Xfinity vs. Frontier Internet Review 2021

Frontier FiberOptic edges into the lead if you can get it. Otherwise, go with Xfinity.
Best Speeds & Prices
Monthly price
$24.99$70
Download speeds
501200 Mbps
Data cap
11.2 TB
Best for No Data Caps or Contracts
Monthly price
$59.99$79.99
Download speeds
500940 Mbps
Data cap
Unlimited

Comparing Xfinity and Frontier FiberOptic internet is tricky: you really can’t go wrong with either option. But Frontier FiberOptic is a slightly better choice thanks to its unlimited data and lack of contracts.

But if you’re stuck with Xfinity versus Frontier DSL internet, Xfinity is the better internet service provider (ISP).

Read on to learn more about how these two internet providers differ on prices, internet speeds, data caps, and customer service. Let’s dig in and find out which one is the best choice for you.

Comcast Xfinity vs. Frontier internet pros and cons

Xfinity

Pros

  • Reliably fast download speeds
  • Competitive promo prices
  • Wide availability

Cons

  • Prices change depending on location
  • Iffy customer service

Frontier 

Pros

  • Great fiber internet prices
  • Unlimited data for all plans
  • No contracts

Cons

  • Slow speeds with DSL service
  • Awful customer service

Compare Xfinity and Frontier prices in your area.

Xfinity vs. Frontier: Prices

Choose Xfinity over Frontier unless you can get Frontier FiberOptic.

Xfinity and Frontier internet prices seem to play leapfrog. Depending on what speed you’re looking at, one or the other might offer a better promotional price.

That said, we think Frontier’s FiberOptic internet service is the best deal thanks to its low cost, fast speeds, and unlimited data—not to mention its newer and generally more reliable fiber technology.

But not everyone can get Frontier’s fiber internet service. And if you’re stuck with its DSL service, Xfinity internet is the clear winner. Here’s what Xfinity’s promotional prices look like for the Central part of the US:

Xfinity internet prices and plans for the Central US
PlanPriceDownload speedConnection typeDetails
Performance Starter Plus$24.99*50 MbpsCableView Plan
Performance Select$35*100 MbpsCableView Plan
Performance Pro Plus$50*200 MbpsCableView Plan
Extreme Pro$60800 MbpsCableView Plan
Gigabit$701200 MbpsFiberView Plan
Data effective 12/03/20. Offers and availability vary by location and are subject to change.
* For the first 12 months with a 1-year agreement.
With a 2-year agreement.

In today’s world, DSL internet doesn’t quite cut it. Frontier’s lowest speed of 6 Mbps is barely enough to surf the web and send a few emails. We imagine you’ll hear dial-up noises in your head while trying to load Gmail or other sites.

And the 25 Mbps and 45 Mbps speeds aren’t much better—but they’ll at least connect you to a Zoom call if you’re the only person online in your home.

So if it’s a tossup between Xfinity and Frontier DSL internet, go with Xfinity. 

But, like we said, if you can grab Frontier’s FiberOptic internet, go for it. It comes with no contracts and unlimited data (Xfinity caps data at 1.2 TB), plus the prices are pretty low for the speeds you get.

Frontier internet prices and plans
PlanPriceDownload speedConnection typeDetails
Frontier Basic Internet$37.99Up to 6 MbpsDSLView Plan
Frontier Internet$44.99^Up to 25 MbpsDSLView Plan
Frontier Internet$54.99^Up to 115 MbpsDSLView Plan
FiberOptic 500 Mbps Internet$59.99°500 MbpsFiberView Plan
FiberOptic Gig Service$79.99**940 MbpsFiberView Plan
Data effective 03/19/21. Offers and availability vary by location and are subject to change.
One-time charges apply. Service subject to availability and all applicable terms and conditions. Speeds may not be available in all areas.
^ for 12 mos. One-time charges apply. Service subject to availability and all applicable terms and conditions. Speeds may not be available in all areas.
° for 12 months. Actual speeds may vary. One-time charges apply. Service subject to availability and all applicable terms and conditions.
** for 12 months. One-time charges apply. Max wired speed 940/880. Actual speeds may vary. Services subject to availability and all applicable terms and conditions.

Xfinity vs. Frontier: Internet speed and data caps

Xfinity and Frontier FiberOptic get great speeds, but only Frontier has unlimited data.

Xfinity and Frontier’s fiber internet service are pretty much neck and neck when it comes to promised download speeds.

We recommend at least 50 Mbps for one person to stream, game, and take Zoom calls, and both ISPs offer these speeds plus faster download speeds for larger families.

But, as we said previously, Frontier’s DSL internet speeds leave a lot to be desired. We don’t recommend these speeds for anyone—unless you absolutely have no other choice. (Frontier’s DSL prices and unlimited data are still a better deal than satellite internet.)

