Frontier Internet Review 2020
|Plan||Price||Download speed||Data cap||Details|
|Simply FiOS 50/50||$29.99||50 Mbps||Unlimited||View Plans|
|Simply FiOS 500/500||$39.99||500 Mbps||Unlimited||View Plan|
|Simply FiOS Gig Service||$74.99||1000 Mbps||Unlimited||View Plans|
Frontier has some good things going for it—namely, no data caps and a two-year price-lock guarantee. Its fiber plans are particularly impressive, but if you live in the boonies, then you’ll probably see only broadband options.
If you can’t even see your closest neighbor when you walk out on your front porch, then you’re probably used to limited internet service options. And if all you’ve ever had in the past is dial-up or satellite internet, then Frontier’s high(er)-speed plans could be a nice upgrade. But Frontier has made a name for itself by venturing into rural areas other internet providers haven’t touched.
So now you might be asking if Frontier’s fiber or broadband internet plans are worth the price. Let’s find out.
- Offers high-speed fiber plans
- Wide variety of internet speeds
- Fiber plans are not widely available
- Fiber plans require a 2-year contract
Frontier internet prices and plans
Frontier has recently trimmed down its internet options, but you still have a variety of choices when it comes to speed.
If you are lucky enough to live somewhere that Frontier’s fiber plans are available, then we definitely recommend getting one. You can get some super-fast speeds for an okay price.
|Plan||Price||Download speed||Data cap||Details|
|Simply FiOS 50/50||$29.99*||50 Mbps||Unlimited||View Plans|
|Simply FiOS 500/500||$39.99†||500 Mbps||Unlimited||View Plan|
|Simply FiOS Gig Service||$74.99‡||1000 Mbps||Unlimited||View Plans|
The fastest Frontier fiber plan, Simply FiOS Gig Service, is expensive, but the price for the speed you get is actually one of the best when compared to other internet providers. And if you want the fastest internet possible, then those 1 Gbps speeds will certainly do the trick.
Frontier internet data caps
A big selling point for Frontier is that it doesn’t put any data caps on its plans. That’s right: zero caps.
Frontier doesn’t even do that sneaky thing some internet providers do where their data is “technically” unlimited, but there are actually soft data caps—after which your speed slows down to a slow crawl. (We’re looking at you, satellite internet providers.)
A lot of providers do give you really big data caps. For example, Xfinity gives you 1 TB, which is enough data for even the biggest streaming addicts out there. But still, it’s nice to never have to worry about data limits or throttled speeds.
Our Frontier internet plan recommendations
Simply FiOS 500/500
Who it’s best for: Families that use a lot of data for videos, gaming, and uploading—or all three.
Why we picked it: This plan gives you a killer combo of high speeds for a low price. Its fast fiber connection will keep your family happy—and your bank account too. Just make sure it’s available in your area.
Frontier fees, contracts, and equipment
Frontier requires a two-year contract. We wish it required no contract.
It used to be the case that Frontier was a unicorn among other ISPs thanks to its no-contract policy. You see, most ISPs require a one- or two-year contract for internet service. And now, unfortunately, you’ll need to sign a two-year contract with Frontier to get its FiOS or Vantage fiber internet.
If you grab one of Frontier’s DSL plans instead, you won’t sign on the dotted line. (Well, you’ll likely sign something, but it won’t be a contract.) Its DSL plans are still contract-free, which means you can cancel anytime without paying those hefty early termination fees.
But hey, Frontier still offers that two-year price lock. So your price stays the same for two years even without the legal rigamarole. And that’s good, no one likes rigamarole.
Frontier equipment and fees
If you don’t want to buy your own modem or router, you can lease one from Frontier. We’ve heard mixed reviews or Frontier’s equipment, though, so it’s not a bad idea to buy your own—if you don’t mind the up-front cost. Here’s a list of routers we recommend for every budget and internet user.
Frontier customer service
Frontier could seriously use a customer service upgrade.
No ISP gets amazing marks for customer service, but even among the bad, Frontier is dead last. The American Customer Satisfaction Index (ACSI) gives Frontier’s customer service a gutter-low score of 551, which ranks it below 10 other ISPs—and an eleventh catch-all category of “All Others.”
Like with most ISPs, we recommend using online chat instead of phone calls. But watch out—Frontier’s live chat feature can be a little unreliable. It’s not available 24/7 and it can have some long wait times that make you wish you’d just called.
Recap—Is Frontier good?
We like Frontier’s fiber plans and its unlimited data philosophy, but its customer service could use some work.
Frontier has brought high-speed internet to some rural places that didn’t have it before, which is nice for the country dwellers out there. We also like that Frontier has a super wide range of speed options, and some lucky city folk can even get fiber.
That said, just because Frontier has high-speed plans in some places doesn’t necessarily mean you can get one in your location. Plus, Frontier needs to seriously work on its customer service scores.
Is Frontier available in your area? Does it give you the speed you need? Let us know in the comments!
1. American Customer Satisfaction Index, “ACSI Telecommunications Report 2019”