Brinks Home Security Review
|Package||Equipment price||Monitoring price||Home automation||Learn more|
|Home Complete||$499||$29/mo.||Yes||View Plan|
|Home Complete with Video||$599||$39/mo.||Yes||View Plan|
Data effective 10/15/2018. Offers subject to change.
Brinks Home Security equipment
Brinks forces you to choose one of two basic packages, then you can pick from an à-la-carte lineup.
Brinks starts you out with two pretty well-rounded packages: Home Complete and Home Complete with Video.
What’s not obvious is that you can easily add more door or window sensors, cameras, and motion sensors once you start the ordering process. (You can’t choose fewer sensors or cameras, though.) You can also pick and choose various add-ons, including additional cameras, garage door sensors, and more.
Brinks basic security equipment
The difference between the two basic Brinks security packages is simply this: the Home Complete with Video package comes with an HD indoor camera, while the Home Complete package doesn’t.
Here’s a detailed list of what comes with each Brinks Home Security package.
Home Complete, $499
- Brinks smart home hub
- 3 door and window sensors
- 1 motion sensor
- Brinks yard sign and stickers
Home Complete with Video, $599
- Brinks smart home hub
- 3 door and window sensors
- 1 motion sensor
- 1 HD indoor camera
- Brinks yard sign and stickers
One thing to note is that Brinks’ door sensors double as window sensors. Brinks even goes so far as to say that window sensors aren’t cost-effective since it’s rare for would-be burglars to bust a window to gain access to your home.
Source: Brinks Home Security
That’s good to know if you’re on a budget, but we always recommend buying the home security equipment that makes you feel safest.
Brinks Home Security cameras
We mentioned that the Home Complete with Video package starts you out with one HD indoor camera. If you want more than one indoor camera or need to keep an eye on the sky (and your front porch), Brinks also lets you add on additional indoor and outdoor cameras.
|Brinks Home Indoor Camera||Brinks Home Outdoor Camera|
|Field of vision||113° horizontal, 100° vertical||88°|
|Night vision||Up to 20 feet||Up to 40 feet|
|Free storage||1,000 clips/mo.*||1,000 clips/mo.*|
|Learn more||See details||See details|
*With the Home Complete with Video plan only. One clip equals 30 seconds.
One major issue we noticed is that the field of vision for the outdoor camera is 88 degrees. That’s minuscule compared to cameras like the Arlo Pro 2, which has a 130-degree field of view. (It’s also one reason why we picked the Arlo Pro 2 as one of our top outdoor cameras.)
You should also note that while the Brinks security system relies on both Wi-Fi and a cellular connection, its cameras use Wi-Fi only. So if your internet goes out, your cameras go out too. Not cool.
Brinks HD doorbell camera
One of our favorite home security (or home automation) features is video doorbells. Brinks’s HD video doorbell doesn’t fall short—it offers features that match many of our top video doorbell picks.
Here’s a quick peek at the specs.
Brinks HD video doorbell specs
- Resolution: 1080p
- Field of vision: 180°
- Night vision: Up to 15 feet
- Motion sensor: 15-foot range
- Two-way talk: Yes
If you’re itching to pair your Brinks hub with home automation features like cameras, thermostats, and more, you won’t be disappointed. Its security system integrates with the most popular home automation devices, including Nest thermostats, Amazon Alexa, and Google Home.
The Brinks site lets you pick and choose from quite a few home automation add-ons, including (but not limited to) these types of devices:
Brinks home automation equipment
- Cameras (indoor and outdoor)
- Video doorbell
- Smoke detectors/CO2 detectors
- Water sensor
- Garage door sensor
- Freeze sensor
Brinks Home Security mobile app
Alarm.com powers dozens of security systems out there. That’s right—it’s not unique to Brinks. But it’s still a well-made app that’s earned about 4.25 stars on the Google Play store as of the time of this review.
This app lets you arm and disarm your security system, get alerts, monitor your system, and watch live video from your cameras. You’re also able to control certain home automation features, like temperature, lights, and locks. So no more getting up from your comfy couch to dim the lights when your home movie starts.
Most complaints mention the app’s notification system. Quite a few users said the doorbell notification was so delayed that their visitor had left by the time they got an alert on their phone. However, it’s reassuring to see that Alarm.com is actively responding to these reported issues.
Brinks monitoring and pricing
Brinks claims to have the speediest response time, but we’re also in love with its group chat function.
Both of Brinks’s home security systems, Home Complete and Home Complete with Video, come with a monitoring plan. If you prefer to monitor things yourself, you’ll need to call Brinks to opt out of the professional monitoring plan.
|Home Complete||$29/mo.||36 mos.||View plan|
|Home Complete with Video||$39/mo.||36 mos.||View plan|
Data effective 10/11/2018. Offers subject to change.
However, we recommend paying for monitoring. Let’s face it—sometimes life gets hectic. And the last thing you need during a hectic day, week, or month is to forget to check your security system, miss your high schooler coming home early, and them getting locked out.
