Frontier Internet Review

Frontier offers DSL, cable, and fiber internet, but what makes it truly unique is its availability in rural and remote areas. Read on to learn more.

Frontier internet logo
Frontier offers DSL, cable, and fiber internet, but what makes it truly unique is its availability in rural and remote areas. Read on to learn more.
Overall Rating4.5 out of 5
1 Mbp–1 Gbp
Data caps:

The Bottom Line: Frontier provides satellite, DSL, and fiber to the home (FTTH) internet; it covers areas neglected by the competition. The more Frontier grows, the more rural and remote customers have access to higher speeds. While they focus on these sort of areas, they also provide fast internet (up to 1 Gig) to suburban and urban areas as well.

Fortunately, most plans don’t require a contract—and even better—Frontier has no data caps! All things considered, they may very well be one of the best internet providers out there.

Is Frontier Right for Me?


  • If you need unlimited internet access (no data caps)
  • If you want no-contract internet
  • If you want fiber internet speeds


Frontier Internet Plans and Pricing

High, low, and everything in between.

Frontier provides satellite, DSL, cable, and fiber services; although you may not have access to every one of them, most locations at least offer three or more plans. Typically, you’ll find cable and fiber internet in higher-population areas like cities because it must run underground, whereas DSL is usually available in both cities and rural areas because it easily runs along phone lines.

PlanAdvertised priceDownload speedUpload SpeedContractDetails
Fios 50/50$44.99/mo50 Mbps50 MbpsNoneView Plan
Fios 75/75$54.99/mo75 Mbps75 MbpsNoneView Plan
Fios 100/100$54.99/mo100 Mbps100 MbpsNoneView Plan
FiOS 150/150$64.99/mo150 Mbps150 MbpsNoneView Plan
FiOS 300/300 $164.99/mo300 Mbps300 MbpsNoneView Plan
FiOS 500/500$264.99/mo500 Mbps500 MbpsNoneView Plan

Updated 9/20/16. Pricing and availability may change depending on location.

Where is the Gig download speed available?

Only three cities currently have access to Frontier’s 1 Gig download speeds (Durham, NC; Beverton, OR; and New Haven, CT). Depending on your location and other variables, this plan may go for as low as $219.99 per month. It’s cheaper in more competitive markets (say if Comcast XFINITY Gigabit or AT&T GigaPower is in the area).

FiOS internet price increases

Many plans have a 2-year price lock, making it easy to budget your expenses without worrying about potential price increases. Some companies have huge rate increases after a year, like Comcast’s Extreme 250 plan, which goes from $50 to $149.99 after the promo pricing ends. Frontier spares you this drastic change and keeps consistent pricing WITHOUT early termination fees.

Broadband internet plans

PlanAdvertised priceRegular PriceDownload speedContract
Simply High-Speed Internet$35.99/mo.$35.99/mo0.5–7 Mbps* None
Simply High-Speed Internet Enhanced$53.99/mo.$53.99/mo.3–15 Mbps*None

Updated 1/16/17. Pricing and availability may change depending on location. *Actual speed determined by availability.

People looking for cheap internet have options with Frontier; the lowest plan we saw went for $34.99 per month.

Frontier bundles deals

Frontier offers bundles with both TV and phone. The following tables show samples of bundles available with internet, but not every option may be available to you.

Double Play plans: Internet + Video

Vantage TV | InternetAdvertised Price
250+ Channels | 18 Mbps$79.99/mo.
250+ Channels | 24 Mbps$94.99/mo.
390+ Channels | 18 Mbps$114.99/mo.

Triple Play plans: Internet + Video + Phone

All plans include unlimited Vantage Voice phone service.

Vantage TV | Internet | PhoneAdvertised price
250+ Channels | 18 Mbps$99.99/mo.
250+ Channels | 24 Mbps$104.99/mo.
390+ Channels | 18 Mbps$114.99/mo.

What’s the real price?

Frontier offers straightforward pricing: No “regular” rate—your plan costs the advertised price. It still has things like “taxes, governmental, and other Frontier-imposed surcharges” but doesn’t spell those fees out because they vary for each person.

Hidden fees

Be aware of the following fees:

  •  Shipping and Handling charge – varies by location.

