AT&T Internet Review 2021

AT&T has well-priced internet plans, but its fiber internet brings the most value and fastest speeds.

Recommended Plans
Catherine McNally
Editorial Lead, Internet & Gaming
Read More
Published on August 26, 2021
12 min read

It’s been a confusing ride for AT&T internet lately. Last year it announced that its DSL service was gone. But now it seems like AT&T DSL internet is back. *raised eyebrow*

We checked out AT&T’s DSL and fiber hybrid internet service as well as its full-fiber internet to see how its prices and speeds compare to other internet service providers (ISPs). What we found was that AT&T internet isn’t a bad deal, but the best value lies in its fiber internet plans.

Let’s dig into the details and see if AT&T internet is right for you.

AT&T internet plans
Plan
Price
Download speed
Data cap
Details
AT&T Internet up to 75 Mbps$45/mo.75 Mbps1 TB
AT&T Internet 100$45/mo.100 MbpsUnlimited
AT&T Internet 300$35/mo.300 MbpsUnlimited
AT&T Internet 500$45/mo.500 MbpsUnlimited
AT&T Internet 1000$60/mo.940 MbpsUnlimited
Check to see if AT&T internet is available near you.
Looking for AT&T U-verse Internet?
Heads Up

You’re in the right place. U-verse Internet is now AT&T Internet, which offers a DSL or DSL-fiber hybrid internet connection that costs $45 a month.

Pros
  • Well-priced fiber plans with unlimited data
  • Option to bundle DSL with DIRECTV
  • Full fiber connections offered in some areas
Cons
  • Limited fiber availability
  • DSL speeds can be sluggish
  • 1 TB data cap on DSL plans

AT&T internet prices and plans

If you can get AT&T Fiber in your area, it’s well worth the price

AT&T offers a mix of fully fiber and fiber plus DSL hybrid plans. (And, technically, plain old DSL plans while it continues to upgrade its network.)

What plans you can choose from depends on where you live—AT&T Fiber is available mainly in large cities, but its DSL service is available in suburbs and more rural areas. (P.S. For simplicity’s sake, we’re referring to AT&T’s DSL-fiber hybrid service as “DSL.”)

AT&T DSL internet plans come with a max speed of 100 Mbps, but depending on your location, you could see speeds as low as 10 Mbps. (More on internet speeds in just a bit.)

That said, if you can get those faster speeds, the price isn’t too bad.

AT&T Internet promotional prices
Plan
Price
Download speed
Connection type
Details
AT&T Internet up to 75 Mbps$45/mo.75 MbpsDSL
AT&T Internet 100$45/mo.100 MbpsDSL
Bundling AT&T services can save you money
Money

Want TV with your internet? Maybe some phone too? The good news is that bundling your AT&T service can save you some cash.

The better end of the deal is AT&T’s fiber plans by far though. If you’re in an area where AT&T Fiber is available, we say go for it. It comes with some of the lowest prices for the speeds you get—300 Mbps all the way to 940 Mbps.

Plus you get unlimited data and upload speeds that match your download speeds. That’s perfect for school or work at home.

AT&T Fiber internet promotional prices
Plan
Price
Download speed
Connection type
Details
AT&T Internet 300$35/mo.300 MbpsFiber
AT&T Internet 500$45/mo.500 MbpsFiber
AT&T Internet 1000$60/mo.940 MbpsFiber

AT&T internet prices after 12 months

All of AT&T’s internet plans start out with a promotional price that lasts for 12 months. After that, you’ll see your bill go up by $10–$20 extra a month.

Here’s a quick look at how much each plan costs after 12 months.

AT&T internet prices after 12 months
Plan
Promotional price
Price after 12 mos.
Download speed
Details
AT&T Internet up to 75 Mbps$45/mo.

$55/mo.

75 Mbps
AT&T Internet 100$45/mo.

$55/mo.

100 Mbps
AT&T Internet 300$35/mo.

$55/mo.

300 Mbps
AT&T Internet 500$45/mo.

$65/mo.

