WOW! Internet Review

Compared to other top ISPs, WOW! Internet prices are on the lower end of the spectrum. WOW! packs a lot of download speed into its internet plans without charging you an arm and a leg. That means you’ll get your money’s worth whether you grab the Fiber 100 plan or go full blast with the Fiber 5 Gig plan.

Keep in mind, some areas don't have the option to get 5-gig internet. For example, in Augusta, Georgia, the fastest-speed plan you can order is 3 gigs.

Prices aside, we also like that WOW! Internet gives you five download speeds to choose from. The cheapest plan comes with 100 Mbps speeds, fast enough to keep a small- to mid-sized family chugging along online.

And if you’ve got a large family or a power internet user gobbling up all your bandwidth, the 1,000 Mbps or the 3,000 Mbps plan will definitely do the trick.

When you compare WOW! Internet’s promotional prices to how much other ISPs charge you for the same download speed, it looks like you’re getting a steal of a deal.

Even the Internet 3 Gig plan price is one of the lower gigabit plan prices we’ve seen out there at $100 per month.

If your internet bill is out of hand, looking at other ISP’s prices is a good way to make a strong negotiation. (Especially if the prices are as low as WOW! Internet’s.) Here are seven more tips for saving money on internet that you should try.

Here’s a full list of places where WOW! Internet is available:

• Alabama: Auburn, Dothan, Headland, Huntsville,  Montgomery, and Valley.
• Florida: Central Florida, Panama City, and Pinellas.
• Georgia: Augusta, Columbus, Fort Gordon, and Newnan.
• Michigan: Detroit and Mid-Michigan.
• South Carolina: Charleston.
• Tennessee: Knoxville.

WOW! Internet’s download speeds range from 100 to 5,000Mbps. Those speeds are a good fit for pretty much everyone—especially when you consider that most internet plans with significantly slower speeds don’t cost much less than WOW!’s Fiber 500 Mbps plan ($50 per month).

If you’re experiencing slow internet speeds or other trouble, WOW!’s customer service representatives can be reached by phone, email, or social media.

Suppose you need faster upload speeds because you live stream, upload large videos, or are an avid gamer. In that case, you'll benefit from a fiber internet provider that offers symmetrical speeds (fast download and upload speeds).

A huge boon you can count on with WOW! is unlimited data.

Many ISPs cap your data at one terabyte (TB), but not WOW!. That’s perfect if you work from home and need to download large files (think PDFs and PowerPoint presentations) often. Unlimited Wi-Fi and internet plans are also great for streaming in HD or 4K, patching the latest Spider-Man 2 game, or downloading schoolwork.

To test your internet speed, pay a visit to our online speed test—that’ll tell you exactly how fast your download and upload speeds are.

If your results on the speed test are lower than the speed you’re paying for, check out some of our easy tips for speeding up your internet.

Wow! Internet offers a range of plan options with varying download speeds between 100-5,000 Mbps which makes it a great choice for streaming. WOW! also offers unlimited data, so you can stream in 4K or HD without worrying about super slow speeds or buffering.

As we always say, no contract is the best contract. WOW! took a step in that direction with its no-contract plans, and we’re proud of it. And we love that WOW! recently did away with contracts altogether.

Signing up for WOW! Internet means you won't need to purchase or rent a modem—this internet provider offers modem rental for free. Most ISPs charge $10–$20 per month for a router.

WOW! also allows you to rent an Eero mesh Wi-Fi system, which is a great idea if you live in a large house or a home with brick or cement walls. Or want to get WOW! Wi-Fi outside so you can scroll while lounging on your deck.

Heads up: WOW! Internet is no stranger to additional service fees. But that’s the story for every ISP.

However, we have seen WOW! offer free installation from time to time. If you’re shopping around and see this deal, it’ll save you some cash. We say go for it: any savings are good savings.

• Installation fee: Normally $50, but you won't pay anything if you grab a free self-installation kit.
• Early termination fee: $165 minus $15 each month you keep your WOW! service.²

WOW! Internet is not specifically included in the latest customer satisfaction report from the American Customer Satisfaction Index (ACSI), but the ACSI does provide a score for “All Other” ISPs.

