Astound Broadband offers great internet for cheap, but prices jump quite a bit after the first year or two.
5 min readAstound Broadband is an internet service customers trust for dependability and low starting prices.
After initial promotional deals expire, Astound prices shoot up, which some customers aren't happy about. The service’s limited availability is also off-putting to habitual movers.
“Astound Broadband came highly recommended for its reliability and speed," says Daniel Meursing, the CEO of a staffing agency in Los Angeles. After signing up, he says, “It's been a mixed bag... When we've reached them, they've been knowledgeable and helpful. However, getting through to the right person can sometimes take longer than we'd like.”
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Our breakdown of Astound Broadband features
For all our internet reviews, we give a rating based on three main criteria—speed and reliability, dollar value, and customer experience—which we then average to make an overall score.
Want to know how Astound stacks up? See our full take below.
Speed and reliability
4.0/5
Unlike other internet providers, Astound has no persistent problems with speed or reliability. It actually does quite well for itself, especially for a smaller provider.
Our proprietary speed data shows Astound is surprisingly fast compared to other providers, with an average download speed of 155.61Mbps (not bad compared to the top average download speed, 219.29Mbps).
And customers have few complaints about reliability.
“The speed and reliability have been crucial for our operations,” says Astound customer and event staffing agency CEO Daniel Meursing in Los Angeles. “When you're coordinating events for clients like Bentley or YSL, every second counts.”
“Service was okay; would have some outages but pretty standard,” says former Astound customer and Reddit user Affectionate_Sky3671 from Long Island City, New York.
Dollar value
2.8/5
Astound prices start off amazing ($20 a month for 300Mbps? Sign me up!). But costs quickly increase, with a significant automatic price jump after one or two years of service.
“Service is fine. Their prices are ridiculous,” says Reddit user striedinger, a former Astound user in Long Island City. “They hook you claiming the price is like $35 but [have] so many fees, you eventually end up paying like $70. And then after the first year, they’ll just roll a dice, and that will be the new multiplier.”
“Servicewise they are fine, but they constantly raise prices without giving you notice,” confirms Reddit user achoe1015, also of Long Island City.
“I left them because they kept raising prices multiple times a year,” explains Affectionate_Sky3671.
Astound doesn’t have a lot of deals to offset its prices, but it occasionally runs promotions. And you can get an autopay discount by opting out of paper bills or save a few bucks by combining your Astound internet with TV or mobile service.
Customer experience
4.1/5
Customers aren’t enthusiastic about Astound customer service, but the phone line and chat service were excellent when tested.
“It's been a mixed bag,” Meursing says of the customer service. “When we've reached them, they've been knowledgeable and helpful. However, getting through to the right person can sometimes take longer than we'd like.”
“I've had occasional issues with customer support responsiveness,” says Brad Jackson, CEO of Everyday Delta in Killeen, Texas. “For example, during a significant internet slowdown, it took three days for customer support to respond, which disrupted my business operations.”
There’s also a potential customer service issue built into Astound’s model—if you have to move to another state, odds are you can’t bring your Astound service to your new place. That may be off-putting if you’re looking for an ISP with which to build a long-term relationship.
Customer service surveys reflect these issues. The 2024 American Customer Satisfaction Index doesn’t cover Astound individually, but if we go by the “All Others” category, then Astound scored 65 for its non-fiber service (versus an average of 68) and 77 for its fiber (versus an average of 76).
Similarly, the HighSpeedInternet.com customer satisfaction survey puts Astound’s customer service rating at 3.6—right under the 3.7 average.
How long it took to get a real human on the phone: I reached a live person within just one minute, thanks to an actually helpful phone tree and zero wait time.
How the chat service is: Astound probably has the best chat service I’ve encountered. The chatbot quickly determined that it couldn’t answer my question and connected me with a live agent, Aliyah, who jumped in and responded without asking me to recount what I said before.
Overall quality: 3.62/5
Astound Broadband offers excellent internet service in both the cable and fiber arenas. Still, you shouldn't stay with the company for more than a year due to its sizeable automatic price hikes and other substantial cost increases. You may also experience customer service issues while enrolled in Astound Broadband.
