If your connection is not totally down but just acting a bit erratic or sluggish, then try the following fixes. We've also got a full guide on how to speed up your satellite internet if you need more tips.
Before you try anything else, check your account to make sure that you’re not in “data restriction” mode. If you’ve already used up your data allowance for the month then Viasat may have slowed your connection.
If your account is out of data you can reach Viasat on its website or by phone (+1-855-810-1308) to add more.
If your dish is obstructed by tree branches, wires, or other objects, then your signal might suffer. Weather events, like rainstorms, snowstorms, and hail can also affect your satellite internet connection (even sunspots can sometimes cause outages!).
If you feel like your dish is in an incorrect position or is being obstructed, you should contact Viasat before trying to fix the problem yourself. Someone at the company may be able to walk you through a solution or send a technician to help.
A common cause of satellite internet slowdowns is an overstretched network. If your Wi-Fi router is in the basement, but you’re on the second floor, then your signal might be weak. Try rearranging the placement of your Wi-Fi router and your connected devices so that they’re closer together.
If moving your devices around your house doesn’t work, you may want to consider plugging your device directly into the router using an Ethernet cord. This bypasses the Wi-Fi router (so you’ll be less mobile) but may give you a stronger connection.
You can also try disconnecting some of your devices (cell phones, for example) from the Wi-Fi network. Having too many devices connected, even devices that aren’t streaming or browsing, can clog up your home internet bandwidth.
The problem with your shotty internet might be related to an app or program that you’re using. Maybe it’s Netflix that's acting up, or maybe you just need to try out a different streaming device.
You might not think that your browser can affect your internet speeds, but it definitely can. If you’re using an old version of an internet browser, or if you’ve got hundreds of tabs open (I plead guilty on that one), it could affect your connection.
Additionally, you can try clearing the cache on your internet browser. This may mean you have to re-enter passwords and other information on sites that you regularly visit, but it can free up memory on your device and increase your internet speeds.