If you're trying to cancel your NordVPN subscription and just can’t seem to figure it out, don’t panic. One of the great things about using a VPN is having the freedom to cancel your subscription if necessary. Whether you want to cancel your free trial or just stop your paid plan altogether, here is how you do it.
How to Cancel Your NordVPN Subscription
How do I cancel my subscription?
Here’s a list of steps to help you cancel your subscription:
- Log into your account on NordVPN’s main website.
- Then go to the “Billing” section from the list of options on the left.
- Once you're in the "Billing" section, open the "Subscription" tab to view your plan and pricing details.
- Click the three dots to the right of "Change plan," then select “Cancel auto renewal.”
- Select the “Confirm cancelation” option that pops up.
If you used a credit card to purchase one of the plans, then your account will automatically set up the auto-renewal setting. This means that NordVPN will charge your account even if you only provided your credit card once. However, you can easily correct this setting by following the steps above if you don’t want your subscription to renew automatically.
What happens if I’m past my payment deadline?
If you’ve waited too long to cancel your plan and you’re being charged for another month, contact the NordVPN customer support and explain the situation. There’s a 30-day money-back guarantee on any of the NordVPN subscription plans. As long as you cancel before the deadline, you will be able to get a full refund. If it’s past your deadline, it’s always worth it to ask.
How do I request a refund?
Just because you canceled your subscription doesn’t mean you’ll be refunded. If you want your money back, the best way to request a refund through customer support. Just explain what happened and ask for the refund. After reaching out, a customer service representative should reach out to you within 24 hours. Even if you cancel your plan within the 30-day time frame, you still need to request your refund.
If you purchased your subscription over the Apple App Store, you won’t qualify for a refund through NordVPN. If this happens, you can reach out to Apple’s customer support and ask about a refund.
How do I contact customer support?
The only way to reach customer support is through live chat or by email. Unfortunately, NordVPN does not provide a phone number on their website for customer service. There are three main support teams that specialize with various requests: general information, billing, and connectivity. If you need to request a refund, go through the billing section in customer support.
The “connectivity” section in customer support helps with troubleshooting questions. If you’re having trouble making sure NordVPN is working, then connectivity is your go-to. They can also chat with you about the complexities of internet restrictions in other countries.
If the customer service buttons are not working for any reason, you might want to check if you have an ad blocker enabled. Sometimes this will stop you from reaching customer support. Simply disable the ad blocker and try again.
If I signed up for a plan, can I change it later?
Yes, you can always change your plan to either upgrade or downgrade at any time. Some people change their plan when they realize they need connections for a different number of devices. NordVPN’s main subscription includes up to six devices, and plans increase from there. In order to change your plan, go to the NordVPN website and log in to your account. Select the “Change plan” option and choose the subscription you want.
Are there any coupon codes available for NordVPN?
If you’ve tried the 30-day free trial and want to continue your NordVPN subscription, then you can start using discount codes that apply to you. If you’re a student, NordVPN offers 15% off any of their plans. For those with student bills, this discount might make your VPN subscription more worth your while.