500 Mbps
AT&T Internet 1000$60/mo.

$80/mo.

940 Mbps
Data effective 4/7/2021. Offers and availability vary by location and are subject to change. *for 12 mos, plus taxes & equip. fee. $10/mo equip. fee applies. Incl 1TB data/mo. overage chrgs apply **for 12 mos, plus taxes & equip. fee. $10/mo equip. fee applies

Where is AT&T internet available?

You can get AT&T internet in 21 different states, but its fiber internet plans tend to service only large cities and suburbs in those states.

A map of the US showing the 21 states where AT&T internet is available.

You can check to see if your city has AT&T Fiber using its fiber coverage map.

View AT&T Internet Plans | View AT&T Fiber Plans

How does AT&T internet compare to Spectrum, Xfinity, and others?

In general, AT&T’s prices and speeds are pretty competitive when you compare it to Cox, Spectrum, Comcast Xfinity, and WOW! Internet. Here’s a breakdown of some of AT&T’s internet plans compared to the price you’d pay for similar speeds.

AT&T Internet Up to 75 Mbps plan comparison
Service
Plan
Price
Download speed
Details
AT&T InternetAT&T Internet up to 75 Mbps$45/mo.75 Mbps
Cox InternetCox Internet Starter 25$19.9925 Mbps
Cox InternetCox Internet Essential 50$29.9950 Mbps

Both Spectrum and WOW! Internet don’t offer internet plans with speeds lower than 100 Mbps. But if you have the option of either Spectrum or WOW!, the price they charge for more download speed might be a better deal than AT&T’s Up to 75 Mbps plan.

AT&T Internet 100 plan comparison
Service
Plan
Price
Download speed
Details
AT&T InternetAT&T Internet 100$45/mo.100 Mbps
Cox InternetCox Internet Preferred 150$49.99150 Mbps
WOW! InternetInternet 100$39.99100 Mbps

Aside from a middle-of-the-pack price for 100 Mbps speeds, the AT&T Internet 100 plan comes with unlimited data. Cox and Xfinity come with a 1.25 TB and 1.2 TB, respectively, while both WOW! and Spectrum offer unlimited data on their plans. (Though rumor is WOW! is capping its data in mid-2021.1)

AT&T Fiber Internet 1,000 plan comparison
Service
Plan
Price
Download speed
Details
AT&T FiberAT&T Internet 1000$60/mo.940 Mbps
Cox InternetCox Gigablast$99.99940 Mbps
Spectrum InternetSpectrum Internet® Gig$109.99/mo for 12 mos.Up to 1000 Mbps
Xfinity Internet - CentralGigabit$801200 Mbps
WOW! InternetInternet 1000$74.991000 Mbps

If you’re eyeing gig speeds, AT&T Fiber’s price for its 940 Mbps plan is hard to beat. But for an extra bit of NOS to jump ahead in the race, Xfinity’s 1,200 Mbps plan costs just $10 more a month than the AT&T Fiber 940 Mbps plan. Otherwise, AT&T Fiber is the best deal for gig speeds compared to Cox, Spectrum, and WOW! Internet.

Still need to do a little comparison shopping? Check out these other reviews:

Is AT&T internet cheap?

Overall, AT&T’s internet prices are right in line with what you’ll see from other ISPs—or cheaper. We think the biggest value is in its fiber internet plans. But AT&T’s DSL internet plans are risky since you don’t always know what speed you’ll get.

  • Compared to Cox: AT&T Internet and Cox prices start out even, but Cox’s Gigablast 940 Mbps plan is much more expensive than the AT&T Fiber Internet 1,000 plan.
  • Compared to Spectrum: There’s no comparison of AT&T’s low-speed DSL plans here since Spectrum plans start out at up to 100 Mbps*, but at that speed you’ll pay more per month for Spectrum than if you got the AT&T Internet 100 plan. And AT&T’s gig-speed plan is much cheaper than Spectrum’s. The saving grace? Spectrum comes with no equipment fee.
  • Compared to Xfinity: AT&T’s DSL plans might be a better deal than Xfinity’s 25 Mbps plan—depending on what speed you can get with AT&T. Otherwise, these two ISPs are neck-and-neck when it comes to price for the speed you get.
  • Compared to WOW!: WOW! and AT&T charge a similar price for their 100 Mbps plans. But you’ll pay almost $15 more per month for gig speeds with WOW! compared to the price of AT&T’s gig plan.

