Suddenlink Internet Review 2020

Suddenlink offers fast internet from Greenville, North Carolina, to Kingman, Arizona—and a few towns in between. But are the speeds you get worth the price?
Suddenlink Internet Plans
PlanPriceDownload speedDetails
Internet 200$44.99200 MbpsView Plan
Internet 400$54.99400 MbpsView Plan
Internet 1 Gig$84.991000 MbpsView Plan
PriceDownload speedDetails
$44.99200 MbpsView Plan
$54.99400 MbpsView Plan
$84.991000 MbpsView Plan

If you live in Jonesboro, Abilene, or another small Southern town, then Suddenlink may be one of your few choices for high-speed internet. If you live nearly anywhere else, you’ve probably never heard of it.

Suddenlink’s strategy seems to be this: offer affordable, high-speed internet in the places where the biggest, baddest internet service providers (ISPs) haven’t yet dominated the market.

But before you jump on the Suddenlink bandwagon, make sure you read up on its less flashy attributes: price increases and fees.

Pros

  • Fast speeds
  • Price for life on 400 and 1,000 Mbps plans
  • High-speed internet in rural areas

Cons

  • Oddball fees
  • Price increases after one year for 200 Mbps plan

Find out if Suddenlink internet is near you.

Suddenlink prices and plans

Suddenlink’s prices aren’t the cheapest, but some come with a price for life guarantee.

At first glance, Suddenlink’s internet plans probably don’t stand out from the crowd. Unless you live in the towns it services, which means you likely don’t have a crowd of ISPs shouting for your attention anyway.

Even in the grand scheme of things, Suddenlink internet sits right in the middle of the pack. Its speeds aren’t the fastest or the slowest, and its prices aren’t the highest or the lowest.

But what Suddenlink does offer is zippy internet with speeds of 200 to 1,000 Mbps in areas that tend to be neglected by big-name internet providers. And its internet comes with no contract, no data cap, and a price for life guarantee on its 400 and 1,000 Mbps plans. (As long as you remain a customer in good standing.)

Suddenlink internet prices and plans
PlanPriceDownload speedData capDetails
Internet 200$44.99*200 MbpsUnlimitedView Plan
Internet 400$54.99*400 MbpsUnlimitedView Plan
Internet 1 Gig$84.99*1000 MbpsUnlimitedView Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* Plus taxes, fees, and other charges. Price for Life. Customer must remain in good standing and up to date on bill payments to remain on Price For Life.
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Need some help figuring out what Mbps are?
We’ll help you figure it out and how many of them you need.

Suddenlink’s 200 Mbps undercuts AT&T’s 100 and 300 Mbps plans (at least until promotional prices end after 12 months). We also think that, at $4.99 more per month, Suddenlink’s Internet 400 plan is a better deal than AT&T Fiber’s 300 Mbps plan—at least if you need the speed.

If you’re after gig speeds, the Suddenlink Internet 1 Gig plan isn’t a bad deal. It’s just not the best deal. AT&T Fiber, Verizon Fios, and CenturyLink all have lower prices for their gig speed plans. And CenturyLink’s internet comes with a price for life guarantee too.

Suddenlink price comparison
ProviderMonthly priceDownload speedsLearn more
Suddenlink Internet$34.99$84.99*1001000 MbpsView Plans
AT&T Internet$40$505100 MbpsView Plans
AT&T Fiber$50$701001000 MbpsView Plans
Verizon Fios$39.99$79.99100940 MbpsView Plans
CenturyLink Internet$45$85^101000 MbpsView Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* Plus taxes, fees, and other charges. Price for Life. Customer must remain in good standing and up to date on bill payments to remain on Price For Life.
For the first 12 months with a 1-year agreement.
w/Auto Pay + taxes. Equipment charges may apply.
^ New customers only. Rate requires paperless billing and excludes taxes. Additional fees apply.

Suddenlink internet speed and data

It’s fast, but can it do the Kessel Run in less than 12 parsecs?

If you’re looking for quick downloads, Suddenlink starts you at a whopping 200 Mbps and goes up all the way to one gig (1,000 Mbps).

