How to Cancel Xfinity TV

We’ll help you accomplish what people may think is impossible

Chantel Buchi
May 31, 2024
Icon Time To Read5 min read

If you’re trying to figure out the easiest way to cancel Xfinity TV, you’ve come to the right place. But we will warn you that the “easiest way” still comes with a few headaches (but we’ll get through it together).

We’ll help you get through this breakup whether you want to do it through text (oops, we mean an online cancellation form), over the phone, or in person. We got the info to help you smoothly cancel this cable TV service and end on good terms.

Am I eligible to cancel my Xfinity TV service?

Anyone is eligible to cancel. You’ll just have a few more hoops to jump through if you have a contract.

If you don’t have a contract, you’re free to cancel whenever you’d like (but we’re not saying it’s an easy break).

But if you have a 1-year contract with Xfinity, you’ll have to face the dreaded cancellation fee. This means you’ll have to pay $10 per month remaining on your contract.

Sometimes this isn’t such a bad price to pay, especially since you’ll probably save more money by paying the early termination fee instead of next month’s bill.

You’ll also want a good excuse ready to go (so they don’t fight you too much on it).

You might already have a solid reason because, of course, you wouldn’t be reading this right now if you weren’t already thinking about cutting the cord.

You might be canceling because you’re moving to an area where Xfinity isn’t available, for example.

But if you want to cancel because it doesn’t fit the budget at the moment, or you want to switch over to a live TV streaming service (we don’t blame you), consider these questions to create that good excuse:

  • Did Xfinity fail to provide the services it promised?
  • Was your Xfinity cable out for long periods of time?
  • Were channels blocked that you were paying for?
  • Were there unexpected fee increases?

If you just want to transfer your service to your new home, follow Xfinity’s steps.

If you're fed up with your equipment and you’re having troubles with it, you can start a return by logging in or return it to your local Xfinity store.

How can I pause my Xfinity TV service?

If you have a seasonal home, you can get Xfinity’s Seasonal Convenience plan. If you’re only home for a few months of the year, you can put your Xfinity service “on vacation.” While you’re away, you’ll still have to pay monthly, but at a discounted rate.

How can I cancel Xfinity TV online?

Now that you have your reasons for cutting off the service ready to go, let’s start with the steps of canceling online. But we’ll warn you that the breakup isn’t any easier online than it is over the phone.

You’ll have to fill out a cancellation form by logging in to your Xfinity service on a computer or laptop (it’ll be easier this way). A representative should get back to you within two business days.

But we must warn you, you may have to wait more than two days, or you might have to call Xfinity yourself to ask if they’ve received your cancellation form.

This previous Xfinity customer said she filled out a cancellation form two separate times, but the representatives said they never received either of them. Don’t let Xfinity take advantage of your money and time. Make it a clean break ASAP.

If you’re wondering if you can keep your Xfinity Internet service while canceling your TV service, we’re here to tell you that you can!

You may not get as good of an internet deal if you cancel your bundle, but you’ll still save money because you won’t have to pay for a cable TV service you don’t want anymore.

How much is Xfinity internet?
Download speed
Connect$19.99/mo for 12 mo w/1 yr contract.*Up to 150 Mbps
Fast$50/mo for 24 mo.Up to 500 Mbps
Superfast$60/mo for 24 mo.Up to 800 Mbps
Gigabit$65/mo.Up to 1000 Mbps
Gigabit Extra$70/mo for 24 mo.1200 Mbps
* For 12 months with 1-year term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount. Prices may vary by location.
For 24 months. No term contract. Taxes not included. Includes $10/mo automatic payments and paperless billing discount. Not available in all areas. Prices may vary by location.

How can I cancel Xfinity TV over the phone?

If you skipped to this part because you want to cancel over the phone, make sure you have your reasons for canceling ready. Get your firm and friendly hat on for this breakup call.

To start the phone canceling process, call 1-800-XFINITY (1-800-934-6489).

When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you’re speaking with Retention. If they’re not Retention, let them know you’d like to be transferred.

Let Retention know you’d like to cancel, let them know of your reasonings, and get past the part where they try to get you to stay. Face it, you’re hard to let go of. Break it to them nicely.

Be prepared to be offered lots of free goodies (but maybe this is your intention). They’ll offer to cut down your monthly bill or offer a premium channel like HBO for free.

Again, be nice and firm and let the representative know that you’d like to cancel today. Make sure you leave that phone call with a scheduled cancellation day and a plan for your equipment to be sent back to Xfinity. Get your representative’s name and ID number just in case anything goes wrong.

Or if you’d like to go to an Xfinity store and talk face-to-face, find your nearest Xfinity store, and you can take your equipment with you.

How do I return my Xfinity equipment?

Returning equipment back to Xfinity will require a few steps:

  • Find out which equipment you have to send back
  • Figure out how you’ll be sending the equipment back to them
  • Take pictures of all of your equipment before sending

First of all, make sure you ask the representative what equipment they claim to have on file that is in your possession. Because trust us, they will count every single piece of equipment upon receiving.

Next, you can return your equipment by taking it to your nearest Xfinity store, or while you’re talking to a representative on the phone, ask if they can give you a prepaid box or label to send back through UPS.

Before you drop your equipment off at the Xfinity store, take a picture of everything, including the serial number, on the counter. If you take the equipment to UPS, take a picture of everything in the box and get a receipt.

You’ll need all of the evidence. You could even write down the ID number and name of the rep you spoke to be extra cautious.

And in a couple of weeks, give Xfinity a call to make sure they received all of your items and that the service is completely canceled. The last thing you want is a charge on your bill the following month and in a fierce attempt to get your money back.

Recap: How do I cancel my Comcast Xfinity TV service?

You can cancel your Xfinity TV service through an online cancellation form (but you’ll still end up talking to a representative), or you can cancel by calling Retention at 1-800-XFINITY.

If you want to cancel Xfinity online, you’ll have to fill out a cancellation form, and a representative should get back to you within two business days.

If no one contacts you, contact them ASAP so you don’t get charged for the following month.

But we recommend you just call a representative because you can get your service canceled much quicker.

If you want to cancel Xfinity over the phone, talk to Retention and be firm and friendly. Let them know your reasoning of why you’d like to cancel and set up your final billing date/ last day of service. Ask the rep to send you a confirmation email.

Giving back Xfinity’s belongings is essential at the end of a relationship. Don’t forget to return your TV boxes, remotes, and anything else you might have rented. Take photos of the equipment and serial numbers before sending them on their way.

Chantel Buchi
Written by
Chantel is all about finding the best tv or streaming service to watch as many football games as possible to keep her Fantasy Football team in check. Prior to being a TV and Streaming Tech Reporter for, she worked for NFL Network and The Alliance of American Football. Before that, she received a B.A. of Communication at the University of Utah and an M.S. in Sports Journalism at USC. Go Utes and Fight On. Contact her at

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