In 2021, this score was 62 out of 100, in 2022, that score changed to 65 out of 100, and in 2023 it increased to 75, which aligns with the industry average.

That’s still not a great score, though—it’s about a C if you think of a school grading scale. But that’s the story for pretty much every internet provider in the US.

Considering that internet providers end up at the bottom of the barrel for customer service ratings, we weren't surprised to see a mixed bag of reviews for WOW! Internet.

Some folks had a rough time with the rental modem (another reason to buy your own?) and service outages. However, other reviewers reported a fantastic experience with the performance and customer service.

If you’re looking for help troubleshooting problems with your WOW! Internet service, here’s how you can get a hold of them:

• Phone: 1-855-4-WOW-WAY (1-855-496-9929)
• Email
• Facebook: @WOWInternetTVPhone
• Twitter: @WOWCare and @WOW_WAY

If you do call WOW!, we’ve got a few tips to help you navigate its customer service department.

1. Use email or chat. Both online chat and email let you continue working, gaming, or just not walking around with a phone attached to your head. Plus, you’ll get everything in writing for future reference.
2. Write everything down. Speaking of getting things in writing, we always advise everyone to take notes or save a copy of emails and chat transcripts. Make sure you date your notes and add the representative’s name too. These details may come in handy if you run into an argument later.
3. Ask for a manager. Having a tough time being understood? Don’t be afraid to ask to speak to someone else or a manager. It’s not rude. It’s simply advocating for yourself.

Who it’s best for: Have a few internet-hungry kiddos plus a wallet that needs a break? The Fiber 100 plan has enough download speed to keep everyone happy, and it’s speedy enough to allow you to sit down, relax, and binge some Hulu. (You deserve a break.)

Why we picked it: The price for this 100 Mbps plan is about as low as internet cost goes. And even with that low cost, the Fiber 100 plan doesn’t skimp on internet speed. This is the perfect price and speed combo for a couple of roommates up to a three- or four-person family.

Who it’s best for: If a trip to the office means shuffling over to your desk with your PJ bottoms still on, you’ll need a bit more download speed to keep up with your work hustle.

Why we picked it: The Fiber 500 plan has enough speed to keep up with emailing, uploading, downloading, and just generally cranking out stellar work while you’re in your home office. And if your family or roommates decide to go on a Paramount+ marathon while you’re working, your internet shouldn’t slow down to the speed of a molasses-coated snail.

And if you need that extra ounce of speed, the Fiber 1,000 plan also comes at an excellent price of $80.

With WOW! TV, you can save $10–$25 on YouTube TV when you bundle. The Fiber 1 Gig + YouTube TV bundle gives you more than 100 channels to scroll through, plus download speeds that’ll easily support a medium-sized family’s streaming and gaming habits.

WOW! Internet ups the ante with download speeds up to 5,000 Mbps and unlimited data. It also offers plans with no contract and the option to rent an Eero mesh Wi-Fi system—two perks that are hard to find with any other internet provider.

We’d like to get a better idea of how its download speeds and customer service perform. But, overall, we like what we see with WOW!, and we hope it can expand its service area in the future.

After 12 months, prices will increase for each plan by about $10–$25 per month. WOW! has less expensive price hikes after the promotional period than some other providers. For example, companies like Cox, Spectrum, and Xfinity increase prices by $25-$30 after the promotional period ends. 

Here at Reviews.org, we have 8+ years of experience in testing, researching, and reviewing tech products. This includes internet, cable, satellite, streaming, mobile, and home security services. 

For this WOW! Internet review, we rated and ranked it based on the following aspects:

• Price for download speeds
• Number of different download-speed plans
• Data caps
• Availability
• Equipment, fees, and contracts
• Customer service

WOW! Internet has a great price for the download speeds it offers compared to other internet services. We also like how it gives you an unlimited data cap and a free modem during your service. We don't like how it's available in select cities of only six states, so not many Americans can sign up for these superb prices.