORROW!

    I’m sure your competition will appreciate my business.

  • 30yrfed

    Also funny they claim to have a Overall Rating of 3.7 out of 5 stars but there is no place to rate them. The comments below tell the real ratings

  • psychoace

    Make sure you’re using cat5e and not just regular cat5. Also try cat6 just to make sure it’s not the older style cable that’s the problem.

  • Tish Comby

    Over three years ago, I made the mistake of signing a contract with suddenlinkbusiness.com, to save an installation fee. When my business “went out of business”, I was stuck with a punishing cancellation fee. However, since I was moving to another place of business, a motel that I had inherited, Suddenlink Business agreed to transfer the service, avoiding that outrageous cancellation fee. Later, when I moved into my permanent residence, Suddenlink Business again agreed to transfer the service, apparently happy to simply continue collecting $75 a month.
    The long and short of it is that for three long years I paid $75 a month for a service that would be inadequate for any business. The upload and download speeds were too slow for either business or home use.
    Finally, I figured the three years should be up, and called Suddenlink Business at 1-800-490-9604. The lady on the other end of the line informed me that I was just going “month-to-month”. At that time, I scheduled my Suddenlink Business line to be disconnected, well over a month before my next bill was due.
    In the process of setting up my new service, the Suddenlink Residential service technician had already disconnected the Suddenlink Business line the week before, and taken the equipment back to the local office in Many, Louisiana. Yet, the following week, I received another bill from Suddenlink Business.
    When I called Suddenlink Business to inform them of this mistake, the operator was both unwilling and unable to make any corrections. Her attitude, which I assume she gets from the corporate management of Suddenlink Business, was basically, “This is the way it is, this is the way we’ve always done it, I can’t help you with anything.” She interrupted me, and talked over me in her attempts to assert her authority. That customer service representative needs to be retrained, and reminded that she is not a bureaucrat at the Department of Motor Vehicles.
    Personally, I would not recommend Suddenlink Business to anyone who has any other choice at all. The entire organization is unorganized, from their website to their technicians, and from the billing department to their customer service. If Suddenlink Business can’t communicate between their own departments, how on earth can they offer a good communication service to the public?

  • John Coiner

    Just moved to Hurricane WV and seemed like I had great service with phone, TV and internet. Then I decided I would not instLL a TV in my office so I went by their office to have it cut off. Since the TV I was going to hook up there was still in unplacked boxes, I did not have it connected with the other TVs. Well the lady at the store said no problem and she cut the TV off. Went home and found out I have no reception in master BR so went back to the store this AM. she again very nicely said she would fix it. Went back home and found it still was not working. Went back to office and was told I would have to wait 10 days for a Tech to get out to see what was srong. went home and called hot line and they attempted to turn my set back on but had no luck. so I will now have to wait a full 8 days before they can look at the problem. Their auto voice helpl link is a stinker!! dont even try that line. The only way I got through was the hidden number on my sign up copy. I will not give them a total thumbs down but so far, I think they really lack sufficient technicians that can fix a problem quickly. Now I will give them credit – I wanted to watch WVU foootball last Saturday and paniced at about 11:00 when I could not pick up that channel. called them and they said I had to have the sports package and “snap” just like that they turned it on. Miracles when you get hold of right person.

  • Kathie Rost

    Nice of them to give THEMSELVES 3 and a half stars! I would give them MINUS 5 stars if I could. As I write, landline phone service has been down for 3 days, and they have no idea when it will be fixed.
    I have had to call them multiple times since moving here as my internet and cable go out constantly. Lucky I don’t have a home-based business! I’ve lived all over the country, and this is definetly the WORST internet/phone/cable I’ve EVER experienced! Here in Sedona they are a monopoly, so they really don’t care. GO ANYWHERE ELSE if you have a choice!!!!!!

  • Bill Watkins

    the change you made to guide is really bad the color blue is hard to read it should be back to what it was

  • Bill Watkins

    The blue color on the guide i really bad can’t read it please change it Now

  • Charlotte Laprarie

    most people cant get stuff in their area because suddenlink doesn’t want to upgrade. I pay 140.00 a month for 20/5 and most of the time i get 10/2. channels suck and no phone service. Internet and cable goes down every night and when i call to get someone out, they don’t know what the problem is. Be grateful you have the service you have with little pay. as far as i care, suddenlink and go screw themselves.

    • Keith Wing

      We still have reliable service and our actual speeds is always around 240 down instead of the 200 we are paying for. That being said, I recently noticed that our bill jumped up to almost $100 month. After reading some fine print on our old bills, it turns out that our $70/mo rate was a 2-year introductory price.

      • Shannon Hacker

        Yes ours did the same and now it’s up to 117 a month for same service you’re getting. Also noticed it says I’m saving 6 dollars in promotional savings which means eventually they’ll go up another6anothe 6 bucks!

  • DW

    Suddenlink is the worst company I have ever dealt with. We had had the worst internet connection for the past month and they have yet to come out and fix it…so we are paying for something we are not getting. We called 4 times now and on the day they told us they would fix it…they only send a general technician to “look” at it…I am not paying them until its fixed and there is a deep discount…then I may just cancel my service…worst #worstever #horriblecompany @suddenlink

  • Chad Weatherford

    Customer service is hit and miss. They are quick to blame a router that you bought for yourself. I have the gig service with telephone for $102/mth. For the first year it was great! Then I moved across town and it has been down several times for extended periods. So I call today to cancel my service, by apparently there is a service outage in my area so they cannot answer the phone at this time… what??? I went through the prompts saying all I wanted to do is cancel my service.
    I switched to AT&T Fiber service (lucky to have it here) and it has been awesome!