  • Early termination fee (ETF) – when it comes to early termination fees, it’s dependent on which services you choose. Internet-only plans have no early termination fees. Bundled packages have ETFs ranging from $200 to $400.

  • Broadband processing fee – if you disconnect one of your bundled services, you’ll pay $9.99.

  • Installation – internet installation fees are currently waived on new internet service (9/1—9/30).

Frontier Internet Equipment

With most plans, Frontier throws in a free Wi-Fi router for life as part of your service, which saves you money on leasing or buying your own. This piece of equipment gives you wireless internet service to all of your devices. Of course, you can always use your own equipment if you prefer.


The lowest lows and highest highs

Frontier plans start around 1 Mbps and go up to 1 Gbps (1,000 Mbps). Frontier tries to cover every base, especially for the customers other companies overlook. With that in mind, it makes sense that Frontier has such a wide range with differing prices, but remember that the available speeds depend on your location.

One of Frontier internet’s best features is symmetrical speeds.

One of Frontier internet’s best features is symmetrical speeds: Your upload speeds and download speeds are (mostly) equal with Frontier. Other companies will advertise a very high download speed, but then pair it with a weak upload. For example, Time Warner’s Ultimate 200 plan has 200 Mbps download speeds but only 30 Mbps upload speeds; or Suddenlink’s Internet 75 which has 75 Mbps download speeds and 7.5 Mbps upload speeds. Upload speeds are a key factor for anyone who has to upload high-quality media often.

What speed is right for me?

When it comes to picking a plan, consider how many users you have and what type of internet use you’ll need. The more HD videos you watch and games you play, the more speed you need to prevent lag/freezing/delay.

Internet speeds are not guaranteed. The factors you should consider are:

  • Multiple users

  • Computer hardware and software

  • Modem

Below are the FCC’s minimum broadband speed requirements for a single user.

Activity (single user)Minimum Download Speed
Web browsing1 Mbps
Watching video4 Mbps
Video conferencing4 Mbps
Online gaming5 Mbps

According to the FCC, in 2015 Frontier had 98.10% delivery on advertised speeds. That’s pretty reliable, and when it comes down to it,  the average user won’t notice much difference between speeds of 23.7 Mbps and 25 Mbps. The table below illustrates some of the FCC’s findings.

Frontier Internet Data Caps and Allowances

Don’t worry about it; Frontier has unlimited data.

It’s great having high-speed internet without data caps. Anyone who has ever received additional charges for overages knows how quickly those expenses add up. With Frontier’s free-range approach to the internet, users can explore the web, watch HD videos, and play tons of games without worrying about tacking on up to $200 in overage charges in a single month (like you could with Comcast or AT&T internet).

The big companies aren’t hurting for data bandwidth, just charging for it.

Frontier’s lack of data caps stems from their desire to make sure their customers get what they need without restriction. In the words of Daniel McCarthy, CEO of Frontier Communications: “We want to make sure our product meets the needs of customers for what they want to do, and it doesn’t inhibit them or force them to make different decisions about how they’re going to use the product.” Or in other words, they don’t want you to quit watching HD videos or playing online games just because you’re worried about getting an overage charge.

He went on to explain that the current technology far outweighs the current demand for it. In other words, the big companies aren’t hurting for data bandwidth, just charging for it.

What if I hit the limit?

The Frontier is the limit, if I may be so cheesey. With Frontier internet, the lack of data caps or limitations means you’re free to access the internet at full speed for as long as you’re a subscriber.

Frontier customer service and support

Free support 24/7/365 for all of Frontier’s services.

Frontier sits slightly above average in the customer service department. For 2015, Frontier ended with a score of 64 from the American Customer Satisfaction Index, comparatively the average rating for telecom companies was 63.30. Its JD Power & Associates score of 4.72 is much higher than the 3.14 nationwide average for telecom companies.

In our experience, Frontier’s sales agents were friendly and to the point. Although their chat feature didn’t work for us several times, the phone agents handled our questions promptly without too much pressure to upgrade or add on buying options.

The takeaway

We’ve got to hand it to Frontier: It has something for everyone. With reasonable prices, a wide range of high speed internet, and no data caps, we bet just about anyone can find a plan that fits their needs.

