TELUS vs. Rogers Home Security

TELUS has more security plans, better equipment and bundling discounts

Our Recommendation
TELUS logo
TELUS Home Security
4 out of 5 stars
4
Plans starting at
$15.00
/mo
  • pro
    Variety of home security plans
  • pro
    Bundling discounts
  • pro
    Solid equipment included in your subscription
  • con
    Obligatory contracts
Rogers Home Security
3 out of 5 stars
3
Plans starting at
$19.99
/mo
  • pro
    Affordable pricing
  • pro
    24/7 professional monitoring on either plan
  • con
    Obligatory contracts
  • con
    Only two plans
  • con
    No discounts
Tyler Abbott
Staff Writer, Mobile & Wireless
Read More
November 13, 2022
5 min read

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our disclosure policies to learn more.

If you’re choosing between TELUS and Rogers for your home security, allow us to make your life easier by strongly recommending TELUS over Rogers.

TELUS offers a wider variety of security plans, better equipment, and bundling discounts.

Hopefully this simplifies things for you, but if you want more details, read on to find out why TELUS beats out Rogers for home security services in Canada.

TELUS vs. Rogers pricing and monitoring plans

TELUS offers six different security plans for you to choose from (including self-monitoring options) that range from $15/month to $60/month, whereas Rogers only offers half the options. Here are all the details about each plan from TELUS.

TELUS Security Plans
Monitoring planSmart CameraSmart Automation PlusSecureSecure + VideoControlControl + Video
Price$15.00/mo $18.00–$33.00/mo.$32.00–$47.00/mo.$42.00–$57.00/mo.$42.00–$57.00/mo.$45.00–$60.00/mo.
Contract length3 yr.3 yr.3 or 5 yr.3 or 5 yr.3 or 5 yr.3 or 5 yr.
24/7 professional monitoring
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Mobile app access
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Smart home integrations
Icon No  DarkNo
Icon Yes  DarkYes
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Environmental monitoring (smoke, flood, etc.)
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Details

With all these different options, you’re much more likely to find a better fit with TELUS than you are with Rogers. For example, if you’re the type of person who wants to monitor their own home, you can choose that option and pay a fraction of the price. Alternatively, if you want the full monty of features that include 24/7 monitoring, environmental monitoring, and smart home integration, you can choose that option as well.

If you can splurge a little, we recommend actually going for the top-tier Control + Video plan that comes with everything.

If you already use TELUS for your internet, TV, or telephone service, you can bundle your security plan with everything else and get a 30% discount on your monthly price.

Now let’s compare Rogers security plans:

Rogers Security Plans
Monitoring planAutomateAssureControl
Price$19.99/mo.$39.99/mo.$59.99/mo.
Contract length3 yr.3 yr.3 yr.
24/7 professional monitoring
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Environmental monitoring
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Smart Home Integration
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Mobile app access
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Details

You’ve only got three plan options from Rogers security, and the only difference between the two is environmental monitoring. It’s a $20/month difference to get environmental monitoring with Rogers, whereas the basic Secure package from TELUS (which costs about the same as the Assure plan from Rogers) includes the service automatically.

The self-monitoring plan from Rogers will cost you $19.99/mo, whereas a similar plan from TELUS only costs $15/mo. Basically at every turn, TELUS beats out Roger’s security plans from a price and value perspective.

TELUS vs. Rogers: Security equipment

Neither security service will blow you away with the newest cameras or systems, but once again TELUS edges out Rogers in overall quality. It comes down to the bang for your buck—TELUS’s premium package gives you $1,400 worth of equipment, and the equivalent package from Rogers only gives you $899 worth of hardware.

TELUS equipment

TELUS sources its equipment from solid brands like Alarm.com, Skybell, and Weiser. We’ve seen these devices at work, and can vouch that each piece of equipment will work reliably. Here’s a breakdown of what equipment you get with each plan:

TELUS home security equipment
Package
Price
# of pieces of equipment
Learn more
Smart Camera $15.00/mo.1 camera
Smart Automation Plus $18.00-$33.00/mo.2 smart devices of your choice
1 camera
Secure $42.00–$47.00/mo.1 control panel
2 door/window sensors
1 motion sensor
Secure + Video $42.00–$57.00/mo.1 control panel
2 door/window sensors
1 motion sensor
1 camera
Control $42.00–$57.00/mo.1 control panel
2 door/window sensors
1 motion sensor
3 smart devices of your choice
Control + Video $45.00–$60.00/mo.1 control panel
2 door/window sensors
1 motion sensor
3 smart devices of your choice
1 camera

You’ll notice that you get to choose what smart devices you want included in some plans. To give you an idea of what kind of equipment you can get, here’s a list of what TELUS offers:

  • Control panel
  • Door/window sensor
  • Motion sensor
  • Carbon monoxide detector
  • Flood sensor
  • Glass break sensor
  • Smart smoke sensor
  • Amazon Echo Show 5
  • Smart garage door opener
  • Smart lock
  • Smart thermostat
  • Smart plug
  • Smart light bulb
  • Indoor camera
  • Outdoor camera
  • Slimline Wi-Fi Doorbell Camera
TELUS equipment

Source: TELUS

For more details on TELUS’s equipment, make sure to check out our TELUS review.

