CBS All Access Not Working? Here’s What to Do.

CBS All Access gives you access to space-age shows, but its own tech can be frustrating
Overall Rating 3 out of 5
$5.99 or $9.99/mo.

CBS All Access is the only way to stream awesome shows like Star Trek: Picard and The Good Fight. But the streaming platform has experienced its share of technical difficulties.

Nothing is worse than having an episode of your favorite Star Trek series (I’m a Next Gen guy myself) freeze up on you. Before you get too frustrated and perform a Vulkan death grip on your subscription, try the troubleshooting tips in this article.

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Troubleshooting CBS All Access

Before we jump into specific error codes, we suggest that you follow these simple steps for any problems you’re experiencing while streaming CBS All Access.

CBS All Access troubleshooting tips:

  • Check your internet connection. If your network is experiencing disruptions due to outside issues, like network congestion during peak times, you may need to look into getting a faster connection.
  • Try disconnecting your Wi-Fi router for 30 seconds, then reconnecting it.
  • Sign out of your CBS All Access account and then sign back in.
  • Delete the CBS All Access app that you’re using from your device, and then re-download it and log in.
  • Restart the device you are using.

Error UVP 1011

This error code seems to come up often for CBS All Access users who are using Amazon Fire Stick TV.

The first thing to do if you’re seeing UVP 1011 is to restart your device and the app. If that doesn’t work, try clearing the cached data in the app.

You can do this by following these steps:

  1. Go to the Fire TV menu and select the Settings tab.
  2. Click on Applications.
  3. In the Manage Installed Applications sections click on the CBS app.
  4. Finally, select the Clear Cache and then Clear Data options.

Error Code 60 (too many streams)

If you’re seeing the Error Code 60 on your CBS All Access app, then you’re likely trying to stream content from too many devices at once. CBS All Access limits every account to two simultaneous streams.

If you’re not aware of other devices that are streaming from your account, then it might be time to call up your family and friends (and maybe your exes) who might have access to your account to see if they’re using it.

If you can’t find the culprit, then double-check any devices you have that might be logged in to your CBS All Access account.

Error Code 1001 (ad blocker problem)

If you’re getting Error Code 1001 when using CBS All Access, your problem can probably be traced to an ad blocker. Sadly, the only reliable way to get back to watching The Twilight Zone is to disable your ad blocker.

Error Code 110

This error code seems to be popping up for some CBS All Access users recently, and it’s likely related to privacy extensions on Chrome and other browsers. Try disabling extensions and add-ons, like Ghostery, and then trying again.

If this doesn’t work, then you might want to try watching your show on another browser.

Other issues and error codes

Many Roku users have experienced issues with playback on the CBS All Access app. We suggest that you check out these forum discussions if you’re having issues with a Roku device.

If you’re experiencing other error codes then they might be related to your operating system (some Microsoft users have seen error code 3012, for example). Fixing these issues is above our pay grade, so to speak. We suggest that you contact CBS All Access support at 1-888-274-5343 between 8 a.m. and 2 a.m. (ET) .

Here’s a quick recap of some common error codes and what they mean.

CBS All Access error code overview
Error codeKnown causesPotential fix
1011Issue with Amazon Fire StickRestart app and/or clear cache
60Too many devices streamingLog off CBS All Access on other devices
1001Ad blockersTurn off your ad blocker
110Privacy apps and extensionsTry turning off extensions like Ghostery or use another browser

If you’re experiencing other issues or error codes with CBS All Access that we haven’t mentioned here, let us know in the comments. We might not be able to respond with a solution though, so your best bet is to call CBS support at 1-888-274-5343.

Find alternative services

Many of the problems with CBS All Access can be solved easily using the tips in this article. But sometimes the problem is deeper. Maybe you just don’t like the service. Or maybe your internet is just too slow for streaming.

But don’t worry, we’ve got you covered. Here are some great alternative streaming services to check out (and some great internet service providers below that).

Best alternatives to CBS All Access
ProviderMonthly priceLearn more
Hulu + Live TV$54.99$60.99*View Plans
Sling$30$45View Plans
Netflix$8.99$15.99*View Plans
Amazon Prime Video$12.99*View Plan
Data as of 07/29/19. Offers and availability vary by location and are subject to change.
* Data as of 07/29/19. Offers and availability vary by location and are subject to change.

If you’re certain that you want CBS All Access (where else are you going to watch captain Pickard get assimilated into the Borg?), but your streaming quality just isn’t making the cut, then maybe you need new internet.

Check out these quality internet providers for more bandwidth.

Recommended Internet Providers
ProviderMonthly priceDownload speedsLearn more
Xfinity Internet$24.99$299.95152000 MbpsView Plans
CenturyLink Internet$49$6515940 MbpsView Plans
AT&T Internet$49.99$50^100 MbpsView Plans
Viasat Internet$30$150°12100 MbpsView Plans
Verizon Fios$39.99$79.99**200940 MbpsView Plans
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
For the first 12 months. Some packages require a 1- or 2-year contract.
New customers only. Rate requires paperless billing and excludes taxes. Additional fees apply.
^ For the first 12 months with a 1-year agreement.
° For the first 3 months.
** w/Auto Pay + taxes. Equipment charges may apply.

Now that you know, here are your next steps.

Need a better streaming service? Check out the top ranked providers.


Read our in-depth review of CBS All Access.

  • Dina Chelm

    CBS all access not working. I get error code 2004