Verizon Fios Home Internet vs. Xfinity Internet Review

Xfinity has more plans and a wider reach, but Verizon Fios Home Internet offers a better service overall.

Best performance
Prices
$35-$70
Download Speeds
300-1000 Mbps
Data Cap
Unlimited
Best availability
Prices
$25-$80
Download Speeds
200-1200 Mbps
Data Cap
1200 Mbps
Easton Smith
May 30, 2024
Icon Time To Read6 min read

The overall winner is Verizon Fios Home Internet, which has the edge over Xfinity on speed, service terms, data caps, and customer service. However, Xfinity Internet can be a little cheaper and offers internet service in a larger geographical area.

With so many small differences between internet service providers (ISPs) it can be hard to tell which is a better choice overall. That’s why we’ve done our research and thoroughly compared the two companies point by point.  Read on to see the key differences that will help you decide which ISP is right for you.

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Verizon Fios Home Internet vs. Xfinity Internet: Prices and plans

Verizon’s prices are a little steeper, but Xfinity’s plans come with some strings attached

Xfinity’s plans are technically cheaper than Verizon Fios, but both companies provide good value when comparing what you actually get.

Verizon Fios’ straightforward pricing structure may appear more expensive at first glance, but for many customers the price will be worth it for better speeds and terms of service. We’ve collected all the nitty-gritty details for you here, starting with Xfinity’s plan offerings.

Xfinity plan pricing

Plan
Price
Download speed
Details
Connect More$25/mo for 12 mo.*300 Mbps
Fast$35/mo.Up to 400 Mbps
Gigabit$70/mo.Up to 1000 Mbps
Superfast$60/mo.Up to 800 Mbps
Gigabit Extra$75/mo.Up to 1200 Mbps
* For 12 months with 1-year term contract. Includes $10/mo automatic payments and paperless billing discount. Taxes and equipment not included. Prices may vary by location.
For 24 months with 1-year term contract. Includes $10/mo automatic payments and paperless billing discount. Taxes and equipment not included. Prices may vary by location.
For 36 months. No term contract. Includes $10/mo automatic payments and paperless billing discount. Taxes and equipment not included. Prices may vary by location.

Xfinity offers a respectable range of speed and affordability in its plans. The table above reflects average prices for its services in the Northeast US, but keep in mind that Xfinity sometimes charges different rates in different markets.

These prices also reflect a $10 discount for autopay enrollment and paperless billing.  Further discounts might be available when you bundle your service with a TV package or mobile phone service.

All in all, Xfinity’s prices look pretty competitive at first glance. Unfortunately, these low monthly rates come with a catch or two.

It’s important to note that Xfinity’s advertised rates are based on a timed promotional model, which guarantees a large discount for 12 to 36 months. But if you keep your service beyond that period, your monthly rate will automatically increase.

For instance, Xfinity’s entry-level Northeast Connect More plan starts reasonably at $30 a month for 12 months but increases by at least $20 per month thereafter.

Xfinity TV + Internet bundle deal
Deals

Get 300Mbps internet and live TV for $75/month for 24 months, including a free Voice Remote and DVR with over 125 channels.

Xfinity internet fees

Xfinity charges an additional $15-per-month rental fee to use the company’s standard modem and Wi-Fi router, unless you want to provide your own. We think bringing your own router is a good for those trying to keep their monthly price down.

These plans come with a one-time installation fee, which is typically $50. This type of charge is common across high-speed internet providers but still something to keep in mind.

Verizon Fios plan pricing

Plan
Price
Download speed
Details
Internet 300/300$49.99/mo.^300 Mbps
Internet 500/500$69.99/mo.^500 Mbps
1 Gig without mobile plan$89.99/mo.^Up to 940 Mbps
^ Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees

Verizon Fios Home Internet has a more streamlined approach to plans and pricing. Prices are guaranteed for two to four years, depending on the plan, and you never have to sign a pesky contract or pay hidden fees.

All Verizon Fios plans include free wireless router equipment rental. The only fee you may incur is a $99 setup charge, which is waived when you order online. Verizon will even throw in a free gift card just for signing up.

All said and done, we’re very impressed with the simplicity of Verizon Fios’ terms and pricing, though we would have liked to see a more affordable option in the mix for low-budget users.

We think that Verizon’s lack of contracts and straightforward pricing structure may be worth the extra cost for some. Afterall, Verizon Fios’ plans only cost $5 to $10 more per month than Xfinity (when you include equipment rental fees) and come with some additional benefits.

Verizon Fios Home Internet vs. Xfinity Internet speed

Verizon Fios’ fiber-optic speeds are virtually unbeatable, but Xfinity’s cable internet is still mighty fast.

When we peek under the hood, it’s no surprise that Verizon can provide a faster and more reliable internet experience.

A critical difference between Comcast Xfinity Internet and Verizon Fios Home Internet lies in their physical infrastructures. Verizon uses a network of fiber-optic lines capable of delivering information more efficiently than the cable television lines used by Xfinity Internet.

Of the two companies, only Verizon is able to offer virtually symmetrical download and upload speeds. Upload speeds are talked about less frequently than download speeds, but they’re important to anyone who plans on uploading large files, streaming content, or playing certain types of online games.