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Customer Reviews
Deondre's service
Deondre was my tech and he did an GREAT JOB. He talked me thru everything and showed me how everything worked before he left.
Jasmine | Chicago, IL
Submitted 6/4/2025
To expensive
Gerald | Austin, TX
Submitted 8/8/2025
Price Gouging
They offer a great introductory rate, but be aware that they will significantly raise your rate after the initial promo ends. The actual internet is fine; however, they love upping the charges, and the customer service experience is nothing special.
James | Seattle, WA
Verified Customer
Submitted 8/11/2025
high cost for slow speeds and looses connection often
Toni | Brooklyn, MD
Submitted 8/20/2025
Astound not good anymore.
My price went up from $156.00 a month to $262. 00 in only 9 months. The service is not consistent. Very unhappy with these guys. Plus when calling for help the people speak very poor English and refuse to connect me to someone in America. Looking to move on
Paul | Arlington Heights, IL
Submitted 8/2/2025
Astound Broadband vs. the competition
Astound's promotional prices can't be beat, especially in areas where the ISP offers fiber.
But after Astound's promotional prices expire, the competition becomes much stiffer, especially since Astound is available in only a few states. In that case, it may be better to go with a service that's initially more expensive but more widespread, like AT&T or Spectrum.
Astound Broadband at a glance
Other internet providers
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
*
Plus taxes and fees. Upload/download speed and device streaming claims are based on maximum wired speeds. Actual Internet speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc.
†
Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes $ fees. Limited availability. May not be available in your area.
‡
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.
^
w/ Auto Pay. Regulatory fees included in monthly price for qualified accounts. See full terms.
°
Plus hardware, shipping & handling fees, and tax. Fully refundable. Depending on location, some orders may take 6 months or more to fulfill.
What we learned from real customers
Astound Broadband has both its good and bad points. Speaking with customers taught me the following:
- The service itself is okay
- The rapidly increasing prices aren’t okay
Customers like Astound's service—most former customers even say they had no problems while using it. CEO of an event staffing company and Astound Broadband customer Daniel Meursing finds it very dependable for his business needs.
“In the event staffing industry, where split-second coordination can make or break an event, having a reliable internet connection is non-negotiable,” says Meursing. “While Astound Broadband isn't perfect, it has proven to be a valuable tool in our arsenal … whether we're staffing a birthday party for Norman Lear or a product launch for Nike.”
“I believe we're getting a good deal.” —Daniel Meursing
But, as mentioned earlier, the price increases cause huge dismay among customers.
“My bill went up like three to four times over a span of six months, and I didn’t realize because I was on autopay,” says Reddit user achoe1015, who previously used Astound in Long Island City. “You need to keep an eye on your bill once your first year of contract expires.”
“They also try to add fees for random things and nickel and dime you.” —achoe1015
Need to contact Astound Broadband? If you need to reach Astound customer service, try either of these methods:
- Call or text 1-800-427-8686
- Use Astound's online chat
Our fact-based research process centers on interviews with internet customers across the country, helping us understand how internet services hold up against diverse needs and challenges.
To put together this review, we spoke with several Astound customers (including multiple on the Long Island City subreddit), contacted an Astound spokesperson, asked questions on the Astound chat service, reviewed our proprietary speed data, and dug into some industry surveys. For a deeper look at our review process, check out how we test internet providers.
Where is Astound Broadband available?
Astound Broadband offers patches of service on the West Coast, Northeast, and Midwest. It’s also present in Texas. See if Astound Broadband is available for you.
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FAQ
Astound Broadband offers unlimited data on all its plans, but some have limits on high-speed data. With the 100Mbps plan, you get 400GB of fast data; the 500Mbps plan includes 1TB, while plans with 940Mbps and higher come with unlimited full-speed data.
No, Astound Broadband doesn't charge cancellation fees or even use contracts. Astound only charges fees for installation, equipment rental, and installation.
Spectrum and Astound Broadband are different providers. Both rank highly in Reviews.org's list of top cable internet providers, but Astound offers the advantage of fiber plans, while Spectrum is generally more affordable and widely available.
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Amanda | Roxbury Crossing, MA