Xfinity vs. Frontier download speed comparison
ProviderDownload speedsUpload speeds
Xfinity Internet501200 Mbps350 Mbps
Frontier FiberOptic Internet500940 Mbps500880 Mbps
Frontier High Speed Internet6115 Mbps
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How much internet speed do you need?
Not sure what download speed is right for you? We feel you. That’s why we created our internet speed guide to help you make choosing an internet plan a little bit easier.

Looking at our latest report on internet speeds, Xfinity gives you the most bang for your buck when it comes to the actual download speeds you’ll get. It ranked seventh out of 38 total ISPs that we analyzed, while Frontier ranked twelfth.

That said, Frontier’s speed score is likely brought down by its DSL internet service. We analyzed download speed, upload speed, and latency from over a million speed tests taken in 2019, and DSL’s slower download and upload speeds automatically put it at a disadvantage.

Our spidey sense tells us that Frontier’s fiber internet speeds probably match Xfinity’s speeds.

Xfinity vs. Frontier internet speed scores
ProviderOverall rankRank by connection type
Comcast Xfinity7th out of 38 ISPs2nd out of 22 cable ISPs
Frontier12th out of 38 ISPs7th out of 20 fiber ISPs

Data effective 1/28/2021. Offers and availability vary by location and are subject to change.

Xfinity vs. Frontier: Data caps

There’s no hemming and hawing here: Frontier takes the win with unlimited data on all of its internet plans. Even its DSL internet.

Xfinity, on the other hand, caps your data at 1.2 TB. While most of us probably won’t go near that data cap, it definitely starts to loom large by the end of the month if you’re working from home or need to download a boatload of video games.

  • Xfinity data cap: 1.2 TB
  • Frontier FiberOptic data cap: Unlimited
  • Frontier DSL internet data cap: Unlimited

Xfinity vs. Frontier: Customer service

Neither ISP is great, but we’d rather deal with Xfinity than Frontier.

Okay, let’s start this chat by saying that no internet provider offers amazing customer service. It’s the sad truth, and we wish it would change.

That said, Frontier’s customer service is the lowest of the low. It scored 55 out of 100 points in the latest American Customer Satisfaction Index (ACSI) report and made no improvements from the year before.1 Yuck.

On the other hand, Xfinity scored 66 out of 100, putting it right in the middle of the pack. That’s also an improvement from its score of 61 out of 100 the previous year. Sure, we’ve all heard the horror stories about Xfinity customer service, but we’d rather deal with Xfinity than Frontier.

Comcast Xfinity vs. Frontier internet customer service ratings
RatingXfinity ratingFrontier rating
ACSI 2019–202066 out of 10055 out of 100

If you do need to call your ISP’s customer service center, be not afraid. You can take these steps before you call to make your life easier.

Xfinity vs. Frontier: Which is better?

Xfinity and Frontier are pretty evenly matched. But if you can get Frontier’s FiberOptic internet plans where you live, the prices are lower, you won’t need a contract, and you’ll get unlimited data.

But if you’re comparing Frontier DSL service with Xfinity, go with Xfinity.

  • Price: Frontier FiberOptic. Both Xfinity and Frontier FiberOptic internet offer great promo prices. But Frontier’s no contracts and unlimited data push it into the lead. That said, Frontier’s DSL internet prices aren’t good for the speeds you get.
  • Internet speed: Xfinity. Xfinity scored well in our fastest ISPs report, but it’s hard to say how Frontier performs. We think its FiberOptic internet matches Xfinity, but its DSL service isn’t worth writing home about.
  • Data caps: Frontier. You get unlimited data on every Frontier internet plan—including its DSL service. But Xfinity puts a 1.2 TB limit on your data.
  • Customer service: Xfinity. Internet customer service isn’t great, but at least Xfinity improved. That said, Frontier’s rock-bottom score is scarier than a Stephen King novel.

Best speeds and promo prices: Comcast Xfinity

Xfinity Internet - Central
Download speeds:
501200 Mbps
Data cap:
11.2 TB
Starting at $24.99 a month

Data effective 1/28/2021. Offers and availability vary by location and are subject to change.
*For the first 12 months. Some packages require a 1- or 2-year contract.

Best for unlimited data and no contracts: Frontier

Frontier Internet - FiberOptic
Download speeds:
500940 Mbps
Data cap:
Unlimited
Starting at $59.99 a month

Data effective 1/28/2021. Offers and availability vary by location and are subject to change.
*One-time charges apply. Maximum speeds are wired speeds. Wi-Fi, actual and average speeds vary. Service performance details at frontier.com/internetdisclosures.

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Sources

  1. American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Report 2019–2020,” June 2020. Accessed January 28, 2021.