Xfinity vs. AT&T Internet Review 2020

Which is best for internet, TV, and bundling, Xfinity or AT&T? There can be only one. Or . . . maybe not.
Best Internet Options
Monthly price
$19.99$299.95
Download speeds
152000 Mbps
Data cap
1 TBUnlimited
Best Internet + TV Bundles
Monthly price
$45$60
Download speeds
100940 Mbps
Data cap
1 TBUnlimited

Comparing Xfinity and AT&T is just as difficult as wrangling a pile of hyper puppies during dinnertime—without the adorable fluff and aroos.

But despite the lack of cuteness, we held it together and compared Xfinity’s and AT&T’s internet prices, plans, speeds, and bundle options to see which is better.

Ready to find out? Let’s get this show on the road.

Compare Comcast Xfinity and AT&T internet near you.

Xfinity vs. AT&T: Prices

Xfinity internet prices are best, at least until AT&T steals the show with its low-priced gig plan.

If you just look at price, Xfinity nets you a better deal for internet—unless you need gig speeds. Then AT&T Fiber’s Internet 1,000 plan takes over as the best value. And, quite frankly, the Internet 1,000 plan comes in at the lowest price we’ve seen for gig-speed internet: just under $50 a month.

Xfinity’s Gigabit plan runs you about $85 a month. But if you can’t get AT&T Fiber or if you don’t need gig speeds, Xfinity is your best bet for best value.

Xfinity internet prices and plans
PlanPriceDownload speedData capDetails
Performance Starter$19.99*25 Mbps1.2 TBView Plan
Performance Select$34.99*100 Mbps1.2 TBView Plans
Performance Pro Plus$49.99*200 Mbps1.2 TBView Plans
Blast! Pro Plus$64.99*300 Mbps1.2 TBView Plans
Extreme Pro Plus$74.99*600 Mbps1.2 TBView Plans
Gigabit$84.99*1000 Mbps1.2 TBView Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* For the first 12 months with a 1-year agreement.

That said, any time you’re comparing Xfinity prices, it’s worth taking a second look. Xfinity offers different speeds and prices depending on which region of the US you live in. This could make AT&T a better deal for you.

But while you’re glancing around at prices, don’t forget to check for Xfinity discounts. It offers up new discounts and promotions about every month, so it’s worth checking frequently if you’re still shopping.

Even with discounts, though, we doubt you’ll see a price as good as AT&T Fiber’s for its Internet 1,000 plan.

On the other hand, the price for its Up to 100 Mbps plan is hit or miss. This plan connects you to the fastest download speeds in your area—up to 100 Mbps. So if you can get that 100 Mbps download speed, the price you’ll pay isn’t that bad. But if the fastest speeds in your area are, say, 25 Mbps, you’ll find better deals elsewhere.

AT&T internet prices and plans
PlanPriceDownload speedData capDetails
AT&T Internet up to 100 Mbps$35/mo.100 Mbps1 TBView Plan
Internet 1000$60/mo.940 MbpsUnlimitedView Plan
Data effective 11/25/19. Offers and availability vary by location and are subject to change.
for 12 mos, plus taxes & equip. fee. $10/mo equip. fee applies
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A quick note about availability:
While we usually recommend fiber internet over cable or DSL, the fact that Xfinity is available almost nationwide is a huge plus. Unfortunately, AT&T Fiber is limited mostly to the East Coast and the West Coast . . . for now.

Xfinity vs. AT&T: Internet speed

Xfinity offers more speeds to choose from, plus its performance blows AT&T’s DSL internet out of the water.

When it comes to our internet, we like choices. And if that’s your thing too, Xfinity has a ton of choices for download speed. AT&T, on the other hand, has two.

Technically, Xfinity internet can go as fast as 2,000 Mbps—but don’t get stars in your eyes just yet. The Gigabit Pro 2,000 Mbps plan is extremely limited in availability, and at almost $300 a month, it’s extremely pricey too.

If you don’t need gig speeds, our vote is with Xfinity. But if you need 1,000 Mbps of pure internet download power, grab AT&T Fiber.

Xfinity vs. AT&T internet download and upload speeds
ProviderDownload speedsUpload speeds
Xfinity15–2,000 Mbps2–2,000 Mbps
AT&TUp to 100–940 Mbps20–880 Mbps

Look at internet speed performance and you’ll see that Xfinity is doing fly-bys while AT&T lags behind. Of course, we think part of the reason AT&T scored much lower than Xfinity is because of its DSL internet performance.

