Verizon Fios vs. T-Mobile 5G Home Internet: Which One Is Worth Your Money?

Customers get a good deal with Verizon Fios. For instance, the $49.99-a-month plan garners you 300Mbps of fiber speeds, free basic equipment, unlimited data, and no contracts or termination fees. That’s quite the bargain.

But customers shell out extra for installation ($99), and if you want Whole-Home Wi-Fi with the 300 or 500Mbps plans, that's $10 more each month.

In contrast, the T-Mobile 5G Home Internet $50 Rely Internet plan covers everything: 318Mbps, installation, equipment, the works. All T-Mobile internet plans also have many perk options, like free Hulu and Paramount streaming accounts if you sign up for the All-In Internet plan or T-Mobile Tuesday deals.

Verizon Fios customer service is far better than average, with the provider taking top marks on both the HighSpeedInternet.com customer satisfaction survey and the 2024 American Customer Satisfaction Index. And customers who spoke to Reviews.org had tons of good things to say.

“I’ve never had to call them for an issue,” says longtime Fios customer Thomas H. “From reliability to performance, it’s everything you can expect.”

In fact, most Fios customers told us they’ve never even needed to interact with the customer service reps, which may be one reason Fios ranks so well on surveys. “What makes [Verizon Fios] good is that the service is more reliable than anyone else, so I don't need to call as much. But when I do, whoa boy. It's a disaster,” reflects lets_try_civility, a Verizon customer in Brooklyn.

T-Mobile’s internet customer service is up there, too. It also scores well with both HighSpeedInternet and the ACSI, even ranking as the number-one non-fiber internet provider. And Steve Abbott of Mission Viejo, California, says the customer service reps are excellent: “I had some questions when I first set up my home internet connection, and the agent I talked to had no problem answering them.”

Another top customer service point: T-Mobile is available across almost the entire U.S., so you don't need to switch providers if you move. You can likely take your internet along for the ride—something you probably can't do with Verizon Fios, which is clustered on the East Coast.

If you live in a Verizon Fios service area, you should go with Fios. As great as T-Mobile internet is, fiber service is simply superior.

But if you aren’t in a Fios area but are in T-Mobile’s vast 5G network, sign up for the internet service and enjoy T-Mobile’s cost-effective 5G service and many perks. It’s a no-brainer.