Those speeds are more than enough to keep most families streaming Parks and Recreation over and over or enjoying a game of Overwatch together.

Unless you’ve got a ton of connected devices, like cell phones, computers, tablets, home security systems, and smart TVs, in your home or have the next YouTube star streaming from the living room, the 200 and 400 Mbps plans should be enough.

But if your family says yes to all the above or if you do a lot of downloading, file sharing, or work from home, the 1,000 Mbps plan is probably more your speed.

Suddenlink internet download and upload speeds
PlanDownload speedUpload speed
Internet 200200 Mbps20 Mbps
Internet 400400 Mbps40 Mbps
Internet 1 Gig1000 Mbps50 Mbps

It’s hard to say if Suddenlink actually delivers those speeds it advertises or not. The Federal Communications Commission (FCC) didn’t look at Suddenlink internet service in its 2018 Fixed Broadband Report.

So while we can’t point to any cold, hard data that says you’ll generally get the speeds you pay for with Suddenlink, we can point you to some internet speed tips in case you don’t get those speeds.

Data caps

Suddenlink says “No problem!” to unlimited data. And that’s what we like to hear.

We did find some mis-matched info out there that said there’s a 350 GB data cap on the 200 Mbps plan. That may change based on where you live, so keep an eye out. A data cap that low will cause you some serious grief when it comes to streaming and gaming.

Contracts, equipment, and fees

“No contracts” is music to our ears. We just wish Suddenlink would explain these weird fees . . .

Suddenlink’s 400 and 1,000 Mbps plans are easy, breezy, and beautiful. There’s no contract, no data cap, and you get that same price for as long as you remain a good Suddenlink customer on the same plan.

But for the 200 Mbps plan, the devil is in the details.

Turns out that low Internet 200 price lasts for only 12 months, which means your bill goes up after that. Yup, there’s no price for life guarantee to be seen here. Move along.

Equipment and fees

You can rent a Wi-Fi modem from Suddenlink for $10 a month. If you’d prefer to spend that money on a loaded burrito instead, then you can bring your own compatible modem.

We recommend checking out the ARRIS SURFboard modem and Wi-Fi router, available on Amazon.

Service fees

Suddenlink’s fine print is like a thriller novel: the further on you read, the more twists and turns you find. The next big reveal is the dreaded fees.

  • Standard installation fee: If you’re not feeling fancy, standard installation is free when you sign up for service online. Otherwise it’s $49, which isn’t the highest installation fee we’ve seen.
  • Premium installation fee: Suddenlink charges $50 to hardwire one device and set up Wi-Fi on six devices of your choice. It’ll also help you create a Suddenlink ID.
  • Network enhancement fee: We’re not sure what this is, but Suddenlink charges you a $3.50 one-time fee for it.

Customer service

We expect as much from Suddenlink as we do from other ISPs: not-so-great customer service.

Unfortunately, your customer service rep might be less fun to deal with than running out of toothpaste. Suddenlink, like most ISPs, has a bit of a public relations problem.

But while your average ISP earned a score of 62 out of 100 in the American Customer Satisfaction Index (ACSI) report for 2018, Suddenlink scored a 60 out of 100.1 Sounds like Suddenlink needs some tutoring on how to give the customer what they want.

Suddenlink ACSI 2018–2019 customer service scores1
Suddenlink ACSI 2018–2019 rating
60 out of 100

You can contact Suddenlink online here:

Our picks: The best Suddenlink plan

Best for most families: Internet 400

Who it’s best for: Small- to medium-size families that enjoy streaming and gaming together.

Why we picked it: The Internet 400 plan comes with 400 Mbps download speeds. That’s more than enough to cover all your bases when it comes to streaming The Mandalorian on Disney+ (baby Yoda!) or going toe-to-toe with your friend across the country in a game of Hearthstone.

And while the Internet 200 plan can handle all that too, it doesn’t come with a price for life guarantee like Internet 400 does.