If you can land AT&T Fiber, you’ll probably see fast, reliable internet. That’s because fiber in general is more reliable than either cable or DSL.

Xfinity vs. AT&T internet speed scores2
ProviderReviews.org weighted score
Xfinity46.6 out of 100
AT&T33.8 out of 100

Just a quick note: those weighted scores aren’t actual download speeds. Rather, they’re a combination of the average download speeds, upload speeds, and latency that more than 1 million Xfinity and AT&T customers saw when they took our speed test in 2019.

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Did you know?
If you bundle your AT&T internet service, you’ll bump that 1 TB data cap to unlimited. Time to stream all the things!

Xfinity vs. AT&T: Bundles

Bundling with AT&T gives you more choices and possibly DIRECTV, but Xfinity bundles may save you more money.

The sheer number of choices you have for AT&T internet plus DIRECTV bundles alone makes this no competition.

We wouldn’t call the AT&T TV NOW plans slim pickings either. It comes with eight different choices—including some with home phone if that’s how you roll.

for 12 months plus taxes & internet equip. fee w/ 24-mo. TV agmt. Prices higher in 2nd year. $10/mo. internet equip. fee applies *
^ for 12 months plus taxes & internet equip. fee w/ 24-mo. TV agmt & combined bill. Autopay & Paperless bill reqd. Prices higher in 2nd year. $10/mo. internet equip. fee applies*

But if you’re after savings, you’ll likely put a bigger chunk of change in your piggy bank if you bundle with Xfinity. Our TV expert, Chantel Buchi, took a look at DIRECTV vs. Xfinity bundles and found that you save about $25 to $35 a month with Xfinity bundles compared to saving $10 a month with AT&T + DIRECTV.

Our recommended Xfinity internet + TV bundles
PlanPriceInternet download speedTV channel countDetails
Choice TV Select Double Play$39.99°100 Mbps10+View Plans
Saver Pro Plus Double Play$79.99°200 Mbps140+View Plans
Preferred Pro Plus Double Play$104.99°600 Mbps220+View Plans
Starter Pro Plus Triple Play$100°600 Mbps140+View Plans
Premier Pro Plus Double Play$129.99°1000 Mbps220+View Plans
° For the first 12 months

One thing we don’t like about AT&T bundles is that they come with just one download speed choice. That may not be ideal if you don’t need as much speed and would rather pay less than boost your internet downloads.

It’s likely, though, that if you ask a sales rep, you’ll find you’ve got more speeds to choose if you’re dead-set on an AT&T bundle.

Xfinity vs. AT&T: Customer service

Neither Xfinity nor AT&T amaze us with customer service, but AT&T is better when it comes down to it.

If you’ve used the internet any time since 1991, you know what a hot mess any ISP’s customer service can be.

So it is with both Xfinity and AT&T, but if you take a look at the 2019 report from the American Customer Satisfaction Index (ACSI), you’ll see AT&T is likely your best bet for a customer service call that doesn’t require two hunks of your hair to be pulled out as payment.1

Xfinity vs. AT&T customer service ratings comparison1
ProviderACSI 2019 rating
Xfinity61 out of 100
AT&T69 out of 100

Xfinity just barely scores lower than the overall industry average of 62 out of 100. To be honest, we’ve had to deal with both AT&T and Xfinity customer service, and it can be hit or miss either way.

But we’d hedge our bets with AT&T.

Recap: Which is better, Xfinity or AT&T?

Go with Xfinity, unless you want gig speeds at a low price or DIRECTV. Then go with AT&T.

We’d be doing you a disservice if we named one of these two companies as best overall.

Seriously, choosing between Xfinity and AT&T is like choosing between an authentic sushi restaurant and a five-star steakhouse. It really does depend on your specific situation. So, here’s our take in a nutshell:

  • Pricing: Tie. Xfinity is the better deal when it comes to the download speed you get for the price, at least until you start talking gig speeds. If you need 1,000 Mbps download speeds, AT&T Fiber is your best deal by far.
  • Internet speed: Xfinity has more download speeds to choose from and its speed performance stacks up well. That said, we don’t think you could go wrong with AT&T Fiber either. (So avoid AT&T’s DSL internet? Got it.)
  • TV + internet bundles: Tie. AT&T earns gold stars for its massive selection of DIRECTV and AT&T TV NOW bundle options. But Xfinity bundles will save you more on your monthly bill.
  • Customer service: AT&T. Neither company is outstanding, but higher customer satisfaction scores have us leaning toward AT&T.

Check out which Xfinity or AT&T plans and bundles are near you.

