HughesNet Gen5 Internet — 2017 Review

In early 2017, HughesNet launched a new satellite and shook up its pricing structure. Here's everything you need to know about the internet providers latest offering.

HughesNet
In early 2017, HughesNet launched a new satellite and shook up its pricing structure. Here's everything you need to know about the internet providers latest offering.
Overall Rating4 out of 5
Download Speed:
25 Mbps (all plans)
Price:
$49–$129/mo
Contract Terms:
2 yrs

The takeaway — is HughesNet good? HughesNet’s service update (Gen5, released in March 2017) just made it the best satellite internet available. HughesNet still has its share of lingering problems—poor customer service and long-term contracts—but the Gen5 update is such a huge improvement that we can’t help but get a little excited. It’s almost like we’re dealing with an entirely new and improved HughesNet for 2017.

PROS

  • Same speeds nationwide
  • Higher-than-advertised speeds
  • Discounted pricing

CONS

  • Long-term, restrictive contracts
  • Weak customer service
  • Limited equipment

HughesNet Gen5 plans and pricing

Data PlansPriceDownload SpeedUpload SpeedDetails
10 GB$49.99/mo25 Mbps3 MbpsView Plan
20 GB$69.99/mo25 Mbps3 MbpsView Plan
50 GB$99.99/mo25 Mbps3 MbpsView Plan
50 GB$129.99/mo25 Mbps3 MbpsView Plan

Out with the old (Gen4) HughesNet and in with the new (Gen5) HughesNet.

The new HughesNet Gen5 service for 2017 is the result of HughesNet launching its EchoStar XIX satellite. HughesNet says the EchoStar XIX is the “world’s highest-capacity broadband satellite,”1 which seems worth bragging about, but we care only because it means better satellite internet plans for us.

HughesNet plans make so much more sense than before (Gen5 plans compared to Gen4 plans), and we love it. For example, the same four HughesNet plans are now available across the entire United States. The hassle of trying to figure what HughesNet plans are available where you live is no more. You used to get different plans and prices for different ZIP codes! Now HughesNet has four plans, four prices, and one set of speeds (25 Mbps download, 3 Mbps upload). It’s that simple—all internet providers should make choosing a plan this easy.

...less competition means higher prices all around.

As happy as we are that HughesNet simplified its plans, we’re still not hot on the prices. We can’t blame people for balking at 10 GB for $49.99 per month, but that’s the nature of the beast: satellite internet was made for those without access to other types of internet (cable, DSL, etc.)—and it’s an expensive technology. Until more people decide to launch satellites into space, we’re stuck with a lack of competition in the satellite internet market. So, as it goes, less competition means higher prices all around.

HughesNet
The 20 GB plan has enough data for most people, and they commonly run promotions for new customers.

We’ve heard from plenty of customers who complain satellite internet is so much more expensive (and slower) than other internet service providers (ISPs), and we’re not making excuses for HughesNet pricing. But here’s what we say: satellite internet is for those with no other choice but dial-up internet service.

Don’t get satellite internet if you can get DSL, cable, or fiber internet service. You’ve been warned. HughesNet doesn’t stand a chance against those types of ISPs, and its prices are about what you’d expect for satellite internet.

If you compare HughesNet’s prices to other satellite internet providers, you won’t find much of a difference. HughesNet’s biggest competitor, Exede, has a similar price range: $49–$149 per month compared to HughesNet’s $49–$129 per month. If you’re looking to save a few bucks, the monthly service price may not be the biggest differentiator. However, equipment and associated fees may be something to consider.

Our HughesNet Gen5 video review

HughesNet equipment requirements

What equipment do you need for HughesNet?

HughesNet equipment consists of a .75 M satellite antenna (about the same size as a satellite TV dish) and a modem. You can get your hands on the equipment by choosing a purchase or lease option (see table).

PurchaseLease
Satellite antenna and modem$249.99$14.99/mo.
Standard installation$199.99Free
Lease set-up feen/a$99.00

HughesNet’s monthly lease for the satellite and modem used to be $9.99 per month. We think the $5 per month increase could be for the Wi-Fi enabled modem, which is new for HughesNet, but this is 2017, not 2007, so we’re a bit disappointed to be charged extra for something traditional ISPs typically include. Exede’s monthly lease is still $9.99 per month, but its modem lacks Wi-Fi. So if you’re the rare person who doesn’t want or need Wi-Fi, you may want to look into Exede.

Should you purchase or lease HughesNet equipment?

Purchase or lease, you’re going to have to dig deep into those pockets. If you purchase the equipment, you pay close to $450 up front ($250 equipment + $200 installation). If you lease, you pay close to $460 over two years ($15 x 24 months + $100 set-up).

Remember, the contract is for two years minimum, so if you’re planning on using the service for just that duration, it’s only about a $10 difference ($450 purchase or $460 lease). If you have long-term plans for sticking with satellite internet (more than two years), the purchase option makes way more sense.

What are the early termination fees for HughesNet?

We’ve heard from so many customers who were shocked by early termination fees (ETFs) and equipment-related charges. Yes, there is an early termination fee if you end your contract before 24 months. The fee is $400 if you cancel during the first 90 days of the contract, and then it decreases by $15 per month for each month of active service. Ouch!

If you leased the equipment, you have 45 days from cancellation to return the equipment in good condition, or you can be charged up to a $400 fee, which is separate from the ETF. That’s some serious dough, so if you have a question about fees, be sure to check the paperwork.

HughesNet Gen5 internet speed

How fast is HughesNet Gen5 internet?

HughesNet lists 25 Mbps download speed and 3 Mbps upload speed for every single one of its plans. That’s a huge improvement over last year’s speeds (5–15 Mbps download, 1–3 Mbps upload), but we recommend taking a closer look at the fine print: “individual customers may experience different speeds at different times of the day.”2 In other words, actual speeds will vary.