View AT&T Internet Plans | View AT&T Fiber Plans

AT&T internet speed and data

AT&T Fiber speeds are fast, but its DSL service might hit some slow patches

AT&T’s fiber plans come with fairly straightforward speeds of 300, 500, and 940 Mbps.

But its DSL plans pair you with the fastest speeds you can get in your area—up to 75 or 100 Mbps, depending on which plan you have. That could land you with internet speeds of 10, 18, 25, 50, 75, or 100 Mbps. Confusing, right?

AT&T internet download speeds and upload speeds
Plan
Download speed
Upload speed
Data cap
Details
AT&T Internet up to 75 Mbps75 Mbps8 Mbps1 TB
AT&T Internet 100100 Mbps100 MbpsUnlimited
AT&T Internet 300300 Mbps300 MbpsUnlimited
AT&T Internet 500500 Mbps500 MbpsUnlimited
AT&T Internet 1000940 Mbps880 MbpsUnlimited

The other downside to AT&T DSL internet is that it doesn’t come with symmetrical, or matching, upload speeds. With DSL, you’ll probably see upload speeds of 8–10 Mbps, which might put a damper on your Zoom calls or uploading email attachments while you work from home.

AT&T Fiber, on the other hand, sports symmetrical speeds. So whatever download speed you get, you’ll get the same upload speed to match. (Except for the 940 Mbps plan, which comes with 880 Mbps upload speeds.)

That makes AT&T Fiber the superior choice for anyone running a home office, home business, studying from home, or aiming to become the next YouTube sensation.

Is AT&T internet fast?

We dug through speed test data to find the fastest ISPs in the US, and AT&T ranked 15th out of 38 internet providers.

That’s not a great rank, but it’s not horrible either. And more than likely, AT&T’s DSL internet is bringing down its score since DSL is slower than fiber (and sometimes cable too). Sad fact.

AT&T internet speed scores
Provider
Overall rank
DSL internet rank
Fiber internet rank

AT&T

15th out of 38 ISPs

3rd out of 10 DSL ISPs

9th out of 20 fiber ISPs

By comparison, Xfinity ranked 7th and Spectrum ranked 14th, while Cox ranked just below AT&T at number 16. (We didn’t have enough data to analyze WOW! Internet’s speeds.)

AT&T internet speeds compared to Xfinity, Spectrum, and Cox
Provider
Overall rank
Weighted score
Download speed range
Xfinity Internet

7th out of 38 ISPs

46.6 out of 100

25–2,00 Mbps

Spectrum Internet®

14th out of 38 ISPs

35.6 out of 100

Up to 100–Up to 1,000 Mbps

AT&T Internet

15th out of 38 ISPs

33.8 out of 100

10–1,000 Mbps

Cox Internet

16th out of 38 ISPs

33.4 out of 100

25–940 Mbps

But looking at the weighted scores, you’ll see that Spectrum, AT&T, and Cox all scored similarly, while Xfinity jumped ahead by over 10 points. While Xfinity is a likely winner for giving you the speeds you pay for, our guess is that your actual AT&T customer speeds will be all right. Especially if you’re able to get its fiber internet service.

Data caps

All of AT&T’s fiber internet plans and its Internet 100 plan come with unlimited data, which is the best kind of data. No need to worry about downloading that new movie or updating your video game. You’re in the clear.

But if you’re still on AT&T’s DSL internet, you’ll want to keep an eye on your data usage. Its Up to 75 Mbps plan comes with a 1 TB data cap.