Internet 400
Suddenlink Internet
Download speed:
400 Mbps
Data cap:
Unlimited
$54.99 a month

Recap: Is Suddenlink internet good?

Suddenlink may not be everyone’s ISP in shining armor, but it does have plenty to offer the right person, like low prices for fast speeds in areas other ISPs have forgotten.

But Suddenlink isn’t without issues too. Its Internet 200 plan doesn’t come with a price for life guarantee, so your cost goes up after one year. There’s also a weird “network enhancement” fee, not to mention Suddenlink’s less-than-stellar customer service.

Overall, though, we think Suddenlink internet is a good deal for anyone living in the small towns it serves.

FAQ

Q: Does Suddenlink throttle its speeds?

Not officially. You may see slower internet speeds from Suddenlink during peak hours (like weekends or when everyone gets home from work) or if there’s a performance issue with your modem or router.2 Slow download speeds may also occur if Suddenlink experiences issues with its hardware.

Q: Does Suddenlink have a phone app?

Yes, Suddenlink has apps for both Android and iOS devices. However, both apps only work for those who are subscribed to Suddenlink TV services.

Sources

  1. ACSI, “Telecommunications Report 2018
  2. Suddenlink, “Residential Services Agreement

Additional contributors

Easton Smith

  • Marilyn

    Suddenlink has no customer service at all. The internet representative don’t know what they are doing and talking about. They charge for a service fee and wouldn’t waive it. I explained to them that I was with the phone with a representative to resolve my internet issue because it wasn’t working. The representative was working with me and told me it was my router so I went get a router and it still didn’t work. I called them back again to give them my router information to be hooked up and it still doesn’t work. They said all they can do is to send a representative to go out and look at it. The representative also stated that I will not be charged a service fee and when I went to pay my bill. I saw my bill increased by $50 and they couldn’t waive the fee. They also charge a late fee $10 if you pay your bill just 2 days late. Other places like water, electricity, bank etc give their customer 5 to 10 grace period to pay after the due date and not charge their customer. Suddenlink is all about money and not willing to help customers at all. I would not recommend anyone to go with them for services. As soon as I find somewhere else that will service my internet, I will cancel them.

  • Chas Quisenberry

    SUDDENLINK IS HORRIBLE!!!!!

    I have tried for WEEKS to get ahold of someone to fix THEIR TERRIBLE service.

    Why am I paying this worthless company $200 a month to treat me like I am just another dollar bill in their Bank Acct.

    They are a JOKE PEOPLE! …PLEASE listen to me and I pray that I can steer even 1 person away from this business, (If you don’t take my advice, trust me, you will be disappointed)

    & MESSAGE TO SUDDENLINK: – PLEASE… Quit spending all your money on worthless commercials, take that money and make you’re products and service WORK. Or take that marketing money and hire a few people to actually answer your support phone lines.

    I am Leaving Suddenlink TOMORROW!

    I’m sure your competition will appreciate my business.

  • 30yrfed

    Also funny they claim to have a Overall Rating of 3.7 out of 5 stars but there is no place to rate them. The comments below tell the real ratings

  • psychoace

    Make sure you’re using cat5e and not just regular cat5. Also try cat6 just to make sure it’s not the older style cable that’s the problem.