Rogers Security Equipment

Now let’s take a look at what equipment you get with a Rogers security plan:

Package
Price
# of pieces of equipment
Learn more
Automate$19.99/mo● 1 camera
● 1 door/window sensor
● 1 smart light bulb
Assure$39.99/mo.● 1 camera
● 3 door/window sensors
● Touchpad
Control$59.99/mo.● 5 door/window sensors
● 1 camera
● smoke/fire sensor
● Water leak sensor
● Smart door lock
● Touchpad

Rogers will give you specific equipment for the package that you order instead letting you choose your own like Telus does. While Rogers’s equipment will work perfectly fine, you don’t get quite the same value when you add up the total cost of the equipment compared to TELUS.

TELUS vs. Rogers: Smart home integrations

Oof, this is another category where TELUS dominates Rogers. TELUS works with both Google Assistant and Amazon Alexa, while Rogers doesn’t work with either. Historically, Rogers home security was only compatible with Google Assistant, but as of January 14, 2020, Rogers no longer syncs with Google Assistant.

If most of the devices in your home are synced with some kind of smart home integration, assume that Rogers home security devices won’t properly sync. Expect the opposite with TELUS equipment. In fact, if you peruse the community forums on Rogers website, you’ll see a lot of responses like this one about smart home integration:

rogers-website-screenshot

(The “0 Likes” is just icing on the cake)

TELUS vs. Rogers: Customer experience

If you’ve ever used Rogers customer service, you can easily say it leaves a lot to be desired. After taking a look at the community feedback, it’s clear to see that I’m not alone in my experience. Indulge me and allow me to quote a few reviews from Rogers customers:

  • “I wish I could rate 0. Rogers is the worst! If you're thinking about switching to Rogers don't!!! I waited on the line for 3 hours to speak to someone before being transferred from department to department for the retention "specialist" to hang up on me while I asked for my service to be disconnected.”
  • “I would give zero stars if I could. This company knows nothing about customer frustrations and customer support. It all starts with just trying to get someone on the phone. What gives with a 2 hour wait? Then promises are made to call back if they lose connection...NOT! Even customer relations doesn't get issues resolved . What a bad outfit. Need to find a new all in one provider. If you have a choice, stay away from Rogers Communications.
  • “If I could give zero stars I would. Horrible customer service, wait on hold forever, and are forced to call annually to renegotiate pricing in order to avoid being screwed. I would pay any amount of money to not deal with Rogers ever again.”

Yikes. To be fair, TELUS has its own fair share of negative reviews, but they’re not nearly as common as what you’d find from Rogers. Here’s a fairly leveled review from a TELUS customer about their experience with customer service:

  • “We signed up for Telus PureFibre to be installed in our home due a year ago. The contractors who did the work made a mess of the yard and we had to petition Telus to repair the damage. This process was a long one, but was elevated thanks to a conscientious call centre person and the supervisor who took it on. Polar Communications Inc took over and the job was done well. We're satisfied, and will soon change from Shaw to Telus to be our phone, TV and internet provider.”

After having been on the phone with both providers myself, I can say that the experience with TELUS was superior. I waited about 30 minutes to get on the phone with an actual person from Rogers, and the wait was about half that with TELUS.

TELUS vs Rogers Home Security: Which is better?

As it stands in 2022, TELUS beats out Rogers in basically every category.

  • Prices and monitoring plans: TELUS. You get double the options with TELUS when it comes to plans, and the plan-to-plan comparison shows that TELUS’s prices offer better value.
  • Security equipment: Both companies will give you reliable equipment, but TELUS will give you up to $1,400 worth of equipment with your security plan, whereas Rogers maxes out at $899 worth of equipment.
  • Smart home integration: TELUS. Rogers Security used to work with Google Assistant, but that’s no longer the case. TELUS currently works with both Google Assistant and Amazon Alexa, making it a simple smart home integration process.
  • Customer service: TELLUS. Yeah, people pretty much hate Rogers’s customer service, and by and large have better experience with TELUS.

Long story short, if you’re in Canada and want a security system, you should just get with TELUS until Rogers ups the ante.

Methodology

When we compare home security systems, we factor in  the following:

  1. Price
  2. Equipment
  3. Smart home integrations
  4. Security cameras
  5. Customer experience

When possible, we test the systems we review to give us hands-on experience.

We review home security systems based on their own merit, but also contrast and compare them to other systems in the marketplace.

Tyler Abbott
Written by
Tyler Abbott
Tyler has been obsessed with watching sports as efficiently as possible since the creation of the DVR. He is always on the lookout for the best tech in TV and wireless so he can watch all the sports and still have enough time to hang out with his baby. He has written about streaming, wireless, and TV for over three years. He hopes the Lakers will eventually get better.

Related Articles

Woman using a laptop for a conference call discussing the best internet service providers
8 Best Internet Service Providers 2022
Looking for the best home internet options? Read on to compare download speed, price, and...
A man with dark hair and a beard pays bills on his laptop while lying on a couch
5 Best Internet Deals of December 2022
Save money with the best home internet deals this month, including Xfinity deals, AT&T deals,...
Grandmother sitting on couch in living room watching cable TV
Basic Cable Packages and Channels Guide
We’ll help you find the best basic cable package for your living room and your...
Woman looking at cellphone outside
Visible Wireless Cell Phone Plans Review
Looking for a simpler cell phone plan? Visible Wireless is a no-nonsense prepaid provider that...