Frontier internet logo
Frontier 100/100 and 150/150 plans are a great bang for the buck.

Frontier 100/100 and 150/150 plans are a great bang for the buck, so if you don’t need that extra 50 Mbps, you can save yourself $10 a month. At the same time, it’s only another $10 for that extra download AND upload speed boost.

Other Options:

  • If you’re in one of the Frontier Gig areas, it’s not a bad deal, but most users would be quite content with plans above 25 Mbps.

  • If you want to bundle your internet, phone, and TV, we recommend the Triple Play Bundle with 250+ channels and 24 Mbps download speeds.

  • If you want a budget-friendly option, the FiOS 50/50 plan will suit most users just fine.

What experience do you have with Frontier? Considering switching internet providers but have questions? Leave a comment below to let us know what you’re thinking!

Find the best internet providers in your area.

  • Eddie

    Customer service needs to be re-evaluated, WORST!!! I had no service for nearly a month and still dealing with a discrepancy on my bill. Don’t expect any real assistance from their reps, supervisors or managers. Still waiting to hear back from Benjamin Mansfield, Rachel Fisher or Lisa Hall. I had to contact the bbb and the state general attorney to get some assistance, and still it’s no support. If you get this provider expect issues, and no help.

  • Justin Post

    Ridiculous review. Internet is slow most of the time or doesn’t work at all. This has to be a paid review. I have never heard anyone talk this highly of any internet service provider, especially frontier.

  • Mark Logan

    I can’t believer I’m paying for this service, or rather NO SERVICE. I’ve been listening to music on hold for days … I tried to use their on line chat, but I was 34th in line. I waited thirty minutes, now I’m 33rd. At this rate, I’ll be waiting for 15 hours. What a joke.

  • Destini Kulik

    This is a real review: Frontier does not have great customer service and no one is really connected. I tried to make a change – and did – through chat but they didn’t tell me everything that would change (like losing channels all the while making me on a new contract when I was at the monthly payment point) and when I tried to call and talk to a person in customer service they said I had to go through chat and ask for a supervisor to deal with my complaints with chat. Then I say I still want to talk about my package and then I get put on hold for “customer service”, who I was just talking to. I’m getting shuffled around and no one knows anything – it’s really dumb and I’m about to give up and get direct TV or charter. This is just ridiculous!

  • Heather piccalo

    I am a new costumer to frontier. I had to switch from charter due to moving. I would have never switched if i had the option. Frontier is by far already the worst internet provider ive ever had! I have had it “working” for three days and on the third day its raining. So basically a little drizzle makes it go out. Totally unreliable. Not only that but when we were hooking it up the costumer service people were extremely ignorant and rude. I am looking for a better provider. Good luck with this joke internet service people!

  • Candy

    I am a new customer with Frontier FIOS, in TX. I had a horrible experience with them. When I visited their web site for the 1st time, I saw their FIOS Internet only monthly plan of $24.99 and speed 30/30. Then I called their number to ask for new FIOS internet service with that specific rate plan. That’s the 1st time they confirmed the rate plan with me. A few days before my installation day, I called again to confirm my appt and confirming my rate plan AGAIN. They confirmed it’s $24.99 and 30/30 speed. After the installation, I signed up for online acct. I see my FIOS internet has a speed of 50/50. I called their customer service, they NOW telling me “50/50 is what you originally signed up and we do NOT offer 30/30 speed. Your monthly rate is $44.99.” WTF, ridiculous and unbelievable experience. How can a company lying about their rate? Be AWARE people, you are NOT getting what you signed up for!

  • Rob K

    How about the Frontier Vantage TV service? Their pricing seems very competitive vs. Comcast, BUT I’m VERY skeptical about ordering ANY service from Frontier.
    Can anyone out there offer advice or comments about Vantage TV service? Thanks……..

  • TL

    HORRIBLE!! HORRIBLE! HORRIBLE internet, customer service. The whole thing… I have complained and complained. I called on 5/15 to check for a rate change on horrible service and I got $30.99 a month. Today, 5/31, I called to see if I could get a better rate. 1 person said it would be $34.99 and the person after that said it would be $49.99!! What the heck!!

