AT&T U-verse Internet Review

Its customer service hasn’t always been the best, but with every fiber of its being, AT&T is an old dog willing to learn new tricks.

Its customer service hasn’t always been the best, but with every fiber of its being, AT&T is an old dog willing to learn new tricks.
Overall Rating3 out of 5
Price:
$40–$80
Data Caps:
150 GB–1 TB
Contract Terms:
1 yr. minimum

THE QUICK AND DIRTY: DSL, cable, and fiber-optic internet—oh my! For internet service, AT&T offers a wide range of plans with max speeds up to 1 Gbps, but the only way to know what’s available to you is to check. Unlimited plans for fiber and 1 TB data caps for DSL and cable mean even large families shouldn’t have to worry about overages (careful though; those unlikely overages could cost an extra $100 a month). If you need more than internet, you can package DIRECTV or AT&T U-verse TV together and get your equipment free, plus you’ll save on service costs.

PROS

  • Max speeds up to 1 Gbps
  • Killer promo pricing
  • TV bundles through DIRECTV

CONS

  • Data caps on most plans
  • Limited fiber availability

AT&T internet prices and plans

AT&T’s pricing is usually on par with other providers, if not cheaper. But there is a big difference between AT&T’s DSL/cable plans and fiber plans. If you can get fiber, it’s a better deal, but most people will find themselves in a DSL/cable area.

AT&T fiber internet plans

PlanAdvertised priceSpeedData capDetails
100 Mbps$60/mo.100 Mbps1 TBView Plan
1,000 Mbps$80/mo.1,000 Mbps or 1 GbpsNoneView Plan

*Pricing and availability may change depending on location.

For fiber internet, AT&T is cheaper than the competition. 100 Mbps from AT&T costs $60 per month, whereas Verizon Fios is $69.99 per month for 100 Mbps, and Comcast XFINITY offers 75 Mbps for $59.99. Plus, if you spring for AT&T’s 1,000 Mbps plan, you get unlimited data. That way, you won’t hear a little voice saying “are you sure?” whenever you go to download a new movie or piece of software.

AT&T DSL/Cable internet plans

PlanAdvertised priceDownload speedDetails
Internet Basic 5$40/mo.5 MbpsView Plan
Internet 25$40/mo.25 MbpsView Plan
Internet 50$40/mo. 50 MbpsView Plan
Internet 75$60/mo. 75 MbpsView Plan

If fiber isn’t available to you, AT&T’s cable internet plans are still decent deals, with our only hangup being data caps (we don’t like them, even if they’re big). With that in mind, chances are you can find a better deal from AT&T than their competition. However, if you’re looking for DSL, we might guide you elsewhere with our Best DSL Internet Providers piece.

AT&T bundles: internet + TV + phone

PlanAdvertised priceChannelsMax speedPhoneDetails
DIRECTV SELECT |Internet 50 |Phone$89.99/mo.150+50 MbpsUnlimited minutesView Plan
DIRECTV XTRA |Internet 50 |Phone$109.99/mo.230+50 MbpsUnlimited minutesView Plan
DIRECTV ULTIMATE |Internet 50 |Phone$114.99/mo.245+50 MbpsUnlimited minutesView Plan
DIRECTV PREMIER |Internet 50 |Phone$184.99/mo.325+75 MbpsUnlimited minutesView Plan
Internet 1000 (Fiber) + U-verse TV$120/mo.140+1,000 MbpsNoneView Plan

*Pricing and availability may change depending on location.

AT&T U-verse TV is still growing in a few areas, but AT&T pushes DIRECTV more because it’s easier to deliver nationwide. On top of that, DIRECTV is the only provider of NFL SUNDAY TICKET, and the Genie DVR is one of the best. Plus, AT&T/DIRECTV ranked highest in TV customer satisfaction in the East and South according to JD Power.1

Your price includes unlimited data, an internet router, and a Genie DVR with three Genie Minis. You will have to pay a separate, one-time $19.95 handling and delivery fee. Companies like Comcast charge as much as $30 for shipping equipment your way, but other companies just toss it in, so AT&T isn’t the worst, nor the best. As a caution, you have to keep TV service to keep the unlimited data bonus and other bundling perks.

Be prepared to commit: bundles require contracts. You’re locked into 24 months for TV and 12 months for internet. This won’t matter to anyone who plans on staying at their home for the duration of the contract, but it’s important for renters to know.

What if you don’t want the cost or commitment of full TV service? DIRECTV NOW may be your answer. DIRECTV NOW is a streaming service that operates more like live television. It costs $35 per month, which is more than Hulu and Netflix, but you get current television, sports, and news. You can drop it if you don’t like it without fear of early termination fees.

What’s the real price of AT&T Internet?

