5 min readWhether your audio keeps cutting out, your webcam can’t connect, or you can’t figure out how to turn off the cat filter, Zoom struggles can cause quite the headache. Video conferencing has become so common in the workplace that chances are these Zoom problems occur when you’re in the middle of something really important. Let’s fix that.
Consider this your go-to guide if your Zoom meeting is on the fritz, and you need to get it working stat.
There’s always a chance that your Zoom problems have nothing to do with you, and it could just be a Zoom outage. There’s not much you can do with a Zoom outage other than wait for it to be fixed.
The most common issue folks will experience while using Zoom is your stream glitching out and suddenly turning into a robot remix.
The vast majority of the time this happens is because of a poor internet connection. Every Zoom participant needs to have a decent internet connection for things to run smoothly, or else things can get frustrating quickly. Sadly this isn’t a quick-fix solution, but upgrading your internet connection will help remove this headache from your life. We’ve found that Xfinity internet to be the most reliable internet connection right now.
If Xfinity internet isn’t an option where you live, you can enter your zip code below to see what internet options you have around you.
If people can’t see you in a Zoom call, then it likely means that the camera isn’t working on your device. Here are some quick solutions to get your camera working again.
Look for this arrow to select the correct camera for Zoom.
Here’s an example of what the prompt will look like to grant camera access to your Zoom app.
If people can’t hear you, or you can’t hear them, what’s the point of having a Zoom meeting at all? Start with these solutions for fixing audio during a Zoom call.
The settings button is a gear icon on the top right corner of the homescreen on the Zoom desktop app.
The audio tab is on the left side of the options screen.
Once you’ve made it here, you can select what speaker and microphone you want to use and test to see if it’s working. You can also make sure that you automatically join the audio for Zoom meetings and won’t come into meetings with a muted microphone.
The dreaded Zoom echo usually occurs because Zoom is active on two different devices in the same space. For example, if you start a Zoom call on your phone and then switch over to your desktop Zoom app without closing the app on your phone, you better believe you’ll get some nasty Zoom echo.
Anytime you have multiple devices on the same Zoom call in the same room, you’ll run into issues with echo.
During Zoom webinars, the host controls whether or not participants can be heard or seen during the session. Once you hop on a webinar, your feed will likely default to being muted and your camera turned off. Honestly, thank goodness for that because forgetting to mute your microphone and embarrassing yourself on a Zoom call with a few folks is one thing, but doing that with a massive webinar would be catastrophic.
Screen sharing can turn a complicated conversation into a relatively simple one. Follow these steps if you have any problems with screen sharing on Zoom.
Participants in your Zoom meeting can request control of your screen, which can really help with troubleshooting issues. For example, if you have an issue with your computer, you can have an IT person manually fix your computer remotely over Zoom. Here’s how you can make sure that Zoom remote control works:
If Zoom randomly crashes on you during meetings, use these suggestions to help stabilize things.
Are you experiencing any Zoom problems that we didn’t cover in this article? Let us know what Zoom troubleshooting you need in the comments below and we’ll start researching.
If you're just starting out with Zoom you may be interested in our how-to guide for setting up a Zoom Meeting.
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