In the last couple years, as many of us have transferred to working from home (and schooling from home), internet issues have gone from an annoyance to a serious problem. Hopefully we can help you get back online quickly.
The first thing you should do when experiencing internet issues with Spectrum internet is check for an outage. You can see if there’s a network-wide problem in your area using Spectrum’s website. If there’s no outage, try some of the tips outlined below.
Spectrum internet comes with unlimited data, so if you’re seeing low-quality video, sluggish loading times, and lag in your online games, then the issue is probably with your equipment or your connection.
Oftentimes, our own computers, smart TVs, or other devices are actually the source of slow internet. Firewalls, VPNs, file-sharing programs, and malware can all affect your internet speeds. Try turning these programs off and see if that helps.
Using an old modem or router then it may also be slowing you down. Check out our list of the best Spectrum modems and routers for upgrade ideas.
If you’re still having issues, contact Spectrum. The company can sometimes boost your speeds remotely or help you upgrade to a faster plan.
If you’re having issues connecting to your Wi-Fi using your phone, tablet, or computer, then try rebooting the network. Just follow these steps:
- Unplug your Spectrum modem from the wall.
- Unplug any cords connecting your modem and router.
- Wait 60 seconds.
- Plug your devices back in and wait for the Wi-Fi and internet signal lights to turn green. (They may flash green.)
Hopefully one of these tips helped you get back online. If not, check out our Spectrum internet troubleshooting page for more troubleshooting ideas.
If you're stuck in the installation stage we also have a helpful guide on how to do it yourself.
Wondering how to use Spectrum Wi-Fi Hotspots? We have a guide for that too!