Internet speeds are never guaranteed—especially download speeds. That being said, HughesNet has delivered better-than-advertised download speeds in the past. The FCC measured HughesNet’s actual-to-advertised speed as 152% in 2016.3 That means, believe it or not, most users get faster speeds than what they pay for. Really. An ISP delivering faster speeds than advertised can be difficult to comprehend, but the data is there to back it up. Who knows if HughesNet Gen5 can deliver those same kinds of results selling 25 Mbps download speed, but we’ll find out when the results come in from the FCC.

HughesNet Gen5 data caps and allowances

How much data do you need?

Because all of HughesNet’s plans now advertise the same speeds, picking a plan might be as simple as deciding how much data you want.

HughesNet did away with marketing gimmicks and simply named plans according to data limits: 10 GB, 20 GB, 30 GB, and 50 GB. But how do you decide how much you need? Well, it might help to know how much data is in 1 GB.

1 GB is about equal to one of the following:

  • Visiting 445 webpages
  • Watching 78 minutes of Netflix (in SD)
  • Listening to Spotify for 24 hours (96 Kbps)

If you want to watch Netflix or other video-streaming services using satellite internet, you’re going to have some challenges ahead. We know people who run out of data in the first few days binge-watching Netflix. HughesNet, or any other satellite internet provider for that matter, can’t handle video streaming. Video streaming hogs data, but that doesn’t mean you can’t find some creative workarounds (we encourage you to list any ideas in our comments!).

Heads up exclamation Heads up exclamation

Heads up

Heads up

A VPN won’t cut it.If you use a virtual private network (VPN), your internet speed can be reduced by 50–70%, according to HughesNet.

How does HughesNet bonus data work?

HughesNet’s bonus data (Bonus Zone) gives you an extra 50 GB of data a month with whatever plan you choose. It sounds awesome, but there’s a huge caveat: you can use it from only 2 a.m. to 8 a.m. But don’t get too disappointed—we think you can find a few ways to make the most of it.

If you have the know-how—or you can get someone else to help you—you can set up your computer to perform system updates during bonus data hours. If you’re especially “techy,” you can even download your shows and movies during the night hours to watch later. (We highly recommend it!)

What if you hit the data limit?

Your internet speed will be throttled when you exceed your data limit. There’s no overage fee, which is nice, but your speed will be so slow you probably won’t want to use the internet. We’re talking speeds “as low as or lower than 1 Mbps.”4 So don’t expect to do anything else but checking email and surfing the most basic of websites.

If you run out of data during the month, you can always get “data tokens.” These tokens are another feature of the Gen5 update, and they are sold in the following increments:

  • 3 GB for $9
  • 5 GB for $15
  • 10 GB for $30
  • 25 GB for $75

You’ll notice the prices for data tokens work out to $3 per 1 GB. It’s by no means an amazing price, but it’s way better than getting penalized with overage fees.

Customer satisfaction

Like every internet provider, HughesNet can improve on its customer service and satisfaction. It provides installation services through third-party installers, and “a portion” (HughesNet does not specify) of its customer support is “managed by offshore call centers.”5 So you never know what kind of service you’ll get when someone comes to install your satellite internet dish or when you call customer support. To be fair, we didn’t experience any issues with customer service—but that doesn’t mean you won’t.

To help set expectations for satellite internet service, we recommend checking out the “What to Know Before You Buy” section in our Best Satellite Internet review.

The bottom line — HughesNet review summary

HughesNet made the smart move to include the same bonus features and standardize speeds in all its plans, so it’s a little harder for us to come up with a solid recommendation.

Still, we think the 20 GB plan will work best for most customers. It has a good amount of data, and the best thing about it is something we haven’t mentioned—a discount! The deal expires 6/30/17, but the discount is good for $20 off the 20 GB plan for the first 12 months. We dig it.

HughesNet Review Recap

  • Better than Exede
  • Good for rural areas
  • Gen5 pricing is clear
  • Reasonable data caps
  • Not great for gaming

Have questions? Ask us.

We love helping out with questions. If you’re trying to find a workaround for watching Netflix or wondering how much data you need to jam out to Spotify, ask us in the comments section below.

Have a complaint? Make it count and tell the FCC.

We’ve heard some brutal customer service stories, but all we can do at Reviews.org is try to make our information better. If you really want to make your voice count, tell the FCC. The FCC’s Consumer Complaint Center lets you easily leave a complaint or share your experience. Who knows–your words to the FCC could make a difference by demanding more from service providers.

See all available internet providers in your area.

Sources

  1. HughesNet, “What’s New
  2. HughesNet, “Why HughesNet
  3. Federal Communications Commission, “Measuring Fixed Broadband Report
  4. HughesNet, “What’s New
  5. EchoStar, “10-K Annual Report
  • Billo

    When does the plan reset from the low speed to the advertised speeds?

    • http://www.reviews.org/ Trevor Wheelwright

      Hey Billo, thanks for the question!
      HughesNet resets throttled speeds back to advertised speeds at the beginning of the new billing cycle.

  • Gabe1972

    Great service. Had it since Nov 2004 and upgraded to the Gen4 service in Feb 2016. Getting nearly twice my advertised “up to” speed. Unlimited would be nice, but I understand the restrictions of a satellite ISP and why data caps MUST be there. Overall a great service for those of us with no ground based options (save dialup).

    Their Hughesnet Community based support is miles above the phone based support. Equipment lease fees, but if leasing it’s always covered under warranty.

    • http://www.reviews.org/ Trevor Wheelwright

      Hey Gabe, thanks for letting us know, it’s great you had a positive experience—we love hearing feedback like this!