  • Tish Comby

    Over three years ago, I made the mistake of signing a contract with suddenlinkbusiness.com, to save an installation fee. When my business “went out of business”, I was stuck with a punishing cancellation fee. However, since I was moving to another place of business, a motel that I had inherited, Suddenlink Business agreed to transfer the service, avoiding that outrageous cancellation fee. Later, when I moved into my permanent residence, Suddenlink Business again agreed to transfer the service, apparently happy to simply continue collecting $75 a month.
    The long and short of it is that for three long years I paid $75 a month for a service that would be inadequate for any business. The upload and download speeds were too slow for either business or home use.
    Finally, I figured the three years should be up, and called Suddenlink Business at 1-800-490-9604. The lady on the other end of the line informed me that I was just going “month-to-month”. At that time, I scheduled my Suddenlink Business line to be disconnected, well over a month before my next bill was due.
    In the process of setting up my new service, the Suddenlink Residential service technician had already disconnected the Suddenlink Business line the week before, and taken the equipment back to the local office in Many, Louisiana. Yet, the following week, I received another bill from Suddenlink Business.
    When I called Suddenlink Business to inform them of this mistake, the operator was both unwilling and unable to make any corrections. Her attitude, which I assume she gets from the corporate management of Suddenlink Business, was basically, “This is the way it is, this is the way we’ve always done it, I can’t help you with anything.” She interrupted me, and talked over me in her attempts to assert her authority. That customer service representative needs to be retrained, and reminded that she is not a bureaucrat at the Department of Motor Vehicles.
    Personally, I would not recommend Suddenlink Business to anyone who has any other choice at all. The entire organization is unorganized, from their website to their technicians, and from the billing department to their customer service. If Suddenlink Business can’t communicate between their own departments, how on earth can they offer a good communication service to the public?

  • John Coiner

    Just moved to Hurricane WV and seemed like I had great service with phone, TV and internet. Then I decided I would not instLL a TV in my office so I went by their office to have it cut off. Since the TV I was going to hook up there was still in unplacked boxes, I did not have it connected with the other TVs. Well the lady at the store said no problem and she cut the TV off. Went home and found out I have no reception in master BR so went back to the store this AM. she again very nicely said she would fix it. Went back home and found it still was not working. Went back to office and was told I would have to wait 10 days for a Tech to get out to see what was srong. went home and called hot line and they attempted to turn my set back on but had no luck. so I will now have to wait a full 8 days before they can look at the problem. Their auto voice helpl link is a stinker!! dont even try that line. The only way I got through was the hidden number on my sign up copy. I will not give them a total thumbs down but so far, I think they really lack sufficient technicians that can fix a problem quickly. Now I will give them credit – I wanted to watch WVU foootball last Saturday and paniced at about 11:00 when I could not pick up that channel. called them and they said I had to have the sports package and “snap” just like that they turned it on. Miracles when you get hold of right person.

  • Kathie Rost

    Nice of them to give THEMSELVES 3 and a half stars! I would give them MINUS 5 stars if I could. As I write, landline phone service has been down for 3 days, and they have no idea when it will be fixed.
    I have had to call them multiple times since moving here as my internet and cable go out constantly. Lucky I don’t have a home-based business! I’ve lived all over the country, and this is definetly the WORST internet/phone/cable I’ve EVER experienced! Here in Sedona they are a monopoly, so they really don’t care. GO ANYWHERE ELSE if you have a choice!!!!!!

  • Bill Watkins

    the change you made to guide is really bad the color blue is hard to read it should be back to what it was

  • Bill Watkins

    The blue color on the guide i really bad can’t read it please change it Now

  • Charlotte Laprarie

    most people cant get stuff in their area because suddenlink doesn’t want to upgrade. I pay 140.00 a month for 20/5 and most of the time i get 10/2. channels suck and no phone service. Internet and cable goes down every night and when i call to get someone out, they don’t know what the problem is. Be grateful you have the service you have with little pay. as far as i care, suddenlink and go screw themselves.

    • Keith Wing

      We still have reliable service and our actual speeds is always around 240 down instead of the 200 we are paying for. That being said, I recently noticed that our bill jumped up to almost $100 month. After reading some fine print on our old bills, it turns out that our $70/mo rate was a 2-year introductory price.

      • Shannon Hacker

        Yes ours did the same and now it’s up to 117 a month for same service you’re getting. Also noticed it says I’m saving 6 dollars in promotional savings which means eventually they’ll go up another6anothe 6 bucks!