    The techs have always been great, but I have also been an IT professional for a LONG time so we speak the same lingo 🙂

  • Melanie

    Worst “service” Ever. If I could give a negative rating I would. Don’t do business with Suddenlink, they will only lie to you, add random charges to your bill, over draft your account and you’ll never see a dime back. Not to mention you won’t even have the service you paid for! No one cares, I’ve talked to managers and the corporate office, all I can do is warn you not to fall for this TERRIBLE business. I can’t wait until their customers see their scams and flee to better HONEST providers.

  • Sam j W

    I have been a customer for only 2 weeks now. To be honest, this has brought back memories of back when 56k modems where a thing. I cant watch a 144p youtube video with out a buffer every 20 seconds. I am paying for 100mbps down, but I am not even getting 1mbps down. On top of that. During installation, the tech refused to run lines I needed stating “I cant run a line over 6 feet”. I had to go and buy cable my self (cat5e which cost me around 20 dollars for 50 ft), and run it on my own. And they had the gaul to charge me a 30 dollar truck fee. All the guy did was use existing lines from a Dish Network satelite that was left by the previous owner of the home. Which I am guessing is not the right lines for cable internet but I could be wrong. This is ridiculous. I dont even know what to do. I have tried contacting customer “support” if you can even call it that, they have been very much less than helpful, and infact infer that I am the problem even though the only line I ran was from their split line where the internet is located (the dining room), to the tivo box in the living room through the attic. which should have 0 effect on the internet. If there was any other choice, I would take it, but there is not, they are the only cable company in my area, and they have me over a barrel, and are banging me out hard core.

  • MS Conair

    One of the most nasty mean, rude and unethical company I ever saw in my life. If your apartment property management is providing free internet then they will make sure that you buy either modem from them or rent or if you buy your own then they will make sure it won’t work so they can send technician and charge you $60. They make your situation as a hostage and force you to buy one of the service and pay them 60-80$ anyhow. I found that neither there is any regulatory body which can control their nasty mean unethical business. They have monopoly and control over the property management patch up so basically they are if making fool 1 million people annually and making them hostage by selling one of the service they are simply making 60 million USD just forcing users to buy one of the service. Isn’t it unethical and illegal but people just don’t understand and pay away because they have no choice and this is illegal way they make people hostage.

  • Sean Linderer

    So I’ve used suddenlink for the better part of a decade, and as long as I didn’t have signal issues with the internet I’ve had no complaints. Not until a recent move into an area that offered a lesser internet plan of a max of 25mbs. I was told by the service sales lady that I would have unlimited internet only to find out in the following months that it was 250gb which we has never had in the past with suddenlink. The supervisor I complained to about this told me there was nothing they can do (which I believe is the only line they are taught). Fast forward a few months to my intermittent internet outages. After hundreds of modem/router resets, dns dumps, ip renewals and service calls over several months I’ve had no help. The most recent spanned over a month of trying to get a tech to my house. I called to make an appointment which the soonest one was 6 days away. The day before I get an automated call cancelling it. The reason was apparently my street had a temporary outage unrelated to my issue which got fixed so they figure my issue magically went away. I call a day later and schedule another appointment for 4 days out from 1pm to 5pm on a Friday. I wait around and about 3:30 I get an automated call saying the tech was on his way and would arrive soon. The tech never showed. (It would only be fair to charge them the $60 fee for not being home when a tech arrives to your house, but not going to argue with life’s many injustices.) I call cs again and am told my street is experiencing a poor signal and a tech can’t respond to individual issues on a street that’s already having issues with the whole street. I asked the woman if it was standard practice to not let a customer know if he were expecting a tech to show up and they had no plans to show. She said….say it with me, there was nothing she could do. So currently I’m sitting here with a poor signal and intermittent outages and not a soul at suddenlink cares to make good on all the crappy service they’ve offered me.

  • Speedy Sims

    Suddenlink is the worst internet company I’ve ever had!!! They will raise the price of your monthly bill WITHOUT WARNING!! Save yourself the trouble and stay far far far away from this company! I started out paying $40 a month, now I am at $80 a month with NO CHANGES TO MY ORIGINAL PACKAGE. This company is TERRIBLE! I give them 0 stars!

  • Jesse

    Without a doubt the worst customer service that exists with any utility company. Their automated system will reboot your router regardless of whether or not you allow it or not. You can not reach an actual customer service rep no matter what you do with in the automated system. Suddenlink is mandatory with my apartment rent, I have no other option currently, but am in the process of buying a house, do you think I will use Suddenlink———not on your life, no in a hundred years would I put myself in this situation again if I have any kind of say in the matter.

  • Jordan

    DO NOT USE THEM!!!!! Absolute worst company ever. Company is full of incompetent liars who just want your money. They tell you one thing on the phone and do the complete opposite. They will add random charges to your bill and when you call to ask what the charge is……guess what “They do not know what it is” and that they cant take it off. Just weeks after they installed the cable it stopped working. I had put the safe guard on the account for that reason. They send a technician out to fix the problem. He gets it back up and running and proceeds to tell me that whoever installed it dint do it right and used the wrong parts. Then he leaves and we get charged for it. I call to ask why there is an extra charge for the technician coming out. She says that the notes from the technician state “tampered equipment” and safe guard does not cover equipment that has been tampered with. This company could be ran better by my 6 year old then people who work there currently. It would be a lot more honest too. Wish they had a negative star rather than zero stars.