      • Cody Jannise

        If you work for HughesNet Customer service. GOD BLESS YOU! Hughes Net has the WORST Customer service ever. I am trying to setup a business account and literally get transferred 8 times. I have never experienced such terrible customer service and incapable people in my life. All I want is internet for my business and to spend over $300 a month in services and cannot get any help.

        • http://www.reviews.org/ Trevor Wheelwright

          Sorry to hear you had a bad experience, just curious, do you plan on staying with HughesNet or have you looked into either Exede or dishNet for satellite internet?

          • Anthony1234

            Thanks for responding Trevor. I believe you’re missing the point. What I
            and most people filing complaints want is for Hugesnet to live up to
            their end of the contract. Telling people they’ll have enough bandwidth
            to stream and download files is disingenuous to say the least. As
            stated, Hugesnet has oversold the capacity of its satellites and
            consequently available bandwidth is being divided among the customer
            base – far more than Hugesnet can deliver and far less than what
            customers were promised. It’s only a matter of time before Hugesnet
            will suffer the consequences of these devious actions.

  • Alix Wood

    I will never suggest this service to anyone, even my worst enemy. I called them because I was told they were the only ones that service the community that I just moved to, and when I was asking about the service plans, the man asked what I would be using the internet for most, of course I said streaming movies and Netflix. He assured me multiple times that this would be the plan I needed and would work great. Once I had it installed, I tried to use the wifi on my phone that night and it was very poor reception. I ended up cutting my wifi off and using my data. I called them a few days later, (of not being able to get it to work) and asked if there was something wrong with my router or what the deal was. He informed me that I had used up the whole 10gb that they had provided and that I still had 50gb that I could use between the hours of 2AM and 8AM… I informed him that it was NEVER mentioned that this was how the data worked and that it was completely ridiculous. I asked if I could cancel my service without charge due to being completely mis-informed by the repersentative and I was told no, I would need to pay the $400 cancellation fee. I am completely frustrated with the situation. I will be leaving this review on any site that I can to inform people of the awful service they are offering. If someone from Hughes Net would like to try and help me get out of my contract, it would be greatly appreciated.

  • Peri Mashburn

    What a truly horrible experience I have had with Hughes Net. I have probably been without service more than I have had service. The radio transmitter in the dish has been replaced twice in one year. There is a charge for them to come out and replace the transmitter of approximately $125. When I asked the second repairman the reason, he said the radio receivers are very susceptible to moisture which causes them to short circuit. I have satellite dish for my television and have never had any issues with it in over 6 years in that location and over 20 years in another location. Customer service is no help whatsoever. I also asked to be let out of my contract in view of their inability to maintain service. I too was told there was a huge cancellation fee. Of course, they also are unable to note on your account that you want it to terminate on the date the contract terminates. When I asked if I could see a copy of the contract, they could not supply one for me. They told me to look at the contract on their website, even though it has probably been revised since my “contract” began. DO NOT use this service.

  • NITTANYRAY

    The guy I talked to on the phone to set up my account was one of the best representatives I have ever dealt with purchasing phone, TV, or internet service and i have been doing this for at least 20 years. English was his first language and he spoke very clearly. The pricing was very good and he explained that simple use like checking e-mail and Facebook doesn’t use up your anytime data. He also told me that if I wanted to buy the equipment instead of leasing it would be best to lease for a month before buying because installation was free only on lease installations.

    We had Dish internet before and they never delivered the advertised speeds. Our Hughes service will be about $12/mo cheaper than Dish even after the $10 TV bundle discount. The guy at Hughes said that dish leases the hardware off of Hughes and it is an older generation. We also had to reset our Dish modem frequently because the signal would become very slow or completely stop. Hopefully Hughes doesn’t have this problem.
    I will report back in a month or two after we have had a chance to use Hughes’ service.

  • http://www.reviews.org Scott T.

    Did you end up going with another satellite internet provider, or did you give up on getting internet at your cabin?

    • Anthony1234

      Thanks for responding Scott. I believe you’re missing the point. What I
      and most people filing complaints want is for Hugesnet to live up to
      their end of the contract. Telling people they’ll have enough bandwidth
      to stream and download files is disingenuous to say the least. As
      stated, Hugesnet has oversold the capacity of its satellites and
      consequently available bandwidth is being divided among the customer
      base – far more than Hugesnet can deliver and far less than what
      customers were promised. It’s only a matter of time before Hugesnet
      will suffer the consequences of these devious tactics.

  • Michelle Crain

    HughsNet has been the worst Internet experience I have ever had to deal with. Seriously, save yourself the headache and go with someone else. Their Internet hardly works and when it does it’s slower then a snail. We tried to cancel the service because of how horrible it was, but they lock you into this two-year contract for a reason because they want their money. They don’t care that there are providing crap service. The customer service representative’s are a joke. They never have the answers to the questions that we ask and put us on hold for several minutes while they try to ” get answers from their managers”. I will never recommend Hughes net to anybody.

    • http://www.reviews.org Scott T.

      Are you still using satellite internet? What are the options for internet in your area?

      • Michelle Crain

        No, we broke our contract with Hughes net because of how terrible it was. We are much happier with the decision to get rid of Hughes net and go with another company that provides us with excellent customer service and fast internet.

      • Anthony1234

        Thanks for responding Scott. I believe you’re missing the point. What I
        and most people filing complaints want is for Hugesnet to live up to
        their end of the contract. Telling people they’ll have enough bandwidth
        to stream and download files is disingenuous to say the least. As
        stated, Hugesnet has oversold the capacity of its satellites and
        consequently available bandwidth is being divided among the customer
        base – far more than Hugesnet can deliver and far less than what
        customers were promised. It’s only a matter of time before Hugesnet
        will suffer the consequences of these devious actions.

