Frontier Internet Review

Frontier offers DSL, cable, and fiber internet, but what makes it truly unique is its availability in rural and remote areas. Read on to learn more.

Frontier internet logo
Frontier offers DSL, cable, and fiber internet, but what makes it truly unique is its availability in rural and remote areas. Read on to learn more.
Overall Rating4.5 out of 5
Price:
$19.99–$54.99
Speed:
1 Mbp–1 Gbp
Data caps:
None

The Bottom Line: Frontier provides satellite, DSL, and fiber to the home (FTTH) internet; it covers areas neglected by the competition. The more Frontier grows, the more rural and remote customers have access to higher speeds. While they focus on these sort of areas, they also provide fast internet (up to 1 Gig) to suburban and urban areas as well.

Fortunately, most plans don’t require a contract—and even better—Frontier has no data caps! All things considered, they may very well be one of the best internet providers out there.

Is Frontier Right for Me?

YES

  • If you need unlimited internet access (no data caps)
  • If you want no-contract internet
  • If you want fiber internet speeds
  • If you live in a rural or remote area

PROBABLY NOT

Frontier Internet Plans and Pricing

High, low, and everything in between.

Frontier provides satellite, DSL, cable, and fiber services; although you may not have access to every one of them, most locations at least offer three or more plans. Typically, you’ll find cable and fiber internet in higher-population areas like cities because it must run underground, whereas DSL is usually available in both cities and rural areas because it easily runs along phone lines.

PlanAdvertised priceDownload speedUpload SpeedContract
Fios 50/50$44.99/mo50 Mbps50 MbpsNone
Fios 75/75$54.99/mo75 Mbps75 MbpsNone
Fios 100/100$54.99/mo100 Mbps100 MbpsNone
FiOS 150/150$64.99/mo150 Mbps150 MbpsNone
FiOS 300/300 $164.99/mo300 Mbps300 MbpsNone
FiOS 500/500$264.99/mo500 Mbps500 MbpsNone

Updated 9/20/16. Pricing and availability may change depending on location.

Where is the Gig download speed available?

Only three cities currently have access to Frontier’s 1 Gig download speeds (Durham, NC; Beverton, OR; and New Haven, CT). Depending on your location and other variables, this plan may go for as low as $219.99 per month. It’s cheaper in more competitive markets (say if Comcast XFINITY Gigabit or AT&T GigaPower is in the area).

FiOS internet price increases

Many plans have a 2-year price lock, making it easy to budget your expenses without worrying about potential price increases. Some companies have huge rate increases after a year, like Comcast’s Extreme 250 plan, which goes from $50 to $149.99 after the promo pricing ends. Frontier spares you this drastic change and keeps consistent pricing WITHOUT early termination fees.

Broadband internet plans

PlanAdvertised priceRegular PriceDownload speedContract
Simply High-Speed Internet$35.99/mo.$35.99/mo0.5–7 Mbps* None
Simply High-Speed Internet Enhanced$53.99/mo.$53.99/mo.3–15 Mbps*None

Updated 1/16/17. Pricing and availability may change depending on location. *Actual speed determined by availability.

People looking for cheap internet have options with Frontier; the lowest plan we saw went for $34.99 per month.

Frontier bundles deals

Frontier offers bundles with both TV and phone. The following tables show samples of bundles available with internet, but not every option may be available to you.

Double Play plans: Internet + Video

Vantage TV | InternetAdvertised Price
250+ Channels | 18 Mbps$79.99/mo.
250+ Channels | 24 Mbps$94.99/mo.
390+ Channels | 18 Mbps$114.99/mo.

Triple Play plans: Internet + Video + Phone

All plans include unlimited Vantage Voice phone service.

Vantage TV | Internet | PhoneAdvertised price
250+ Channels | 18 Mbps$99.99/mo.
250+ Channels | 24 Mbps$104.99/mo.
390+ Channels | 18 Mbps$114.99/mo.

What’s the real price?

Frontier offers straightforward pricing: No “regular” rate—your plan costs the advertised price. It still has things like “taxes, governmental, and other Frontier-imposed surcharges” but doesn’t spell those fees out because they vary for each person.

