Verizon Fios vs. Optimum Internet Review 2020

Verizon Fios Home Internet is our pick for best speeds, but Optimum can offer great value.
Best for Fast Internet
Monthly price
$39.99$79.99
Download speeds
200940 Mbps
Best for Price for Life
Monthly price
$39.99$69.99
Download speeds
200940 Mbps

If you’re choosing between Verizon Fios Home Internet and Optimum, good news: both internet service providers (ISPs) are a solid choice.

But there are a few differences between the two that might sway you one way or another. Keep reading to find out why Optimum offers the best value, and why Verizon Fios Home Internet is the best choice for reliably fast download speeds.

Compare Optimum and Verizon Fios Home Internet plans near you.

Verizon Fios Home Internet vs. Optimum: Prices

Both ISPs offer low prices, high value, and no annual contracts. But only Optimum has a Price for Life plan.

Both Verizon Fios Home Internet and Optimum start out as great budget deals with their intro plans.

Yes, you will get slightly faster speeds with the Optimum 300 plan than the Verizon Fios Home Internet 200/200 plan, but there’s an easy-to-miss detail that puts these two ISPs back on even ground here: Verizon Fios Home Internet is a fiber connection, while Optimum is a cable connection.

We recommend grabbing fiber internet any time you can because the technology tends to be more reliably fast than cable or DSL. (And we won’t even talk about satellite or dial-up internet here.) We could talk for hours about how fiber internet works, but the bottom line is fiber internet usually offers the best download speeds and connectivity.

Verizon Fios Home Internet prices and plans
PlanPriceDownload speedDetails
Internet 200/200$39.99/mo.*200 MbpsView Plans
Internet 400/400$59.99/mo.*400 MbpsView Plans
Fios Gigabit Connection$79.99/mo.Up to 940 MbpsView Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* w/ Auto Pay + taxes & equip charges
w/ Auto Pay + taxes

Still, neither ISP charges outrageous prices for any of their plans. Though we should point out that the Verizon Fios Home Internet 400/400 plan is a better buy numbers-wise when compared to Optimum’s 400 Mbps plan. (Of course, the Optimum 400 plan also comes with Price for Life, which we’ll talk about in a minute.)

When it comes to pure speed and reliability at a low price, the Fios Gigabit Connection plan is one of the best-priced, near-gig plans out there.

On top of that, Verizon Fios Home Internet packages don’t come with an annual contract. That’s a win in our book because you won’t face steep early termination fees if you have to move out of the Verizon Fios service area.

“Fios Gigabit Connection is one of the best-priced, near-gig plans out there.”
Fios Gigabit Connection
Verizon Internet - Fios Gig
Download speed:
Up to 940 Mbps
$79.99 a month

*w/ Auto Pay + taxes

Optimum’s plans also come with no contracts, which is a huge sigh of relief. The prices for its 300 and 400 Mbps plan are right in line with or cheaper than what other internet providers charge for similar speeds.

Optimum internet prices and plans
PlanPriceDownload speedDetails
Optimum 300$39.99/mo.300 MbpsView Plan
Optimum 400$64.99/mo.^400 MbpsView Plan
Optimum 1 Gig$69.99/mo.°940 MbpsView Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
for 1-yr. Plus taxes, fees, and other charges.
^ Plus taxes, fees, and other charges. Price for Life. Customer must remain in good standing and up to date on bill payments to remain on Price For Life.
° Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.

That said, if you’re going to go with Optimum, you might as well take advantage of its Price for Life guarantee on the Optimum 400 plan. While it costs slightly more per month than the Verizon Fios Home Internet 400/400 plan, that price won’t go up over the years.

Yup, your price for the Optimum 400 plan stays the same forever as long as you remain in good standing (see: pay your bill on time). No one likes to see their bill go up over time, and Price for Life makes sure everything stays the same, right down to the last dollar sign.

Not to mention that 400 Mbps is more than fast enough to keep parents and a couple of kiddos streaming and gaming without interruption. Need we say more?

“Your price for Optimum 400 stays the same forever, and that’s a perfect speed to keep a family streaming and gaming.”
Optimum 400
Optimum Internet
Download speed:
400 Mbps
$64.99 a month

But Optimum’s price for its 1,000 Mbps also earns it high marks in our book. While we still think Verizon Fios is likely more reliable because it uses a fiber connection, you’re still going to get some exceptionally fast download speeds out of Optimum’s gig plan—and the price is pretty darn right.

Our only hesitation with Optimum is its small service area. If you’re not in Connecticut, New Jersey, New York, or Pennsylvania, you’re out of luck if you want Optimum. Verizon Fios Home Internet, on the other hand, services a slightly bigger area of the Northeastern and Mid-Atlantic US.1, 2

Deals

Verizon Fios Home Internet comes with some exciting deals

Still not sure whether you should grab Optimum or Verizon Fios Home Internet? Maybe these deals will sway you:

  • New customers get Disney+ for 12 months when you sign up for any Verizon Fios Home Internet plan
  • New customers who sign up for the Verizon Fios Home Internet 400/400 plan get 6 months of Hulu
  • New customers who sign up for the Verizon Fios Gigabit Connection plan get 12 months of Hulu and a free router rental

View Verizon Fios Home Internet Deals

Verizon Fios Home Internet vs. Optimum: Internet speed

Both Optimum and Verizon Fios Home Internet push their max speed as close to 1,000 Mbps as possible.

