An Honest WOW! Internet Review, According to Customers

Roughly half of WOW’s plans are cable-fiber hybrids, meaning there are some fiber-optic lines in the network, but the connections between this wider network and residences are copper cable. Though that doesn’t sound like a big deal, the material connecting your home to the service network really impacts internet speeds. Luckily, WOW! also has some FTTH plans as shown in the table above.

All of WOW!'s cable plans are well-priced and don't require contracts or data fees, but there are some strings attached. For instance, you must enroll in AutoPay to be eligible for the 300 Mbps plan at $30 monthly. And if you want the WOW! Price Lock Promise (which we heartily recommend), your monthly bill goes up to $35.

According to WOW!'s website, the full-fiber, or FTTH, plans range from 100Mbps for $30 to 5Gbps for $185. Like with the hybrid plans, these prices require you to enroll in AutoPay. But unlike the hybrid plans, the fiber plans don’t appear to have the Price Lock Promise Option.

Whatever plan you choose, your monthly cost also includes your WOW! modem or Hybrid Connection Pack, which saves you a few bucks. 

You can get a great deal with WOW! Internet. WOW!’s prices are competitive, even next to big cheeses like Google Fiber.

Gary LaPointe of Dearborn, Michigan is crazy about WOW! Internet. He’s used a variety of WOW! cable plan options over the last nine years. “I've tried higher speeds up to 1Gbps, but the higher speeds were basically for two different reasons: higher upload speeds (most of the lower plans were only 10 Mbps up, and when I was teaching from home, I wanted a little higher upload speed) AND higher data cap (in some areas, they implemented a data cap and higher speed plans had higher caps).”

Through it all, LaPointe has staunchly remained a WOW! customer.

It’s not all sunshine and roses, though. Some WOW! customers definitely have frustrating experiences.

Reddit user throwawaydakappa had an inconsistent experience with WOW! customer service. When they initially interacted with a door-to-door WOW! salesman who offered them a discount, “I was impressed,” throwawaydakappa says. “They actually showed up the next day. They got everything installed.

“45 days later my service was disconnected for non-payment. Weird, cause my first month is supposed to be free.”

“WOW! is bringing its state-of-the-art, all-fiber network to new markets to meet the rising demand for fast and reliable broadband,” says WOW! Internet spokesperson Debra Havins. However, Havins declined to comment on locations of WOW!’s fiber internet service.

From customer reviews, we know there are fiber customers in parts of Florida and Michigan, and we expect WOW!’s fiber service will spread. Hopefully, the company will be more transparent about where WOW! Fiber is available in the future.

In the meantime, if you can’t get WOW! Fiber, you can still take advantage of the hybrid cable service, which is getting an upgrade alongside the fiber expansion. “In tandem, WOW! is upgrading its legacy hybrid fiber-coaxial (HFC) networks to expand its capabilities and meet the changing needs of customers,” says Havins.

WOW! is only available in certain Southeast and Midwestern states. Despite the name, you can’t get it in the Western US.

WOW! Internet definitely holds its own with the competition. Both its cable and fiber services compare well to rivals.

For instance, most of WOW!’s fiber plans compare well to similar plans from Google Fiber, even beating some of them. Google Fiber gives customers 2Gbps for $100 a month—but WOW! sells 3Gbps for the same price.

If you’re interested in getting WOW!, check and see if you live in one of its service areas.