Nearly all Americans (86%) own a cell phone of some kind—but do our phones give us warm, fuzzy feelings of love or cold and confusing ways to communicate?1
We surveyed Americans above the age 18 about their favorite and least favorite aspects of cell phones, pulling out the extremes of love and hate.
Let’s get the bad stuff out of the way first because, for the most part, Americans love using their phones. The average percentage of “hate” responses across all ages was below 10% for all but the three categories we’ll talk about, whereas the average percentage of “love” responses across each topic ranged from 16% (for in-app purchases) to 45% (for emojis).2