  • Taylor

    I would never recommend this internet service to anyone. My internet only works when I stand right next to the box. I called customer service and they were no help at all and pretty much told me I was a liar when I was trying to explain my internet wouldn’t pick up in my house they told me it showed that it was working on their end. Also, HughesNet sold me the router I currently have and it doesn’t work after having it for a year and they tried to tell me they didn’t sell me the router JCG when I have it on the receipt from when I got my internet hooked up. I wouldn’t even bother with this internet company it’s just a waste of money.

  • Donna Thames

    Hughes net is the worst service provider I have ever experienced. I had to disconnect my wifi and use my cellular data on my phone to download a small PDF file.
    After a month or so of depleted service, they offered an upgrade package to help with downloading. The only thing that upgraded was our bill.
    It is so slow I have never once been able to download a movie I purchase from ITunes or stream and watch anything from you tube.
    If you are expecting to download anything… good luck with that.

    You can just almost search the internet at best.

    Once we decided that we have had enough, we disconnected all service boxes, cables telephones, etc. that were linked to Hughes net. Then we called to cancel service and as we were being redirected through their automated system we were told that our service looks fine we should not have any problems. (EVERYTHING WAS UNPLUGGED!)

    My advice, don’t get yourself locked into their contact and be forced four years of terrible service or an astronomical cancellation fee.

    • http://www.reviews.org/ Trevor Wheelwright

      Thanks for sharing with us Donna, sorry to hear that HughesNet didn’t address your problem at all—have you switched to another provider?

      • Anthony1234

        Trevor,

        The approach Hughsnet is using here – asking people if they tried another provider is not the right tactic. The question we all would like to ask is when will Hughsnet quit its unscrupulous marketing schemes and tell people upfront that streaming and downloading files is impossible because Hughsnet does not have the satellite capacity to fulfill its promises. As we now know a satellite only has a limited amount of capacity (bandwidth). We also understand that for a business to survive it needs to continually grow revenue. The problem Hughsnet has is it only has a few satellites but without added customers (revenue) it cannot sustain itself. So to get around this obstacle it must add customers and while doing so it must further divide an already limited amount of bandwidth. In technical terms its called throttling. When a cable company exceeds it bandwidth it can easily add additional capacity but a satellite company does not have the ready option of deploying another satellite without incurring a huge cost. That said, the approach your using telling customers if they don’t like the service to go elsewhere doesn’t address the question of how Hughssnet is going to remedy false advertisement claims? In other words, Hughsnet is essentially violating federal law by using confusing measurements to hide its throttling of data. This falls under the False Advertising clause of:

        Manipulation of measurement units and standards. This means:
        Manipulation of measurement units and standards can be described as a
        seller deceiving customers by informing them with facts that either are
        not true or are using a standard or standards that wouldn’t be widely
        used or understood which results in the customer being misinformed or
        confused. This is a violation of law.So Trevor, two questions:

        1. Will Hughsnet waive the $400 dollar early termination if the thousands of people complaining want to take you up on your offer to go elsewhere?
        or
        2. Will Hughsnet continue with its unlawful tactics under False Advertising and the FCC’s net neutrally law against throttling traffic?

        • http://www.reviews.org/ Trevor Wheelwright

          Hey Anthony,
          Definitely appreciate your concern, however, we do not represent HughesNet.

          Our goal at Reviews.org is to help everyone find the service that’s right for them. We take our readers’ feedback into our considerations for every review, but there is no way we would address customer service issues on any company’s behalf—we’re simply seeing if we can steer someone in the right direction, or get additional feedback about their new service.

          Thanks again for your input!

  • Anthony1234

    You may get a high download speed when running a speed test but once you try to download a large file or stream video say hello to throttling. As such, forget about streaming unless you want to watch a program in less than standard definition. If you just browse websites the service works fine but in today’s world where most people stream video Hugesnet just can’t deliver. Even more frustrating is when you contact customer service. They always attempt to blame the lack of bandwidth for streaming on your equipment – router etc., stating everything is fine on their end. The bottom-line is they have over-sold the capacity of their satellites and use sophisticated throttling techniques to split the available bandwidth among their customer base, especially during prime time usage. This also explains the phenomenon of receiving acceptable speeds during testing, leaving you to believe you’re getting what you subscribed too. Keep in mind that a speed test takes about a minute so throttling won’t kick in, but when their equipment senses streaming or downloading – longer than a minute or so – the throttling slows the speed down based on how many people are using the system. The bottom-line is Hugesnet will continue to oversell its satellite capacity and use technological gimmicks to compensate.

    • http://www.reviews.org/ Trevor Wheelwright

      We’re sorry to hear you had that experience Anthony. We’re assuming you’ve tried different devices or different routers and are still not getting the speeds you need. We’re curious if you’ve looked into another provider, if you have the option. Who else serves your area?

      • Anthony1234

        Thanks for responding Trevor. I believe you’re missing the point. What I
        and most people filing complaints want is for Hugesnet to live up to
        their end of the contract. Telling people they’ll have enough bandwidth
        to stream and download files is disingenuous to say the least. As stated, Hugesnet has oversold the capacity of its satellites and consequently available bandwidth is being divided among the customer base – far more than Hugesnet can deliver and far less than what customers were promised. It’s only a matter of time before Hugesnet will suffer the consequences of these devious tactics.