Sources

  1. American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Report 2018–2019
  2. Catherine McNally, Reviews.org, “Fastest Internet Providers 2020,” August 2020. Accessed August 12, 2020.
  • Margery Guest

    I have AT&T and am totally disgusted with their customer service. Is XFinity’s any better? And what is the name of the company–Comcast or XFinity?
    Margery Guest

    • Steve

      Comcast customer service is the worst you will find anywhere. You would not believe how bad they are. By far the worst customer service I have ever dealt with in my life. It took us 14 months to get a correct bill, and that was after monthly calls for hours to person after person in some other country. Every time they would tell us “okay the bill should be correct now”….then the bill would come and it was still totally wrong! On top of that we had the contract with signed right in front of us and they did not want to honor the contract. Terrible does not even begin to describe comcast customer service. We switched from Wideopenwest to comcast about 4 yrs ago because comcast had a channel package we wanted, now out of the blue they dropped the main ch we went with them for, which is something they have done before. The ONLY good thing with comcast is the internet speed, other than that everything about them sucks. We are looking to drop comcast now, unless you want continual headaches I would avoid comcast like the plague.

  • https://www.tricountyinspector.com Jeff Baker

    ATT UVERSE stinks. Bad picture quality and they even charge you for HD premier. I’ve had DTV for 15 years and is by far a better picture. Can’t get DTV where I live and I miss it. UVERSE needs to do something about their HD quality. Techs told me all their equipment is refurbished junk. You would think UVERSE could put a little more effort in to their equipment and services. Roku and streaming picture quality BLOWS AWAY UVERSE equipment. It’s sad that consumers get screwed by companies and SEO’s that make millions. It’s 2018 not the 90’s-Get your act together ATT

  • gloria

    Morning, you don’t talk about phone service with both companies. I have both. Comcast for TV, Att&t for internet/phone service. I need to change because the cost for both is too much. I can not decide which is better. My children use the internet and we use the TV. Out internet service is too slow. I don’t like DirectTV. I have been with both companies for over 35 years.

  • Michael Kowaleski

    I live in an area that gets ATT fiber (Zip 77433). They say 1000 mbps on their site. Does that change any of the recommendations above?

  • EllaFino

    What you are quoting are the base prices. You throw in the cost for the DVR, Modems, additional TV boxes, taxes, misc fees etc. and you are paying a heck of a lot more.

  • Clarkson Kent

    Here’s my story… First off, Comcast “straight up” lies to you. I cut the cord a long time ago. Didn’t know Comcast was breaching the contract, till my nephew moved in and comcast said I was using over 1TB of data each month. Turned out they changed my plan without my knowledge. Called to see what I could do and that’s when all the lying started. That’s another story, won’t get into that here. Started looking at options, saw this article and others – that are just flat out wrong.

    First off 50Mps, 150Mps – has nothing to do with speed (despite how the cable companies try and sell it). 50Mps, 150Mps has to do with the size of the internet pipe. So unless you’re running 25 HD TV’s you don’t need 150Mps. I did some real time tests. HD uses 5-6MPS, Netflix 4K HDR uses around 15MPS, Oculus GO VR uses around 12MPS, per stream. I ended up going with Uverse U300 and 50MPS, and ran that system right along side Comcast’s 144 Channel, 150Mps. Comcast promo price $113/mo w/1TB cap – plus $50 a month extra if you want unlimited (no recorder). Uverse 500+ channels,50Mps with Unlimited $85/mo (with recorder). As far as TV, side by side – they look identical. I do like ATT’s box a lot better, pulling up your favorite channels is really easy, and they do a few other things better. ATT’s box seems snappier too. On the internet side – ran real time tests on both systems – ATT is a consistent 50Mps, and let’s just say Comcast does “a lot” of throttling (very inconsistent). Uverse does take up some of that 50Mps for TV, but not much. I ran uverse HD TV upstairs, had Netflix HD running downstairs, along with a You Tube 720P video playing on one computer – all at the same time. Was seeing 35Mps (still open) on my wireless laptop. So if you’re hesitant on Uverse I wouldn’t be, I’m very happy with it. Unlimited internet, as long as I keep TV…sure the price is going to go up after the first year, but will be about the same as Comcast internet only with unlimited. BTW, saw faster upload speeds on ATT – if that’s important to you.

  • michelle

    Ok here is my dilemma I have comcast blast pro xfinity 250 Mbps on shared loop for the most part its pretty fast and lags sometimes I have about 7 devices average on the wifi. At&t internet 75 which is u verse and is offered at my house which is better????