Hidden fees

Be aware of the following fees:

  •  Shipping and Handling charge – varies by location.

  • Early termination fee (ETF) – when it comes to early termination fees, it’s dependent on which services you choose. Internet-only plans have no early termination fees. Bundled packages have ETFs ranging from $200 to $400.

  • Broadband processing fee – if you disconnect one of your bundled services, you’ll pay $9.99.

  • Installation – internet installation fees are currently waived on new internet service (9/1—9/30).

Frontier Internet Equipment

With most plans, Frontier throws in a free Wi-Fi router for life as part of your service, which saves you money on leasing or buying your own. This piece of equipment gives you wireless internet service to all of your devices. Of course, you can always use your own equipment if you prefer.

Speed

The lowest lows and highest highs

Frontier plans start around 1 Mbps and go up to 1 Gbps (1,000 Mbps). Frontier tries to cover every base, especially for the customers other companies overlook. With that in mind, it makes sense that Frontier has such a wide range with differing prices, but remember that the available speeds depend on your location.

One of Frontier internet’s best features is symmetrical speeds.

One of Frontier internet’s best features is symmetrical speeds: Your upload speeds and download speeds are (mostly) equal with Frontier. Other companies will advertise a very high download speed, but then pair it with a weak upload. For example, Time Warner’s Ultimate 200 plan has 200 Mbps download speeds but only 30 Mbps upload speeds; or Suddenlink’s Internet 75 which has 75 Mbps download speeds and 7.5 Mbps upload speeds. Upload speeds are a key factor for anyone who has to upload high-quality media often.

What speed is right for me?

When it comes to picking a plan, consider how many users you have and what type of internet use you’ll need. The more HD videos you watch and games you play, the more speed you need to prevent lag/freezing/delay.

Internet speeds are not guaranteed. The factors you should consider are:

  • Multiple users

  • Computer hardware and software

  • Modem

Below are the FCC’s minimum broadband speed requirements for a single user.

Activity (single user)Minimum Download Speed
Web browsing1 Mbps
Watching video4 Mbps
Video conferencing4 Mbps
Online gaming5 Mbps

According to the FCC, in 2015 Frontier had 98.10% delivery on advertised speeds. That’s pretty reliable, and when it comes down to it,  the average user won’t notice much difference between speeds of 23.7 Mbps and 25 Mbps. The table below illustrates some of the FCC’s findings.

Frontier Internet Data Caps and Allowances

Don’t worry about it; Frontier has unlimited data.

It’s great having high-speed internet without data caps. Anyone who has ever received additional charges for overages knows how quickly those expenses add up. With Frontier’s free-range approach to the internet, users can explore the web, watch HD videos, and play tons of games without worrying about tacking on up to $200 in overage charges in a single month (like you could with Comcast or AT&T internet).

The big companies aren’t hurting for data bandwidth, just charging for it.

Frontier’s lack of data caps stems from their desire to make sure their customers get what they need without restriction. In the words of Daniel McCarthy, CEO of Frontier Communications: “We want to make sure our product meets the needs of customers for what they want to do, and it doesn’t inhibit them or force them to make different decisions about how they’re going to use the product.” Or in other words, they don’t want you to quit watching HD videos or playing online games just because you’re worried about getting an overage charge.

He went on to explain that the current technology far outweighs the current demand for it. In other words, the big companies aren’t hurting for data bandwidth, just charging for it.

What if I hit the limit?

The Frontier is the limit, if I may be so cheesey. With Frontier internet, the lack of data caps or limitations means you’re free to access the internet at full speed for as long as you’re a subscriber.

Frontier customer service and support

Free support 24/7/365 for all of Frontier’s services.

Frontier sits slightly above average in the customer service department. For 2015, Frontier ended with a score of 64 from the American Customer Satisfaction Index, comparatively the average rating for telecom companies was 63.30. Its JD Power & Associates score of 4.72 is much higher than the 3.14 nationwide average for telecom companies.

