To be eligible for T-Mobile’s Family Freedom, follow the steps below:
1. Sign up for any T-Mobile unlimited cell phone plan. Make sure to add two or more lines to your account.
2. Trade in your family’s financed smart phones for new phones. You can do this either using T-Mobile’s online shop or by going in person to a T-Mobile brick-and-mortar store. You need to have your previous device and payment plan for at least 90 days and be in good standing from an eligible carrier. T-Mobile offers a variety of discounts on new phones, including four free iPhone 16s when you trade in four phones (via 24 bill credits).
Eligible carriers include:
- AT&T
- Claro
- C Spire
- Liberty
- Spectrum
- UScellular
- Verizon
- Xfinity
3. Port-in your phone number. You can do this in store while you trade in your phone, or call +1-800-T-MOBILE.
4. Submit your request for reimbursement. Head to the T-Mobile Redemption Center website within 30 days of your account activation. Then upload a PDF of your most recent bill from your previous carrier that includes this information:
- Your phone number that you ported into T-Mobile
- Your phone make and model
- Remaining device payment balance
- Phone financing start date (which shows a minimum of 90 days with your previous carrier and payments made)
- Early termination fee, if applicable
After you submit, you receive your Virtual Prepaid Mastercard loaded with the funds to cover your early termination fee and pay off your remaining device balance, up to $800 per person. This can take up to 15 days, and the card expires in six months. You can then use this Mastercard to pay back your previous carrier.