Execute Error 83: Disney+ Not Working? Here’s What to Do.

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Disney Plus
4.3 out of 5 stars
  • pro
    Great price
  • pro
    Exciting originals
  • con
    UX not quite on par with Netflix
Brodie Fogg
Sep 23, 2022
Icon Time To Read6 min read

We’ve put together a troubleshooting guide to get you through the sea of errors you might get while using Disney+.

While the Disney+ dev team is no doubt fighting every bug they encounter, we’re here to offer extra support with our guide on the app’s various error reports.

Before we dig into the various error codes Disney+ users are reporting, we have to cover the very basics of tech troubleshooting (sorry, but it has to be done). These are the steps you should try no matter which error code you’re receiving.

If you’re having trouble connecting to Disney+, run through these basic steps first.

General Disney+ Troubleshooting Tips

  • Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue).
  • Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait for 30 to 60 seconds, and then reconnect. Sometimes all you need is to refresh your connection.
  • Reset your Wi-Fi modem.
  • Check for any updates that may be available for the app.
  • Clear your cache and data.
  • Close and reopen the app, also try signing out of Disney+ on all devices and sign in again.
  • Delete the Disney+ app and re-download it from your device’s app store and log in again.
  • Try Disney+ on a separate compatible device or web browser.
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Checking on the status

As with any streaming app, the best way to check the status is on an official website. For Disney+ that site is the help center. A very quick way to find out if Disney+ is down for everyone is to do a quick chat with technical support. Just look at the chat button at the bottom of the screen and ask the technician if the service is down. They can help you troubleshoot any other problems, too.

Disney Plus error message "Oh no, something went wrong playing Lady and the Tramp"

Disney+ Error 83

Device compatibility issue

Error 83 seems to be one of the biggest issues plaguing subscribers. If you’re seeing this message, it means there’s a device compatibility issue. Essentially, Disney+ isn’t cooperating with the particular device you’re trying to view content on.

This might seem frustrating because if your device is incompatible with Disney+, how did you manage to download the app in the first place? Well, there are a couple of other factors that could be impacting device compatibility.

First thing to try, and we hate to say it, is turning your device off and on again. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes.

Next, check that your device is actually compatible with the service, just to be sure.

If you’re tried those steps, the next step is to check if your firmware is up to date on the device you’re using.

This shouldn’t impact most new devices, but if you happen to be running an especially old iOS or Android operating system, for example, Disney+ might be rejecting your device. So make sure you update your iOS or Android to the most current version before you try running the app again.

If you’re attempting to view on another device, such as a smart TV, PlayStation, or Xbox, you will find software update guides on the manufacturer’s websites. That said, you will almost always find software updates buried in a “system,” “about,” or “general” menu in just about any internet-connected device. If there’s a firmware update ready to install/download, you will likely see a little notification indicator (like when you get a new message or email).

If all else fails and you’re desperate to stream Disney+, try logging into another device. As frustrating as that sounds, a device compatibility issue like Error 83 means the app is having an issue with the specific device you’re using, so switching to a computer, gaming console, or smart TV should yield a different result.

Here are those tips again:

  • Power cycle (turn your device off and on again).
  • Check your device is compatible with Disney+.
  • Navigate to your device’s firmware settings page and check for updates.
  • Try deleting and reinstalling the Disney+ app from your device’s app store (e.g. Google Play or App Store).
  • Try logging in with the same details on a different compatible device.
  • Check the Disney+ tech support thread on Reddit to see if anyone is experiencing the same issue.
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Disney+ Error 42

Issues connecting with your service

Another common error code that Disney+ is spitting out is Error 42. In a cruel twist, nobody seems to be able to find a solution to the error code that shares the same two digits as the answer to the ultimate question of life, the universe, and everything.

Error 42 indicates an issue connecting with your Disney+ service. That could be a server error on Disney’s end or it could be an issue with your internet connection.

If it’s a problem with Disney’s servers, it’s possible that Disney+ is struggling to meet the demand of everyone streaming at once. This sort of issue typically occurs at times of peak usage (e.g. when a new episode of The Mandalorian drops), and unfortunately, there’s no immediate fix other than to wait it out. 

This won’t be a problem forever. Disney has been working on bolstering its servers to meet the demands of hungry Star Wars and Marvel fans across the world, but this can take time.

The second possibility is that your internet connection isn’t strong enough to stream Disney+. This is particularly pertinent if you’re trying to stream in 4K (which uses more bandwidth and data than a standard- or high-definition stream).

Praise be if that’s the case, because there are quite a few troubleshooting solutions for a subpar internet connection.

Firstly, there are general troubleshooting fixes for slow Wi-Fi that you can try. We already have a comprehensive guide to speeding up your internet, so we won’t go into the nitty-gritty in this post, but here are a few quick pointers:

  • Run an internet speed test (anything above 5 Mbps should be enough to stream).
  • Try logging out of Disney+ and back in again on all devices (especially if you’ve shared your password).
  • Refresh your modem by removing the power supply and letting it rest for 5 minutes before reconnecting.
  • Consider disconnecting bandwidth-hogging devices from your home Wi-Fi (e.g. video game consoles).
  • Try clearing your browser’s cache (if you’re streaming on a web browser).
  • Log in to your Wi-Fi router settings and check for a firmware update.
  • Log in to your Wi-Fi router settings and change your DNS settings to OpenDNS, Cloudflare, or Google.