Professional monitoring with Brinks means that if an alarm goes off, a representative at its Alarm Response Center will call, text, or email your custom list of emergency contacts. (Don’t worry, you can update that list at any time, like when you finally decide to give your pre-teen a smartphone.)
If necessary, Brinks will contact the police, fire department, or other help for you, as well.
Brinks Home Security monitoring
Brinks proudly states that it has the “fastest response in the nation”—that’s a 30-second response time compared to a 330-second response time, in case you’re counting. That quick response is thanks to its ASAPer® alert system. (As Soon As Possible-er? We don’t get it either.)
ASAPer lets you cancel any false alarms right away, plus you can check on your emergency contacts with the system’s group chat to make sure everyone’s safe and sound. This is the feature we love most, since it lets you check in with everyone all at once instead of juggling multiple phone calls and texts.
Brinks Home Security contract
If you’re pairing your Brinks system with professional monitoring, you don’t have a no-contract option. But you’re not entirely stuck with the service if you end up not liking it.
Brinks offers a 30-day trial, and if you decide it’s not for you within those 30 days, you can cancel your service and return your system for a refund.
If you say goodbye to Brinks after that 30 days, you’ll need to pay off what’s left on your 36-month contract. Awkward.
Brinks customer experience
Will Brinks earn a five-star customer service rating? Only time will tell.
Now that MONI and LiveWatch have been rebranded to Brinks Home Security, it’s hard to say which company Brinks will take after in the customer service department.
When we contacted Brinks customer service through the live chat option the first time, the response was quick and clear. Though the representative did initially ask for our zip code, when we pushed back, they were gracious and accommodating. That’s refreshing, especially since sales tactics are usually more predatory than a velociraptor pack.
The next few times, not so much. We kept getting mixed messages about the professional installation price. Ugh.
Installing the Brinks security system is an entirely DIY endeavor. Brinks notes that once you buy your system, you’ll be asked a few questions so the company can program your system before it arrives.
Once you slice open the box like a sushi chef, you should be able to place your door and window sensors, then activate your system. Easy peasy.
Of course, if DIY installation seems daunting, you can opt to have a pro help you out. They’ll install your security system, test it to make sure it works, and demonstrate how all the features work.
Optional installation fee: $199
The cost of the pro install is $199. There may also be a monthly payment option, but we got mixed messages from Brinks customer service on that.
One benefit of having your Brinks system professionally installed is that the warranty becomes a lifetime warranty. (Compared to a two-year warranty if you DIY your installation.)
Brinks ordering process
Ordering your system on the Brinks site is pretty straightforward. Once you get to your shopping cart, you can easily add or delete cameras, sensors, and other add-ons. (Though if you choose Complete Home with Video, you’ll need at least one camera.)
One thing Brinks isn’t up-front about is the monitoring service contract, which is 36 months. Maybe we missed it, but we had to dig through the FAQ to find out how many months we’d be signing on for.
However, we did like that Brinks clearly states when they’ll first charge for monitoring—which is when the system is activated.
Brinks is a good middle-of-the-pack choice if you want monitoring plus DIY installation.
We’re big fans of Brinks’ DIY approach to home security installation, plus its ASAPer® feature that includes a group chat to check on your emergency contacts. Here’s the quick-and-dirty version of how it stacks up across the board.
- Basic security equipment: Brinks offers your typical Alarm.com equipment, but hey, if it’s not broken, don’t bother fixing it, right? But seriously, Alarm.com equipment tends to be reliable and integrates well with other devices.
- Cameras: Brinks offers a few cameras, including indoor and outdoor options. But its outdoor camera has a pretty limited field of view that we can’t quite wrap our heads around. The real star of the show? The Brinks doorbell camera.
- Home automation integrations: Brinks integrates with Alexa, Google Home, and Nest devices, plus a few dozen other home automation gadgets that’ll have you dimming the lights and setting the temperature while you’re at work in no time.
- Installation: You can go for the DIY installation here and not pay a single dime. It sounds pretty easy—take your system out of the box, place your sensors, and activate. But if that’s not your cup of tea, there’s a pro installation option for $199.
- Monitoring: At $29 or $39 a month, Brinks’ monitoring service falls into the middle of the pack when it comes to price. You will need to sign a 36-month contract, though. So if you prefer the freedom of no contract, you might like SimpliSafe or Scout better.
- Customer experience: Brinks is a new combo of LiveWatch and MONI, so it’s hard to say where Brinks falls on the customer experience scale just yet. But the ratings of those two companies are pretty good, so we’re hoping Brinks follows suit and keeps things most excellent.
Still shopping for a home security system? We’ve got more recommendations for you:
- Best Wireless Home Security Systems
- Best No-Contract Security Systems
- Nest Secure Review
- Abode Home Security Review
- Frontpoint Home Security Review
- SimpliSafe Security Review
Do you have Brinks Home Security? Tell us what you like (or don’t like) about it in the comments below.