How Can I Get DISH to Lower My Bill?

We’ll help you save money with this satellite TV provider

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Dish Authorized Retailer
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  • pro
    Upfront pricing
  • pro
    Lots of sports coverage
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    Doesn't offer NFL SUNDAY TICKET
Chantel Buchi
Sr. Staff Writer, TV & Streaming
Read More
February 23, 2022
5 min read

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So you need to figure out how to lower your DISH bill because you're trying to find ways to save money. Or recently, you've noticed your monthly bill has consistently been higher than what it used to be.

We'll take you through the steps to negotiate a lower monthly payment with DISH, and we're certain you'll save money for that house or car you have your eye on in no time.

Step 1: Analyze the competition

It's important to know the average cost for other TV services, and you'll want to check the details such as: number of channels, availability, and required fees. This will give you an idea of if you're paying too much for DISH.

But when it comes to satellite TV, DISH is your most inexpensive option (DIRECTV has those less than convenient second-year price hikes).

If you're considering cable TV or live TV streaming, these are the prices DISH has to compete with (and take note of the number of channels).

TV providers comparison
Monthly price
Available channels
Connection Type
Learn more
Directv$64.99$154.99*340Satellite
Xfinity$20$68.5185Cable
Spectrum$39.99$59.99140Cable
Optimum$30$115420Cable
Cox Authorized Retailer$56$139^250Cable
YouTubeTV$34.99$64.99°85Streaming
Sling$40$5547Cable
Fubo TV$32.99$94.99°215Streaming
Data as of 12/14/22. Offers and availability vary by location and are subject to change.
Data effective 12/14/22. Offers and availability vary by location and are subject to change.
* All prices include $5 Autopay & Paperless Bill discount, which may take 1-3 bill cycles to begin (pay $5 more per month until discount begins). New approved residential customers only. 24-mo. agreement required. Offers may be discontinued at any time.
Pricing for some packages are for the first 12 months. Some packages require a 1-year contract.
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.
^ Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change.
° Data as of 12/14/22. Offers and availability vary by location and are subject to change.

Let DISH know that their services have been comparably expensive, so you are considering choosing an alternative. Prepare for counter-arguments from the rep, so you better prepare for this phone call like a high school debate student.

PS: If you want to make an argument against DISH with a cable company, make sure the cable TV provider is available in your area by entering your ZIP code below.

Enter your ZIP code to see if these TV providers are available in your area!

Step 2: Understanding what your DISH monthly bill should look like

Understanding your credits and charges on your monthly bill is essential before making the phone call to DISH.

First of all, make sure you're only being charged for what you asked for. It's especially important when TV providers sometimes raise the monthly cost during the time of your service.

A random price increase shouldn't happen with DISH if you signed up for the 2-year contract because when you check out, next to the price, it says "Guaranteed for two years." So ... there should absolutely be no raising of prices, DISH.

If you get the no-contract option, you won't have as much say to the prices rising by a few cents here and there. So if you think you'll want DISH for at least two years, we recommend the contract route to save $10-15 per month with no price increases.

According to the Better Business Bureau, a huge portion of the complaints filed against DISH had to do with monthly charge problems. So double-check the monthly price, fees, and add-ons on your bill if it seems like your monthly payment keeps going up and you don't know why.

If you find an error in your monthly bill, hold onto it for the breakup phone call.

Pausing your service is an option with DISH
Bullhorn

If you're going on a long vacation, or in this case, want a break from paying your monthly bill, you can pause your service and put your account on hold. Call DISH's customer service at 1-866-974-0769 to pause and unpause your satellite TV service.

Step 3: Scale your service back to save money

After breaking down your monthly bill and understanding what your money is going toward, it's time to evaluate what you should and shouldn't keep.

How often are you really watching SHOWTIME or STARZ? Do you use your DVR service much? Are all of your set-top boxes being used?

You can consider deleting premium channels you're no longer using, and you can do so easily through your online account.

Now consider how often the family uses each set-top box and how often you all record TV shows and movies.

