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Comcast XFINITY Internet Review

Posted by: Scott Teran       Updated: 1/16/2017

The Bottom Line

Comcast XFINITY has more options for internet service than competitors, but its support could use improvement. If you have the know-how to set up and service your internet, Comcast is more than appealing—its prices are low, and it has plans with download speeds ranging from 10 Mbps to 2,000 Mbps.

Internet Service & XFINITY X1 Reviews Continue reading for information on XFINITY internet service, or see our Comcast XFINITY TV review or for more information on the Comcast XFINITY X1 Platform.

Is it right for me?

  • YES
  • If you like options; there are more than six internet plans to choose from
  • If you want the choice of contract or no-contract internet
  • If you’re interested in bundled service (add TV, phone, etc.)
  • If you want more Wi-Fi hotspots (13.3 million)
  • NO
  • If you’re worried about cancellation fees
  • If excellent customer service is a must
  • If you never want to wait in line at a Comcast XFINITY store

PRICE AND PLANS 9/10

Plenty of plans with prices low and high

Plan Advertised price Regular price Download speed Contract
Performance Starter $29.99/mo $39.99/mo 10 Mbps 1 yr or none
Performance 25 $39.99/mo $49.99/mo 25 Mbps 1 yr or none
Performance Pro $49.99/mo $59.99/mo 75 Mbps 1 yr or none
Blast! Pro $59.99/mo $69.99/mo 150 Mbps 1 yr or none
Extreme 250 $50.00/mo $149.95/mo 250 Mbps 2 yrs
Gigabit Pro $299.95/mo $299 2,000 Mbps 2 yrs
Performance Starter
EXPAND FOR DETAILS
Advertised Price
$29.99/mo
Regular Price
$39.99/mo
Download Speed
10Mbps
Contract
1yr or none
Performance 25
EXPAND FOR DETAILS
Advertised Price
$39.99/mo
Regular Price
$49.99/mo
Download Speed
25Mbps
Contract
1yr or none
Performance Pro
EXPAND FOR DETAILS
Advertised Price
$49.99/mo
Regular Price
$59.99/mo
Download Speed
75Mbps
Contract
1yr or none
Blast! Pro
EXPAND FOR DETAILS
Advertised Price
$59.99/mo
Regular Price
$69.99/mo
Download Speed
150Mbps
Contract
1yr or none
Extremem 250
EXPAND FOR DETAILS
Advertised Price
$50.00/mo
Regular Price
$149.95/mo
Download Speed
250Mbps
Contract
2yrs
Gigabit Pro
EXPAND FOR DETAILS
Advertised Price
$299.95/mo
Regular Price
$299.95/mo
Download Speed
2,000 Mbps
Contract
2yrs
Updated 7/14/16. Pricing and availability may change depending on location.

XFINITY’s advertised price is what you pay if you enter a one- or two-year contract. If you want service without a contract, you can pay the regular price.

  • Prices range from $29.99/mo. to $50/mo. (unless you need intense speed, which will run you about $300/mo.)
  • Speeds start at 10 Mbps and go up to 2,000 Mbps
  • Consider the 1-year contract for the cheaper price

Comcast internet (+TV/phone)

If you want to combine XFINITY internet with TV or phone service, here’s what you can get:

Plan Services Advertised price Download speed
Internet Plus 25 Internet/TV $49.99/mo 25 Mbps
Double Play Internet/TV $69.99/mo 150 Mbps
Starter XF Triple Play Internet/TV/Phone $99.00/mo 75 Mbps
Internet Plus 25
EXPAND FOR DETAILS
Services
Internet/TV
Advertised Price
$49.99/mo
Download Speed
25Mbps
Internet Plus 25
EXPAND FOR DETAILS
Services
Internet/TV
Advertised Price
$69.99/mo
Download Speed
150Mbps
Internet Plus 25
EXPAND FOR DETAILS
Services
Internet/TV/Phone
Advertised Price
$99.99/mo
Download Speed
75Mbps

Updated 7/14/16. Pricing and availability may change depending on location.