Your advertised price will be honored for the first year. After that, it’ll revert to whatever the going rate is, which is impossible to know. At this time last year, though, we reviewed a 45 Mbps plan from AT&T for $60 a month. The competitor, Verizon Fios, also has a 50 Mbps plan for $60 at regular price, so a $20 increase after the promo seems about right.

AT&T’s hidden fees

Hidden fees suck, straight up. Every single provider has one or two along the way. You can’t avoid them, but if you take that knowledge to heart, you won’t be surprised to see the following fees come up:

  • Shipping and handling fee (bundles only): $19.95
  • AT&T’s activation fee: $35
  • Installation fee: $99
  • Early Termination Fees (ETFs):
    • AT&T Internet ETFs: $15 for each month left on the contract.
    • AT&T TV ETFs: $20 for each month left on the contract
  • Data caps: Unlimited data costs $30, unless you bundle (then it’s free). If you don’t pay for unlimited data, each time you exceed 150 GB, you’ll add $10 to your bill up to $100 a month.

AT&T’s fees aren’t too egregious for the industry, and most are one-time only, but it’s good to come in prepared. For instance, if you bundle DIRECTV and AT&T Internet 50 and phone, you’ll pay the $20 delivery, $35 activation, and $99 installation fees. Add that to your bundle price of $89.99, and your first month’s bill is at least $245, plus taxes.

Equipment fees

Your internet price does include your Wi-Fi gateway (router and modem combined), which other companies may charge a rental fee of $15–$20 per month for. Just remember that you don’t own this gateway; you’re leasing it and must return it if you cancel your services. If you do end your services, make sure to bring back your equipment to avoid equipment non-return fees. All other additional fees are unspecified and depend on individual circumstances, but we wouldn’t expect anything ridiculous.

In other words, you won’t know exactly what your bill is until you chat with an agent and get services installed, but hopefully you now have a much better idea of what to expect.

AT&T internet speed and data

AT&T fiber speed and data

It is possible to get the full 1 Gb from AT&T, but the fine print mentions that it’s more typical to get around 940 Mbps—luckily, the average user won’t be able to tell the difference.

Fiber speeds are nearly instantaneous. So what does that mean in real terms? A TV show takes less than 30 seconds to download on the 100 Mbps plan, and less than four seconds on the 1 Gbps plan. About to take off for a road trip and forgot to give yourself entertainment for the road? Take six minutes to download a movie on the 100 Mbps plan, or forget you were ever worrying by using the 1 Gbps to get the same two-hour movie in under 34 seconds.2

With the 1 Gbps plan, you’ll get unlimited data for free. AT&T offers unlimited data for $30 per month for the other fiber plan. Most customers won’t touch the 1 TB limit, so we wouldn’t worry about it.

To give you an idea, you can watch 350 hours of HD video, spend 2,000 hours browsing the web, and listen to 8,500 hours of songs, check 40,000 emails, and still be under the limit. Unless there’s a lot of you in the household doing a lot, this data cap should pose no problem.

AT&T DSL/cable internet speed and data

We’d say anything above 25 Mbps for an individual moderate user will be perfect for video streaming and browsing the net. If you have more than one user, take that into consideration along with each device they may have. We’re not gonna lie—faster is always better when it comes to download speeds.

According to Netflix, the average download speeds for AT&T U-verse cable and DSL services are 3.59 Mbps and 2.98 Mbps, respectively.3 These speed tiers are not the fastest, but certainly not the slowest and should serve most people just fine.

For the nerds amongst us, latency is an important facet for gaming. According to the Measuring Fixed Broadband Report, AT&T’s latency measured at 28.12 ms for DSL and 31.20 for cable.4 It’s pretty much in the middle of the pack, so if you’re looking for the best ISP for gaming, we’d say AT&T’s fiber plans are a better option. This year’s report did not include AT&T’s fiber latency.

If you’re worried about the data cap on your DSL and cable plans, it’s good to know that use of Wi-Fi at home will count toward your internet usage data plan, so every device matters. The good news is that mobile hotspots do not count toward your usage. So if you’re (somehow) approaching that limit, hit up a hotspot at McDonald’s and browse to your heart’s content while downing a few (boxes) of fries.

AT&T customer support and service

American Customer Satisfaction Index (ASCI)JD Power
69/100AT&T Internet: Winner of North Central Region

Two of the biggest national market analysis companies, the American Customer Satisfaction Index5 and JD Power 6 (yes, the people who also give out car awards), tell us that AT&T takes care of the customer better than average, but the telecom industry as a whole is notoriously low ranking.