We think most internet users won’t go through a TB of data each month, but if you do, AT&T will charge you an extra $10 for every 50 GB of additional data you use. Or you can splurge on unlimited data for an extra $30 a month.

  • AT&T DSL data cap (up to 75 Mbps): 1 TB of data, $10 per 50 GB or $30/month for unlimited data
  • AT&T Fiber data cap (100–940 Mbps): Unlimited

AT&T contracts, equipment, and fees

AT&T did away with contracts, and its self-install option and low equipment fee are winners

AT&T recently said “Bye, Felicia!” to its contract requirements,2 and we applaud that. The freedom of not having an internet contract is one more worry taken off your plate if you have to move, change your service plan, or just enjoy not getting lassoed into agreements.

Equipment

When you sign up for AT&T internet, you’ll get a Wi-Fi gateway modem-and-router combo, so chances are you won’t need your own router to set up your Wi-Fi network.

That equipment will come with a $10 per month rental fee too, but as far as rental fees go, it’s one of the cheaper ones we’ve seen.

  • AT&T equipment fee: $10 per month

It’s also really nice that you can sign up for internet service and have the equipment delivered straight to your door. A buddy of mine, Andrew, did just this while he was staying in Virginia but needed internet in his new house in Florida.

“They shipped the box on Monday. It came Wednesday, and my girlfriend hooked it up and followed the instructions. The box activated itself, and she was up and running,” he says.

Imagine that: you move in, and your internet is set up before you even get your mattress unloaded. Priorities, right?

You can save money with your own equipment
Light Bulb

If you’re on an AT&T DSL internet plan, you could save that $10 a month for something shinier and buy your own modem and router instead. We’ve got tips to help you shop for a modem and choose a new router.

Service fees

Sorry, y’all. There’s no getting away from fees when it comes to internet service, with AT&T or with any other internet provider. Here’s a quick overview of what AT&T might charge you.

  • Installation fee: Pay a $35 activation fee if you prefer DIY installation, or call up the pros for $99.
  • Early termination fee: AT&T Internet doesn’t have contracts, so you shouldn’t have to pay an early termination fee (ETF). However, its site does state that some plans may require a contract in order to get promotional pricing. If you fall into that bucket, you’re looking at an ETF of $15 for each month left on your contract—up to a total of $180.3

AT&T customer service

AT&T’s customer service ranks well compared to other ISPs—but that’s still low overall

Customer service always seems to be a pain point for ISPs, and AT&T is no exception. However, it does score 68 out of 100 on the 2019 American Customer Satisfaction Index (ACSI)—this makes it one of the top-scoring internet providers.4 That puts it ahead of the average score of 65 out of 100.

AT&T internet ACSI 2019–2020 customer service rating
Rating
Score

ACSI 2019–2020

68 out of 100

If you need to get chummy with an AT&T rep, social media or chat may be your best option. Here’s how to get a hold of AT&T, and be sure to try some of our tips for dealing with customer service too.

  • AT&T internet customer service phone number: 1-800-288-2020
  • Online chat (you’ll need to scroll down for the chat option)
  • Facebook: @ATT (hours are 6 a.m.–1 a.m. CST)
  • Twitter: @ATTHelp
Is your AT&T internet not working?
Light Bulb

Your internet is slow or just nonexistent, and you want to flip a table. We’ve all been there. We’ve got some tips you can try to fix the issue on your own and we’re crossing our fingers your internet woes are over soon.

Recap: Is AT&T internet any good?

AT&T’s internet offers up some competitive pricing and zippy fiber speeds, but its DSL internet plans leave something to be desired.. Here’s a quick recap of why you might or might not like it.

