Alexa Not Working? Here’s What to Do.

When Amazon Alexa isn’t working, there are things you can do to get her going again.

We love Alexa, and Alexa loves us . . . most of the time. But now and again, she stops working and leaves us in the lurch.

We got tired of combing the internet for troubleshooting help, so we decided to create a one-stop guide. Read on to get tips to jump-start Alexa.

This perplexing issue is what caused us to write this piece in the first place. Once in a while, Alexa completely ignores us. Super rude of her TBH.

Here’s what you can do to fix the problem.

When Alexa isn’t muted but still won’t acknowledge you, try unplugging the plug from the Echo base and plugging it back in again. That always works for us.

When Alexa’s struggling, you usually know (because she tells you). But that begs the question of why she’s struggling and how you can help. Here’s what we’ve found.

The Echo’s light ring turns purple when it can’t connect to the internet. If that happens, troubleshoot your Wi-Fi connection.

If the issue isn't on the ISP or modem or router side, you can try resetting the Echo.

Sometimes, you haven’t downloaded the Alexa skill for the task that you want to complete. Alexa usually tells you if this is the case, but it’s good to double-check when Alexa frequently struggles with an action.

Sometimes we meet people we can’t understand very well. Maybe they pronounce words differently than we do, or they tend to mumble.

Get Alexa used to the sound of your voice. Under Settings > Your Profile > Voice, you can try saying different phrases so that Alexa recognizes you better. (You may have to delete and re-add your voice profile to do this.)

What does Alexa think you’re saying when you talk to her? Say, "Alexa, tell me what you heard," and she'll repeat a recent request. This feature helps you know if there are certain words or phrases she's really stumbling over.

For more insights, you can also look up transcripts of your conversations with Alexa by visiting Settings > Alexa Privacy > Review Voice History on the Amazon Alexa app.

If Alexa’s ghosting you, most of the time, it’s fixable. There are several things you can do to re-establish the connection.

The Amazon Echo’s primarily a smart speaker, but most people also use it as a smart hub to control their devices. If you’ve had too many problems with Alexa and want to replace her, here are some of our top smart hub suggestions.

If Alexa’s not cutting it for you, check out our review of the best smart speakers on the market. The following brands sell speakers with voice control that are similar to Amazon Echo devices:

• Google/Google Nest
• Apple
• Sonos
• Yamaha
• Bose
• Roku