For fiber services, AT&T Internet is only two points behind Verizon Fios in the ACSI ranking. Taken for what it’s worth, some people view that as the difference between getting a D+ and a C- in school, but we believe that for your individual experience, that difference is negligible. The ACSI noted that AT&T plans to roll out fiber-to-the-home networks to 12.5 million customers in 21 states, which would make a lot of people happy.

How easy is it to deal with AT&T customer service?

If you have a problem, contact AT&T and expect to be on hold, get transferred, and hear conflicting information. This happens with every telecom company. Our advice: Take detailed notes and make sure you know what your contract entails and understand the limitations of technology. Read FAQs and internet forums. Nothing is perfect.

That being said, if you need to get a hold of AT&T, you have every option to do so: phone, email, chat, text, in-store visits, etc.

The bottom line

Remember that AT&T’s $40 deals are good for a year and year only, so update your service when the contract expires. Other than that, you don’t have much to worry about. You’ll probably never breach the data cap, and AT&T/DIRECTV’s customer service ranks high compared to other providers.

Like we said, the 50 Mbps plan is by far the best promo deal for internet-only plans, but you may qualify for non-advertised promos. The only real way to know what you’re looking at for bills and service is to talk to an AT&T agent.

AT&T internet summary

  • DSL, cable, and fiber technology
  • Speeds 5 Mbps–1 Gbps
  • Data caps: 1 TB for all plans except 1 Gbps
  • Options for DIRECTV or AT&T U-verse TV

Find the out if AT&T internet is available near you.

FAQs about AT&T internet

What is AT&T U-verse?

U-verse is the former branding of AT&T services. AT&T kept AT&T U-verse TV, but changed its internet service to AT&T Internet.

What is U-verse with GigaPower?

AT&T U-verse now brands what used to be “GigaPower” as AT&T Fiber.

What is AT&T Fiber?

AT&T Fiber is the internet provided by AT&T over a fiber-optic network as opposed to cable or DSL services. Fiber is faster and more reliable, but less widely available.

Is AT&T DSL or cable?

Yes, both. You can typically decipher which is available to you based on speed. DSL download speeds from AT&T max out at 24 Mbps, whereas cable packages start at 25 Mbps download speeds. DSL stands for Digital Subscriber Line, which describes different services that are connected to the national telephone network, the Public Switched Telephone Network or PSTN. Cable describes internet service that’s sent through a coaxial cable, or the same kind of cable your TV uses.

We recommend cable if possible for a faster, stronger signal.

How much is AT&T fiber?

AT&T fiber plans start around $60 a month and go up from there. This price includes your Wi-Fi gateway.

How fast is AT&T fiber-optic internet?

AT&T fiber-optic internet starts at 70 Mbps and is commonly sold in 100 Mbps and 1 Gbps plans, as well. Select areas of North Carolina and Miami currently have a 300 Mbps option.

Is AT&T fiber-optic internet good?

AT&T is one of fastest internet providers out there, plus there are no data caps. Even the slowest fiber plan available is 50 Mbps, which is more than enough for most people. So yeah, it’s good.

Do you have a question we didn’t answer? Ask us below in the comments!

Sources

1.     JD Power, “2016 US Wireline Studies
2.    ATT.com, “AT&T Fiber—Make High Speed Internet Even Faster
3.    Netflix, “The Netflix ISP Speed Index
4.    Federal Communications Commision, “Measuring Fixed Broadband Report

5.    The American Customer Satisfaction Index, “ACSI Telecommunications Report 2017
6.    JD Power, “2016 US Wireline Studies

  • http://www.reviews.org Scott T.

    You’re welcome.

  • Fill2

    Are you sure you were talking to AT&T customer service? They are the worst company I have ever dealt with. You cant understand what they are saying and they wont go off script and actually talk to you. After holding for 30 minutes to find out why the installer had not showed up for the second time, I was disconnected. Upon calling them again with the same results, I found myself screaming. I have never screamed about customer service before dealing with AT&T and I am 61. 4 days later they showed up. Internet service is horrible. Have had service out and they can never find anything wrong. But you should at least be able to watch Netflix if no one else is doing something. Just keeps loading…. Getting ready to change to Time Warner since we are coming to our year end.

  • Claire AwesomeSauce

    My experience has been very different.I’m on a 18Mbps plan and after two phone calls to customer service and two technicians coming out to the house, I still can’t get more than 5Mbps for most of the day. All of the speed tests that I run show wild fluctuation too, ranging from 11Mbps to 0.5Mbps averages throughout any given hour.

  • Jason

    AT&T has the worst customer service period. If you are looking at this review for help, I do not have a suggestion on who to go with but definitely would not suggest AT&T for customer service, cable internet, or even cable television.