Xfinity Internet vs. Verizon Fios download speed comparison chart
Plan
Download speed
Upload speeds
Details
Verizon Fios Home Internet300-2300 Mbps10-2300 Mbps
Xfinity Internet200-1200 Mbps10-35 Mbps
Data as of 04/05/2023. Offers and availability vary by location and are subject to change.

Internet service providers like to talk a big game, but they don’t always deliver the speeds that they advertise. We know because we tested and compared the largest internet providers to find out who actually offers the fastest speeds. Luckily, both Verizon Fios and Xfinity scored well in our comparison.

Both companies offer three middle-tier plans with download speeds from 300 to 1,000Mbps. We expect that most households will be happy with one of these plans, including casual gamers and work-from-home professionals.

If you’re not sure how much speed is enough to cover your bases, check out this handy internet speed guide.

We were impressed that Xfinity offers an extra tier on the low and high ends of the spectrum. The Connect More plan (300Mbps) might suffice for casual internet users who want to stream video, check email, and keep up their winning streak in Wordle. Meanwhile, the Gigabit Extra plan (1,200Mbps) might appeal most to families with heavy downloaders or many simultaneous connections.

At the end of the day, Verizon Fios is the best choice for speed and reliability, especially when it comes to upload speeds.

Verizon Fios Home Internet vs. Xfinity Internet availability

The plus side to Xfinity using its pre-existing cable TV network to provide high-speed internet is that it already exists in a staggering number of cities and rural areas across the country. In fact, Xfinity has connections in at least 40 U.S. states from Maine to California.

Meanwhile, Verizon has had less time to expand its newer fiber-optic network, which currently has a much smaller geographical reach. This service is available primarily in metro and suburban areas of the Mid-Atlantic United States.

The choice between Xfinity and Verizon Fios might be a tough one if you live in the eight or so Northeast and Mid-Atlantic states where both services are offered. But ultimately, there’s a much better chance that Xfinity is available where you live.

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Verizon Fios Home Internet vs. Xfinity Internet data caps

Xfinity’s data cap is generous, but Verizon Fios is truly unlimited

All of Verizon’s plans come with unlimited data, plain and simple. You can’t beat that.

Xfinity’s plans come with a standard data cap of 1.2TB which, though generous, is still a limitation. It means that if you want to use more than 1.2TB per billing cycle, you’ll need to either pay a fee or upgrade to a premium data plan.

While many users will never reach the cap (you could stream over 300 hours of HD television on Netflix before you’d burn through 1.2TB of data), it’s nice to know that you won’t be charged an extra premium for using the services you already pay for. That’s why our vote goes to Verizon in this category.

Xfinity Internet vs. Verizon Fios Home Internet customer service

Over the years, Verizon Fios Home Internet has enjoyed a reputation for relatively smooth customer service while Xfinity’s has been much maligned. However, the most recent data shows that the gap might be closing.

Based on the latest industry—wide customer satisfaction surveys, users prefer Verizon’s customer service experience only slightly over Xfinity’s. On a scale of 1 to 5, the companies received a 3.7 and a 3.9 respectively.

These ratings are based on criteria including how often customers need to contact customer support and how easy it is to get help when they do. If you ever find yourself in this position, remember these customer service tips before reaching out to your ISP.

We don’t doubt that Verizon still offers better customer service than Xfinity.  But we’ll give some credit to Xfinity for upping its game.

Xfinity Internet vs. Verizon Fios Home Internet: Which is better?

When it comes to an overall winner, we think that most people will be happier with Verizon Fios Home Internet. Fios’ internet speeds are impressive and its pricing is more transparent than Xfinity. There are no contracts or data caps and the customer service receives good ratings.

Xfinity might still appeal to anyone looking for fast download speeds, especially budget-conscious users looking to save a few bucks in the short term.

  • Price: Xfinity. There are ways to ensure that your monthly bill is cheaper with Xfinity, especially if you purchase your own equipment and cancel your plan before the promotional pricing ends.
  • Internet speed: Verizon Fios. While download speeds are evenly matched, Verizon’s fiber-optic network is more reliable overall and capable of much faster upload speeds.
  • Data caps: Verizon Fios. Verizon has no data caps while Xfinity charges users for using more than 1.2TB per billing cycle.
  • Customer service: Verizon Fios. Verizon Fios scores better in customer satisfaction for customer service, though Xfinity seems to be improving.

Methodology

We spend a lot of time collecting, comparing, and synthesizing information so that you don’t have to. Our sources include first party publications, surveys, internal research, and user testimonials. Information regarding plans, pricing, performance, and availability are taken directly from the companies themselves whenever possible. Next, we reference third party sources and individuals. Ultimately, we hope to make our extensive research accessible to you in a clear, concise, accurate, and (occasionally) fun manner.

Our hope is that you will use this article to better understand what type of internet user you are and whether Verizon Fios Home Internet or Xfinity Internet will be the best fit for your unique needs. If you have any questions or feedback about this article, please don’t hesitate to reach out and let us know!

Easton Smith
Written by
Easton Smith
Easton has worked as a freelance writer and researcher for several years, reviewing health, lifestyle, and technology products. He has probably read more Terms of Use contracts than any human alive. When he’s not sitting in front of a computer, Easton spends his time camping, climbing, and volunteering with humanitarian aid organizations.

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