(If your home internet speeds are typically less than 5 Mbps, it’s probably time to upgrade anyway. Check out our list of the best internet service providers and you’ll be well on your way to watching all The Book of Boba Fett you can handle.)

Disney+ Error 73

Location availability issue

Subscribers reporting error code 73 are reporting location and availability issues. This seems to be impacting subscribers who are attempting to stream Disney+ in countries where it’s already available.

First of all, it’s important to note that this error code could be a content availability issue. Content availability differs between countries.

If you’re receiving the error code Error 73, the first step would be to reset your internet connection by rebooting your modem if you’re on a home network, or by refreshing your network connection by turning airplane mode on and off again if you’re on a mobile device.

If that doesn’t do the trick, it would be worth checking if you’re browsing from another country using a VPN app or browser plugin.

Run through these steps to try and diagnose your location issue:

  • Check if the title is available in your country by searching the title on Disney+.
  • Reset your Wi-Fi modem or mobile network connection (wait 30 to 60 seconds before reconnecting).
  • Check where you’re currently browsing from using an IP address lookup tool.
  • If the results show you’re browsing from anywhere other than your current location, check your browser plugins and running apps. If there is a VPN running (e.g. ExpressVPN), close the application or reset your location settings.

If you're looking for a great vpn service, check out our article on the best VPNs for streaming.

Disney+ Error 24 and 43

Login or connection issue

Two similar error codes that are a pain for all of us: error code 24 and error code 43. You’re having a login or connection issue, so what should you do?

First, check your internet connection. You’re most likely going to want to refer back to our Wi-Fi connection troubleshooting guide at the top of this page.

If troubleshooting doesn’t work, try signing out and in of Disney+.

Now, if that doesn’t work, check your billing details. One of these solutions should fix the problem.

Disney+ Error 39

Streaming on an unsupported device

Error code 39 has a quick and easy solution: make sure that you are using the Disney+ app on a device that is supported.

Once you quit the Disney+ app on those devices, refresh your device and it should work!

But one more minor solution that is worth mentioning: try changing or making sure that your HDMI cable is plugged in and secured at both of the ports.

More error codes on Disney+

From the Disney+ Help Center

Disney+ error codes
Error code
Known causes
Potential fix

Error 4

Payment issue

Make sure card isn't expired, make sure card isn't from a region where Disney+ isn't offered

Error 9

Login issue or payment issue

Check login info and payment/billing details

Error 11

Content availability

Refresh internet connection, disable VPN or check content availability

Error 13

Device limit reached

Sign out of Disney+ on the devices you use the least, change your password, remove unused downloads

Error 22

Restricted content

Check content availability, disable VPN, reset location settings or sign out of Kids mode

Error 25

Internal error

Refresh Disney+ web player, sign out and back in again, contact customer support

Error 30

Device registration issue

Check device compatibility, sign out and log in again on impacted device

Error 31

Location issue

Turn location services on (see above), disable VPN, reset location settings

Error 32

Login or password issue

Sign out and log in again, check payment/billing details, reset password

Error 35

Restricted content

Check content availability, disable VPN, reset location settings or sign out of Kids mode

Error 36

Restricted content

Check content availability, disable VPN, reset location settings or sign out of Kids mode

Error 38

Time settings

Ensure time settings on your device are set to “automatic” or aligned to world clock time

Error 41

Overload of traffic issue

Patience is key when everyone is trying to watch a new, popular show

Error 76

Server overload issue

Uninstall and re-install app, logout and log back in, reboot router, wait a little longer

Error 86

Blocked account, breach of terms of service

Check if account holder is over 18 years old, disable VPN, reset location settings, contact customer support

Error 87

Login or password issue

Sign out and login again, check payment/billing details, reset password

If you’ve come across an error code we haven’t covered in this guide or you’ve found a solution we haven’t discovered yet, let us know.

Other recommended streaming services

We get it. Running into an error code when you're trying to get your Disney fix can be annoying. The good news is that Disney+ isn't the only streaming service out there. There are heaps of great streaming service alternatives to satisfy your binge-watching including Amazon Prime Video, Netflix, Hulu, and YoutubeTV.

Here are a few of the best streaming service alternatives to Disney+.

Best streaming service alternatives to Disney+
Streaming Service
Prime VideoAmazon Prime Video$8.99-$139
HuluHulu + Live TV$69.99-$89.99
YouTubeTVYouTube TV$34.99-$489
Data as of 04/05/2023. Offers and availability vary by location and are subject to change.

*Plus any applicable taxes.

Need help with a different streaming app?

If you're having trouble with a different streaming app, we've got you covered.

Check out some of our troubleshooting tips for some other popular streaming apps including NetflixHulu, YouTube TV, and Amazon Prime.

Now that you know, here are your next steps.
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Disney+ not doing it for you? Check out our other recommended streaming providers.

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Need a faster internet connection to improve your stream? Check out our picks for the best internet providers.

Brodie Fogg
Written by
Brodie Fogg
Brodie Fogg is the local Editor at Reviews.org Australia covering all things tech, TV and gaming. Brodie has over four years of experience writing for a diverse range of tech and entertainment topics for sites like Finder, WhistleOut and Reviews.org and has appeared in the print pages for Game Informer Australia and digital magazine Grab It where he covered Australian indie games. Brodie studied a Bachelor of Education degree at the University of Newcastle while working part-time at one of Australia’s biggest telcos, which fostered a bizarre cocktail of passions: education and Critical Information Summaries.

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