  • Prices and plans: AT&T’s prices either match other ISPs serving similar areas or are cheaper. But its DSL plans quickly lose value if you can’t get max speeds of 75 or 100 Mbps.
  • Download speed: With speeds of 300 to 940 Mbps, AT&T Fiber speeds are perfect for a family who works, studies, and has fun online. But AT&T DSL speeds are too slow and too iffy for our liking.
  • Data caps: All AT&T Fiber plans come with unlimited data, but if you’ve got AT&T DSL, you’re stuck with a small-ish 1 TB data cap. (Unless you pay for extra data, that is.)
  • Contracts, equipment, and fees: We’re happy to say that AT&T Internet comes with no contracts. Plus its equipment rental and self-installation fees are reasonable.
  • Customer service: No ISP is known for great customer service, sorry to say. But AT&T rates as one of the better internet providers out there.

AT&T internet prices and plans recap

Data effective 4/7/2021. Offers and availability vary by location and are subject to change. *for 12 mos, plus taxes & equip. fee. $10/mo equip. fee applies. Incl 1TB data/mo. overage chrgs apply **for 12 mos, plus taxes & equip. fee. $10/mo equip. fee applies

FAQ

Do you have more questions about AT&T internet? We can help.

Is AT&T discontinuing DSL?

You might have stumbled upon this announcement that “AT&T no longer offers DSL service.” It’s true that AT&T doesn’t refer to its Up to 75 Mbps plan as DSL anymore, and the ISP is working to update its network to use a DSL and fiber hybrid connection that should improve your speeds.

A screenshot of the AT&T internet site showing "AT&T no longer offers DSL service"

Source: AT&T.com

Usually a DSL-fiber hybrid connection involves installing a fiber network in your neighborhood, then connecting your home to that fiber network with a DSL line.

The good news? Fiber tends to be more reliable and offers faster download and upload speeds than DSL. The bad news? That final DSL connection to your home will still slow your internet speeds down.

Where is AT&T Fiber available?

Right now, AT&T Fiber is available at service addresses in 21 states, mostly in the southern and midwestern US:

  • Alabama
  • Arkansas
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Wisconsin

You can check to see if your city has AT&T Fiber on AT&T’s coverage map.

What is AT&T Fixed Wireless?

AT&T’s fixed wireless internet service brings internet to rural areas of the US by beaming your internet connection from an antenna on your roof to a fixed location.

While fixed wireless is certainly an exciting new technology for rural areas missing out on more than one internet option—or areas with no internet options—it isn’t without its downsides. You can learn more about it in our fixed wireless guide.

How do I get AT&T internet for $10 a month?

AT&T has a special internet plan for low-income families called AT&T Access that costs $10 a month and gets you up to 25 Mbps speeds. To qualify for it, you or someone in your household needs to be enrolled in SNAP. (If you live in California, you can qualify for AT&T Access if you’re enrolled in SSI too.)

You can learn more about low-income internet assistance in our guide.

How much is AT&T internet by itself?

If you just need internet, AT&T charges anywhere from $35 to $60 a month for the first 12 months. That cost goes up to $55 to $80 a month in the second year.

If your AT&T internet bill went up in 2020, it might be because your promotional pricing expired. If not, we recommend giving AT&T a call to double-check your bill and explain any confusing fees.

Is AT&T the worst internet provider?

That’s a loaded question! Honestly, there are a lot of pros and cons to every ISP in the US. AT&T internet isn’t the worst—but it isn’t the best either.

Still, when you have few choices for internet providers like most of us do, sometimes you just have to deal with the bad and find a silver lining. (Like at least we’re not hogging the phone line with our AOL CD internet anymore, right?)

Does AT&T offer unlimited home internet?

Yes, AT&T gives you unlimited data with any of its fiber internet plans. Also, if you bundle your AT&T DSL internet with TV service, you’ll get unlimited data.

Is AT&T Internet 1,000 worth it?

The AT&T Fiber Internet 1,000* plan is worth it if you’ve got a large household of internet users who enjoy streaming and gaming. The plan’s gig speeds are also great if you run a home business or have a lot of smart devices working in the background.

And if you upload large files, like YouTube videos or RAW image files, the Internet 1,000* plan’s symmetrical upload speeds of 880 Mbps are a life saver.

*Limited availability/areas.

