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Time Warner Cable Internet Review

Posted by: Trevor Wheelwright       Updated: 1/16/2017

The Bottom Line

Time Warner Cable is a great experience for those looking for freedom in their internet use: no contracts, no data caps, and no hidden fees. Users can select from a broad range of speeds from 15 to 300 Mbps (depending on location) at a reasonable price. TWC also offers bundle packages to give you a single bill for your internet, phone, and TV services.

Is it Right for Me?

  • YES
  • If you want unlimited data
  • If you have multiple users watching HD video streams or gaming online
  • If you don’t want a contract
  • If you want to bundle services (TV, phone, and internet in one bill)
  • NO
  • If you’re in a remote or rural location and need satellite internet
  • If you want the fastest internet speeds on the market

PRICE AND PLANS 8/10

Time Warner Cable has good (if not great) prices

Time Warner Cable offers vastly different speeds depending on your location. We’ve provided two examples of pricing and speed structures. The first chart more closely resembles areas with regular cable internet, whereas the second resembles areas within the fiber network. Since TWC operates a hybrid network that has both cable and fiber, you’ll have to check your availability directly.


Cable Internet

Plan Advertised price Regular price Download speed Contract
Standard $3499/mo $3999/mo 15 Mbps None
Turbo $4499/mo $4999/mo 20 Mbps None
Extreme (30) Mbps $5499/mo $5999/mo 30 Mbps None
Ultimate $6499/mo $6999/mo 50 Mbps None

Updated 8/1/16. Pricing and availability may change depending on location.

Standard
EXPAND FOR DETAILS
Advertised Price
$34.99/mo
Regular Price
$39.99/mo
Download Speed
15Mbps
Contract
None
Turbo
EXPAND FOR DETAILS
Advertised Price
$44.99/mo
Regular Price
$49.99/mo
Download Speed
20Mbps
Contract
None
Extreme (30) Mbps
EXPAND FOR DETAILS
Advertised Price
$54.99/mo
Regular Price
$59.99/mo
Download Speed
30Mbps
Contract
None
Ultimate
EXPAND FOR DETAILS
Advertised Price
$64.99/mo
Regular Price
$69.99/mo
Download Speed
50Mbps
Contract
None
Updated 8/1/16. Pricing and availability may change depending on location.

Fiber Internet

Plan Advertised price Regular price Download speed Contract
Standard $3499/mo $3999/mo 50 Mbps None
Turbo $4499/mo $4999/mo 100 Mbps None
Extreme (50) Mbps $5499/mo $5999/mo 200 Mbps None
Ultimate $6499/mo $6999/mo 300 Mbps None

Note: There are two packages named “Extreme” that have significant price and speed differences. If it’s not obvious which package you’re getting, clarify with an agent.

Standard
EXPAND FOR DETAILS
Advertised Price
$34.99/mo
Regular Price
$39.99/mo
Download Speed
50Mbps
Contract
None
Turbo
EXPAND FOR DETAILS
Advertised Price
$44.99/mo
Regular Price
$49.99/mo
Download Speed
100Mbps
Contract
None
Extreme (30) Mbps
EXPAND FOR DETAILS
Advertised Price
$54.99/mo
Regular Price
$59.99/mo
Download Speed
200Mbps
Contract
None
Ultimate
EXPAND FOR DETAILS
Advertised Price
$64.99/mo
Regular Price
$69.99/mo
Download Speed
300Mbps
Contract
None
Note: There are two packages named “Extreme” that have significant price and speed differences. If it’s not obvious which package you’re getting, clarify with an agent.

Each plan includes free access to over 500,00 TWC Wi-Fi hotspots, a free McAfee internet security suite and parental controls, and the option to buy your own modem.

Because of the discrepancy between locations, it’s hard for us to pin down a solid pricing and packages rating. Obviously, if you can get the 50 Mbps plan for the same price as some people get the 15 Mbps plan, it’s a great deal. It’s worth noting that Time Warner Cable’s most expensive internet only plan is $64.99 for 300 Mbps. Comparatively:

  • AT&T has a similar offer of $70 for 300 Mbps;

  • Verizon charges $170 for 300 Mbps;

  • Comcast charges $50 in the first year for 300 Mbps, but then costs as much as $150.

By contrast, Time Warner Cable’s pricing is fair and straightforward.

Bundles: Time Warner internet (+TV/phone)

As we saw with standalone internet pricing, your location determines your pricing and speed. There is a pretty significant difference, so clarify with a sales agent.

Cable Internet

Plan Channels | Speeds Advertised price
Double Play #1 20+ | 30 Mbps $4999/mo
Double Play #2 70+ | 20 Mbps $7999/mo
Triple Play #1 20+ | 30 Mbps $8999/mo
Triple Play #2 200+ | 50 Mbps | Phone $12999/mo

Updated 8/16/16. Pricing and availability may change depending on location.

Fiber Internet

Plan Channels | Speeds Advertised price
Double Play #1 70+ | 50 Mbps $7999/mo
Double Play #2 70+ | 100 Mbps $8999/mo
Triple Play #1 200+ | 200 Mbps | Phone $10999/mo
Triple Play #2 200+ | 300 Mbps | Phone $12999/mo

Updated 8/16/16. Pricing and availability may change depending on location.

According to Time Warner Cable: Triple Play offers expire 9/18/16 and are available to residential new and existing Single Play customers. Triple Play price will increase $20 per month for months 13-24. After 24 months, regular rates in effect at that time apply.

 

What’s the real price?