If you want more than internet service, Comcast XFINITY lets you bundle internet, TV, phone, and more together. Because there are so many options, we only selected a few of the best bundles for the chart above. If you want to know more and get exact pricing, we’d recommend asking a representative.

What’s the real price?

How much is Comcast internet? If you look closely, you’ll notice Comcast XFINITY lists its one-year contract pricing (see advertised pricing chart above). No-contract pricing is available, but it costs an extra $10 a month. For example, the Performance 25 plan is $39.99 a month for a one-year contract or $49.99 a month without a contract. It’s difficult to get the exact Comcast internet cost, which is why we recommend you call a representative to get new details of your purchase.

We’ve listed all of Comcast XFINITY’s plans and prices in this review, but depending on your area the price may change, if only slightly. We checked different areas and found the biggest difference in pricing only amounted to a few dollars.

Hidden fees

Be aware of the following fees:

Early termination fee (ETF) If you agree to a one- or two-year contract, you can expect a serious termination fee if you cancel early. Comcast doesn’t list an exact fee, but you pay the no-contract rate for the existing months of the service contract (ouch!). There’s a 30-day period to cancel after signing up for a one- or two-year plan, but after that you’re stuck with an early termination fee.

Activation fee Only the Extreme 250 and X1 Gigabit Pro have activation fees. The fee for Extreme is “up to $500,” and the fee for X1 Gigabit Pro is $500.

Standard installation The fine print says Comcast’s installation fee is as high as $500, but for us it was $89.99. The standard installation price will ultimately depend on your area.

Self-installation If you have the know-how and you’re already wired for internet, you can do a self-installation. It will cost you $15, but it’s better than paying for professional installation.

Shipping If you need a router from Comcast and don’t want to step into an XFINITY store, you can have it shipped for $15 (express shipping is $30). We think the $15 is worth it; we never want to go to an XFINITY store.

Which plan is right for me?

Activity Minimum Download Speed
Web browsing 1 Mbps
Watching video 4 Mbps
Video conferencing 4 Mbps
Online gaming 5 Mbps

Equipment

You’ll need a wireless or wired router for internet service.

Comcast XFINITY calls its wireless (Wi-Fi enabled) internet routers “wireless gateways” because they’re built for video, internet, and phone service. If you don’t have a router already, you can rent one from Comcast for $10 a month. If you do have a router, you can contact an XFINITY representative to see if it’s compatible with the plan you want.

Considering you can get a wireless router for less than $100, we recommend buying a router in almost all instances. Also, you almost never know what kind of router you’ll be given when you rent; buying a router gives you more control over the speed you get.

SPEED 8/10

You can get the speed you want.

Plan Download Speed Upload speed
Performance Starter 10 Mbps 1 Mbps
Performance 25 25 Mbps 5 Mbps
Performance Pro 75 Mbps 5 Mbps
Blast! Pro 150 Mbps 10 Mbps
Extreme 250 250 Mbps 25 Mbps
Gigabit Pro 2000 Mbps 2000 Mbps
TV Select
EXPAND FOR DETAILS
PRICING
$59.99/mo
CHANNELS
125+
CONTRACT
None

"TV Select" Package

The most basic package, this offering from Charter is great for anyone who doesn’t require premium channels or extensive sports coverage.

Notable Channels:
Premium channels:

Not included, $15 each

TV Silver
EXPAND FOR DETAILS
PRICING
$79.99/mo
CHANNELS
175+
CONTRACT
None

"TV Silver" Package

With 50 more channels, including three premium channels, the Silver package is a decent offering, especially considering the fact you’re not locked into a contract.

Notable Channels:
Premium channels:
TV Gold
EXPAND FOR DETAILS
PRICING
$99.99/mo
CHANNELS
200+
CONTRACT
None

"TV Gold" Package

Get everything you need with TV Gold. The top tier package includes all your favorite premium channels, and important sports networks like NFL RedZone and ESPN Classic.