  • Sparky

    Frontier sucks. We just changed to Frontier and our bill is higher than what they promised and we’re not getting the channels promised. Customer service doesn’t answer their phone.

    When I sent an email, I got an automatic response saying they don’t communicate via email any longer. Hmm, could this be because the consumer would have communications that can’t be forged? I don’t like when companies practice bait and switch. I thought this practice was against the law??????

    I’m in the process of getting a t shirt that says “Frontier communications sucks, ask me why.” They can’t do anything since I’m stating facts!

    I hate government regulation, but this industry desperately needs it.

  • SK

    How much did Frontier pay you for this?

    • Scott T.


  • Jon Wilob

    I’m considering selling my home just to be able to get out from under the IRON FIST of this-the worst communications company on the planet-FRONTIER-formerly CITIZENS UTILITY. The name has changed but the outfit is still the same-CITIZENS. They made so many enemies as CITIZENS utilities they had to change their name. High priced, poor service, inferior performance. Oh and did I mention horrible support! If you are thinking about moving and your only choice of phone companies is FRONTIER please, I beg of you, reconsider locating elsewhere OUT of CITIZENS money grubbing grasp. You will thank me again and again.

  • Layne

    I am someone who never leaves reviews even if the company wasn’t the best, but I feel like I must warn others out there about Frontier. Their customer service is horrible, every representative tells you something different and I honestly believe they are trained at all and are instructed to make up something that sounds believable. A representative removed my phone service without telling me, which kicked me out of the bundle special discount pricing, and charging me extra for leaving the contract. I expressed my confusion and frustration to a manage and he had zero sympathy for me stating that only I could have made this change. This company ruins my day twice a month, the day I get the bill and the day I have to call to argue over it. Maybe all cable companies are like this but I can’t imagine one being worse than Frontier. Avoid them at all costs.

  • Tanisha Moore

    I have frontier in Texas and it is the worst. I don’t recommend this company to anyone. All day my internet is going in and out I constantly have to reconnect to to my television I can’t got on the computer longer than 20 minutes before it disconnect…

  • Sam

    Good god these people are scummy. When you sign up, read your first bill, it’s always wrong (at least at the three different addresses I’ve had frontier). If you didn’t want a contract, too bad, they probably accidentally put you on one. If they said there was no installation fee, too bad, you’re going to sit on hold for an hour to get it waived. Just an honest mistake though. The last time I signed up I was very clear I didn’t want a contract, and unfortunately didn’t notice on my first bill that they had put me on a 2 year term. After the first bill it was too late apparently, and now they’re charging me a cancellation fee despite signing me up for a service I didn’t ask for — in fact a service I explicitly told them I didn’t want. Now my only choices are have it sent to collection or pay a cancellation fee for a contract I never asked for and didn’t want. WTF.

  • Roger Salles

    I had verizon for 7 years and when frontier came on board my service stayed pretty much the same except for
    their customer service must be the worst in the world, a bunch of retards who have no experience besides, I can`t access the online page, it tells me my account does not exist. I did switch to spectrum and that is even worse, I`m going back to frontier due to the the friendly TV menu, in all they all suck, I try to stay sane over this cable thing.

  • Azam Khan

    Worst company since moved from Verizon.
    I been with Verizon for over a year and had a promotional package. Then i moved to a new location and requested to transfer my services which they assure that will be grandfathered. First month after i moved my bill went up by $120, i called and they said that they did a mistake and added you as a new customer. The said they will fix the issue and I have to pay my original old bill amount.
    Next month i saw that unpaid balance plus new high bill again. Called again spend hours and they promised it is resolved.
    3rd month bill amount went to over $ 600 cause they keep adding it.
    And this time when i called they said we can not do anything you can not have the old promotional price and you have to pay all these extra charges.
    They supervisor said i agree it was there mistake but we can not do anything about it and you have to pay it and keep paying high bill.

    Worst customer support ever and con company in charging there customers over.

  • Jason

    My service has been interrupted 3 times in the last 4 months due to their faulty equipment. The first time the tech told me we got unplugged at the office and it took a month to fix. The last time it took them 6 weeks to fix. Today I had a service tech scheduled to come out which I called and confirmed this morning now I get a call saying they can come a week from today. This service is an absolute joke and their customer service is even worse.

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