  • DW

    Suddenlink is the worst company I have ever dealt with. We had had the worst internet connection for the past month and they have yet to come out and fix it…so we are paying for something we are not getting. We called 4 times now and on the day they told us they would fix it…they only send a general technician to “look” at it…I am not paying them until its fixed and there is a deep discount…then I may just cancel my service…worst #worstever #horriblecompany @suddenlink

  • Chad Weatherford

    Customer service is hit and miss. They are quick to blame a router that you bought for yourself. I have the gig service with telephone for $102/mth. For the first year it was great! Then I moved across town and it has been down several times for extended periods. So I call today to cancel my service, by apparently there is a service outage in my area so they cannot answer the phone at this time… what??? I went through the prompts saying all I wanted to do is cancel my service.
    I switched to AT&T Fiber service (lucky to have it here) and it has been awesome!

    The techs have always been great, but I have also been an IT professional for a LONG time so we speak the same lingo 🙂

  • Melanie

    Worst “service” Ever. If I could give a negative rating I would. Don’t do business with Suddenlink, they will only lie to you, add random charges to your bill, over draft your account and you’ll never see a dime back. Not to mention you won’t even have the service you paid for! No one cares, I’ve talked to managers and the corporate office, all I can do is warn you not to fall for this TERRIBLE business. I can’t wait until their customers see their scams and flee to better HONEST providers.

  • Sam j W

    I have been a customer for only 2 weeks now. To be honest, this has brought back memories of back when 56k modems where a thing. I cant watch a 144p youtube video with out a buffer every 20 seconds. I am paying for 100mbps down, but I am not even getting 1mbps down. On top of that. During installation, the tech refused to run lines I needed stating “I cant run a line over 6 feet”. I had to go and buy cable my self (cat5e which cost me around 20 dollars for 50 ft), and run it on my own. And they had the gaul to charge me a 30 dollar truck fee. All the guy did was use existing lines from a Dish Network satelite that was left by the previous owner of the home. Which I am guessing is not the right lines for cable internet but I could be wrong. This is ridiculous. I dont even know what to do. I have tried contacting customer “support” if you can even call it that, they have been very much less than helpful, and infact infer that I am the problem even though the only line I ran was from their split line where the internet is located (the dining room), to the tivo box in the living room through the attic. which should have 0 effect on the internet. If there was any other choice, I would take it, but there is not, they are the only cable company in my area, and they have me over a barrel, and are banging me out hard core.

  • MS Conair

    One of the most nasty mean, rude and unethical company I ever saw in my life. If your apartment property management is providing free internet then they will make sure that you buy either modem from them or rent or if you buy your own then they will make sure it won’t work so they can send technician and charge you $60. They make your situation as a hostage and force you to buy one of the service and pay them 60-80$ anyhow. I found that neither there is any regulatory body which can control their nasty mean unethical business. They have monopoly and control over the property management patch up so basically they are if making fool 1 million people annually and making them hostage by selling one of the service they are simply making 60 million USD just forcing users to buy one of the service. Isn’t it unethical and illegal but people just don’t understand and pay away because they have no choice and this is illegal way they make people hostage.

  • Sean Linderer

    So I’ve used suddenlink for the better part of a decade, and as long as I didn’t have signal issues with the internet I’ve had no complaints. Not until a recent move into an area that offered a lesser internet plan of a max of 25mbs. I was told by the service sales lady that I would have unlimited internet only to find out in the following months that it was 250gb which we has never had in the past with suddenlink. The supervisor I complained to about this told me there was nothing they can do (which I believe is the only line they are taught). Fast forward a few months to my intermittent internet outages. After hundreds of modem/router resets, dns dumps, ip renewals and service calls over several months I’ve had no help. The most recent spanned over a month of trying to get a tech to my house. I called to make an appointment which the soonest one was 6 days away. The day before I get an automated call cancelling it. The reason was apparently my street had a temporary outage unrelated to my issue which got fixed so they figure my issue magically went away. I call a day later and schedule another appointment for 4 days out from 1pm to 5pm on a Friday. I wait around and about 3:30 I get an automated call saying the tech was on his way and would arrive soon. The tech never showed. (It would only be fair to charge them the $60 fee for not being home when a tech arrives to your house, but not going to argue with life’s many injustices.) I call cs again and am told my street is experiencing a poor signal and a tech can’t respond to individual issues on a street that’s already having issues with the whole street. I asked the woman if it was standard practice to not let a customer know if he were expecting a tech to show up and they had no plans to show. She said….say it with me, there was nothing she could do. So currently I’m sitting here with a poor signal and intermittent outages and not a soul at suddenlink cares to make good on all the crappy service they’ve offered me.

