How to Get Low-Cost Internet Assistance

The Affordable Connectivity Program is a government assistance program that discounts internet service for low-income consumers. Since its launch in 2021, users have been able to receive a $30–$75 monthly subsidy for internet costs.

Unfortunately, the ACP is no longer receiving funds and is projected to end in May 2024. While this means April will be the last fully funded month for ACP households, consumers could see partial ACP funds in May.

The FCC reports that "Internet companies will have the option of whether they want to provide a partial ACP discount in May 2024," but only households that have already chosen to keep their internet provider after the ACP ends will qualify for partial relief funds. 

Luckily, there are still a bunch of options for low-cost internet out there. If you used to benefit from the ACP and need to downsize your internet plan or change providers, we've got all the details on available government assistance programs as well as low-income internet packages available directly from internet providers. 

The FCC offers more programs than just the ACP—it also offers the Lifeline Program, administered by the Universal Service Administrative Co.

Lifeline was created in 1985 to ensure low-income households could access phone service. Today, the Lifeline Program offers both phone and internet assistance, but we'll focus on the internet. Here’s how that works.

The Lifeline Program offers up to $9.25 a month in benefits for eligible, low-income households.

For folks who live on Tribal lands, Lifeline offers even more discounts: up to $34.25 for internet and up to $100 toward first-time installation fees. This map of eligible lands will show whether your home qualifies.

With Lifeline, household income needs to be at or below 135% of the Federal Poverty Guidelines, or your household must participate in one of these programs:

• FPHA
• Medicaid
• NSLP
• SNAP
• Veterans Pension or Survivor Benefits
• WIC

The application process for the Lifeline Program is the same for all households. And unless you live in California, Oregon, or Texas, all you need to do is apply, print and mail an application, or contact your preferred internet company. Once approved, you can use your discount to sign up for internet service.

If you’re a Californian, Oregonian, or Texan, you must either call the internet provider or look up the application process on your state website.

Internet First offers affordable high-speed internet access to low-income households in areas served by RCN, Wave, or Grande Internet.

If you could use low-cost and fast internet, Internet First is a great option. 

Internet First offers up to 50Mbps for just $9.95 a month. So if you also qualify for Lifeline, the program will nearly cover your bill. Plus, Internet First waives all installation and activation fees. So the cost really is $9.95 a month.

To apply for Internet First, you can’t have applied to the program in the last 60 days, and you need identification and proof of eligibility.

You can apply for Internet First either online or through the mail. If you choose to mail your application, you can send the form to this mailing address:

Internet First
Quality Assurance Department
East Mountain Corporate Center
100 Baltimore Drive
Wilkes Barre, PA 18702

In addition to or instead of these widespread programs, you can often get assistance through an individual internet service provider.

Here are some providers that offer low-cost internet assistance. Just make sure you read the terms of service when you sign up because some services may have hidden overage fees, rental costs, or long-term contracts.

Cox offers internet service for low-income K–12 students through a program called Connect2Complete. The service costs $9.95 a month, is self-installed, and includes a Wi-Fi modem.

Eligibility requires at least one child in kindergarten through 12th grade and household use of at least one government assistance program.

MediaCom also offers discounted service through Connect2Complete, but the qualifications are somewhat stricter.

MediaCom requires you to meet the following requirements for enrollment:

• At least one child in K–12
• At least one child qualifies for NSLP
• No current MediaCom contract
• No MediaCom subscription in the last 90 days
• No outstanding MediaCom bill or unreturned equipment

On the flip side, though, you get unlimited data with MediaCom, alongside other perks like no rental fees and an included modem.

We should link to the new unlimited data piece when it's ready

Optimum’s low-income household internet offering, Optimum Advantage, is $15 a month for 50Mbps.

To qualify, you must meet one of these qualifications:

• Your household qualifies for NSLP
• Your household contains a New York City resident attending a New York City public school
• You’re 65+ and on SSI
• You’re a veteran receiving state or public assistance

You must also not be an Optimum customer from the last 60 days or have an outstanding Optimum bill; you must have a valid U.S. postal address.

Users in California can get low-cost internet through Spectrum Internet Assist if someone in your household uses one of these programs:

• NSLP
• CEP of the NSLP
• SSI

While Spectrum Internet Assist has no data limits and doesn’t require a contract, it’s not a Wi-Fi connection. (Which means it’s probably some kind of Ethernet connection that you plug directly into.)

If Wi-Fi’s a must-have for you, it’ll cost $5 extra every month to add Spectrum Advanced WiFi to your setup.

Verizon calculates its low-cost internet prices differently than other programs.

Other programs have a special low-cost internet package to which you can also apply for a government benefit. Verizon Forward doesn’t have unique low-income offerings—it simply offers discounts on its regular Verizon plans (and there are a lot of them).

The Verizon Forward Program offers discounts on 5G Home, 5G Home Plus, LTE Home, LTE Home Plus, or Fios 300 Mbps, 500 Mbps, 1 Gig, or 2 Gig residential Internet plans. And right now, new Verizon Internet customers who register for Verizon Forward before September 3 can get free internet for six months. 

To qualify for Verizon Forward, one person per household must have qualified for a Pell Grant in the last year or currently qualify for a government assistance program like WIC or SNAP.

You could be eligible for Xfinity’s low-income program, Internet Essentials. 

But keep in mind, unlike other providers’ low-cost internet options, Xfinity requires year-long contracts.

There’s a lot to know about this topic, so we’ve provided a little extra info to keep you on the up and up.