Zoom Not Working? Here’s What to Do.

Tyler Abbott
Staff Writer, Mobile & Wireless
Read More
Published on December 14, 2020
3 min read

Zoom not working? Here's what to do.

All of a sudden, our careers (and daily lives, really) basically depend on Zoom, so when Zoom doesn’t work, we’re in serious trouble. Consider this your go-to guide if your Zoom meeting is on the fritz, and you need to get it working stat.

Is Zoom down right now?

There’s always a chance that your Zoom problems have nothing to do with you, and it could just be a Zoom outage. There’s not much you can do with a Zoom outage other than wait for it to be fixed. You can check if Zoom is down here.

My Zoom feed keeps cutting out

The most common issue folks will experience while using Zoom is your stream glitching out and suddenly turning into a robot remix.

The vast majority of the time this happens is because of a poor internet connection. Every Zoom participant needs to have a decent internet connection for things to run smoothly, or else things can get frustrating quickly. Sadly this isn’t a quick-fix solution, but upgrading your internet connection will help remove this headache from your life. We’ve found that Xfinity internet to be the most reliable internet connection right now.

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My camera isn’t working while using Zoom

If people can’t see you in a Zoom call, then it likely means that the camera isn’t working on your device. Here are some quick solutions to get your camera working again.

  • Make sure you don’t have any other apps open that use your camera. For example, if FaceTime is open and using your camera already, your Zoom app won’t have access to the camera. Close any apps that use your device’s camera before joining a Zoom meeting.
  • Don’t forget to hit the Start Video button once you enter a Zoom meeting. You should see the button on the bottom right corner of the Zoom app.
  • Ensure that Zoom has access to your camera. When you open the Zoom app, always allow the app access to your camera. Restarting the program and clicking Yes when prompted to give permission can fix your camera issue.
  • Restart your device. Yes, this is the cop-out answer for any troubleshooting issue, but sometimes it’s the only thing that will work. Try restarting your device and see if that fixes the issue.
Zoom Start Video Button

Here’s an example of what the prompt will look like to grant camera access to your Zoom app.

My audio isn’t working during a Zoom call

If people can’t hear you, or you can’t hear them, what’s the point of having a Zoom meeting at all? Start with these solutions for fixing audio during a Zoom call.

  • Make sure you aren’t muted, or the person you’re talking to isn’t muted. The mute button is found at the bottom right corner of the Zoom app, right next to the Start Video button.
  • If your audio isn’t working on the Zoom desktop app specifically, navigate to Zoom settings and click on the Audio tab.

The settings button is a gear icon on the top right corner of the homescreen on the Zoom desktop app.

The audio tab is on the left side of the options screen.

Once you’ve made it here, you can select what speaker and microphone you want to use and test to see if it’s working. You can also make sure that you automatically join the audio for Zoom meetings and won’t come into meetings with a muted microphone.

  • If your audio isn’t working on your mobile device, you’ll need to check if Zoom has access to your device’s speaker and microphone. Here’s the path you’ll take for Apple iPhone and Android devices to make sure your Zoom app has access.
    • iPhone: Go to Settings > Privacy > Microphone and switch the toggle to green for Zoom.
    • Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch the toggle to green for Zoom.
  • Make sure other apps aren’t using your device’s microphone. If you have FaceTime, Twitch, Instagram, or any other app open that might be using your microphone, then people won’t be able to hear you in a Zoom meeting.

How can I stop all the echo on my Zoom call?

The dreaded Zoom echo usually occurs because Zoom is active on two different devices in the same space. For example, if you start a Zoom call on your phone and then switch over to your desktop Zoom app without closing the app on your phone, you better believe you’ll get some nasty Zoom echo.

Anytime you have multiple devices on the same Zoom call in the same room, you’ll run into issues with echo.

I can’t talk or see my video feed during a webinar

During Zoom webinars, the host controls whether or not participants can be heard or seen during the session. Once you hop on a webinar, your feed will likely default to being muted and your camera turned off. Honestly, thank goodness for that because forgetting to mute your microphone and embarrassing yourself on a Zoom call with a few folks is one thing, but doing that with a massive webinar would be catastrophic.

What other Zoom issues are you experiencing?

Are you experiencing any Zoom problems that we didn’t cover in this article? Let us know what Zoom troubleshooting you need in the comments below and we’ll start researching.

Tyler Abbott
Written by
Tyler Abbott
Tyler has been obsessed with watching sports as efficiently as possible since the creation of the DVR. He is always on the lookout for the best tech in TV and wireless so he can watch all the sports and still have enough time to hang out with his baby. He has written about streaming, wireless, and TV for over three years. He hopes the Lakers will eventually get better.

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  • Sanne Roos

    When I try to host a meeting for zoom, it gets stuck and says : zoom is not responding. I have tried to reinstall it, also the more previous versions of zoom, but this does not work. Joining a meeting from someone else does seem to work?

  • Miron Horodi

    Whenever I run the installation file on my PC it doesn’t do anything. The install simply doesn’t happen and there is no error message or anything. I tried to run as administrator, yet no success. My only solution is to run Zoom on the browser, but I’d rather have the application on the computer.