  • signed a very pissed off custo

    WORST service i have EVER had the customer service is ten times worse then the actual service. I will NEVER in my life refer anyone to this service, The management on the phone is absolutely no help i am disgusted in the way i was treated on the phone when i called to complain about the service that i was paying for and to top it all off when i called again to cancel the service because i was moving they refused to cancel the service. It took multiple phones calls for about a week for someone to finally cancel my service and when i received the boxes to return the items they sent me a list of items that didn’t even come with my plan that they were looking to be returned and told me i was gonna be charged $300 dollars if i didn’t return the equipment that i never received in the first place. so yet again it took 5 people to include 2 supervisors and a manager before someone was actually able to fix the problem which by the way still isn’t fix. I am so irate over this service its ridiculous i can not believe the way this company treats there customers and how awful their service is to top it all off.

    • http://www.reviews.org/ Trevor Wheelwright

      We’re sorry to hear you had such a rough and confusing experience. Have you been able to find a provider you like better?

      • Anthony1234

        Trevor W.,

        The approach Hughsnet is using here – asking people if they tried another provider is not the right tactic. The question we all would like to ask is when will Hughsnet quit its unscrupulous marketing schemes and tell people upfront that streaming and downloading files is impossible because Hughsnet does not have the satellite capacity to fulfill its promises. As we now know a satellite only has a limited amount of capacity (bandwidth). We also understand that for a business to survive it needs to continually grow revenue. The problem Hughsnet has is it only has a few satellites but without added customers (revenue) it cannot sustain itself. So to get around this obstacle it must add customers and while doing so it must further divide an already limited amount of bandwidth. In technical terms its called
        throttling. When a cable company exceeds it bandwidth it can easily add additional capacity but a satellite company does not have the
        ready option of deploying another satellite without incurring a huge cost. That said, the approach your using telling customers if they don’t
        like the service to go elsewhere doesn’t address the question of how Hughssnet is going to remedy false advertisement claims? In other
        words, Hughsnet is essentially violating federal law by using confusing measurements to hide its throttling of data. This falls under the
        False Advertising clause of:

        Manipulation of measurement units and standards. This means:
        Manipulation of measurement units and standards can be described as a
        seller deceiving customers by informing them with facts that either are
        not true or are using a standard or standards that wouldn’t be widely
        used or understood which results in the customer being misinformed or
        confused. This is a violation of law.So Trevor, two questions:

        1. Will Hughsnet waive the $400 dollar early termination if the thousands of people complaining want to take you up on your offer to go

        elsewhere?
        or
        2. Will Hughsnet continue with its unlawful tactics under False Advertising and the FCC’s net neutrally law against throttling traffic?

  • Michael Huey

    I……wo….u…..ld… .L.iii……..k….e …t..o… s……a….y… m…….y…. s…e….r…..v..i….c..e is….. s.o…o.ooo..ooo..oo SL…..OO…WWW… but that would be an un……d…e.r…st…a..t…e..me…n.t……….

  • Alicia Knuppel

    Worse company ever. Want to charge me a $100 to have someone come out to take the radio transmitter that they installed for free. They put it in the middle of the roof! I don’t feel comfortable climbing up to get a little radio transmitter. But if I don’t return it then I get charged $200. What a trap. If I get hurt I will sue them. I hope no one signs up with this company slow service and horrible customer service. They don’t even know what they are talking about everytime I call.

  • John Barneson

    We are not HughesNet customers, and NEVER will be, as this company DOES NOT LISTEN TO US!
    SIX TIMES I HAVE CALLED IN TO TELL THEM NOT TO SEND ANY MORE SOLICITATIONS, AND THEY PERSIST.

    I AM ABOUT TO SEND BACK THE CURRENT ONE MARINATED IN SKUNK URINE, WRAPPED IN A DOG TURD AND ENCASED IN THE ROTTING GUTS OF A WHALE.

    WE HAVE NO DESIRE TO SEE ANOTHER FLYER, OFFER, SOLICITATION OR NOTICE OF ANY KIND WHATSOEVER FROM THIS INERT, UNRESPONSIVE AND INDIFFERENT “COMPANY”.

    OUTFITS THAT DON’T LISTEN TO THEIR CUSTOMERS DESERVE BANKRUPTCY–AND WORSE.

    THEY ARE AS BAD AS WELLS FARGO WITH ITS SO-CALLED “COMMITMENT” CAMPAIGN, ANOTHER P.R. BUTT NUGGET DESIGNED TO DEFLECT A LACK OF TRUE CUSTOMER SERVICE AS WELL AS A RIGIDITY AND LACK OF RESPONSIVENESS THAT IS BOTH DISGUSTING AND BREATHTAKING.

  • LPGZ

    We’ve experienced intermittent download speeds with HughesNet — with speeds as low as 200-300 kbps. We paid for the Ultra Plan but are very disappointed in the fact that often — especially in the evening hours — our connection speeds ramp down to below 1 Mbps!!!! VERY disappointed with the service!

  • Fanny

    AWFUL AWFUL AWFUL AWFUL!!
    Really, worst company I had to deal with.
    1st: They sold me a bad product even knowing it wouldn’t be good for me. I told them what I needed (connect to VPN and video game). Internet was really slow, bad connection, not the speed they promised and when I called they said they service was’t good for it. So far bad, but I’ve been lied before.

    Then the real struggle: cancel and get my money back!
    I had to cal 9 (NINE) TIMES to cancel the account and get my money back, and of course every time I called I got a new information that made my canceling/refund one step further.
    – “Oh, we don’t refund even if you have 30 days trial”
    – “Oh, you called to cancel one week ago, but we are just going to cancel 2 weeks from now”
    – “oh, you have to return the equipment before get the refund, but you also have to wait for US to send YOU the box so you can return it, and this is going to happen just when the account is canceled, two weeks from now”
    – “now that you got the box you have to get your huge ladder and go on your roof to fetch the equipment from there to return to get your refund”
    – “now that you already returned and we already got the equipment I need a prove that I already got the equipment”
    – “oh, remember that authorization that your husband gave us for you to manage the account? So, that doesn’t worth nothing, now I need him to give a NEW authorization to refund YOUR money in YOUR credit card”

    Really, not worth the price!! Headache cost me way more!!