Sources

*Wireless speeds may vary. °Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.
Catherine McNally
Written by
Catherine McNally
Catherine has a degree in journalism and an MBA, and has spent the last 10+ years writing everything from Okinawa travel guides to stories on Medium. She’s been online since AOL CDs were a thing and is an unapologetic PC gamer. She believes the internet is a necessity, not a luxury, and writes reviews and guides to help everyone stay connected. You can also find her on Twitter: @CMReviewsIt.

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  • Steve A-Reno

    What a joke. I had U300 service, I was getting poor up and down speeds. “Go to the 1000Mbps” they said. “It’s only $15 more a month.” I bit. After they installed I checked speeds from the gateway- no better than 400 Mbps. A total waste of money- and I have fibre coming into my house. So I called to cancel- the first guy I talked to said they could only give me 1000Mbps at my house, then he disconnected me when he was supposed to switch me to someone else.
    Oh yeah, and I also asked them why my phone won’t make calls thru the wireless portion of my router. They said “you have to have an AT&T phone to do that. Cost is $29 a month.” So, once again, I bit. They finished up the order and when I got the confirmation it was $75 a month and they added a $99 installation fee, to have a guy come out and plug in the phone.
    AT&T, you are the WORST bait and switch company out there. Time to go back to Comcast, but that’s another horror story of poor internet speeds and connections.

  • Andre Berthet

    Just got AT&T Internet 1000 (fiber). I switched to AT&T for the large speed increase they are offering (1 Gbps) from my cable company (~ 150 Mbps). However, after running several speed tests the speed is closer to 100 Mbps. I’m trying to reach the technician and his sup but they are not answering their phones and both have maxed their mailboxes. Pretty unhappy customer, and if this is not addressed soon, I will be sending them back their equipment and cancel the service.

  • Kristi Bolen

    I canceled my other service to get AT&T thinking it was for the better choice. Little did I know I was BAD wrong. Starting out we had to wait 5 days for them to come hook it up. (After charging me a one time fee of $21.95 to use the service until my equipment got here) the funny thing was I couldn’t use anything bc I didn’t have internet. So while I stayed home all day and missed my step sons football game I finally received a text at 8:10 saying they weren’t going to make it today. Keeping in mind they were scheduled to come between 1-3. They sent a text at 2:00 saying they were running late. During the meantime I called CS to see where the tech was and if he was even coming. They couldn’t even give me an answer and said they couldn’t find him or an answer. So here I am on day 5 still with no internet and no cable. The best part is now they’re saying I’ll have to wait another 5 days before someone can come out. ??????????

  • Sean8102

    The author of this seems to be misunderstanding a bit. Yes AT&T did announce it will no longer be accepting new DSL customers and plans to shut down service in areas where it only offers DSL. But they are talking about their oldest form of DSL. Also known as ADSL which tops out at 6 Mbps (usually its more like 1.5 Mbps).

    They are NOT discontinuing their ADSL2+ and VDSL2 service which is part of the “AT&T Internet” branding (previously known as U-verse). Areas with ADSL2+ get speeds up to 25 Mbps, and areas with VDSL2 get speeds up to 100 Mbps down 20 Mbps up with speeds dropping the further you are from the VRAD or node in your neighborhood. The tiers for VDSL2 are “Internet 100” 100/20, Internet 75 (75/20) Internet 50 (50/10) Internet 25 (25/5).

    Once again AT&T has announced no plans to shut of these ADSL2+ and VDSL2 service areas. So basically if you go to AT&T’s site and put your address in to check for internet service if you are offered speeds of 10 to 100 Mbps AT&T is NOT shutting off the internet service in your area.

    If you get offered 25 Mbps to 100 Mbps your area is served by VDSL2. If it’s 10 to 24 Mbps down then your area is served by ADSL2+ which also is not being shut down. Also, AT&T has announced they are going to remove data caps for all speeds of 100 Mbps and higher starting Jan 1, 2021 (right now everyone has unlimited to help with COVID until Dec 31). But if you can get 100 Mbps or higher (weather is VDSL2 based or fiber) you will continue to get unlimited data for no fee.