T-Mobile offers simple plans and great customer service, but Verizon 5G is the better option for speed and reliability.
8 min readFor speed and overall reliability, Verizon 5G Home Internet can’t be beat. It offers 300Mbps–1,000Mbps download speeds, far outstripping T-Mobile’s 72Mbps to 245Mbps. Customers also rate the provider highly for customer service.
In terms of price, Verizon 5G Home Internet runs a bit more without discounts, though that’ll depend on the plan you get, so the difference really comes down to speed, reliability, and customer satisfaction, where Verizon edges out T-Mobile in all three categories.
T-Mobile 5G customers aren’t disappointed, though. While the speeds aren’t the best for online gaming or demanding streaming, it offers solid speeds and simple, reliable plans. Customers also won’t be let down by the responsive customer service and easy setup.
“It’s a consistent product … I’ve had zero problems with it,” says Clare Messink, a Verizon 5G customer in Salt Lake City, Utah. “[It’s] nothing fancy,” she adds, “but I don't need fancy.”
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T-Mobile 5G Home Internet vs. Verizon 5G Home Internet: Plans, pricing, and speed
| Provider |  |  |
|---|---|---|
| Price per month | $50-$160* | $35-$80† |
| Download speeds | 72Mbps–245Mbps | 300-1000 Mbps |
| Upload speeds | 15Mbps–31Mbps | 10-50 Mbps |
| Details | View Plans |
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
*
w/ Auto Pay. Regulatory fees included in monthly price for qualified accounts. See full terms.
†
w/ Auto Pay. Available in select areas.
T-Mobile 5G Home Internets comes in two basic plan tiers: T-Mobile 5G Home Internet Unlimited for $50 a month and T-Mobile 5G Home Internet Plus for $70 a month, which gives you a 5G gateway and Wi-Fi mesh system. Both plans deliver download speeds between 72Mbps and 245Mbps, come with unlimited data, and there are no extra fees for installation or equipment. You can get a $10 monthly discount with AutoPay if you have an existing T-Mobile cell phone plan. You’re also able to get a $20 a month discount if you have any of the carrier's flagship unlimited plans: Go5G Next, Go5G Plus, or Magenta MAX.
Verizon’s plans are set up similarly, with Verizon 5G Home, there are two plans to choose from: The standard 5G Home Internet plan with 300Mbps for $60 a month with AutoPay and the 5G Home Internet Plus plan with 1,000Mbps for $80 a month with AutoPay. There are some caveats here, since Verizon customers are able to get fairly substantial discounts of $25–$35 a month with qualifying cellular plans. Potentially, that could allow you to spend as little as $35 a month with AutoPay, making Verizon's 5G Home Internet most basic plan cheaper than T-Mobile.
“They have worked to offer high-quality home internet with priority data and speeds at a good price.” —Verizon 5G customer Johnothy Michael
T-Mobile 5G Home Internet vs. Verizon 5G Home Internet: Fees for modem and installation
What makes this review legit?
Our fact-based research process centers on interviews with internet customers across the country, helping us understand how internet services hold up against diverse needs and challenges.
To put together this review, we looked at results from our speed test, pulled data from customer satisfaction surveys, and pored over the fine print to compare prices and speeds between the two providers. To flesh out our analysis, we also interviewed T-Mobile 5G Home Internet vs. Verizon 5G Home Internet customers to get their first-hand insights. We let their experiences guide our research and shape our conclusions. We also speak with ISP spokespeople and industry experts to get insights into connection types, speed capabilities, and other technical issues related to internet service.
The matchup: How we rate T-Mobile 5G Home Internet vs. Verizon 5G Home Internet
For all our internet reviews, we give a rating based on three main criteria—speed and reliability, dollar value, and customer experience—which we then average to make an overall score.
Here, we compare those ratings face to face. We then offer some analysis and context for important factors to keep in mind.
Want to know more? Read our full-length T-Mobile 5G Home Internet review and Verizon 5G Home Internet review.
Speed and reliability
T-Mobile 5G Home Internet: 3.5/5.0 | Verizon 5G Home Internet: 4.0/5.0
T-Mobile 5G Home Internet doesn’t necessarily have the fastest speeds—both plan tiers range between 72Mbps and 245Mbps. Generally, those are solid download speeds for two or three users, but large households with four people or more may find it challenging. Those download speeds are reliable for regular browsing, but you’re likely to experience fluctuating speeds throughout the day, which may make online gaming and 4K streaming a challenge. Some T-Mobile customers have reported they’ve given up on online gaming, and others in more rural areas may find that the service isn’t quite as reliable.
Verizon 5G is the better provider for those who are most interested in fast and reliable speeds. Depending on the plan, you get between 300Mbps to 1,000Mbps download speeds, which should be more than enough for home internet use as well as a decent amount of online gaming and streaming. As with any wireless service, you may experience less stable connections and outages, but Verizon 5G Home Internet reliability has been rated highly by customers with 72% saying they “never” or “rarely” experience internet outages.
