THE BOTTOM LINE: Verizon offers two DSL internet plans and five fiber-optic internet plans (via Fios service). Verizon’s customer service is excellent, and its Fios internet plans have upload speeds that are equal to download speeds (50–500 Mbps).
Is it right for me?
- If you want high up/down speeds
- If you like dedicated bandwidth
- If you want to bundle services
- If you don’t want a contract
- If you want internet service that works with your existing router
Verizon Fios price and plans
|50/50 Mbps||$59.99/mo||View Plans|
|100/100 Mbps||$69.99/mo||View Plans|
|150/150 Mbps||$79.99/mo||View Plans|
|300/300 Mbps||$179.99/mo||View Plans|
The first two plans, High Speed Internet and High Speed Internet Enhanced, are not part of Verizon Fios’s fiber-optic internet service; they are basic DSL service plans. The subsequent five internet plans are all Fios fiber-optic plans, which means higher speeds overall and upload speeds as fast as download speeds.
For Verizon Fios internet, the advertised price is for a two-year contract, and the regular price is for a one-year contract. Other internet service providers offer contract and no-contract pricing (e.g., Comcast XFINITY), but any Verizon plan requires a contract. Typically, contract pricing is more competitive, and Verizon’s prices follow that trend.
Verizon Fios bundles — internet + TV or phone
If you want to combine Fios internet with TV or phone service, here’s what you can get:
Verizon Fios Internet and TV Bundles
|Plan||Advertised price||Download speed||Details|
|High Speed Internet + Phone||$19.99/mo||0.5–5 Mbps||View Bundle|
|Fios Triple Play||$69.99/mo||100 Mbps||View Bundle|
|Ultimate TV, 150/150 Internet||$144.99/mo||150 Mbps||View Bundle|
If you want to get internet, TV, and phone service together, you can. Verizon has more bundle options than what’s in the table above, but we only selected some of the better options to highlight. If you want more details, ask a representative (plans and pricing may vary depending on where you live).
What’s the real price?
All Verizon Fios internet plans require a one- or two-year contract. If you go with the two-year contract, you can save $10 a month off the one-year price. For example, the 100 Mbps internet plan is $69.99 a month for one year or $59.99 a month for two years. Be aware the monthly price doesn’t include fees (see below). Also, when the contract is up you’ll be paying “standard rates,” which are much higher than advertised prices. (In our area, the standard rate for the $69.99-a-month 100 Mbps plan was $104.99 a month.)
We found hidden fees, but not as many as some competitors (e.g., Comcast).
- Early termination fee (ETF): If you don’t like Verizon Fios internet, you have 30 days to cancel and avoid an early termination fee (ETF). After that, there’s a $165 ETF for cancelling service. Only the Extreme 250 and X1 Gigabit Pro have activation fees. The fee for Extreme is “up to $500,” and the fee for X1 Gigabit Pro is $500.
- Standard installation and setup fee: Verizon says there’s an $80 setup fee for Fios internet, but there’s a good chance you can get this fee waived (we did). If you order online and the setup fee isn’t waived automatically, call a representative.
- Shipping: If you need a router from Verizon, expect a shipping fee. This fee will vary depending on location.
If you want Verizon internet service, you’ll need a compatible router.
Verizon’s proprietary router is the Fios Gateway, and it’s not a bad router; it has dual-band Wi-Fi, gigabit wired Ethernet, and a dual core processor. You can rent it for $10 a month or purchase it for $149.99 from Verizon. Considering you can get an excellent router for the same price or less, we recommend buying one somewhere else (just be sure to double-check with a representative to see that it works with the plan and service you want).
Verizon Fios internet speed
You can get the speed you need.
Verizon internet speeds range from 0.5 Mbps to 500 Mbps. Verizon’s DSL plans range from 0.5 Mbps to 15 Mbps, and they’re more suitable for basic internet needs (email, paying bills, etc.). The Verizon Fios plans start at 50 Mbps and go up to 500 Mbps, and because upload speeds are as fast as download speeds, 50 Mbps may be more than enough for a single user.
Which plan is right for me?
We’ve included the FCC’s Broadband Speed Guide to help you pick the right plan. The guide provides minimum download speeds for internet activities, but be aware that these speeds are for single users.
|Activity (single user)||Minimum Download Speed|
|Web browsing||1 Mbps|
|Watching video||4 Mbps|
|Video conferencing||4 Mbps|
|Online gaming||5 Mbps|
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There are numerous factors that can affect your internet speed, and many have nothing to do with the service itself (multiple users on the same network, a slow computer, etc.). Consider a plan with higher speeds if you’re a serious internet user or if you have others in your household.
Verizon Fios data allowance
All Fios plans have unlimited data.
Data is unlimited, so you don’t need to worry. However… we did find stories of people who received calls or letters from Verizon asking them to curb their data usage. But these people were using anywhere from 7 TB to 50 TB of data a month, which in most cases meant they were running a server in their home. Having a server in the home is in violation of the Verizon’s agreement terms for residential service.
What if I hit the limit?
There is no limit. Yes, really. However, if you’re abusing unlimited data (e.g., running a server), you’ll hear about it from Verizon.
It’s rated the best, and we agree.
|ASCI 2016 Rating||JD Power||Consumer Reports|
Verizon is consistently rated the best for customer service and support.
Verizon Fios is the highest-rated internet service provider for customer satisfaction in the 2016 report from American Customer Satisfaction Index (ACSI). Verizon Fios scored a 73 on a 100-point scale (the average score is 64). It was also the highest-rated internet service provider (ISP) in the 2015 ACSI report.
The 2015 U.S. Residential Internet Service Provider Customer Satisfaction Study from J.D. Power rated Verizon the highest ISP in the east, west, and south regions in the U.S.
When we reached out to Verizon for support, we were impressed with the level of service we received. We received answers to all of our questions, and because our experience was positive, we wouldn’t mind reaching out to Verizon again.
Verizon Fios internet is for those who want support and high upload and download speed.
Verizon Fios has the best customer support we’ve seen, high download and upload speeds, and unlimited data. All together, it’s one of (if not) the best ISP out there. The biggest downside is its availability; Verizon’s Fios service is only available in 11 states.
Our Recommendation: The 50/50 Mbps Package
For $49.99 a month (two-year price), the 50/50 Mbps plan is more than enough speed for one or two users. It’s more speed than you need to watch whatever you want, and there’s no data limit.
- If you’re a penny pincher or casual internet user, the High Speed Internet plan costs only $19.99 a month (one-year price).
- If you want TV, internet, and phone together, the Fios Triple Play plan starts at $69.99 a month (two-year price).