  • Speedy Sims

    Suddenlink is the worst internet company I’ve ever had!!! They will raise the price of your monthly bill WITHOUT WARNING!! Save yourself the trouble and stay far far far away from this company! I started out paying $40 a month, now I am at $80 a month with NO CHANGES TO MY ORIGINAL PACKAGE. This company is TERRIBLE! I give them 0 stars!

  • Jesse

    Without a doubt the worst customer service that exists with any utility company. Their automated system will reboot your router regardless of whether or not you allow it or not. You can not reach an actual customer service rep no matter what you do with in the automated system. Suddenlink is mandatory with my apartment rent, I have no other option currently, but am in the process of buying a house, do you think I will use Suddenlink———not on your life, no in a hundred years would I put myself in this situation again if I have any kind of say in the matter.

  • Jordan

    DO NOT USE THEM!!!!! Absolute worst company ever. Company is full of incompetent liars who just want your money. They tell you one thing on the phone and do the complete opposite. They will add random charges to your bill and when you call to ask what the charge is……guess what “They do not know what it is” and that they cant take it off. Just weeks after they installed the cable it stopped working. I had put the safe guard on the account for that reason. They send a technician out to fix the problem. He gets it back up and running and proceeds to tell me that whoever installed it dint do it right and used the wrong parts. Then he leaves and we get charged for it. I call to ask why there is an extra charge for the technician coming out. She says that the notes from the technician state “tampered equipment” and safe guard does not cover equipment that has been tampered with. This company could be ran better by my 6 year old then people who work there currently. It would be a lot more honest too. Wish they had a negative star rather than zero stars.

  • Beth Ford

    None of this is true. These speeds and prices do not exist. My modem stopped working and was replaced with a modem and seperate router one month ago. This modem does not have a place to plug in my landline phone so it is plugged into the separate router. I do not own the router. It was installed by the service man sent here by Suddenlink. My service has been terrible for one whole month. The speed is slow and the connection is unreliable. It says “Fair” This new modem is defective and I do not want a seperate router. I want a new 2 in one modem and a credit on my account for all of this inconvenience. And a credit for the phone service. It’s not working. It says “no line”. The service man flat out refused to replace the modem this last time. He said Suddenlink is stupid and I shouldn’t listen to them. I was trying to tell him that I should not have a seperate router box. Even Suddenlink said I shouldn’t have one. I should get the box I want. I am paying for it. Except this month. I should not have to pay for the unprofessional mess that I had to put up with this month. I have called so may times that I’ve lost count and nothing has changed. I pay 86.00 and they say my bill is going up to over 100 for 38.00 mbps. They say 100 but it’s never been 100.

  • Dem Bones-r-me

    I have had Suddenlink for six years. Believe me, if they weren’t the only game in town, I wouldn’t have them. I pay for 400 mbps and the best I get is 40 mbps not to mention, it goes out on a regular basis for no reason. Oh, and their customer service is horrendous! If you have another option, take my advice and go with it. Suddenlink is atrocious.

  • Grant B.

    If we weren’t railroaded by this lousy company, you better believe both households would have a different service. Their equipment constantly fails, the internet speed isn’t even half what is listed on either bill, and each bill is about 240 dollars a month. For home phones, internet and basic cable. I’ve had to return once cable box 3 times in 3 months because they want me to upgrade to the higher priced one. This time they can just keep it. Highway robbery. I recommend you go anywhere else with your business if at all possible. These people will screw you over at every corner.

  • Freckles

    I would suggest you get your mother a traditional landline service not VOIP. AT&T still offers this service. It does not solve the interne problem but landline services from back in the day rarely went down as they are not subject to the problems of internet service. She should have a wired phone for emergencies in case the cordless phone goes down in an electrical outage. I have one myself: an old princess phone!