  • Consumer

    Looking for recommendations–from what I’m reading Hughes Net is not the way to go. Anyone found the other systems better? thanks

    • http://www.reviews.org Scott T.

      If you have other options for internet (DSL, Cable, etc.), go with that. We review satellite internet here for people who don’t have any other choice. HughesNet is really the best of satellite internet, but satellite internet has a lot to improve on (customer service, pricing, etc.).

    • Amanda Nemetz

      Dial-up is faster. We were never even able to get 2MB download with HughesNet. Our 4MB DSL is faster and way, way more dependable. Honestly… we did regular line speed tests with HughesNet… the speeds measured in Kb.

      Total waste of time, money and your breath. Their business model is to make false promises and collect their $400 cancellation fee from enough people to keep themselves in the black.

  • http://loriputnam.com Lori Putnam

    We are just waiting for our Hughes Net two year contract to run out. This is absolutely the worst service ever. Not only are the connection speeds slow, I am kicked off line dozens of times a day. I run a business out of my house, so this is totally unacceptable. The “free” bytes are even slower, of course. Don’t buy this service. After contacting the company with our complaints, we got absolutely no where, no resolution, pretty much just told us when our contract would end and that we are stuck until then. Counting the days.

  • chad castellanos

    This service is terrible! You run out of data within a couple weeks. They scam you into a 2 year contract and sell you the plan like you will never run out of data. They specifically said to us that if we didn’t game – we would be fine. We ran out of data within two weeks. We then upgraded to their most expensive premium service. Ran out of data again before the month was even over. Asked if we could upgrade to a higher plan and the said it wasn’t possible.

    They then told us that we would be fine if we fine tuned out electronics to stream netflix with low resolution, turn off devices and router when not used, etc. Our 30 day trial was up when we realized this service was not working for us. We ended up having to purchase another internet provider with unlimited data to compensate for the lousy service. We ended up moving and found a internet service provider that actually works. So we cancelled the service where hughesnet charged us a $200 fee to cancel. After being on the phone with them for over 2 hours, they refused to wave the cancellation charge. I would advise anyone to not use this service. You will likely run out of data no matter the plan, and you will regret having them come out and install their service. The 30 day trial isn’t enough time to know if their service works for you or not.

  • greg brown

    I made a bad mistake getting hughes net. I’m not getting what i paid for. When you use all of your data up the internet will slow down.They do not tell you this on tv.I will not tell anyone about hughes net. It is not worth paying for crapy service. i use the internet to look up things and now that my data is used up i get very poor service. I will be looking for a new internet company .They need to tell the truth on tv about when you use up all your data and they do not do that.So all I can say I’m one piss off customer.

  • Tak Cheng

    I installed it a month ago and right off the bat it didn’t work with my router and the tech tried to sell me a router for $100 cash. I’ve had my router for a year and it worked with verizon dsl and even with my verizon hot spot with a wireless to ethernet adapter. I declined it since I lose a $100 if it doesn’t work and I can’t find the guy ever again. I wanted to use this for my business thinking it will be faster and more reliable than my DSL (the sales rep assured me it’ll be better). work was busy and I didn’t have time to really test it. after a month I finally got time to test it. when I plug in one computer to speed test it, it takes 5 second to starts downloading. and the speed was same as my DSL! So there’s an initial lag when you starts using it. Also I remote connect to my work computer all the time to work from home, when I plug my computer to Hughes connection I could not remote connect. My DSL was more reliable and stable for the remote connect. Now that I just called to cancel the service, they want $800 termination fee. $800!!!! plus $300 something to make sure the equipment are in good condition. that’s $1100 to cancel!!!! people be aware!!! there’s no trial period. you either stay with the plan even if the connection is shit or fork out over a thousand dollar to cancel.

  • dth4237

    DO NOT USE THIS SERVICE! Data caps, expensive, and contracts! The only reason this company can stay afloat is due to people not having any other option due to their living location. This company is ripping customers off!

  • Lynnsey P

    I have NO IDEA why Hughes Net has high ratings on this site??? This company provides the absolute worst service I’ve ever had. Last month we ran out of data so fast and I called and complained many times, so they gave me a few extra GB and a discounted bill price. But it’s still NOT worth it!! Yesterday our data had reset for a new billing period. We had watched 2 episodes on Netflix and I barely used the internet on my iPad. I woke up this morning to check our data usage and it was already down to 77%. I have no idea how we could have used that much when we had no other devices hooked up to the wifi and we disconnect them from the wifi when we are finished using it. THIS COMPANY IS A JOKE! I don’t recommend this company to ANYONE. Hughesnet is a miserable service that charges too much, their service is slow, and the data gets magically used up faster than you can blink! Then you have to buy extra data if you need to use your wifi. This company is only out to get your money and is not interested in pleasing the customer. Stay away from them!