Time Warner Cable doesn’t really offer much in the way of promotional offers or savings on first-year pricing. Most packages have a savings of $5 per month if you order online, but aside from that, what you see is what you get.

Luckily, Time Warner Cable has no overuse penalties, limits, data caps, or other usage fees. They also provide free internet security software that some companies charge as much as $10 a month for.

 

Hidden fees

Modem fee  If you want to lease a modem from TWC, it will be $10 per month per modem. If you do lease a modem, you get free 24/7 support, required replacements, and upgrades.

Unreturned equipment fee If you disconnect your service and are leasing any equipment from TWC, make sure to return your gear; otherwise, you could face a fee of $100 or more.

Internet installation While some companies are known to include installation as part of your sign-up deal, be aware you could pay up to $50 for professional installation.

Wi-Fi installation

The Extreme and Ultimate plans include free home Wi-Fi, whereas the Standard and Turbo plans require an installation fee of $20, or you can install it yourself with an Easy Connect kit, which can be ordered at the time of service.

Equipment

If you’re trying to determine whether or not you want to use your own modem or lease a Time Warner Cable modem for $10 a month, consider this: the average modem costs $100 (some as low as $70), so you’d break even around 10 months; anything after could be considered savings.

SPEED 8/10

Time Warner Cable’s speed is on the faster side of average.

Cable Internet

Plan Download Speed Upload speed
Standard 15 Mbps 1 Mbps
Turbo 20 Mbps 2 Mbps
Extreme (30 Mbps) 30 Mbps 5 Mbps
Ultimate 50 Mbps 5 Mbps

Fiber Internet

Extreme (50 Mbps) 50 Mbps 5 Mbps
Ultimate 100 100 Mbps 25 Mbps
Ultimate 200 200 Mbps 30 Mbps
Ultimate 300 300 Mbps 30 Mbps

Time Warner Cable’s download speeds range from 15 Mbps to 300 Mbps. None of these speeds are slow, but TWC definitely isn’t the fastest we’ve reviewed. In the grand scheme of things, this range is pretty average by comparison:

  • AT&T U-verse internet covers 768 Kbps to 1 GB

  • CenturyLink ranges from 12 Mbps to 1 GB

  • Suddenlink offers speeds from 15 Mbps to 75 Mbps

  • Verizon Fios starts at 50 Mbps and goes to 500 Mbps

Heads up:

Internet speeds are not guaranteed.

The factors you should consider are:

  • Multiple users

  • Computer hardware and software

  • Modem

Below are the FCC’s minimum broadband speed requirements for a single user.

Activity (single user) Minimum Download Speed
Web browsing 1 Mbps
Watching video 4Mbps
Video conferencing 4 Mbps
Online gaming 5 Mbps

Time Warner Cable provides a speed test so you can see how well your internet is operating. If you’re looking to switch internet providers, this test gives you an idea of what you’re using currently so you can compare it to Time Warner Cable’s offerings.

DATA 10/10

Time Warner Cable does not have data limitations.

Having unlimited data is as good as it gets. If you’ve ever had a data limit imposed, you know how frustrating it can be when you’re near the end of the month and close to your data cutoff. Either you’re faced with paying an overage fee, or perhaps worse, your internet speed gets throttled to the the point of unusability—even simple web pages can take eons to load it seems, and forget about watching HD movie streams or playing online games.

Luckily, Time Warner Cable internet has no data usage caps. This means you and everyone else in the household can browse the internet, stream HD videos, or play online games without worry of going over a data limit. By comparison, other companies like AT&T charge an extra $10 or more for an additional 50 GB of data, up to $100 in a single month. With Time Warner Cable, you won’t worry about overage charges.

SUPPORT 7/10

Improvements are coming, but the service is currently among the worst.

ASCI 2016 Rating JD Power
66/100 2.33/5

The American Customer Satisfaction Index (ACSI) gave Time Warner Cable a score of 66/100 this year. Compared to last year’s score of 58, we see this 14% score increase as TWC making strides in improving its relationship with customers. The overall average of the ratings was 63.3; Time Warner had the third best ACSI score of internet service providers, behind Cablevision and Verizon Fios.

The JD Power & Associates score puts Time Warner Cable below average, barely above Comcast and Frontier. It’s not the worst, but not the best, either.

Finding and visiting a Time Warner Cable store for support should be easy enough. Our search yielded 12 different stores in roughly a 5-mile radius from our service location. This is a benefit for customers who don’t want to face unreturned equipment fees.

THE TAKEAWAY

Time Warner Cable internet is a great no-contract option

Time Warner Cable’s lack of contracts makes it appealing for renters or those who don’t want to be locked into any agreements. With pretty straightforward pricing, which in some cases beats the competitors, most users can find what they need.

Our Recommendation: Time Warner Cable Ultimate (100 Mbps)

The Ultimate 100 package hits the sweet spot of fast speeds at a reasonable price. For $45 a month in the first year, you get 100 Mbps download speed without internet caps. By contrast, other internet providers like AT&T and Verizon charge $15 more a month for the same download speed, but with data caps and contracts. Please note that this plan is not available everywhere, as it’s part of the fiber network.

Other options:

If you can only access the lower speed tier (like our example zip code of 84059), then we’d definitely recommend the Turbo (20 Mbps) plan for its cost efficiency.

If you’re looking for a bundled package,  the Internet/TV plan for 200+ channels and 50 Mbps is a good deal, if available in your area.

Blog author for reviews.org

By: Trevor Wheelwright

Staff Writer

  • Divesh Gupta

    Sales people biggest cheater and Customer service is awful and not helpful