In our experience, Frontier’s sales agents were friendly and to the point. Although their chat feature didn’t work for us several times, the phone agents handled our questions promptly without too much pressure to upgrade or add on buying options.

The takeaway

We’ve got to hand it to Frontier: It has something for everyone. With reasonable prices, a wide range of high speed internet, and no data caps, we bet just about anyone can find a plan that fits their needs.

Frontier internet logo
Frontier 100/100 and 150/150 plans are a great bang for the buck.

Frontier 100/100 and 150/150 plans are a great bang for the buck, so if you don’t need that extra 50 Mbps, you can save yourself $10 a month. At the same time, it’s only another $10 for that extra download AND upload speed boost.

Other Options:

  • If you’re in one of the Frontier Gig areas, it’s not a bad deal, but most users would be quite content with plans above 25 Mbps.

  • If you want to bundle your internet, phone, and TV, we recommend the Triple Play Bundle with 250+ channels and 24 Mbps download speeds.

  • If you want a budget-friendly option, the FiOS 50/50 plan will suit most users just fine.

What experience do you have with Frontier? Considering switching internet providers but have questions? Leave a comment below to let us know what you’re thinking!

Find the best internet providers in your area.

  • Eddie

    Customer service needs to be re-evaluated, WORST!!! I had no service for nearly a month and still dealing with a discrepancy on my bill. Don’t expect any real assistance from their reps, supervisors or managers. Still waiting to hear back from Benjamin Mansfield, Rachel Fisher or Lisa Hall. I had to contact the bbb and the state general attorney to get some assistance, and still it’s no support. If you get this provider expect issues, and no help.

  • Justin Post

    Ridiculous review. Internet is slow most of the time or doesn’t work at all. This has to be a paid review. I have never heard anyone talk this highly of any internet service provider, especially frontier.

  • Mark Logan

    I can’t believer I’m paying for this service, or rather NO SERVICE. I’ve been listening to music on hold for days … I tried to use their on line chat, but I was 34th in line. I waited thirty minutes, now I’m 33rd. At this rate, I’ll be waiting for 15 hours. What a joke.

  • Destini Kulik

    This is a real review: Frontier does not have great customer service and no one is really connected. I tried to make a change – and did – through chat but they didn’t tell me everything that would change (like losing channels all the while making me on a new contract when I was at the monthly payment point) and when I tried to call and talk to a person in customer service they said I had to go through chat and ask for a supervisor to deal with my complaints with chat. Then I say I still want to talk about my package and then I get put on hold for “customer service”, who I was just talking to. I’m getting shuffled around and no one knows anything – it’s really dumb and I’m about to give up and get direct TV or charter. This is just ridiculous!

  • Heather piccalo

    I am a new costumer to frontier. I had to switch from charter due to moving. I would have never switched if i had the option. Frontier is by far already the worst internet provider ive ever had! I have had it “working” for three days and on the third day its raining. So basically a little drizzle makes it go out. Totally unreliable. Not only that but when we were hooking it up the costumer service people were extremely ignorant and rude. I am looking for a better provider. Good luck with this joke internet service people!

  • Candy

    I am a new customer with Frontier FIOS, in TX. I had a horrible experience with them. When I visited their web site for the 1st time, I saw their FIOS Internet only monthly plan of $24.99 and speed 30/30. Then I called their number to ask for new FIOS internet service with that specific rate plan. That’s the 1st time they confirmed the rate plan with me. A few days before my installation day, I called again to confirm my appt and confirming my rate plan AGAIN. They confirmed it’s $24.99 and 30/30 speed. After the installation, I signed up for online acct. I see my FIOS internet has a speed of 50/50. I called their customer service, they NOW telling me “50/50 is what you originally signed up and we do NOT offer 30/30 speed. Your monthly rate is $44.99.” WTF, ridiculous and unbelievable experience. How can a company lying about their rate? Be AWARE people, you are NOT getting what you signed up for!

  • Rob K

    How about the Frontier Vantage TV service? Their pricing seems very competitive vs. Comcast, BUT I’m VERY skeptical about ordering ANY service from Frontier.
    Can anyone out there offer advice or comments about Vantage TV service? Thanks……..