  • TDF Public

    Complaints about their data caps are fully warranted. 8 hrs of standard def vid will consume 168 GB per month of data. No satellite service provider comes remotely close to providing a data allowance that is practical for internet service. Even cellular service providers have figured this out and most major providers have a solution. Both T-Mobile and Verizon have viable solutions to provide real world internet service. It is a long way from matching DSL and cable based internet. But it is miles better than what the losers at the Sat service providers are offering. It is way past time that customers and providers caught up to the 21st century. Most Americans do not depend on cable and satellite for their entertainment any more. While most people still pay for these services, they depend on the internet to deliver what they want to watch. Let’s face it, why pay $70+ per month for basic service package to watch TV that delivers content picked by someone else and on their schedule. When you can pay the same for high speed internet + an average of $10 per month for services like Netflix or Hulu and watch what you want on your schedule. The reality folks, is that we live in an age where we can easily exceed 3 TB (3 Trillion Bytes) of data every month. That seems unreal, but it is not. UHD video consumes 7 GB per hour. (7 GB x 16 hrs. x 30 days = 3.36 TB) UHD is not even the biggest data hog. Online gaming can consume up to 24.3 GB per hour. That means a serious gamer could use 11.66 TB of data every month. Since 2010 the US has been in desperate need of 1 Gbps fibre internet and 1 TB data allowance. Even this is a stop gap measure. To be future ready we need our nations infrastructure to meet a minimum of 100 Tbps (trillion bits per second) and 1 PB data allowance. (1 PB = 1 quadrillion bytes)

    • Gabe1972

      Hughesnet isn’t meant to be a replacement for landline or even cell based internet. It’s fits a niche market. They cannot offer the higher data amounts due to having a much more restricted throughput than those other services.

    • HTownMike

      They say explicitly it doesn’t work with gaming. 4k UHD is out if you’re using any data capped service. I have to rely on 80GB a month for my internet. i use a mobile hotspot. It’s enough to let me stream a decent amount movies in HD in a given month. I just can’t use on demand whenever I want, which is a real pain, but it’s manageable.

  • Sherry chapman

    This is the worst internet service I have ever had the nightmare of using. Now that I was finally able to cancel (their cancellation button was not working either) after over 1 year they are charging me 145.00 to cancel. Horrible business.

  • Sherry chapman

    The worst internet I have ever had the displeasure to use! Anyone who has had a good experience must be employed by them. Honestly, data runs out very quickly then they want you to use tokens (ridiculous) that’s not enough so they sell you a bigger plan,which they assure will cover everything. It doesn’t. I called to cancel today after being on hold forever only to be told that the cancellation button was not working (really, he said that), after 1 year and 6 mos. my cancellation fee is 145.00. I bundled this with DIRECTV. I was never able to use on demand movies because I could not get an internet connection. Shame on DIRECTV also.

  • Gabe1972

    The Early Termination Fee for home service is $400 for the first 90 days, then $15 less per month after that. The Early Termination Fee for a Business account ranges from $200 to $800.

  • Ka

    Hughes net absolutely sucks and is not worth it. 50 GB of data is not much and you really can’t stream much. Pricing total ripoff. You are better off going into Starbucks everyday or moving somewhere with internet lol.

  • Ka

    I wouldn’t get satellite internet under any circumstance unless you have zero other options.

    • Gabe1972

      That’s the reason most people end up getting satellite internet. It’s an ISP of last resort.

      • Ka

        I probably still wouldn’t get it. Too expensive for limited bandwidth. I would go to Starbucks if I really needed internet.

  • Gabe1972

    You definitely should try Gen5 if you have no land based alternative (cable, fiber, etc). It’s considerably better than Gen4, and miles above the legacy plan you are on now. This has been my experience, anyway. I started with a legacy plan, upgraded to Gen4 in Feb 2016 and Gen5 in March of this year.

  • cardboardharley

    Let me see. you got to pay 50.00 a month for 25 down and 3 up.
    And when you even get close to the data limit of 10 GB which is a joke. It slows you down.
    If you update your computer and a couple cell phones and use wifi calling. You would be in trouble pretty fast.
    Plus you have to rent the equiptment also.
    Is this also not the system that Dish uses.
    And you got to sign a contract or if you cancel in less than 90 days, there is a 400.00 Fee.
    It would take some people 90 Days to find out that they don’t like the service.
    Sorry but I have friends that had hughes net. They was very unhappy with the service and waiting on having the equiptment repained.

  • John T

    LOOK ELSEWHERE FOR INTERNET!!!!!!

    -Terrible service. The data plans are completely absurd. You get a 100gb plan and you find out that you can use 50GB during prime-time hours and the other 50GB during “off-peak” hours. Those off peak hours were from 2am-6am I believe.

    -The speeds never were what was promised.

    -The latency of the service is way to high for online gaming despite them adamantly telling me otherwise (Fast Mpbs download speed does not equate to fast internet).

    -They try to lock you into a 2 year contract and than charge you a $200+ cancellation fee.

    -When you do cancel they do not send a technician to help you uninstall the dish. Instead they require you to remove the entire installation, take it apart and send them the parts they want returned.

  • Karen conder

    From the Conder family. Satisfaction guarantee my fucking ass. I’m getting charged 125.00 for a tec coming out to tighten up the satellite that the wind moved. If the first tec would of tighten it up right it would of not moved. My dish satellite didn’t move in the 90 mph wind Tuesday.we had insurance for Hughes but we didn’t know it ran out. If we had the insurance it would have only been 29.99. We did not mess it up. Will not recommend to anyone. Very pissed off right now. We have had Hughes net 4 or 5 years.

  • HTownMike

    Where are you located? Have you tried streaming anything in HD yet? Or webex, skype, facetime etc.?

    • Gabe1972

      I’m in NY state, but Gen5 is available anywhere in the contiguous US (and I think in Alaska, as well). I don’t normally stream, but I did, just as a sort of test, stream with the Youtube app on my Smart TV and it worked in 1080 without issue. I know others have streamed in HD with Gen5, as well, and its worked fine. I’ve not done any webex, Skype or facetime with Gen5, but I imagine that at least Skype works with it as I had Skyped in Gen4 and it worked fine.

      BUT, streaming in HD will use a LOT of data (up to 3GB per hour with Netflix).