Notable Channels:
Premium channels:

Which internet speed should I get?

Comcast XFINITY’s download speeds range from 10 Mbps to 2 Gbps (2,000 Mbps). It’s the biggest range of speed we’ve seen from any internet service provider, but keep in mind speeds are not guaranteed. (It’s not just Comcast; other internet providers don’t guarantee speed because there are simply too many variables.)

If you’re hoping to know what upload speed you’ll get...well, you’re not going to get a decent answer. We pored through Comcast forums and pestered customer service representatives, but we couldn’t get a consistent or straight answer.

There are numerous factors that affect your internet speed, and many have nothing to do with the service itself (multiple users on the same network, a slow computer, etc.). Consider a plan with higher speeds if you’re a serious internet user or if you have others in your household.

DATA 8/10

All plans have a 1TB limit.

How much data do I get?

All of Comcast XFINITY’s internet plans have a 1 TB (1,000 GB) limit. The data limit used to be 300 GB, but in response to criticism from customers, Comcast changed it in June 2016. Comcast says 1 TB is “an enormous amount of data” and that 99% of its customers don’t even come close to using it. From what we researched, we think the claim is factual.

What if I hit the limit?

If you go over 1 TB, you’ll pay $10 for each additional 50 GB. You can also sign up for unlimited data for an additional $50 a month. Such overage fees are average for internet service providers.

Comcast XFINITY provides a data usage meter for customers, so you can find out how much data you’re using.

EQUIPMENT 4/10

A lack of choices may leave you wanting more.

SUPPORT 5/10

No longer the worst, but still close.

ASCI 2016 Rating JD Power Consumer Reports
59/100 2/5 54/100

Comcast is no longer the worst in customer service, but it still needs improvement.

Comcast Customer Service

The American Customer Satisfaction Index (ACSI) interviewed more than 12,000 customers for its 2016 report, and it found that “Comcast no longer occupies the bottom” of customer satisfaction for internet service providers. Comcast scored a 59 on a 100-point scale for the year (up from 56 in 2015). Compared to other internet service providers, it tied for third to last—Windstream (59), Mediacom (57), and Frontier Communications (56) filled out the bottom.

The 2015 U.S. Residential Internet Service Provider Customer Satisfaction Study from J.D. Power comes to the same conclusion as the ASCI report: Comcast XFINITY is close to last. In almost every region (East, West, North Central, and South), Comcast is ranked second-to-last or third-to-last for overall customer satisfaction.

When we contacted Comcast support, we didn’t get much help. Customer representatives talked past us and failed to answer direct questions. It was not a positive experience.

If you’re the kind of person who likes face-to-face customer service, visiting an XFINITY store for support might be a good idea (emphasis on “might”).

If you need support, we think online chat is the best way to go; it’s less frustrating than making a phone call.

THE TAKEAWAY

XFINITY is for those who like options and don't need support

Its support needs improvement, but XFINITY has low no-contract or contract pricing and it’s raised its data caps to 1 TB—two things we like. We hope Comcast gets even better in the future, but for now it’s still a good option for internet service.

Our Recommendation: XFINITY Performance Pro

XFINITY’s Performance Pro plan has high speed for a good price. XFINITY’s Performance Pro plan’s 75 Mbps for $49.99 a month (one-year pricing) is a good deal. You won’t find 75 Mbps elsewhere for a lower price or with 1 TB of data.

Other options:

-If you want to save money, the Performance Starter plan’s 10 Mbps speeds should handle most, if not all, internet needs for $29.99 a month (one-year pricing).

-If you want TV and internet service on one bill, the Internet Plus 15 plan starts at $59.99 a month (one-year pricing).

Scott Teran - Reviews.org Writer

By: Scott Teran

Staff Writer

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

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