Anyone who runs a home office, games, or even binge-watches The Witcher on Netflix knows fast internet speed is a need. The last thing anyone wants is lag when they’re on a video call with their boss, setting their team up to deliver the payload, or deciding who the real bad guy is while they watch Tiger King.

Both Verizon Fios Home Internet and Optimum are fast, but Verizon gets our vote for the fastest internet speed. That’s because it has a 100% fiber network that can deliver reliably fast download speeds up to 940 Mbps.

Sure, Optimum’s max speed edges slightly into the lead at 1,000 Mbps, but cable internet technology can experience issues with weaker signals over long distances.

To put it shortly, fiber-optic internet technology can keep your signal strong and fast over long distances. That’s why Verizon Fios Home Internet snags a win in our list of the fastest internet providers.

Verizon Fios Home Internet vs. Optimum download speed comparison
ProviderDownload speeds
Verizon Fios Home Internet200–Up to 940 Mbps
Optimum300–1,000 Mbps

Data effective 5/28/2020. Offers and availability vary by location and are subject to change.

Still, Optimum’s speed is nothing to scoff at. Even though Verizon Fios Home Internet landed itself on our fastest ISPs list, Optimum performed just as well on the Federal Communication Commission’s (FCC’s) latest Fixed Broadband Report.

This report measures providers’ actual download speeds and compares them to advertised speeds. We averaged out both Verizon’s and Optimum’s scores, and both ISPs delivered download speeds that were faster than what they advertised.3 But Optimum won this race by a nose.

Verizon Fios Home Internet vs. Optimum 2018 FCC speed scores3
ProviderAverage actual/advertised speed
Verizon Fios Home Internet107.9%
Optimum112.4%

Data effective 5/28/2020. Offers and availability vary by location and are subject to change.

If you want to know more about each ISP’s internet speeds and data caps, check out our in-depth Optimum internet and Verizon Fios Home Internet reviews.

Verizon Fios vs. Optimum: Internet and TV combos

Your chances of finding the perfect TV and internet combo are best with Verizon’s Your Fios TV and Fios Home Internet.

Both Optimum and Verizon Fios are here to make sure you don’t miss your game or the latest episode of The Bachelor. You can mix and match your TV and internet plans almost any way you like with Verizon and Optimum, and each one offers a good variety of internet speeds and channel counts.

But we have to say, we’re in love with Verizon’s new approach to TV service with its Your Fios TV plan. We’re not fans of staring at long lists of channels in hopes our favorites will magically appear, so when Verizon introduced a plan where we pick our five favorite channels and it builds a TV plan based on those, we got excited.

Your Fios TV has a good mix of sports and entertainment channels, and you’ll always get broadcast network channels like ABC, CBS, and NBC. If you’re looking for more sports coverage, The Most Fios TV has just about every sports channel you could want—plus a few premium channels too.

We dive deeper into features and prices in our Verizon Fios TV service and Verizon TV and internet plans reviews, so give ‘em a read. But for now, here’s a quick peek at some of the ways you can mix and match your Verizon Fios TV and Home Internet service.

Verizon Fios TV + internet combos overview
PlanPriceInternet download speedTV channel countDetails
200 Mbps Internet + Your Fios TV$89.99/mo.**200 Mbps125+View Plans
400 Mbps Internet + Your Fios TV$109.99/mo.**400 Mbps125+View Plans
Fios Gigabit Internet + More Fios TV$149.99/mo.††up to 940 Mbps300+View Plans
Fios Gigabit Internet + The Most Fios TV$169.99/mo.‡‡up to 940 Mbps425+View Plans
** *General: For new eligible TV and/or Internet res. custs. Availability varies. Wired & wireless Internet speeds vary due to device limits, multiple users, network & other factors. See Verizon.com/yourspeed for more info. $15/mo. router and $99 setup charges & other taxes & terms may apply. Auto Pay & paper-free billing reqd. Subj. to credit approval & may require a deposit. Fios TV: $12/mo. STB charge may apply.
†† General: For new eligible TV and/or Internet res. custs. Availability varies. Wired & wireless Internet speeds vary due to device limits, multiple users, network & other factors. See Verizon.com/yourspeed for more info. $15/mo. router and $99 setup charges & other taxes & terms may apply. Auto Pay (ACH or bank debit card only) & paper-free billing reqd. for Internet service. Subj. to credit approval & may require a deposit. Fios Gigabit Connection: Gigabit network connection to your home. Wired speeds up to 940/880 Mbps with avg. speeds betw. 750-940 Mbps download / 750-880 Mbps upload. Fios TV: $12/mo. STB charge may apply.
‡‡ *General: For new eligible TV and/or Internet res. custs. Availability varies. Wired & wireless Internet speeds vary due to device limits, multiple users, network & other factors. See Verizon.com/yourspeed for more info. $15/mo. router and $99 setup charges & other taxes & terms may apply. Auto Pay (ACH or bank debit card only) & paper-free billing reqd. for Internet service. Subj. to credit approval & may require a deposit. Fios Gigabit Connection: Gigabit network connection to your home. Wired speeds up to 940/880 Mbps with avg. speeds betw. 750-940 Mbps download / 750-880 Mbps upload. Fios TV: $12/mo. STB charge may apply.
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Want more ways to mix and match Verizon plans? You got it.
There are so many ways you can mix and match Verizon Fios Home Internet and Fios TV that we can’t cover them all here. But you can play around on the Verizon Fios site to find your perfect mix-and-match combo.