  • Sarah Williams

    I have been a U-verse customer for over 4 years and each year after my contract is up they try to jack my bill up around $40. This was not a big deal for a while because I would call them and they would give me a promotion to knock my bill back down close to what it was when I originally signed up making my bill usually in the $130’s for 2 tv’s with DVRs (no HBO Uverse 200) and internet. Now my bill is in the $170s and they say they cannot find a promotion to help get it back down. Mind you, I have 2 accounts with them at 2 different homes and they are refusing to help me get my monthly bill down. Very disappointing considering I have recommended U-verse to 3 ppl who ended up going with their company. Time to start searching for a new cable company!!

  • lakeguygb .

    Unfortunately, ATT advertises things they can’t deliver. When you complain, they say it’s your equipment. I have been forced to use them twice as they were only option. Once in a rural area, had 512K DSL, paid to upgrade to 3mb, for 1.2 at most, paid for 6 MB, got
    2.5 at most. Moved to a new city, one location had Mediacom 250MB down and ATT Bonded pair U-Verse 25MB down. The ATT rep told me there 25MB was as fast as 250MB as cable was a shared medium. lol, so is DSL/Uverse. After teller the ATT rep
    that everyone still hops on there backbone in the area, so it was shared too, she hung up on me.
    Moved to a new 244 unit complex, fiber fed. Ordered Gig internet. Same shit. They are feeding 48 units with a 2.4 gig fiber connection, and those 48 units are also streaming, using internet and have 2-4 TV watching HD TV which is also sharing that 2.4GB connection. Needless to say, best I have seen with GIG internet is about 250 down. Usually it is about 100 down and 200 up.

    There marketing is so out of bounds…

  • zd

    i have AT&T internet service it is probably one of the worst ISPs i have ever had the displeasure of having. i am a online gamer and i have never had to deal with more lag spikes and disconnects. i believe the plan i am under is for 18megs and on average i get about 6 wireless and wired directly i am lucky to have one day without any spikes. an average user probably would not notice these things because they only come in spikes every few minutes or so. there is also a problem where the latency just jumps to about 150-250ms for a test server that is less then a mile away from my home when this spike happens it happens for hours at a time. overall it has been very frustrating to deal with.

    • Mary Locke

      Hello. I was about to switch from Comcast to AT&T fiber. My sons are both gamers and when they are each online, one or the other is lagging. In the meantime, I am in my room unable to watch my Roku stick because they are gaming. Which network did you end up switching to?

  • Joe Tuck

    Horrible, horrible customer service! I signed up for the 50Mbps service with a $40 monthly rate. Technician came out and said no way could I get better than 18Mbps. Called AT$T to cancel same day and they said “sorry you are under contract” and then they told me my rate was $60 per month!! These people are the most incredible liars I have ever seen in what used to be a reputable business name like AT&T. LIARS, LIARS, HUGE LIARS!!!!!

  • Randy Georges

    AT&T Internet customer service is probably the worst customer service I have ever received from any company. Twice now, after losing internet, it took them over 3 days to schedule a service window (8am-12 or 1pm-5), and each time, after taking time off from work to be there, they totally missed the meeting/appt. Each time, they never called to reschedule, I had to spend a half hour on the phone with them to reschedule. This last time, it took 9 DAYS to get the problem fixed. I rely on home internet for work purposes and this is unacceptable. All customer service is handle through foreign call centers, they don’t care, and they have no authority to take care of the customer because, as they even say, ‘we’re just a call center” Terrible service, I will be switching my internet Uverse and Direct TV as soon as my contract expires. Wouldn’t recommend AT&t to anyone!

  • http://www.rabbitly.com Iftekharul Islam

    I have att fiber for a month now. I switched from Spectrum. I used to have 100MBPs internet with them. ATT promised 10 times more for almost same price, around $80. So I switched. When the guy was done installing, I got 50MBPs in my iPhone 7s. My latest iMac was showing less speed (around 80MBPs) than what I had. The guy then created another wifi network. He said this second one is for faster speed. The speed test then jump up to around 400MBPs. Of course I had to download the speed test app from ATT. Google speed test said I had 270MBPs. Now after almost a month I speed test today using their own app and the speed for the high speed wifi is 130MBPs. The ‘Normal’ one tests around 60BMPs. My LG 4K tv still buffers to stream Netflix content. The TV is wired to the modem they installed, not connected to wifi.

    This is simply a scam. If you are ok with 130MBPs not gigabyte internet, this should be ok. https://uploads.disquscdn.com/images/4c861dc8eca6cee2d08e6cd39850d8b2fc61c6b34fd1869b399095772f9bbb50.png

  • Charles Robinson

    Unless you have the latest and greatest electronics, don’t waste your $$$. My cell phone has close to the advertised speeds, but my older PC’s and tablets don’t even come close.

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