Dollar value
T-Mobile 5G Home Internet: 3.7/5.0 | Verizon 5G Home Internet: 4.5/5.0
In terms of bang for buck, T-Mobile offers good value, though not necessarily the best compared with Verizon. The plan is simple, with two fixed rates of $50 and $70 a month and no additional fees for installation or equipment. You are able to get additional discounts for $10 a month with autopay or up to $20 a month with flagship cellular plans, bringing your price down to potentially as low as $30. There are also plenty of perks including bundled streaming services with the free trial, T-Mobile Tuesdays freebies, and a Price Lock guarantee,
With Verizon 5G Home Internet, you get a similarly competitive price: A fixed $60 or $80 a month with AutoPay, depending on the plan you choose, with no additional fees for installation or equipment. You’re also able to take advantage of significant discounts if you’re a Verizon customer, allowing you to get home internet for $35 a month with AutoPay, putting the prices roughly on par with T-Mobile, but with faster average speeds, which make Verizon a better buy for most people in its service area. Perks aren’t as extensive and are only available as add-ons with some plans.
Customer experience
T-Mobile 5G Home Internet: 4.2/5.0 | Verizon 5G Home Internet: 4.25/5.0
T-Mobile 5G Home Internet gets stellar customer reviews. The provider ranked at the top of a 2023 customer satisfaction survey with high scores in overall satisfaction and customer experience—and the highest rating among non-fiber providers. Many customer reviews mention ease of getting in touch with customer service and timely resolution of technical issues. When Reviews.org called in, we were connected to a representative in three minutes.
Verizon is no slouch with customer service, either. The company ranks second among major internet providers in terms of overall satisfaction for customer service, behind T-Mobile. Installation and setup are also easy, with customers reporting consistent speeds and no outages. Reviews for the 2023 American Consumer Satisfaction Survey are decent, but Reviews.org noted difficulty with both reaching a customer service representative on the phone and slow responsiveness via chat.
Overall quality: Which internet provider should you pick?
Verizon 5G Home Internet is the best 5G internet provider for most people, but especially Verizon mobile customers. It has the highest ratings out of the internet providers Reviews.org has reviewed. The service is fast and reliable and offers great bang for the buck for people with an existing Verizon cellular plan.
T-Mobile 5G Home Internet has its strengths, with simple and straightforward plan options and reasonable prices, but it’s not suitable for big households or power users. In terms of reliability, your mileage may vary depending on your location, and service can be occasionally spotty.
T-Mobile 5G Home Internet vs. Verizon 5G Home Internet: What deals and promotions can you get?
If you sign up for T-Mobile 5G Home Internet and keep the plan active for 10 weeks, you can get a $200 prepaid Mastercard. You also get a $10 monthly discount if you pair 5G Home Internet with a T-Mobile cell phone plan—or up to $20 with one of the flagship unlimited plans: Go5G Next, Go5G Plus, or Magenta MAX.
Verizon 5G Home Internet gives Verizon cellular customers a $25 discount for adding Verizon 5G Home Internet. There are also options for various add-ons including streaming service trials, and subscriptions to Apple Music and Google Play Pass.
T-Mobile 5G Home Internet add-ons and perks
Try 5G Home Internet for at least 15 days and get your money refunded if you don’t sign up.
Get your last month of service for free if you get a price hike on any bill during your service period.
Sign up for the 5G Home Internet free trial and get Vix Premium for 1 year, SiriusXM Streaming for 6 months, and Pandora Premium for 4 months.
Download the T-Mobile Tuesdays app to take advantage of weekly deals for food, gas, entertainment, freebies, and more.
Verizon 5G Home Internet add-ons and perks
Add-on with some plans
Add-on with some plans
Add-on with some plans
T-Mobile 5G Home Internet vs. Verizon 5G Home Internet: What do customers think?
Customers love T-Mobile, although wireless speeds can fluctuate
T-Mobile 5G Home Internet customers are generally positive about T-Mobile’s 5G service as an alternative to the monopoly of large internet providers. California customer Steve Abbott—whom Reviews.org spoke with for our full review of T-Mobile’s 5G home internet service—mentioned that it was a big step up from DSL, allowing him to stream two different shows in two different rooms with high definition.
That said, because the connection is wireless, speeds can fluctuate significantly, especially in more rural areas where cell service isn’t as strong. Las Vegas user Jordan Rivera reported giving up trying to use the service for online gaming because of the high ping spikes.
“It’s always been easy to get to a real person on the phone when I call T-Mobile.” —Steve Abbott
Customers love Verizon 5G’s faster speeds and unlimited data
Verizon 5G Home Internet gets great customer feedback too. In interviews that we conducted for our review of Verizon, many customers mentioned that the service provides fast download speeds without a video throttle cap, allowing them to watch 4K shows without trouble. Others said that they were T-Mobile customers previously but didn’t like how they were subject to speed deprioritization during times of network congestion, so they switched to Verizon instead.
Other customers credit the excellent value of Verizon 5G Home Internet, especially for the consistent speeds that are usually higher on average than T-Mobile’s. As for customer service, most customers don’t have complaints and say they haven’t had to interact with customer service at all, even during setup.
“I like how it gives us fast speeds without a video throttle cap, so we can watch 4K shows.” —Johnothy Michael
Want T-Mobile 5G Home Internet or Verizon 5G Home Internet? Find it in your area
Both T-Mobile 5G Home Internet and Verizon 5G Home Internet should theoretically be available wherever their respective cellular networks are present. If you enter your zip code below, the Reviews.org address checker will tell you what providers you have available in your area.
Look for Verizon and T-Mobile 5G Home Internet in your area.
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