While it doesn’t offer that pick-five feature we’ve fallen head over heels for, Optimum’s bundles are still good. You’ve got a lot to choose from, so it should be easy to find a TV and internet service combo that meets your needs.

One thing to note is that Optimum’s channel count starts higher than Verizon’s. We like that—and its starter Core TV plan even offers favorite channels like ESPN, Nickelodeon, and HGTV. You’ll also find a few premium channels hiding in its Premier TV packages. Noice.

Want to learn more about Optimum TV prices and channels? Check out our full Optimum TV review.

Optimum TV + internet bundles overview
PlanPriceInternet download speedTV channel countDetails
Optimum Core TV & Optimum 300$74.99^^300 Mbps220+View Plans
Optimum Select TV & Optimum 200$79.99^^200 Mbps340+View Plans
Optimum Core TV & Optimum 400$84.99^400 Mbps220+View Plans
Optimum Select TV & Optimum 300$89.99^^300 Mbps340+View Plans
Optimum Premier TV & Optimum 200$99.99^^200 Mbps420+View Plans
Optimum Select TV & Optimum 400$99.99^400 Mbps340+View Plans
Optimum Premier TV & Optimum 300$109.99^^300 Mbps420+View Plans
Optimum Premier TV & Optimum 400$119.99^400 Mbps420+View Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
^^ For 24 months. Plus taxes, fees, and other charges.
^ Plus taxes, fees, and other charges. Price for Life. Customer must remain in good standing and up to date on bill payments to remain on Price For Life.

Verizon Fios vs. Optimum: Customer service

Verizon’s known for good customer service, but we hear Optimum needs to improve.

We all have nightmarish memories of 80s one-hit-wonders playing on repeat while we wait on hold to find out if that internet outage is getting fixed soon.

Sadly, ISPs are notoriously unreliable when it comes to customer service. However, we hear Verizon Fios is making strides to get back on the right track.

We’ve heard from a few people on the East Coast that they rarely have to call Verizon customer service. That’s great news, because that means there are likely fewer outages, billing errors, or other hiccups that force you to pick up the phone. And when they do have to call, Verizon Fios customers have told us they’ve been well taken care of.

Optimum’s customer service, on the other hand, seems to run more in line with what you’d expect from an internet company. If you do need to get in touch with customer service, we recommend trying live chat. It lets you do other things while you wait for a response, plus you can easily copy and paste your entire chat history so you have it on record in case you need it.

Verizon Fios vs. Optimum: Which is better?

We think there’s value to be found in both Verizon Fios and Optimum internet plans, but Verizon edges into the lead with its fiber internet, great TV and internet combo plans, and some of the best customer service we’ve heard about around the web.

Still, Optimum’s internet plans and Price for Life guarantee aren’t easily dismissed. Here’s a quick recap of how these two ISPs matched up in our Verizon Fios vs. Optimum review:

  • Price: Optimum. Both Verizon Fios Home Internet and Optimum are never far apart on price. Still, Optimum offers a Price for Life guarantee on its 400 Mbps internet plan to its customers who pay their bill on time, and that’s pretty hard to beat.
  • Speed: Verizon Fios Home Internet. Both Verizon Fios Home Internet and Optimum can boost your download speeds close to 1,000 Mbps. But we bet Verizon Fios Home Internet’s speeds will rarely dip too far from that max speed thanks to its fiber-optic network.
  • TV and internet bundles: Verizon Fios TV and Home Internet. This was almost a tie until Verizon Fios revealed its Your Fios TV plan. Pair it with your internet service, and you’ll get to choose your five favorite networks, then get a list of recommended channels. We can’t even.
  • Customer service: Verizon Fios. Verizon Fios once again comes out on top when it comes to customer service. The majority of feedback about Verizon’s customer service was overwhelmingly positive.

Compare Verizon Fios Home Internet and Optimum prices near you.

Sources

  1. HighSpeedInternet.com, “Optimum
  2. Verizon, “Verizon Fios Availability
  3. Federal Communications Commission (FCC), “2018 Fixed Broadband Report

Additional contributors

Easton Smith