TELUS vs. Rogers Home Security

If you’re choosing between TELUS and Rogers for your home security, allow us to make your life easier by strongly recommending TELUS over Rogers.

TELUS offers a wider variety of security plans, better equipment, and bundling discounts.

Hopefully this simplifies things for you, but if you want more details, read on to find out why TELUS beats out Rogers for home security services in Canada.

TELUS offers six different security plans for you to choose from (including self-monitoring options) that range from $15/month to $60/month, whereas Rogers only offers half the options. Here are all the details about each plan from TELUS.

With all these different options, you’re much more likely to find a better fit with TELUS than you are with Rogers. For example, if you’re the type of person who wants to monitor their own home, you can choose that option and pay a fraction of the price. Alternatively, if you want the full monty of features that include 24/7 monitoring, environmental monitoring, and smart home integration, you can choose that option as well.

If you can splurge a little, we recommend actually going for the top-tier Control + Video plan that comes with everything.

If you already use TELUS for your internet, TV, or telephone service, you can bundle your security plan with everything else and get a 30% discount on your monthly price.

Now let’s compare Rogers security plans:

You’ve only got three plan options from Rogers security, and the only difference between the two is environmental monitoring. It’s a $20/month difference to get environmental monitoring with Rogers, whereas the basic Secure package from TELUS (which costs about the same as the Assure plan from Rogers) includes the service automatically.

The self-monitoring plan from Rogers will cost you $19.99/mo, whereas a similar plan from TELUS only costs $15/mo. Basically at every turn, TELUS beats out Roger’s security plans from a price and value perspective.

Neither security service will blow you away with the newest cameras or systems, but once again TELUS edges out Rogers in overall quality. It comes down to the bang for your buck—TELUS’s premium package gives you $1,400 worth of equipment, and the equivalent package from Rogers only gives you $899 worth of hardware.

TELUS sources its equipment from solid brands like Alarm.com, Skybell, and Weiser. We’ve seen these devices at work, and can vouch that each piece of equipment will work reliably. Here’s a breakdown of what equipment you get with each plan:

You’ll notice that you get to choose what smart devices you want included in some plans. To give you an idea of what kind of equipment you can get, here’s a list of what TELUS offers:

• Control panel
• Door/window sensor
• Motion sensor
• Carbon monoxide detector
• Flood sensor
• Glass break sensor
• Smart smoke sensor
• Amazon Echo Show 5
• Smart garage door opener
• Smart lock
• Smart thermostat
• Smart plug
• Smart light bulb
• Indoor camera
• Outdoor camera
• Slimline Wi-Fi Doorbell Camera

For more details on TELUS’s equipment, make sure to check out our TELUS review.

Now let’s take a look at what equipment you get with a Rogers security plan:

Rogers will give you specific equipment for the package that you order instead letting you choose your own like Telus does. While Rogers’s equipment will work perfectly fine, you don’t get quite the same value when you add up the total cost of the equipment compared to TELUS.

Oof, this is another category where TELUS dominates Rogers. TELUS works with both Google Assistant and Amazon Alexa, while Rogers doesn’t work with either. Historically, Rogers home security was only compatible with Google Assistant, but as of January 14, 2020, Rogers no longer syncs with Google Assistant.

If most of the devices in your home are synced with some kind of smart home integration, assume that Rogers home security devices won’t properly sync. Expect the opposite with TELUS equipment. In fact, if you peruse the community forums on Rogers website, you’ll see a lot of responses like this one about smart home integration:

If you’ve ever used Rogers customer service, you can easily say it leaves a lot to be desired. After taking a look at the community feedback, it’s clear to see that I’m not alone in my experience. Indulge me and allow me to quote a few reviews from Rogers customers:

• “I wish I could rate 0. Rogers is the worst! If you're thinking about switching to Rogers don't!!! I waited on the line for 3 hours to speak to someone before being transferred from department to department for the retention "specialist" to hang up on me while I asked for my service to be disconnected.”

• “I would give zero stars if I could. This company knows nothing about customer frustrations and customer support. It all starts with just trying to get someone on the phone. What gives with a 2 hour wait? Then promises are made to call back if they lose connection...NOT! Even customer relations doesn't get issues resolved . What a bad outfit. Need to find a new all in one provider. If you have a choice, stay away from Rogers Communications.

• “If I could give zero stars I would. Horrible customer service, wait on hold forever, and are forced to call annually to renegotiate pricing in order to avoid being screwed. I would pay any amount of money to not deal with Rogers ever again.”

Yikes. To be fair, TELUS has its own fair share of negative reviews, but they’re not nearly as common as what you’d find from Rogers. Here’s a fairly leveled review from a TELUS customer about their experience with customer service:

• “We signed up for Telus PureFibre to be installed in our home due a year ago. The contractors who did the work made a mess of the yard and we had to petition Telus to repair the damage. This process was a long one, but was elevated thanks to a conscientious call centre person and the supervisor who took it on. Polar Communications Inc took over and the job was done well. We're satisfied, and will soon change from Shaw to Telus to be our phone, TV and internet provider.”

After having been on the phone with both providers myself, I can say that the experience with TELUS was superior. I waited about 30 minutes to get on the phone with an actual person from Rogers, and the wait was about half that with TELUS.

As it stands in 2022, TELUS beats out Rogers in basically every category.

• Prices and monitoring plans: TELUS. You get double the options with TELUS when it comes to plans, and the plan-to-plan comparison shows that TELUS’s prices offer better value.
• Security equipment: Both companies will give you reliable equipment, but TELUS will give you up to $1,400 worth of equipment with your security plan, whereas Rogers maxes out at $899 worth of equipment.
• Smart home integration: TELUS. Rogers Security used to work with Google Assistant, but that’s no longer the case. TELUS currently works with both Google Assistant and Amazon Alexa, making it a simple smart home integration process.
• Customer service: TELLUS. Yeah, people pretty much hate Rogers’s customer service, and by and large have better experience with TELUS.

Long story short, if you’re in Canada and want a security system, you should just get with TELUS until Rogers ups the ante.

When we compare home security systems, we factor in  the following:

1. Price
2. Equipment
3. Smart home integrations
4. Security cameras
5. Customer experience

When possible, we test the systems we review to give us hands-on experience.

We review home security systems based on their own merit, but also contrast and compare them to other systems in the marketplace.