Let's say you have one Hopper Duo and two Hopper 3's throughout the house. If only one is consistently being used and you just record a couple of shows and movies per week, you could cut $30 out of your bill by returning the two Hopper 3's.

DISH's equipment features
DVR
DVR monthly price
Storage hours (HD)
Simultaneous recordings

Hopper Duo

Included

125 hrs.

2

Hopper 3

$15.00/mo.

500 hrs.

16

*Data effective 2/23/2022.

It might seem like a hassle to return, but you'll save $360 in one year. (You could get a year subscription to the Hulu, Disney+, and ESPN+ bundle with that kind of money).

Make sure to ask the representative the best way to send back your equipment when you make the call.

Step 4: Making the phone call

We know how nerve-racking breakup calls can be, so here's some friendly advice: collect your thoughts, take a deep breath, pick up the phone, and dial 1-866-970-0137. (We'll get through this together).

First and foremost, it's important to be polite and courteous, especially if you want the most out of the phone call.

When you call DISH, make sure you get transferred to the Loyalty or Retention department. Let them know you're thinking about canceling your service, and you'd like to know what they can do for you in terms of lowering your monthly bill to remain a DISH customer.

Don't be afraid to ask.

You may get $15-$30 knocked off your bill or free sports or movie channels. If this is enough to get you to stay, then success!

But don't feel like you can't just cancel if they can't bring your bill down enough. Tell them nicely that you'd like to cancel, and ask them when the last day of your service will be.

Then consider ordering a new, more inexpensive service that will still give you all of the entertainment you need.

If you really want to hold onto the service, try calling back again and see if the second DISH representative is even more helpful.

If you signed a 2-year contract, and you want to cancel early
Bullhorn

If you signed a 2-year contract with DISH and decide you want to cancel your service because they can't bring your bill down low enough, you'll have to face early termination fees (ETF). Check out our guide on how to avoid these cancellation fees.

Recap: The steps to lowering your DISH bill

Now that you know the steps of how to lower your DISH bill, apply them.

Call DISH at 1-866-970-0137 to find out what's the best deal they can give you to stay a DISH customer.

Let's recap the steps to get you on the path to saving money on your TV service:

  • Step 1: Before you decide to make the phone call to lower your bill, or maybe cancel your service, analyze the TV provider competition. Do you want Sling TV because you only need a few of your favorite channels for the cheapest price possible? Or maybe you're considering cable TV because it's a little more inexpensive but still gives you that traditional TV feel?
  • Step 2: Understanding and breaking down your monthly bill is also essential before making the phone call. Make sure you're only being charged for what you asked. Your monthly price should stay the same (although it could increase by cents here and there if you don't have a contract because of rising programming costs), but also check if the extra fees are correct.
  • Step 3: Consider scaling your service back if your monthly bill breakdown is correct. Do you watch all of the premium channels you ordered often enough? Do you have too many unused set-top boxes in your home? Do you use the 500-hour DVR storage space, or could you manage with just 125 hours?
  • Step 4: After you consider the competition, the breakdown of your bill, and what you could scale back on, you're ready to make the call to DISH. Put your friendly hat and firm tone on, let them know you'd like to cancel but would like to know what they can do for you to remain a DISH customer. We hope you leave the phone conversation with $15-$30 knocked off your bill and/or free channels. But don't be afraid to just cancel if they can't bring your bill down low enough.

What was your experience like?

Have you tried lowering your bill with DISH? Were they able to give you what you wanted? Let us know your experience!

Chantel Buchi
Written by
Chantel Buchi
Chantel is all about finding the best tv or streaming service to watch as many football games as possible to keep her Fantasy Football team in check. Prior to being a TV and Streaming Tech Reporter for Reviews.org, she worked for NFL Network and The Alliance of American Football. Before that, she received a B.A. of Communication at the University of Utah and an M.S. in Sports Journalism at USC. Go Utes and Fight On. Contact her at chantel@reviews.org

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