  • HTownMike

    Are you on Gen 5? I am surprised they are willing to give you any money back. Of course, if you expect anything, they will want their equipment back. However, terms state there is a $400 early termination for any reason… even if you don’t get 25mbps, which is why I haven’ts signed up.

  • HTownMike

    This is why I haven’t signed up. It seems like they don’t have enough confidence in their product to not allow for trial periods. The 700 refers to buying the equipment instead of leasing. it would be 400 if you leased it. But then you’re stuck leasing it if you want to keep it. Catch 22.

    • Gabe1972

      HTownMike, the $700 Rusty mentioned ETF refers to a business plan, not a residential plan. The ETF on a residential plan starts at $400, and it’s $400 for the first 90 days regardless of whether one leases or buys. If one buys instead of leases, I’m not really sure how the return or refund of the equipment is handled, nor if that’s even possible.

      • HTownMike

        They told me I’d be stuck with it if I bought it and could not return it or sell it to someone else.

        • Gabe1972

          Because I had a friend as me about this very thing, I asked about it on their boards, and this was the reply I got from the main rep on the boards….

          “Hi Gabe,

          Thanks for posting, good question. I don’t have all the details, but in short, yes, purchased equipment can be returned (within 30 days of activation) for partial credit.

          Thanks,
          Liz”

  • HTownMike

    Where are you located? Have you tried webex, skype or facetime?

  • HTownMike

    I think most of these reviews are misdirected and coming from those who lack an understanding of what the author is writing about. He’s specifically talking about Gen5, not Gen4, which has been the source of many warranted complaints in the past.

    That said, I would like to know of people’s experiences with Gen 5, specifically in NC. And also how does it work with webex or skype?

    I want to try this service, but they don’t offer any trial period. That’s a major red flag to me. You’re instantly locked into a $400 cancellation fee if you lease the equipment and it’s $750 if you buy it. If you lease it, you can’t buy it later if it actually does work well. Awful terms….

    • Gabe1972

      The ETF is $400 for the first 90 days regardless of whether a person buys or leases, then $15 less each month thereafter. If one buys, they can get a partial credit on the equipment if it’s sent back within 30 days.

  • https://wheeloforganizedchaos.wordpress.com/ Buff Hamstah

    I would have to concur with you and Ronnie in general. I am currently an Exede customer but need to do some household financial reevaluations due to some unfortunate circumstances. Since I am tech and internet savvy, I know what I am signing into, … I refuse to use “call centers” as a means for customer satisfaction, but when “forced” into using them, I “escalate” my issue until I get what I need.

    I have no other option available for internet access than satellite, and the phone, Smart TV and Satellite TV modem-DVRs require Internet access for all of their applications to work as advertised, … so shopping for a good Satellite ISP is what I have to do, … Exede used to be the best in speed and data amount, but now, …? I may have to go through the inconvenience of porting over the phone number and the (spam) email addresses. (I use Gmail as my main account, it’s free and works 10 times better than what the satellite ISPs use)

    Side Note: Why in the world would anyone choose Satellite when the have a perfectly good fiber or cable service available??? Sheesh, I WISH I had those options.

  • jvz

    how have you used gen 5 for 8 months when it didnt go online until march?

  • Selena Gardner

    I want to share my wonderful experience with hughesnet. I WILL NEVER USE OR RECOMMEND THIS COMPANY EVER. First I moved to the sticks and hughesnet was the only provider I could utilize. The first issue I had was the equipment kept automatically changing the password. I called hughesnet who said it was an equipment issue not a hughesnet issue. The equipment company stated it was a hughesnet problem. Finally got hughesnet to correct the problem. Then I moved. Hughesnet came out to the new location and said they could not provide me with service as they could not get a clear line to the satellite. I called to cancel and was informed I would be charged a termination fee because THEY could not provide me service. Three days later I finally speak to corporate and they agree to waive the fee and send out boxes to return equipment. TODAY they charged my account for the equipment but I have yet to receive the boxes. When I called corporate they said they sent the boxes to the old address and all I can do is wait again for the boxes and once I receive them and send the equipment back they will refund my money. Once again it is their fault but I get charged. I WILL NEVER USE OR RECOMMEND THIS COMPANY EVER.

  • Burtonz

    Just like the medical business in the US, we pay the most and get the least of any industrialized country. Internet isn’t a toy or a luxury. Other countries have online live video medical visits for people in rural areas. They consider internet as much of a utility as electricity and water. There are millions of us in rural areas who need the internet at least as much as the city dwellers. The time has come to kick our “legislators” in the butt and get them to recognize that almost half the population has had enough of being marginalized.

  • Benjamin Edelman

    The article warns about cancelation fees, don’t worry, I quit after one month of poor service, they did not pursue collection on my account. So go ahead and try the new satellite.

  • cjsbarb

    Worst customer service ever!!! I have not had a phone line for over 35 days. No internet for 16 days and had to repeat from the beginning on each phone call. A total of 5 calls on same issue. Hung up on 3 times during the 1st call to them. Still have no phone service and then they wanted $100 dollars to come out… It’s there equipment!

    Now I’m waiting again. I explain I had major surgery and could not get up and down. I was told to call back when I could follow their directions, they could not help me.

    Now, I have used Echo Star since 1996. This is by far the worst company of any kind I have ever used. They are right about one thing; if you are in a rural area, you are basically at there grace.

    Also when I asked for a break on my month services I did not have, she giggled, yes you saw that right and she giggled. Told me she would give me a $30 cut in a 3 month period. That’s $10 a month off my bill and I’m on the largest plan they have 50/50.

    I encourage you to look somewhere else as I am looking and do NOT use Hughesnet.

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