Mint Mobile Customer Service FAQ

Unlike some of the more traditional carriers (Verizon, AT&T, etc.) Mint Mobile is a digital-only operation. You can’t just walk into your local Mint store and ask the person behind the counter for help.

So, what is the best way to reach Mint? Here are the options.

• Call Mint Mobile at 1-800-683-7392
• Click the chat icon in the lower right corner of the screen on Mint Mobile’s website
• Use the chat feature in the Mint Mobile app
• Tag @MintMobileCares on X (formerly Twitter)

The easiest ways to reach a Mint Mobile live agent are through your Mint phone or Mint's online chat feature. You can dial 611 from your Mint device or call Mint's customer service line (1-800-683-7392) between 5AM and 7PM PST.

However, in both cases, you’ll have to go through some steps with an automated system first. These steps will go much faster if you have all of the relevant information about your problem ready before you call (like knowing your phone number and account holder information).

If you’re having trouble connecting to Mint’s 3G, 4G LTE, or 5G network, then there are a few things you can try yourself before reaching out to customer service.

This might sound obvious and rather simple, but it can really work. Turning your phone off and then back on will reset the connection between your phone and the network. This can often help if you’re having trouble receiving messages, using mobile data, or making calls.

On a related note: the issue could be with your phone, rather than Mint Mobile’s service. Maybe it’s time to upgrade to a better device?

Make sure that your SIM card is properly set in your device. Try turning off your phone, taking the SIM card out, and then turning on your device without the card. Then, put the SIM card back in. This can reset your phone’s connection to the network.

If you’re using an eSIM card, then you shouldn’t need to worry about resetting your card.

Sometimes, the problem is not Mint Mobile’s network, but your actual plan. If your data speeds have plummeted, it may be because you hit your high-speed data cap. Try upgrading to an unlimited talk, text, or data plan. You can learn more in our full Mint Mobile review.

Check that your Mint phone's software settings are up to date. Sometimes an older operating system can be the source of your problem. Delayed software updates can also leave your device vulnerable to malware and security threats.

If you’ve just signed up for Mint Mobile and are ready to activate service on your device, there are two ways to do it.

• Go to my.mintmobile.com/activation in your browser and enter the 11-digit code that’s on the back of your Mint SIM card. If you have an eSIM, you'll find those numbers in an email. Then follow the instructions on the website to finish activation.
• You can also download the Mint Mobile app. Open the app and enter the 11-digit code on the back of your Mint SIM card (or your eSIM email code). Follow the instructions in the app to finish activation.

Let’s be real: most cell phone companies have sub-par customer service. The industry as a whole needs to step up its game. But that doesn’t mean that we can forgive individual carriers like Mint Mobile for their failures.

How does Mint compare to other phone companies? According to the latest American Customer Satisfaction Index reports, Mint Mobile ranks second behind Consumer Cellular in customer satisfaction. Third-party review sites, like TrustPilot, have also given the company decent rankings.

Anecdotal reviews from individual customers range from full satisfaction to annoyance about issues with billing, activating devices, and promotional offers. 

So read the fine print before you sign up! That way you know exactly what you're agreeing to cost-wise. 

There are also plenty of customer complaints about phone compatibility. If you plan to bring your own phone, make sure you use Mint’s own compatibility tool to see if it will work on the network before signing up.